The Problem with American Girl's Quality!!!

[@idreamofjonny]

As someone who collects mainly 80’s Pleasant Company, there is a marked difference that started when Mattel bought the company. They moved doll production to China to cut costs and the dolls have never been the same since. They were previously made by artisans in Germany (and sometimes in the USA) where the quality standards were much stricter. Managing costs is extremely difficult for most businesses right now, and I can definitely see cut corners as a result.

[@hannahleeAG420]

This interaction is everything!!!! Love both of your channels ♥️🤗

[@mandymagnolia1966]

I think that’s also the difference between artisan made and made in a factory ya know? I mean, I get a factory can keep up with demands and get more dolls out, but artisans would have more pride in their work. How the doll turns out directly impacts their reputation

[@AugustBlue96]

Quality control issues have been going on for quite some time. I got my brand new Jess in the summer of 2006, and she has the wonkiest eyes I've ever seen - one much bigger than the other, and she's always looking down. Grey eyes were initially retired because they had a tendency to develop silver eye, and bubble eye was also a defect that was common. Not to mention, some Kaileys and first edition Nellies turned orange, and dolls from the 2001-2004 era sometimes had a sickly grey tone to their skin. However, the major difference between quality control issues in the 2000s vs now? AG fixed all these problems! They didn't make excuses. It's very sad to see, as someone who has been a customer since 2004. AG used to be an heirloom quality, luxury doll that was supposed to last a very long time. With the horrible business decisions made over the last 8 years (the Beforever rebrand, removal of most kid-friendly interactive aspects of the AG website, doing away with Innerstar U etc) AG's sales plummeted, and they have chosen to cut corners instead of backpedal and return to their roots. Make the brand fun for everyone, and you will have more customers. I remember spending hours on the AG site as a kid, playing games, doing crafts, sending e-cards, messaging other kids on the AG Club site. I was so excited to get the catalogues, AG Magazine and Imagine Magazine in the mail. Adult collectors were able to enjoy it too - an easy to navigate website, prices that reflected the quality of the product, and content that encouraged families to participate in with their kids. There used to be so much consumer engagement, and I'm just not seeing that anymore. I do appreciate that they make some KZbin videos for kids, but other than that, I'm not really seeing how kids can fully get involved and invested in the brand. It's just a cute doll to get Mom to buy. AG has really shot themselves in the foot by pandering to wealthy influencers and forgetting about the core of their brand - heirloom quality dolls intended to represent real childhood. AG was supposed to be the anti-Barbie - but now it seems like an 18" version of Barbie.

[@reneemerkel7158]

Mattel was fined for the Innerstar U. All you needed was a code to enter the site. I know codes were sold on eBay which means adults could buy a code for nefarious reasons. That most likely opened up AG to lawsuits and is probably why AG took it down.

[@gpk1982]

I didn’t know that & it definitely puts things into a different perspective.

[@RuneyDude84]

Based on inflation, AG dolls were actually quite a bit MORE expensive when they launched - the relative price compared to inflation has actually decreased over the years. At launch in 1986, the dolls with paperbacks cost $68, which is over $180 in todays money! Some of that is from when the production was switched from Germany to countries with cheaper labor markets, but I think on top of that, a lot of the QC issues we see now is the toy version of “shrinkflation”. It’s hard to give less of a doll (though they’ve started doing that too with the skinny dolls), so instead they’re cutting production costs by allowing a wider margin of error to pass through quality control measures.

[@gpk1982]

I was hoping someone would mention the the price of the doll is actually less than they used to be.

[@GenieLouise-d8l]

I remember reading that the dolls were priced similarly to the cost of video game systems…more of a “willingness to pay”’ issue rather than actual production costs. The new Truly Me dresses appear so cheap with such a simple design. At the very least, they could have included the jacket or some of the other accessories.

[@gpk1982]

Mattel should be embarrassed with the new Truly Me meet outfits they are the cheapest of the cheap and not even cute (imo).

[@nerdoftheatre]

11:44 I saw multiple people say that their Disney dolls had two different eye shapes! These are $300 dolls! It is SO obvious when you see the angle of the lashes. I have seen this issue even on product photos for several dolls! I saw a Julie product photo that had a Julie with two different eye socket shapes.

[@Alixthecollector]

Hear hear!! As someone who got his first doll back in 2001 and then a few more in 2005, so coming back to the brand last year as an adult collector I was shocked at the current quality! It's heartbreaking, it really is and thank you for addressing the issues, hopefully they'll pay attention and wise up before it's too late.

[@brigc7755]

I actually had no idea the skinny body thing was an actual issue until this video 😅 I noticed it on Claudie because she's so pretty but I was like "wow she's so cute and her face is so chubby but why does she looks skinnier?" and then now that I'm watching this video I see that this is an issue. I just recently got a Kira doll from my younger cousin, and she's the newest I have (all my dolls are 2nd hand, my 2nd newest doll is Marie-Grace with a body tag of 2011) and I can def feel a weight difference between her and my Pleasant Co. Sam + see the eye difference, feel the vinyl different, wig difference, and also the body size difference! Though I don't think Kira is as skinny as the Claudie dolls, she does have a body tag of 2017. It's kind of wild to see all these differences from dolls that are ~30 years apart.

[@paulettepalmer4860]

I feel like the excuses AG uses to explain their defects have nothing to do with anything but GREED, GREED and more GREED! I'm seeing this attitude creeping into everything I buy anymore and it seriously grieves me!!! AG is my happy place-I don't want to loose that!😑

[@djg5950]

This is exactly what I think is going on. As prices increase (inflation) quality goes out the window because Big Business wants higher profits. Only way to combat this is to stop buying or buy less unless it's a necessity (food, buying less clothing and less of other things like toys). We need to start buying American Made and buying less because of higher cost of quality made items.

[@djg5950]

Let me add that I sew most of my doll's clothing but don't sell because people don't want to pay for my time. I buy a few AG articles. I bought one Love Shack Fancy dress to see the quality and to to put it bluntly it sucks. The material is thin and the print is poor quality. Recently I received TM #104 (blonde boy, has his own problems with quality) and by mistake they sent me the sweatpants and hat. Sporty Side, I wanted Strong Side so I called them. They are sending me the correct accessory and told me to keep, throw away, or give away (exact words) the article I received. I got it on sale and with rewards so I didn't pay the $36 for it ($5 off when ordered with doll) but what I really thought was 'How can anyone buy this outfit $30 - $36 and be satisfied with it' ? The pants are so cheap that I can make them for less than 50 cents worth of material. And the hat pattern does not look good or fit good either. Just totally unacceptable quality to me.

[@jemelizabeth8569]

I feel vice versa about all of this because I have more than 10 dolls and none of them have defects or quality issues. It would be nice to have them cost less that $100, but STOP! What is so wrong about these dolls! Why do you all want to hate them! Why are you doll collectors and still saying “problem with this ag thing” again and again and again!!! It’s all people post about on ag tube these days! #stopthistrend

[@ALT-vz3jn]

@@jemelizabeth8569I have 23 American girl dolls and yes some of them have quality issues. Just because you were lucky doesn’t invalidate everyone else’s experience. Maybe sit down and start listening…

[@bunnysdolls77]

Thanks so much for mentioning my Evette’s eyes! I did send her back and will be taking a trip to an AG store to pick one out myself. Loved this video and your input on all things AG!

[@jessicah5421]

I feel like the smaller bodies are almost a shrink-flation thing. If they need to raise prices a bit to maintain quality - good wigs, tight limbs, robust bodies, matched eyes - fine, but don't cut corners and ruin your heritage brand to make a few bucks.

[@gpk1982]

I’ve also wondered if the bodies got slimmer to accommodate the slightly smaller face molds.

[@irishseadollies]

@@gpk1982i find that while they've slimmed down the og facemolds, they've made the new face molds absolutely huge and their heads look bigger- so i feel like the skinny bodies look ridiculous with the huge new heads!

[@karacoconutag]

I had no idea that American girl had gotten rid of the neck strings until Kit's rerelease when I saw reviewers complaining about her neck strings, having no idea why they were there. I got all my dolls between 2001 and 2008, so I had no idea that the strings ever went away.

[@15Akiza]

I didn't know the body shrinking was a thing til I got my first new doll outfit in 10+ years, in 2016. I have a 2006 Felicity and she doesn't fit in any of the new clothes. The waists are just too small and tight for my doll. Had the same issue with GOTY Nicki from 2007

[@dianaalmazan69]

Thank you for making this video! Since the rebrand, I have not purchased a new doll from AG because things have just gotten completely out of control. I want my voice as a consumer to be heard that I am not willing to pay $115 for a doll with a thin body, eyelashes, eyebrows, uneven eyes, remolded editions of their face molds, and wonky problems with their teeth. I love AG and have been collecting since 2010. I know that everyone wants the company to produce excellent quality dolls that will keep bringing their consumers back. I hope more people will contact AG or post content like this to make our voices heard. I know AG can change course as they did in 2017 with the permanent underwear.

[@djg5950]

What year was the Rebrand ? You say you've been collecting since 2010 (I started in Jan 2018 but buy mostly second hand dolls so have some examples of all of the quality problems). I agree that the quality control problem is out of control. Just isn't there anymore. It may be due to the Covid outbreak and the loss of business during that time. It seems to have gotten worse since then.

[@dianaalmazan69]

@@djg5950 I am talking about the current rebrand of the Truly Me dolls. That completely broke the straw. 2014 was the start of American Girl's rebranding of the historical dolls to the Beforever Line, which transitioned them to retiring pretty much everything, reducing their collections, and changing the historical accuracy to bright colors that do not go with the majority of the dolls' eras. Sometime between 2016 and 2017, American Girl removed the dolls' neck strings. 2017 was the start of giving their dolls every cheap body cloth and thinning them down. Additionally, they gave the dolls permanent underwear, which American Girl removed after the entirety of the American Girl community complained. The Truly Me Rebrand is disappointing, but I am not giving up on them. I hope they hear what their consumers want and retract.

[@djg5950]

@@dianaalmazan69 Ok. Thanks for explaining exactly what you mean. Since I didn't start collecting until 2018 I didn't know about the changes until it was too late. My first doll TM #19 has permapanties but that didn't bother me. So does my first Tenney and maybe others that I bought new. I bought many second hand and that's when I really noticed the quality was much better in older dolls. If I took the time to sort them out and what years they were released (GOTY) I could probably find more differences. I do minor repairs myself and change zip ties for neck strings when I tighten loose limbs. The one thing I don't know how to tell is the cheaper eyes. I'm sure that I have a few because I have a lot of dolls made in 2008 - 2015 (roughly, I'd have to look up the release dates). My major complaint is the cheaper wigs. Overall they have thinner hair and it's noticeable. I put the blame squarely on Mattel's shoulders and think it's for higher profits. They did the same to Barbie dolls.

[@dianaalmazan69]

@@djg5950 If I am correct, the cheaper eyes started around 2018. The metal part of the eyes were replaced with a white plastic part which caused the dolls' eyes to look down and be wonky. I do not have a doll with the bad eyes, but that is what I have heard from people on KZbin. Dolls released in 2013 and prior were made of better quality. I do agree with you on the thin wigs. It sucks that they have chosen to go down this route. American Girl has been struggling financially since 2014 because kids these days are not buying toys like they used to. I really love American Girl and don't want them to die out because of Mattel's horrible decisions regarding the direction they are taking the dolls in. Still, all we can do is try to make our voices heard so that, hopefully, Mattel will open their eyes before it's too late. I prefer the neck strings because that is how my first doll, Molly, came. I am glad to hear that you have been switching the zip ties for the neck strings.

[@djg5950]

@@dianaalmazan69 Thanks for the info. I have some (new) dolls purchased in 2018. What I'm wondering is how to tell if they have the cheaper (plastic part) ones ? TBH, I'd have to really look at them and compare older dolls eyes to be sure. Kids (and parents) aren't buying as many toys or a lot of expensive ones today because a lot of them just can't afford to. If AG (and I call it Mattel because that is who makes these decisions) wouldn't make these poor decisions as to the quality of these dolls people would purchase more. Because of how cheap they are made I don't think that I will be adding to my collection unless I purchase older dolls off FB Marketplace, which is how I've acquired most of my AG dolls. I did unload on the Berry operator about the quality of the outfits (specifically Harry Potter and Love Shack Fancy) and only purchase a few of the outfits released now. Told her to add it to all the other complaints that I know AG gets about quality. She thanked me several times and said that that is what they like to hear and that they plan on trying to improve the quality control issues and take to heart all of the customer's complaints. We'll see.

[@accidentalalien4112]

I got my first doll, TM67, late last year. I watched tutorial after tutorial for how to take care of her hair months before I got her, so imagine my disappointment when the last inch of each of her curls refused to curl, and were constantly dry. This being my first AG doll, it took me many months before I realized that her frizzy ends weren't normal. A flat iron and a boil wash later, and her hair is silken perfection.

[@lnp102]

Aside from the obvious bludners (permapanties, new eyes), I feel like the more subtle, insidious changes to the face molds have bothered me the most. You briefly mentioned the updated Sonali face mold, which is one of the worst things they've done. I just hate those rounder, closer together eyes and smaller mouth that look terrible next to the original Sonali mold. When #84 came out I really considered getting her, but when I saw pictures of her next to an older Jess mold doll, I couldn't believe how much larger the eye openings were and I just didn't like her as much. I've always thought they could have done a better job on Nanea's face mold (I never liked the look of the painted eye corners). And now with the general trend of dolls having big eyes (is it even really a new trend though?), they are making not just the opening of the eyes larger, but the actual eyes themselves. I wanted to like Corrine, but I think those giant eyes look like alien eyes and and I just get past that.

[@gpk1982]

I agree with everything you said. I wanted to like Corrine but I also cannot get past her freakishly big eyes. Several of the newer molds have these roundceyes that I just cannot stand. Makenna (sp?) being the worst offender.

[@ALT-vz3jn]

I think Corinne is beautiful ❤

[@TrobertABQ]

Using zip ties on the necks allows American Girl dolls to be sold directly to Canada. Canada does not allow the neck cords for safety reasons. The 35th Anniversary dolls had neck cords. AG would not ship them to Canada. Sellers marked them way up to sell them second hand when they were still in stores. And yes, it is a lot easier for adult collectors to tighten doll limbs and do other cleaning or customizations that require head removal with the neck strings than with zip ties.

[@fernandagoncalvesoliveirab2083]

Perfect said. At this price point those issues shouldn't exist.

[@TrobertABQ]

Mattel purchased Pleasant Company in 1998. Pleasant Rowland remained president for 2 more years. Early 2000’s had some dolls that had been designed before 2000. Since 2000 there has been a twist and decline into Mattel-ism. I live in a state with no AG stores. The only AG doll I have purchased new in box in person was at a Toys R Us. I enjoyed seeing the Truly Me dolls together in a case and choosing one in person. I still have the 53 I put in Marie Grace’s wig and the big red, AG bag. Love my CYO and my older Truly Me dolls. I have heard that new dolls may be numbered in that missing group between TM 92 and TM 100. I am not interested in the new dolls with the extra eyelash stickers and brightly colored hair.

[@Loveispatient76]

I still don’t understand how my doll has a rage that says 2008 when I know I got her when I was 6-7…. I was in middle school in 2008… I know I got her around 2005-2006 …. But it says 2008 🤷🏽‍♀️

[@TrobertABQ]

@@Loveispatient76The “2008” is not the date the doll was made. It is a part of the number for the doll.

[@gpk1982]

I got my 1st AG doll in 1994 and it’s been painful to watch the decline since Mattel took over. Everything about the dolls are just less. The thing I hate the most is the Barbiefication of just about every aspect including their hair, clothing and accessories.

[@lisbetsoda4874]

American Girl has cheapened it's brand so much and it is terribly shortsighted. They save a bit here and there but take away the magic for children and adults alike. I read all the comments here and couldn't agree more both with them and with your excellent video. The simple little details where that cut corners speak volumes. Like you mentioned, the boxing:. It used to be a magic moment to open a doll out of the classy box with the band, to the neckties and their shrinking size. Who do they want to compete with? They used to be the leader of the pack and everyone else would try to be like them. That won't last as they are going in the direction they do. Quality control costs money - yes. It is cheaper to make them right the first time than to have everyone send their dolls in for eye exchanges and removal of perma-panties. Those who just learn about the dolls now will never know how special they used to be. It is so upsetting. This video should be brought to the attention to American Girl. They need to know that so MANY of us have issues with the dolls. We also ought to all put this in the comment section under each product so that it is all over their website. We can't just say we are thrilled that Evette is cute. Yes, she is but that does not make up for their shortcomings. Also, why make their dolls look so grown up when they were supposed to be about 10-year olds. Grrr... It frustrates me and saddens me so much.

[@bethbacarella]

Totally agree with all of the quality issues you mentioned. They definitely keep trying to use those old eyes, because when I sent my Kanani in for a head replacement, she came back with the bad eyes and I had to send her back again. Thankfully, they swapped them out for the good eyes free of charge, and you never have to pay for shipping to the hospital since they take care of that for you. When I sent her back, I think I said it was for a hearing aid or something, just so that I could print the shipping label. And then I noted that she didn't need a hearing aid and they didn't charge me anything. Still, why do they keep trying to use those eyes? They must get away with it more than we realize.

[@makomoe]

I bought all of Molly's outfits and her meet accessories directly from AG this year. I have a PC Molly and I noticed that her beret was tight on her head and I struggled putting the shoes on. I'm at least able to close the velcro. Still, I shouldn't have to worry if AG decides to re-release her outfits only to find out they're snug on her!

[@SuperButterfly217]

Pleasant Company dolls are bigger than the American Girl dolls.

[@nnbnbnn]

wow im so honored my mom kept my american girl doll, even 25 years later. thanks for this vid

[@michaelanddianamoua2590]

I sew clothes for dolls and I noticed Corinne was much smaller than other dolls, but it wasn’t really being talked about.

[@macyg]

I’ve had a few minor defects with the dolls I’ve gotten the past couple of years. I get attached to dolls quickly so I just think of these as ‘quirks’ lol. I will say that AG’s quality has definitely dipped since my childhood dolls which is sad to see. Also, after watching your Claudie video, I made sure to buy her in store.

[@All4ag]

Omg!!! these are serious all my options!! I went to the in store release of the truly me rebrand and one of the first things I noticed was the weird looking Jess mold! The Jess mold is one of my favs and I’m so happy I have a doll with the old Jess mold😅 I also noticed that the Sonali mold is was changed which is kind of old news but I got TM 67 (I think) on sale after the rebrand and I could definitely tell the different between her and a Gabriella. I started collecting in 2020 so I definitely didn’t notice a lot of the changes but honestly I don’t like any of the newer dolls! ~Sofia

[@monsterhighforeverafter7206]

I hated when they got rid of the neck strings. After that I lost interest in AG for a while.

[@bexthefairy]

I grew up collecting AG dolls and I have definitely noticed a decline in quality. Joss was my first AG doll since 2013 when I bought Saige. I was so shocked by the difference in quality. My Joss has one leg that is much looser and she just seems more fragile than the dolls I grew up with. I get that inflation is a thing, but the fact that they cost about $20 more per doll than they were back in my day is so confusing to me, what with the quality control! I love AG but I hope they find a way to bring back the quality we're all used to.

[@swagalicioussister]

I cannot go to a store since they’re so far away from where I live (I’d have to take a flight or drive two days straight), so when I ordered my Corrine, Claudie, and 116 I crossed my fingers and prayed. Especially since my McKena has a very small amount of the metal from her eye mechanism showing. Thankfully, all of my recent dolls have been perfect even with the issues that other people have been happening.

[@kayleesingsforyou]

Just curious if anyone has had a similar experience but I recently purchased two dolls off of Mercari and both of them came with wig problems. I bought a Kira and Truly me 65. The Kira doll has a chunk of hair missing by her face and the truly me 65 has such a thin wig you can completely see the wig cap. Both of them were brand new in the box with their hair nets still on so now it has me wondering. I bought them both a package deal from the seller.

[@americangirlbliss]

I completely agree with this! I recently got an Isabelle doll from eBay, and when I opened her I was so shocked. I literally thought she might be a fake because she didn't look like the rest of my dolls with her older classic mold, since I got into collecting not to long ago. I compared them and it wasn't the same at all. This just infuriates me, because the older face molds look so much cuter! And the Jess mold isn't even the same thing anymore. I'm surprised Ag hasn't changed their ways because so many people have complained. I feel like their trying their best to make the company go somewhere, but if you don't know what to do with it, leave it the way it is, since it was better before! This is just so sad to me because I remember opening my first doll, and it was like a precious treasure. The wig was so thick and amazing, and the bangs were full and like the old pie bang style. She got beat up, so I had to send her to the doll hospital, and when she came back, the limbs were so loose, here hair was so thin and she had the 2017 eyes! I tried sending her back but they didn't do anything. AG needs to fix this.

[@djg5950]

I bought the new release Molly because I didn't have her original meet outfit (can't afford the prices resellers want) and I have an old (1990's) Molly. I have a picture of them side by side and the difference is shocking. Thinner face, thin hair, poorer quality hair (shiny, more plasticy) and gone are the pie bangs and longer bangs. Doesn't look like the same doll at all but I kept her anyway.

[@americangirlbliss]

@@djg5950 I completely agree! I love Molly, and I have a pleasent company 90's Molly, and I brought her to the AG store, and they do look really different. One thing I do like better about the newer Molly is that I like the material of her shoes better than the older one. Also, I have my PC Molly's original meet outfit and I feel like her body is to big to fit into her skirt, and It can't stay on.

[@jessicakenney9057]

You probably already know this but the limbs on the newer dolls don't have ferrules and limb cups used in their stringing, it is just tied. We all know what it is like to have tried to tie an elastic tightly, over time it will loosen just because of the nature of the material. I am curious to see what will happen with those dolls in the future. I fix/customize tlc dolls I find in the second hand market and there are so many little changes over time to the dolls that I have noticed when putting the poor things back together after they have been very well loved.

[@gpk1982]

I didn’t know that & I find it truly upsetting. They are running the brand into the ground and it will be their fault if it fails.

[@AmericanGirlBigFan]

Oh dang, if I have a doll like that could I modify him to have limb cups and ferrules? Concerning AF ….

[@ag.ashgirl1904]

So i started collecting AG dolls from like 2008-2014 and when i came back in 2021 i was kinda glad that i missed out on the not so great years 😂. I hope that AG sees the mistakes and tries to be better like it's happened before so it can happen again.

[@scarletsavenger1367]

Yeah. I noticed a lot of issues with my melody doll. It’s sad.

[@1979discodiva]

In a nutshell, once Pleasant Company sold to Mattel, the product went to $HIT

[@Lainie_joy]

During the video I got up and compared my transitional dolls' body to my doll from mid-2000's to my doll purchased in 2018 to my doll in the pink stars out it's body and I noticed a difference. In a doll place video one of them said "NOT ALL OF US ARE WELLIE WISHERS SOME OF US ARE PLEASANT COMPANY'S!" I don't see why dolls just can't have the same body size

[@ALT-vz3jn]

Omg I have a #55 too, and yes the front of her hair was longer than the back 😂 I was wondering if someone had given her a haircut lmao. But when I realized that the hair was all the same length when pulled towards the back, I knew it was done that way at the factory, they cut corners on the hairstyling. I did end up trimming the front sections a little bit, so there wasn’t such a big length difference with the back.

[@allie4563]

I got my first doll in 2016, Lea Clark and my sister got Rebecca with neck strings. For mt second doll i got tenny and I was kinda upset, first the whole sewn on underwear controversy came out. And even as a 2ed grader I was upset. My tenny came with very thin hair the root is easily seen. The diffrence bewteen quality between Lea and tenny

[@allie4563]

Is huge

[@TessesKingdom]

I remember when I got my first doll in 2009 she was truly me 46 (aka Gabriella) I like the zip ties because their heads stay on better in my opinion I could be wrong though. I hated the see through boxes but I loved the box art on the back of the box however I still hated it. The jess mold is so hard to find a good one I really want 84 (not sure of her number now)

[@katherinejohnson4184]

Thank you for sharing your thoughts.

[@dollmom3597]

I bought the new Janie and Jack dress that comes with the purse. The dress won't close in the back on Evette, number 82. So they are sending another.

[@dianaalmazan69]

That sucks. Sorry to hear. The Janie and Jack collaboration is the only good thing American Girl has done in recent years. Most of the new clothing they have released has been too pink for my liking.

[@reneemerkel7158]

I also had issues with clothing from that line not closing on newer TMs. I bought the navy boots, which are hard to close when I put them over the leggings on my TM 17. I haven't tried the boots and legging on a newer TM doll.

[@djg5950]

The Harry Potter boy's pants are horrible. Non-returnable. I just order a doll (TM #104) and put in a long winded complaint about the way AG clothing fits now. I told her to add it to all the other complaints that I'm sure they are getting about the current quality.

[@anderzag1385]

i agree with literally everything in this video! i started collecting ag roughly 10 years ago and it’s so sad seeing how the quality has depleted each year :( off topic thiugh but do you by any chance remeber where you got/ what outfit the jeans and sweater that your tm 109 is wearing?

[@monsterhighforeverafter7206]

Also when I bought my Corrine and Courtney their arms Where popped out of the socket, somthing I didn’t have before

[@_silverrx_]

The Melody thing happened with my brother too! The half flip annoys me SO much. 😒

[@matteogiannetta1248]

i just realized that about my melody Agh how frustrating. i thought my was weird with one side straight and the other with a swoop. almost her bangs are so tin and short it looks kinda silly. i have never changed if styled her hair, never even taken her out of her meet but somehow she has so many flaws

[@karacoconutag]

Love your Trixie Mattel pillow!

[@erinmonahan8245]

I'm not sure if you're on Facebook but there is ALOT of talk about quality issues in the AG doll groups.

[@dianaalmazan69]

Can I get the names of these Facebook Groups? I would like to join. Thank You!

[@brutallyhonestdollreviews]

Thank you, this is a very informative video

[@JoanneSag]

They would not let me look at the hair of Kira to make sure she was not bald in the back so I had to take a chance. She has thin hair in the back! I complained but nothing happened. They said I would have to pay for a change. The Orlando Store.

[@avasophia1859]

Would you make a video on rewigging a doll and how you attach new wigs especially? With all the bad wigs out there, we need to know how!

[@nathaliemurillo-barahona9696]

This makes me so sad I’ve been planning on getting a Claudie and a Evette but I’m not close to a store.I’m worried about ordering them online.

[@dannizinn6477]

I read that the neck strings change up was due to safety protocol.

[@evamosbauer2865]

The reason for the quality is they are not made in Germany anymore they are being made in China food for thought

[@SoBethSaid]

I recently purchased my second Samantha, my original is from 1996 and this new one is from 1993. I was loving her until I noticed her one eye is completely crooked. It's very unfortunate because obviously they won't have a replacement head for a 30 year old doll. I was completely shocked as I haven't seen many early 90s dolls with that big a mold issue.

[@cindyeisenberg8367]

I have been dealing with thin wigs. Even on Isabel. I don’t mind if an eye is a little smaller. Most of the new dolls have loser limbs. For $115 we should have better quality. I can’t get to a store, as it’s too far. I can’t keep returning dolls. I have health problems and can’t do this. I am glad that I didn’t get permapanties. (I can’t stand the wigs. They are usually defective and I have to send dolls back, only to get another one with more defects) Please don’t get heart problems over AG. If I can’t deal with this, I will stop buying these dolls. I have a collection of 90’s Barbies that are of better quality than the more expensive American Girl Dolls.

[@TessesKingdom]

This has nothing to do with this video but I was wondering if you could do a hair care video of Maritza I just want to know what styles I can do with her hair without damaging her wavy hair?

[@americangirlbliss]

So exited for this!

[@americangirlbliss]

@NixLiva Lol🤣

[@emilys5220]

I have a lot of ag dolls, with the white back eyes 😢😤😫😩

[@fel6705]

My Kristen has that eye defect. I go back and forth on getting her head replaced.. because it was a special gift but it bothers me so idk.

[@insertname9581]

American girl needs to up their quality & stop cutting corners with pricing, they're suppose to be "high-end" dolls for a reason

[@nicholecollins4961]

My saige doll from 2013 is Perfect

[@chloey3412]

My #111 also has the different sized eyes! I just looked at the stock photos again and even the stock photo has two different sized eyes. I also just recently opened an older truly me and the limbs are so much tighter then the limbs of my brand new #111

[@coolagdollstuff2278]

I got a 112 that was so bad that i had to rewig her.

[@nanasewdear]

How sad!

[@pinkiepiewicked7323]

Lol you really gunna talk about that again? You have already been called out so much for that video. That video is filled with Micro Aggressions and stereotypes about people of color.

[@djg5950]

You could have sent her back and got a refund or a different doll. This wasn't an AG problem. I own (2) TM #58 and tried to return the first one due to the hairnet messing up the curls (bangs). I was allowed to keep her and got a replacement. Anyone that owns this doll can see that #112 doesn't have the bigger curls just by looking at AG's picture of her. You don't have to see it in person. I went and found your video about this doll and noticed that the comments were turned off so that tells me a lot.

[@bettyluquis5118]

I’m starting to see them in TJMax even the boys for $70 😮

[@emilys5220]

I 100% under stand they have HORRIBLE quality control

[@leaguertin7840]

I wish she had neck strings but I just love lea!

[@Itz_toca_faith23]

My truly me doll ( I don’t know her number) has an ink stain on her face ever since I got her and it won’t come off with magic eraser. And I can’t afford to take her to the doll hospital but it is whatever i don’t care at this point anymore

[@evamosbauer2865]

If the American Girl dolls are now being made in China you have my condolences ,they do slap job on the cheap food for thought

[@nicholecollins4961]

And my chrissa doll is perfect

[@carolinegoss856]

From the get go, when my niece received an AG for Christmas, I couldn’t believe how badly the body, where the legs met the torso was. Cheaper dolls were much better!

[@emilys5220]

UGHHHHH😢😢😢😢😢

[@nicholecollins4961]

And my Samantha doll is Perfect

[@nicholecollins4961]

😂😂😂😂😂😂😂😂😂

[@nicholecollins4961]

And my mia Is perfect

[@Lonelyplushtrap]

Meow

[@scarletsavenger1367]

I mean I still love her, but I’m disappointed…

[@nicholecollins4961]

So you're just really picky

[@nicholecollins4961]

You're just Picky

[@nicholecollins4961]

And can you get off of KZbin