The Most DISGUSTING Hotel in Tulum (STAY AWAY)

[@MarvandAnnMarie]

Our experience at Marriott Papaya Playa Project was horrible. Would you stay here?

[@2b_hopeful]

Hope this was reporter to Marriott Corporate Offices.

[@MarvandAnnMarie]

@@2b_hopeful We did. We reported to them over a week ago. We have exchanged a few emails. Marriott has not refunded us for the unused nights and have not compensated us for our extra costs.

[@megandonaldson4635]

First, many folks say "They go to the Marriott" LOL...not knowing it's all about location, for that rustic look; design gone bad. You cannot MOLD, broken smoke dectators. However $400 to $1000 per night 🌙 at the Marriott in Tulum... My expectations imagined would be better.

[@MarvandAnnMarie]

@@megandonaldson4635 We expected better as well. Horrible experience.

[@HowardT1879]

So happy you made this video these hotels need to be exposed. Sorry you guys had to experience.that. The hotel needs to step their game up.

[@MarvandAnnMarie]

Thanks so much. They need to update and improve.

[@williejohnson5787]

Thanks for sharing the warning to not stay at Papaya Playa Marriott

[@MarvandAnnMarie]

No worries! Papaya Playa is definely a miss.

[@moniquemonica695]

A refund and apology are in order. Sounds like a nightmare 😂😂

[@MarvandAnnMarie]

It was a nightmare. We contacted Corporate Marriott and have not received a refund for the room and our additional costs.

[@JamRock_Travelers]

Hey my favorite people. Sorry you guys experience that crappy service. Thanks for sharing. This one is a really CATFISH. It’s very surprising for Marriott. They are usually good. I guess they were going for a rustic look but the place look rusty and pop down. 😂😂😂 Uncle Marvin why did you go and disturb the raccoons. 😂😂😂 No more screaming 😂😂😂😂.

[@MarvandAnnMarie]

Those Raccoons got me😂😂 CATFISH indeed

[@suzettetaylor661]

That is horrible! Imagine getting stuck there with no options.

[@MarvandAnnMarie]

Indeed. Luckily, we were able to make alternative arrangements the next day.

[@HotelSnob]

To be honest, the 3 times I’ve stayed in a boutique in Tulum, I’ve left early lol. But, thinking of trying again to burn a free night

[@MarvandAnnMarie]

Burn the free night. Let us know if you fund a gem

[@donstancil3370]

Good to tell the truth especially where it was not expected

[@MarvandAnnMarie]

Absolutely. We rarely encounter this and its important to share/

[@08094denise]

Oh no!! That’s awful what happened. I’m so sorry that happened to ya’ll. At least you have a good sense of humor about it. 😊

[@MarvandAnnMarie]

Horrible experience. Now other travelers know what to expect there.

[@msgreen3135]

I had a really terrifying experience with Marriot a few years back. I avoid staying at the Marriot because my personal safety is priority while traveling.

[@MarvandAnnMarie]

Sorry to hear that. I did not expect this type of issue from Marriott. I need to reconsider future stays with them.

[@sandrathomas6161]

Sorry that happened to you! Marriott is not what they used to be.

[@MarvandAnnMarie]

Thanks. Definitely downhill for them.

[@gbf211]

Thank you. I've been duped before but in Jamaica. This is more valuable than you know.

[@MarvandAnnMarie]

You are welcome.

[@the.selahexperience]

That’s not rustic. That’s disgusting. Good for you for sharing so others AVOID! @marriott should KNOW better. Shame on them because that is not worth anyone’s hard earned vacation dollars.

[@MarvandAnnMarie]

Totally agree. They should know and do better.

[@TheHijabi]

I’m so sorry you experienced this, it is so disappointing. Not ok!

[@MarvandAnnMarie]

It's disappointing indeed. Thanks.

[@RJisBack24]

Also, rustic is a lot different from run-down and filthy

[@MarvandAnnMarie]

True... hotel has seen its best days

[@MegaJustice]

This makes me sad, I had a life changing experience here but that was 10 years ago. I recorded a video that go back and dream. To know that is now a part of Marriott, is even more disappointing.

[@MarvandAnnMarie]

Hopefully they will renovate the interior of the villas and pool areas soon. Service levels were extremely poor as well. Maybe one day they will return to the experiences of 10 years ago.

[@MegaJustice]

Thanks for the effort in the video. Saved me money.

[@mizzy115]

Whew!! What an experience!! Yikes!! Thank you so much for all your honest reviews!!

[@MarvandAnnMarie]

It certainly was...😱 We certainly hope that conditions will improve.

[@fullofhungerboxing296]

Wow, that was terrible. I'm glad you got out of there.

[@MarvandAnnMarie]

Yes it was

[@DorFra3]

Thank you for sharing this with us and for the heads up. I’m glad you all were able to find other accommodations quickly. One day you and AnnMarie should become hoteliers. 😉

[@MarvandAnnMarie]

Thanks. I hope so too! We have seen and experienced alot traveling worldwide.

[@slyfoxnyc2761]

Glad you made this video very informative that hotel is definitely on a SHAME list of hotels to avoid 👎🏾

[@MarvandAnnMarie]

Thanks. Marriott and Papaya Playa Project definitely need to do better. Horrible experience there.

[@HotelSnob]

Thank you! 🙏🏽

[@MarvandAnnMarie]

You are welcome

[@sanlob1646]

The hotel is a disaster because the employees are not paid correctly, the owner does not care about the people and treats his staff badly, in high season they did not pay those who worked at the parties. So sorry for the bad experience

[@MarvandAnnMarie]

Thanks so much. I am not surprised that the ownership and management do not care. Hotel is definitely a disaster. Hope it improves for the employees.

[@HotelSnob]

You should have gone to secrets second! Always save the best for last 😀

[@MarvandAnnMarie]

True💯. We actually left and went to Conrad Tulum. We enjoyed it as well😍

[@warrengraver1026]

Maybe the raccoons were a part of the amenities? 😂😂😂

[@MarvandAnnMarie]

😂😂 Maybe... Raccoons on demand😂

[@CuriouslyPattie]

Oh my gosh, I just booked a stay here in the fall. I’m so scared now!

[@MarvandAnnMarie]

If you decide to go, let us know your experience.

[@HollandersMyers]

Good project gone bad 🤣 this is so crazy to me. Ann Marie is so right on every point 💯, they definitely need to reinvest in the property.

[@MarvandAnnMarie]

Absolutely. They need to reinvest in the property.

[@ernestotroche]

Man that place is TRASH 🗑️ 💩 I haven’t been to Tulum yet but noticed new flights from AA so thanks for this info. Definitely wont stay there.

[@MarvandAnnMarie]

New direct flights to Tulum makes it more convenient to visit. This hotel is one to avoid.

[@HotelSnob]

What was the beach like? As in would you get in there? Any fish in the water?

[@vanessawyndham8791]

For all the $$ Marriott gets out of people for their vacation club properties, they ought to be ASHAMED!!!!

[@MarvandAnnMarie]

Indeed. Maybe they only think about making more money and not customer experience.

[@johnh7718]

After what--two years?--of watching your videos, this one was so different! Almost painful to watch. Holy Moly! and a Marriott? the raccoon part, not having to live it--was funny.

[@MarvandAnnMarie]

This is one of our worst experiences in the last 10+ years. We rarely encounter issues like these. Would not have expected this at a Marriott hotel. We are still waiting for Corporate Marriott to resolve.

[@mariannedonaldson9380]

Omg that was a bad hotel 😱

[@MarvandAnnMarie]

Indeed. Horrible experience

[@RJisBack24]

That was absolutely filthy! i would have run!

[@MarvandAnnMarie]

Filthy indeed.

[@orvilleanderson-e6n]

You all need to rough it out some time, this was your opportunity 😂!

[@MarvandAnnMarie]

Its one thing to rough it out when you expect it... when the marketing and pricing is luxurious...then not good to get Catfish

[@lilyofthevalley2248]

My God‼️Horrid‼️😩Sorry u guys had to experience that😩🙏🏾🙏🏾

[@MarvandAnnMarie]

Thanks so much. We have been fortunate to rarely experience issues like this over multiple years.

[@tjohn4427]

I hate you and Marvin had such an horrid experience. Thank you for sharing this video.

[@MarvandAnnMarie]

Thank you! This is the first time we had such an awful experience. It's a shame because, with a little renovation, it could be a great spot.