The Peak Experience: Achieving AI Chatbot Success | PS Podcast | Ep4

The Peak Experience: Achieving AI Chatbot Success | PS Podcast | Ep 3
Declan Ivory, VP of Customer Support at Intercom, has worked hand in hand with generative AI systems and joined us on the podcast to discuss how you can grow a sense of empathy for your customers’ journey by keeping your knowledge base up to date, improving your chatbot’s resolution rate, and optimizing the human involvement in AI implementation - a crucial but often overlooked piece of the puzzle.