The Never-ending Journey: An Epic Tale of Implementing a New IWMS | Brian Swanson | HEFF

Learn about the University of Minnesota’s journey to implement a new full suite cloud hosted Integrated Workplace Management System (IWMS). A new IWMS system offered the promise of replacing the existing maintenance management system (including inventory management and financial processes), utility billing tools, the existing space data, reporting and floor plan viewing tools, the homegrown real estate land/lease application, the capital projects management application, and the time and attendance system with one new all-in-one application. What began as a 24-month (RFP through Hypercare) “Out of the Box” implementation evolved into a 48+ -month “Anything But Out of the Box” journey... We learned a lot throughout our journey and have plenty to share. Nothing stops a conversation like the phrase “Let me tell you about our 5-year TRIRIGA implementation” but we have a good story for anyone contemplating doing what we did or interested
in not making the many mistakes we made.
Brian Swanson, Assistant VP, Finance & Systems at Minnesota
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