The power of small talk! Learn how to talk to guests! Waiter training video! How to be a waiter!

[@TheWaitersAcademy]

Hey guys, the online class at www.thewaitersacademy.com is a complete F&B Service training course for waiters/waitresses and it is absolutely FREE! You have all the theory, videos and tests necessary to learn everything about our industry and how to be a good waiter/waitress! Visit the site and start learning! Best of luck!

[@Timnah10]

Am gonna join your classes soon thanks

[@anaramos7652]

i am interested in joining, will you be offering this option again?

[@emahtunguta2460]

Woow thank you

[@daniellatiscareno8528]

Can you please make a video of how to approach and handle a large party . 😅 large parties give me anxiety 😟

[@TheWaitersAcademy]

@@daniellatiscareno8528 I have a video and tutorial on this www.thewaitersacademy.com/2019/07/how-to-serve-large-groups/

[@meganstandifer8186]

Go into each table fresh. Don’t let the last tables energy affect the next tables experience. “Don’t complain about the result you didn’t see for the work you didn’t do”

[@TheWaitersAcademy]

Very well said, Megan! Every table is a new show...

[@rickygreen1545]

​@@TheWaitersAcademyI like the idea of it being a show, as waiters and waitresses we are on a stage putting on a performance for the guests

[@misterjosephfloyd]

Have to read the table properly, that's the art of it all. Pay attention to their mood, mannerism, cues to how they wish to be treated. Always be aware of the occasion..ask...be open ended and place it in the guest hands.

[@simoneninah]

my small talk skills are not where I want them😞😞 idk why it’s so challenging for me, especially when small talk is so important. thanks so much for the great tips!

[@TheWaitersAcademy]

Hi Simone, it is not easy to go and talk to strangers in first place, don't blame yourself. It is great that you understand the problem and now all you need is an effort to solve it. Practice, learn, practice and learn! You will see that with time, you will get much better and it will come naturally to you to approach and talk to guests. Start with simple things like questions about the food, drinks or even the weather and let the guests lead you to the conversation. Good luck!

[@YBbNegodon]

Hope you do better now... 🌹☺️

[@nweed4449]

With that booty of urs don't worry I do the talking

[@irenerumfilt3662]

I get shy easily.. which is weird because I’m a social butterfly elsewhere.. but sometimes is easier when you can tell people are tourist or when they are nice.

[@baydaloyal]

​@@irenerumfilt3662 There are some people who are shy as well.

[@LaylaTB88]

Thank you! I just had my first week as a waiter, and I'm glad I watched all of your videos! Never been a waiter before, but I'm so glad I got a job, and especially at one of the best restaurant in my town. Small talk is a difficulty for me, but I think will manage to improve myself after this video!

[@TheWaitersAcademy]

Thank you Layla, for watching and for commenting! I am glad I've been of help! Small talk gets easier with experience! Give yourself time! Best of luck with the job!

[@tabithawanjiku2351]

I'm happy for you

[@DanteAndTheTrees]

hows your job going!

[@LaylaTB88]

@@DanteAndTheTrees I got a new job now. At the start of the pandemic, the restaurant did manage to survive with gourmé - meal boxes, but they hardly made any money. And then the government told us to not sell any alcohol, so they had shut down. I feel sorry for the owner, it was a great place to have bbq and steaks, locally sourced meat, but hope and good will didn't pay the bills. It was a good job with good co-workers and manager, which I think made me like this job, and I was sad to go.

[@elizabethmcbride222]

I have you to thank for FINALLY landing a job after 30+ interviews. I took the format you laid out in another vid and got serious and took my business casual outfit to a blazer /power suit. The manager (another female) was checking me out as we spoke. Nails etc. I was on point and offered the job on the spot. Thank you!

[@TheWaitersAcademy]

Hi E M! I love to hear those kinds of things! Great news! Now you should follow my other advice and prepare yourself to be a great new waiter at this place so very body loves you from day one! Best of luck and let us know how did it go!

[@thenatureways]

Hahaha

[@nikolanakamura]

Today I remembered some of your tips and used them. How to behave when the guest pretend, that he did not see you even though you greeted him and continues to talk to others.

[@TheWaitersAcademy]

Nikola, I hope it worked :) Thanks for sharing and good luck further with the job!

[@tahjcouture4519]

Waiting is my first job today. I struggle with social anxiety but this video is very helpful!! I mostly cashed today, but I cant wait to actually wait tables.

[@TheWaitersAcademy]

So how is everything now, Tahj? I hope you are doing fabulous!

[@aakashhuang9500]

Same social anxiety 🙃

[@BoldResilient]

It's funny because today I actually left work early because I was getting so anxious, and couldn't even serve a single client. It was really bed

[@tahjcouture4519]

@@BoldResilient don't worry you'll get the hang of it. I got comfortable after a week or so and made loads of tips.

[@1saamor897]

i start may 15 at a 4.9 star restaurant (first job ever) 😅 any tips? also, how r u doing now in terms of social anxiety? can u handle ppl now? honestly i’m only worried about the first day and spilling food on ppl. i feel like i’ll have lots of energy since it’s summer

[@parrosparros3701]

This true. Small talks are one of the strenght to be a pro. Im working in a cruise line for fine dining restaurant and all these videos are helpful to gain my skills. Bravo Ned!!

[@TheWaitersAcademy]

Thanks Parros! All the best!

[@stefanbogdanovski7072]

What cruise line do you work in? If everything goes fine I will be working for Celebrity Cruises as a snack attendant for a first time. What tips can you give me or maybe we can even exchange contacts so we can talk on this subject. Thank you in advance for your help. I am looking forward for our meeting. Have a nice day! :D

[@aby_vasant7829]

@@stefanbogdanovski7072 which ship are u in right now ?

[@alyssasanjorge2944]

Eye opener really I’m the type that will be silent at the table while they talk but now I talk to some of my tables and they tip great thank you

[@TheWaitersAcademy]

That's amazing keep on you will make it 😊

[@bamfisbeast]

Thank you for the tips back at serving again but every night I been killing it $$. Your guidance and the way you break down things is awesome. I can always relate with your videos

[@TheWaitersAcademy]

Amazing! Thanks a lot and best of luck!

[@noeldee9236]

I really appreciate no music while you're engaging

[@TheWaitersAcademy]

I understand that, Noel!

[@TheWaitersAcademy]

’m excited to present my own Amazon store page! Please DO NOT!!! buy anything you don’t really need! Still, you can support my work by clicking on this link and buy some necessary stuff you are going to buy anyway! I am thankful for that and I promise that the channel will continue to educate and entertain for free for years to come! Thanks and God bless! @ewaitersacademy

[@socialbutterfly4146]

I’ve been a server for more than 30 years. Your advice is great. Good tips for servers new to the industry. Great advice 👏👏

[@borngrg4127]

Uffzzz sir your talking style is sweet... It makes us more attentive to listen

[@yetteprincilia7042]

I like this man....thank you for giving me passion of this job

[@TheWaitersAcademy]

Passion is needed if you want to create a real good life for yourself in this industry! Take the job serious and a lot of things will change in a hurry for the better!

[@idugonjic1]

Thanks Ned for refreshing us with new ideas and examples :)

[@TheWaitersAcademy]

Ivan, thanks my man. I saw your email but I've been working so hard those days i have no time and energy to answer. Tomorrow. How is everything with you? Are you now in Croatia?

[@idugonjic1]

No worries Ned, when you have time you can answer or give a call. Yeah I'm Istria and I really enjoy it here. Keep in touch... Take care Master of Waiter's :)

[@TheWaitersAcademy]

Minne Singer , enjoy your vacation. I cannot wait to dip my feet in the Mediterranean sea next week! I will call you!

[@idugonjic1]

The sea is still good 🌅🌊👍😊 Keep in touch...bye Men.

[@lori4414]

Always observe your tables u can never go wrong

[@Lindah787]

Have been following your videos they're so helpful to someone who is willing to work as a waitress as me thanks 😊 alot

[@TheWaitersAcademy]

You are very welcome, Linda! Best of luck!

[@DavedtheWay]

Thanks

[@TheWaitersAcademy]

Thanks you, Dave! I appreciate that!

[@kapilbijalwan6109]

Thank u sir to giving me the tips of small talking with our guest

[@TheWaitersAcademy]

You are welcome Kapil! Good look with the job! Create your profile on the Waiters Network so I can help you even more in the future!

[@misatomitsumi1121]

this is really help me a lot, I am happy I can found something that can let me to improve my communication skill here

[@yassinerradi6398]

Thank you for this awesome channel

[@TheWaitersAcademy]

Wow! I thank you! I really appreciate you saying that! Best of luck!

[@himaltharinda6382]

Hello sir im watching ur videos since long time.i have learnt so many things.thank you so much..

[@TheWaitersAcademy]

Hi Himal, thanks for watching and learning! I hope you are improving! Make sure to check the free online water course and get your certificate!

[@ZackElizondo]

Great story! Thank you for sharing.

[@trisharobichaud915]

these shorter versions are great

[@TheWaitersAcademy]

Thanks

[@breezyvibes6562]

Sir the way teach is just perfect you are best teacher of my life♥️♥️♥️♥️🙏🏻

[@TheWaitersAcademy]

Thank you, Breezy! It means a lot to me when someone say something so nice! I appreciate it!

[@breezyvibes6562]

@@TheWaitersAcademy your welcome Sir♥️♥️🙏🏻🙏🏻

[@tanyaborden2621]

I have served at weddings ALOT but am starting a job as a server. Next week I'm on my own ..literally the only waitress. So I'm going to binge watch these

[@TheWaitersAcademy]

That will be hard. Best of luck

[@erlankushubakov1909]

Thanks for useful information i was looking for such a video like this and i finally found fortunately , especially i liked how you explaining it

[@TheWaitersAcademy]

Thanks! Best of luck!

[@VEJJIETALES]

Seeing my last name on the top of your shirt threw me off but also made me see it as a sign to keep waiting 😂

[@AlexandraLoskutnikova]

Thanks a lot for your advices. I think they will help me in my future job. I am going to pass the interview on position of waitress on cruise liner. So, your channel is very interesting for me now. While I am watching your videos I practice my English listening skills and of course get a lot of important information. That's why I wanna say Thank you very much for sharing information.

[@TheWaitersAcademy]

All the best with the interview and the job Alex. Thanks for the kind words!

[@carinealadi3462]

You are the best teacher. Thank you ☺️

[@TheWaitersAcademy]

Thanks a lot! Best of luck!

[@JacquelineFierro939]

Love your personality 😂❤

[@TheWaitersAcademy]

Thanks, Jaquieline

[@dillipkumar6623]

Thank very much for your useful lessons 🙏

[@TheWaitersAcademy]

You are welcome

[@dwarfwhitebunny6566]

You are make superb job...thanks for helping us..I have started a new job in restaurant

[@TheWaitersAcademy]

Congrats, Dwarf! Best of luck and thanks for the kind words!

[@dwarfwhitebunny6566]

@@TheWaitersAcademy thanku😊😊

[@paulgonzalez2985]

You are great at this.

[@TheWaitersAcademy]

Thanks, Paul

[@prajktatakalkar7440]

Hey u r amazing and talented respect u man !💫

[@TheWaitersAcademy]

Thanks a lot, Prajkta

[@vagnersilva9095]

Great!!! Sometimes we must to be flexible!!!

[@dillipkumar6623]

Its very useful lesson

[@TheWaitersAcademy]

Thanks! Best of luck!

[@1saamor897]

my first job ever is at a 4.9 star korean market/restaurant. i’m introverted, but let’s see how i do on the first day (may 15) 😅 i’ll update u how it went

[@TheWaitersAcademy]

Best of luck! It won't be easy but keep your head up! You will be fine!

[@lilrexy6088]

How it went

[@SirMusabody]

Exceptional

[@TheWaitersAcademy]

Thanks a lot, Galen

[@meronhabite1467]

Thank you sir I am the new trainers of Fbs I hope your videos help me more than I gain from the training lessons

[@TheWaitersAcademy]

Happy to help and best of luck! Keep learning and you will be alright!

[@taushifrashidmankarmankar9552]

You are fantastic sir I really learn a lot from u.....want to learn more love u....

[@TheWaitersAcademy]

Thanks for the kind words! Keep learning! Sign up for the free waiter training course

[@chenlim214]

It's a good tips, please make a video on how to welcone guest as greeters dutiesb and responsibilities. Thank you!😊

[@TheWaitersAcademy]

HI Chen, thanks for the comment and the suggestion, it is a good one! I will make it!

[@chenlim214]

@@TheWaitersAcademy Yhey thank you so much!😊

[@dehekdhhxuswsakjuddyye]

Now i am starting watching ur vedios sir

[@TheWaitersAcademy]

Great! Thanks for watching and make sure you learn and practice what you learn! Good luck!

[@RashidJuma-nd8cb]

Thank you so much but I need to know more about table arrangements and glasses at the table from Dk

[@marciasouza918]

Thanks 🙏🏽😉

[@TheWaitersAcademy]

Welcome Marcia

[@Simivish]

Exactly what my trainer's teaching us the same in ( Accor LQA standards) Thank you so much for refreshing me.

[@TheWaitersAcademy]

Happy to help!

[@muhammadriyazhossain2139]

awsome presentation. I like you boss

[@TheWaitersAcademy]

Thanks Riyaz I appreciate that!

[@patrickabenaza7923]

Very helpful. Thanks for the knowledge

[@TheWaitersAcademy]

You are welcome, Beatrix Tv, thank you for being here!

[@patrickabenaza7923]

The Waiter's Academy I am a waiter also. You're videos help me a lot to improve my skills

[@TheWaitersAcademy]

@@patrickabenaza7923 thanks for saying that. That is why I am doing this. Lots of luck in the future!

[@muhammadwahyuromadhon8028]

Rules waiter 1. Small talk 2. Do not make a compliment about body part of your guest

[@TheWaitersAcademy]

true

[@g.v.t.gmadushanka5470]

Valuable from sri lanka❤️❤️

[@TheWaitersAcademy]

Thanks a lot!

[@napachanoksmittisopon6204]

thank you… it is a hot topic again.

[@TheWaitersAcademy]

:) you are very welcome, Napachanok Smittisopon.

[@krantilad6296]

Excellent!!!! Small talk with the guest very well explained

[@TheWaitersAcademy]

Thanks Kranti

[@abhay2730]

Thankyou so much take care

[@TheWaitersAcademy]

Thanks Abhay! Best of luck!

[@dehekdhhxuswsakjuddyye]

So welll explained sir plzz do more vedios us.

[@TheWaitersAcademy]

Thanks, man! I will try my best!

[@cambo438]

my goal with every table is to make them laugh, usually does pretty well maybe. idk sometimes not but it just makes me feel good cuz so many servers are so mad always

[@TheWaitersAcademy]

This is amazing my friend continue with the hard work and keep growing 👏

[@eneresnyandoro2306]

Thank you very much👏

[@TheWaitersAcademy]

You most welcome 👏

[@grizhung9203]

Hello, thanks for your Video and it’s super helpful. But I still don’t have enough confidence to serve the guest, especially the guest speak in English, could u teach more phrase we can use while serving guest????it would be great

[@TheWaitersAcademy]

Griz, I could do that but it won't help you really much. What you should do is say f**k it I can do this and start serving the guests. You will improve rapidly and never look back.

[@yogaputra347]

Hello sir.. I want to ask, when we taking order why we should taking order ladies first or children priority ? thank you

[@TheWaitersAcademy]

It is the etiquette for the ladies! The children of course don't have the patience and they don't know the etiquette so we prioritize them! You don't hungry children on your table and mad parents :)

[@RajveerSingh-he8qx]

Good information

[@pietergouws1984]

Thanks for your tips 😁 I do appreciate it!!

[@khalilhouston6816]

wow this really helped thanks

[@TheWaitersAcademy]

welcome

[@rjyoung23]

Yes please

[@empowermentbrands3321]

Thank you

[@vggiytv3918]

Very interesting...

[@kaydenl6836]

A server where I work right now got signed into minor league baseball thanks to a table he served a few years ago. They’re still regulars and he still works here on his off season

[@TheWaitersAcademy]

Great example! Thank you! You never know who is sitting on your table! Treat them well!

[@TaiNguyen-gu2pc]

I wish somebody can translate it into vietnamese because in here dont have any video talk about topic hospitalities

[@TheWaitersAcademy]

One day we will

[@andreabonou]

Can you please tell me how to be a smart worker in the restaurant?

[@TheWaitersAcademy]

Thank you so much Andre👏 I love your question my friend 😊 But Would you mind going through our videos it covers everything you want.

[@dieuvi7708]

Thank you so much! It's very useful.

[@stephenokombo3064]

Good video.

[@HoanNguyen-ty4hb]

Done

[@stellarshores8565]

LEGEND

[@azuhaanahmed909]

It's all about balance

[@nhmamun3518]

thank you so much

[@TheWaitersAcademy]

You are very welcome NH

[@esm1105]

What do I say to someone when I want to deliver food to them, like how to start a conversation and how to ask what they need and who’s plate is whos?? Ik it’s stupid however I’m always anxious I’ll mess up and need a structure on what to say and not get shy lmao

[@TheWaitersAcademy]

So, when you serve food on the table, what you should say is the dish name! While you are putting the dish in front of the guest, you could say: -You steak medium well, sir! -Thanks -You are welcome, sir. You can keep a track of who ordered what by using my system of taking the order. Watch the video : how to take a food order to understand how. You should never ask guests who has what, once you have taken the order. As a waiter you can always approach the guests and ask them how is their food. did they enjoy it and so on. Maybe some more wine, or anther drink! Watch and listen some of the more experienced waiters in your restaurant and follow their lead!

[@emmeliaanna4370]

I really love it

[@frankk8095]

Awesome video

[@TheWaitersAcademy]

Thanks a lot

[@pauljohnv6547]

Hi sir do you have a video of how to approach types of customer?😇😇😇😇😇

[@TheWaitersAcademy]

yes. search for small talk video. how to talk to guests

[@rahulsir9460]

Thanku so much. ❤️❤️❤️

[@TheWaitersAcademy]

Welcome, Rahul!

[@socialbutterfly4146]

Your intro is hysterical! We’ve all had “Those” type of guests😂😂 they look at you like you have 2 heads 😂😂

[@shreyashdesai9969]

How to ask their name and is it fine about asking them about their day?

[@TheWaitersAcademy]

Asking for their day is fine! Don't ask for their name at the table. If they want they will give it to you! You can check the reservation list and get their name from there!

[@neelgoley3548]

Very nice

[@TheWaitersAcademy]

Thanks

[@atejheabdullah1932]

😊😊😊😊Thank you sir

[@TheWaitersAcademy]

Most welcome, Girlie

[@buffalosolider206]

The goal isn’t to be perfect it’s to be genuine and the more you can just do things even if they aren’t perfect the better the more you think about things the more things slow down and there more opportunity for scrutiny. It’s like dating a girl, you have to just accept whatever happens happens, if you can master this in sales you’ll be able to tap into that flow state more easily

[@TheWaitersAcademy]

Well said! Thanks

[@awakken4709]

How do you get out of conversation politely?

[@TheWaitersAcademy]

Server: I appologize, I need to attend the guest on table 5! Nice talking to you!

[@audiolightnovelvn3013]

I concern that is it work with more than one guest? Because the strategy is seem to be one on one….! If it does! How?

[@TheWaitersAcademy]

With experience you will learn. It works with full station

[@kameronclark515]

Holy moly donut shop! LoL

[@layeksandeep]

Yesterday one of my guest told me that you looks good.❤️👍😉

[@TheWaitersAcademy]

Hhahahaha, maybe a beautiful, yong lady? :)

[@layeksandeep]

@@TheWaitersAcademy yes

[@itsjaden2966]

That's a great lesson love you sir love from Dubai

[@TheWaitersAcademy]

Thanks, Jaden! Good luck!

[@joycenjumenytambong2210]

What's the best way to handle an annoying guest

[@TheWaitersAcademy]

With professional attitude and remaining very calm! Watch the video: How to handle rude guests!

[@AfiaFousa]

so nice it amazing

[@TheWaitersAcademy]

Thanks a lot 😊

[@kadeksari6494]

Hei, great job, could you please write in lndonesia languange please

[@TheWaitersAcademy]

Sorry, I don't speak the language

[@lori4414]

U can compliment a guess a eyes ain't nothing wrong with that

[@TheWaitersAcademy]

You can do anything, Lori! I suggest to stay on the professional and safe side, though

[@o.s.6709]

Cool

[@NikosMFOX]

Hi bro, could you please tell me the country u work as a waiter?

[@TheWaitersAcademy]

Right now I don't work, but the last three years I was working in Switzerland!

[@beachesoftheworld7222]

Nice video, again!

[@TheWaitersAcademy]

Thanks Beaches of the World!

[@JustNed3000]

Thx

[@TheWaitersAcademy]

:)

[@notworthurtym3134]

juan manuel marquez is a pro waiter now 😂😂😂

[@nagitsharma1422]

Actually I wanna go Dubai for job Need basic knowledge for that!