The RealReal Honest Review | Failed Unboxing | Watch this before you buy

[@CalebSnell]

Do you have any horror stories from The RealReal? It's so disappointing when orders turn out like this!

[@ZaneAnderson1]

Only through I have but I have encountered my issues with online shopping. You would just expect a company to be better than a site like eBay. So sad.

[@dawnlovescouture2644]

Ooh I can’t wait to see what Zane got!!!

[@DaniOchannel]

Firstly, Love! That! Sweater!

[@CalebSnell]

@Dawn Loves Couture - it's super cute!

[@CalebSnell]

@ This is Dani O - Thank you so much! It's so warm and cozy!!

[@ZaneAnderson1]

Really unfortunate that this happened. However, digging into the company and learning about their practices was worth it. I’m glad you decided to share this. It will help people make a true informative decision.

[@CalebSnell]

Thank you! I'm glad you pushed me to post this, I was a little hesitant! But you're right, it's important to have all the facts when spending your hard earned money.

[@dawnlovescouture2644]

I’ve seen some of those reports, and it’s a disgrace. A normal person would be investigated and maybe face charges for selling fakes.

[@CalebSnell]

@ Dawn Loves Couture- exactly! That's so frustrating- there's 0 accountability!

[@danielintheantipodes6741]

There was a reseller in Australia which was bragging about its fancy authentication process. It turned out that they did not even authenticate a lot of the items they were selling! (I can't remember the name of them, I never bought from them.)

[@CalebSnell]

@Daniel in the Antipodes - I've heard of this Australian reseller, wasn't Mel working with them before she found out how they did things?

[@natalier8148]

My mouth is on the ground! I’ve heard this with the Real Real before but didn’t know it was this bad. I’ve shopped with them years ago with no problems but also bought nothing major. Their return policy alone is enough for me to go elsewhere. I’ll stick with Fashionphile and will check out Yoogi’s closet as well. Thanks once again Caleb for another informative video!

[@CalebSnell]

Thank you, I’m glad you enjoyed the video! Yeah TRR is a major miss, I won’t be going back. I’ve bought a few things from Yoogis with good results. Have a great week!

[@JoannaApplegate]

I absolutely loved your introduction! I originally clicked on your video out of curiosity about The RealReal after spotting a rather odd ad-imagine a man modeling purses, waist down, with the most questionable legs ever! Fast forward, and I found myself on your channel, and from the first 15 seconds, I knew I’d landed in the right place. I adore how you thoughtfully introduced yourself, especially for new visitors like me. Your voice is so soothing, and your deep knowledge of designer bags really shines through, making your insights feel so trustworthy. I also appreciated how you kept things light and fun, even when mentioning that little hiccup with your RealReal purchase-it was refreshing! You really stood out by being so transparent about what to expect, even down to how to how long I could be expecting your content to continue into the season -And hearing about your upcoming content releases through February? That sealed the deal-I had to subscribe! Thank you for potentially saving me not only money but also the time you invested in creating such thoughtful content. It truly felt like a breath of fresh air! Thank you 💐

[@CalebSnell]

Thank you so much for your kind words, I'm happy you found my channel! I really appreciate your feedback, and I hope you continue to enjoy my videos!

[@thenappyewe]

Thank you so much Caleb for this video. I have looked at The Real Real online and I peeped into the Oculus store location in NYC while on vacation. I was considering saving up and purchasing from them. Now I know to be REAL REAL careful, or to just save my money. I’d rather they say that they have some inspired goods instead of passing them off. At least you know what you are buying. Thanks again and blessings to you. LOVE your channel and I’m glad I subscribed!

[@CalebSnell]

Hi Debra! I'm glad you enjoyed the video! When I received the Balenciaga pouch in that condition, it made me do a little digging into the company, and I was shocked with what I found! I know many people, myself included, enjoy shopping for preowned luxury, and I knew folks would want the full story! A trip to NYC sounds like so much fun! Rebag has a really nice boutique there too, so I highly recommend checking them out. Thank you for the kind words, Debra! I hope you have a wonderful week!

[@MeYou-gb7zy]

That’s actually Rebag, not the real real.

[@miriamfalcon1431]

I ordered a louis vuitton scarf (BROWN) it looks brown at the picture, it said brown at the description and when i received it was dark green 😱😱😡

[@CalebSnell]

Ugh, I'm sorry to hear that, Miriam! That's really frustrating!

[@StyledByGwenny]

I've always been put off buying from TRR because of horror stories of fakes & no refunds, but I wasn't aware of all the dodgy practices! Thanks for sharing this info, I shall now call you Inspector Caleb! 🕵

[@CalebSnell]

It’s such a shame, we have a gorgeous TRR showroom here in the city, but it’s ruined for me now. And I’ll gladly accept that new title 😄😄

[@gymnasticsrocks10]

Just bought a pair of Jimmy choos that were labeled incorrectly as a size 35 and then received them and they turned out to be a 37 :( so disappointing and now I’m out $100 for shipping, and handling cuz I’m in Canada 😭

[@CalebSnell]

Ugh!! I'm sorry, Alex, that's awful!! I feel like they should reimburse you for their mistake- I'd really approach it like a squeeky wheel- squeeky wheels get the grease!

[@brookesYTCorner]

This is W I L D. pictures were so different than what you got! Thank you for sharing!!! Get Zane on camera!!! 🙌🏼🙌🏼🙌🏼

[@CalebSnell]

Right?! Like I'm not even exaggerating, the photos look 1000x better! And he's going to do it!! 😆

[@brookesYTCorner]

@@CalebSnell YAAAAAAS I am Al for Zane’s debut! 🙌🏼🙌🏼🙌🏼🙌🏼

[@ferdferdy7679]

i want to get a moncler vest w tag pristine condition. im scared. do you know anyone who can do moncler authenticity? or a app?

[@CalebSnell]

That's a really good question- sadly, I'm not sure of a good answer. Have you tried searching for a Moncler forum to post on?

[@suzzanimalchannel1030]

Oh wow. You own a Fendi Peekaboo? That is my absolute dream bag over any designer out there. Maybe one day I can buy one. ❤

[@CalebSnell]

It's such a fabulous bag, I really love them!

[@ulisesgonzalez8511]

Thank you so much for this video ! Really appreciate it! I was just about to shop from them an mcm backpack but now I’m scare won’t be ordering from them to avoid fakes & problems ;) nice vid

[@CalebSnell]

Thank you, Ulises! I'm glad this helped you make a decision! The MCM backpacks are super cool, I hope you get one!

[@FloInTheCity]

Oh Caleb I’m so sorry you had such a terrible experience! I’ve heard many horror stories about the Real Real hence I never tried them before. Best stick with the trusted companies that you know will have a much easier returns policy. Onwards and upwards dear! 💪

[@CalebSnell]

It was pretty bad! I won't be going back again in the future and I won't be recommending them. From now on- it's all Fashionphile, Yoogi's and Rebag!

[@abbydhaliwal7186]

What about Fendi? Was thinking of getting a peekaboo from the real real now I am unsure

[@CalebSnell]

I would just make sure it's authentic once you receive it. They have great options and prices, but proceed with caution!

[@abbydhaliwal7186]

@@CalebSnell ah! Allright and thank you ❤ I might just get it from fashionphile

[@calvin7592]

Where is your jacket from??

[@CalebSnell]

Zara, but a few years ago

[@woundsthatbleed]

Have you ever bought from Farfetch? I wanted to get a bag from them but didn’t know if they are trustworthy.

[@CalebSnell]

I haven't ordered anything yet- but I've heard decent things about them!

[@Lishamisha22]

I bought a tote bag that reeked of mildew that was NEVER mentioned!

[@CalebSnell]

Ugh, I hate that! I hope you were able to return it!

[@arieldi6816]

I'm also done with The RealReal. I received Tiffany&Co earrings that were definitely fake. Soon after, I ordered an adjustable LV bag strap and received a nonadjustable one different from the picture. I returned both of these items and was refunded, but I had to pay a return fee for each, which doesn't seem fair considering the situations. I tried emailing customer service about the fake and incorrect description and never heard back. Oh well...lesson learned

[@CalebSnell]

Yikes! I don't blame you! Did you check back and see if they were relisted for sale after your return? I've heard time-and-time again that they just relist the items that were deemed inauthentic back on the website for sale. One lady returned a $750 Antigona after finding out it wasn't the real deal and they listed it again for double the price!

[@dcjimr1]

Thank you so much for providing this information!

[@CalebSnell]

Yes! Definitely shop TRR with caution.

[@WyattCounterman]

Hey! Appreciate you making this video. I'm an investor, seller and buyer of The RealReal's. However, I pretty much only buy low-ticket items, some of the more obscure brands. My experience has always been positive, in fact I've gotten some insane deals where I'm sure they priced items way lower than they could have. My question for you is, did you end up getting the full purchase price back? Also, was this your first time buying on the TRR? Trying to do some research to determine if I should sell my shares. Thanks Caleb!

[@CalebSnell]

Hey Wyatt! Great questions! So this was my second purchase through TRR. The first one was fairly flawless, but this one... 😬yikes. So after some back-and-forth, I did eventually get my money back even though the listing said No Refunds. If you haven't already, I highly recommend checking the news links in the description!

[@WyattCounterman]

@@CalebSnell I have been :) Making my way through them! It's good to see other people's experiences. Glad you got your money back! And that sucks you had this experience. Thank you for replying!

[@glowupjess]

Any recommendation for good consignment shops in DC?

[@CalebSnell]

That's a tough one- I haven't been to DC in years!

[@glowupjess]

@@CalebSnell womp!! What about NYC? 💕

[@HauteModesty]

I just purchased a Chanel hand bag and because of the issues I did 3rd party authenticate but I know I got lucky o I won’t be buying from them again. I haven’t used Fashionphile yet but will look into it! Thanks for the great video!

[@CalebSnell]

I can’t recommend Fashionphile enough. Their selection and services are the absolute best for preowned luxury!

[@margaritaramos3393]

Before I commit to buying a luxury bag, fake vs real image on google, and go to KZbin, but definitely fake vs real.

[@HauteModesty]

@@margaritaramos3393 thank you for the tip!

[@juliep.6824]

I ordered from real real last night and stumbled on your video. It wasn’t shipped yet so I was able to cancel. Ended up paying full price at the designer store for that piece of mind

[@CalebSnell]

Hi Julie! That's good news and probably a good idea as well!

[@shelliwilley9911]

I've gotten bags from The RealReal with no problem until a week ago. They sold me a fake Longchamp bag, I am still very upset about it!

[@CalebSnell]

A fake Longchamp!? That blows my mind, I'm sorry, Shelli. Please tell me you got your money back!

[@shelliwilley9911]

@@CalebSnell I've tried several times to contact them, even sent pictures no response whatsoever!

[@emerybayblues]

😮

[@DeLeon702]

Are there items 100% authentic ? Because I want to buy a Gucci messenger bag it’s leather so I feel like I should be able to tell right ?

[@CalebSnell]

Shop with caution, you never know. But if you get it and question the authenticity, then I recommend having a third party authenticate it for you.

[@privateryanchannel6520]

Can you recommend me the fashionphile 100% for buying authentic preloved stuffs?

[@CalebSnell]

There's always a small risk that you may get some inauthentic when buying preloved, but personally I feel confident shopping at Fashionphile.

[@privateryanchannel6520]

So i'll go for fashionphile, thank you so much caleb... and im planning to have my YT vlogs also coz i have lots of designer shoes and now i want to collect designer bags too

[@SinnamonS]

So it’s like at the end of the day if it’s the Real Real or Fashion Phile, you are still taking a chance. Buy your brands at the stores directly if you have an issue! No one is perfect 😍 otherwise you can get amazing real items at the Real Real for a great deal 🎉

[@CalebSnell]

You're absolutely right- The Real Real definitely has some great deals and it is a risk shopping anywhere preowned. I just don't like the fact that TRR tries to pass off their copywriters as authenticators and they only authenticate a small handful of the product they carry. It's the lack of honesty and transparency that kind of pull me away from considering TRR when I shop. But to each their own! 😊 😊

[@Pwebbm]

They sale fakes especially online. It’s happened to me. Their customer service is horrible for selling, too.

[@mellamoesearl]

Sorry about this bad experience! I’m hoping you get your full money back. I had my eye on a bag from them recently, but it was deceptive how they only had a cropped photo of the interior of the bag, similar to the pouch original listing. Then there’s also the fact that they just ship inside their dust bag without any other protection inside the package!

[@CalebSnell]

Thank you, Gerardo! I got my full money back, it wasn't too stressful. I hate the photos they post- they're very lackluster and don't show the full condition of the bag. And bad shipping really ruins the experience.

[@Mantikal]

This may not qualify as a horror story but at the 870 Madison Ave (& 71rst Street) location at NYC. While I was waiting for a bus across the street from it on a Sunday like around 8am. An Asian woman walked up to their store with one of those large professional cameras (like a Nikon) with a very large professional looking lens (I'm guessing a macro lens). She proceeded to take shots of all of their bags in the windows. Then she went to neighboring stores and did the same thing. My guess was - it was Chinese knockoff bootleggers at work.

[@CalebSnell]

Interesting, I’ve never seen something like that before. 🤔

[@Mantikal]

@@CalebSnell My suggestion is to post people (laying low) in their cars - on the look out during those commercial activity "dead times" - for when she (or anyone else) shows up and starts the same game.

[@curvykie89]

The RealReal is horrible I received a bag that I didn't even order😑

[@CalebSnell]

That would drive me crazy!!

[@laurazundel5214]

I would love to get an update on where you prefer to buy. I have bought from the RealReal in the last few months. So far I have been satisfied. Let us know! 😁😁

[@CalebSnell]

Hi Laura! I've always gotten fantastic service from The Real Real when I stop to try things on. I really enjoy shopping at Fashionphile!

[@jennifersulucio]

Yes, they're photos are horrible. I love the Fashionphile photos. You see all the defects and good parts.

[@CalebSnell]

Exactly! Fashionphile is amazingggg!!

[@tokyothetruth]

What websites do u recommend for authentic resale?

[@CalebSnell]

Great question. I love Fashionphile, Rebag and Yoogi's Closet. I've shopped all 3 with relatively no issues.

[@tokyothetruth]

@@CalebSnell thanks. I appreciate the response

[@DragonKnight401]

I just bought a necklace on the site and now I’m scared it’s going to be fake. Any advice?

[@CalebSnell]

That's a tough one, I haven't purchased any high-end jewelry from them. But you could always take it to a jeweler to get it checked out if that makes you feel better. I'm hoping it all checks out for you! Keep me posted!

[@DragonKnight401]

@@CalebSnell thanks for the advice. problem is it’s not a jewelry piece made with rare metals or gems. You’re paying for the brand name essentially and I’ve even seen fake versions online so I’m scared the real real could’ve sold me a fake one since I’m now learning their authentication services are lacking. I’ll keep you updated once I receive it and see if I can tell if it’s fake.

[@DragonKnight401]

@@CalebSnell I’ve finally received the item. It was an ambush lighter necklace in gold color (base is a different medal just like the real one.) TBH it feels real to me. There are some things I took note of about the piece but it’s not anything that screams fake. The jewelry I bought isn’t made with rare metals so it’s hard to identify whether it’s legit but based off of my observations from all the details comparing this item to the real brand website I’d say I got lucky and received and authentic necklace. Though I’ll probably never buy a similar item like this again because it’s too hard to authenticate without determining factors like real gold or real diamonds (since the authentic piece doesn’t use those either.)

[@LuMiLevelUp]

Stories like this get me so worried with these online consignment plattforms 🤢 I get sick by the thought how many fakes might slip through. I never bought with TRR (not even sure if they ship to Germany), but with VestiaireCollective it‘s the same, every now and then, you hear these horror stories and it really can stop one from enjoying to buy preloved 😥 If Chanel didn’t sue my advent calendar rant, you should be quite safe 😂

[@CalebSnell]

Exactly! And many of the horror stories I came across- the bags were proven fake by multiple sources but TRR deemed them authentic anyway and put them right back on the website for sale again. This happened on multiple occasions. Knowing that, I'm definitely not going back. And I'm glad Chanel didn't sue you- but I don't think anyone is happy with this year's advent calendar! lmao!

[@dawnlovescouture2644]

That was a great rant! 😁

[@tolikfox007]

They were the first big luxury preloved reseller. There was a doc on CNBC YEARS ago about how they sold fakes. They dont care obviously as they have done nothing about it after all this time and going public. Do NOT give them your business!

[@CalebSnell]

So many horror stories! I'm holding off for sure!

[@taylor-uc9ju]

You and your name seem so familiar to me, and I'm from ~Chicago! Anyways, thanks for the video, liked & subscribed

[@CalebSnell]

Thank you, Taylor!!

[@nerycalderon2495]

I bought a belt labeled as size S from the real real and I got a belt that was easily at L, 42 inches long. I returned it and the whole transaction cost me 10% of my purchase or $26 of shipping charges.

[@CalebSnell]

Yikes! That's a bummer, Nery! I'm sorry to hear you went through that.

[@kylescott8904]

Love the fleece you're wearing! Where is it from?

[@CalebSnell]

Thank you! It's the Zara Fleece Printed Jacket - style number: 3548/307. It's super comfy!

[@kylescott8904]

@@CalebSnell thanks! Love you style

[@CalebSnell]

Thanks!! 😄

[@janedoestyling]

I only purchase clothing or small accessories from them that are extremely marked down. When I started purchasing from them in 2016 they were fine, but I have had many issues with them. My main one is I bought a phone case that was listed for my phone size and when I got it it was completely the wrong size and I still had to pay the return fee. Also, I know they're trying to be sustainable but my boxes come completely crushed most times from lack of packaging. Imagine having your Chanel bag just coming in one of those white dust bags in a crushed box?! And you have to still pay that 12 dollars for shipping?! Sorry, Caleb!

[@CalebSnell]

That's so frustrating!! I'm sorry you went through that. And I couldn't imagine having something as costly as a Chanel bag show up like that. I would be so livid!

[@jewelzdior7475]

KZbin was blessed when this creator joined KZbin and so was I when I came across his video and subbed 💯

[@CalebSnell]

Thank you so much! I really appreciate it!!

[@judyflammino1473]

I love your jacket. where did you get it?

[@CalebSnell]

Thank you, Judy! That was from Zara a couple years ago!

[@MeYou-gb7zy]

I’m screaming at you playing on the screen in the background lmao

[@CalebSnell]

Haha self promotion!

[@jennifersulucio]

Oh my gosh. That's awful. I'm so sorry you experienced that. I know this is off subject...: I LOVE your jacket you're wearing!

[@CalebSnell]

Right?! So disappointing! And thank you! The jacket was a lucky Zara find!

[@tacoman9751]

Now I’m scared I just drop 488 on a limited edition Vlone jacket I’m not afraid of the condition I have a good feeling it will be in good condition but is it gonna be real or fake bruh ima be so mad if it’s fake

[@CalebSnell]

No doubt, just make sure to authenticate it before snipping any tags. Let me know how it goes!

[@tacoman9751]

@@CalebSnell I got and it’s 100% real and it’s in great condition luckily

[@CalebSnell]

@@tacoman9751 That's great news!!

[@laterraceharvey6299]

If the bag is final sale and it turns out it’s not real will they honor a return?

[@tracinicole713]

TheRealReal has ruined a few purchases of mine due to poor packing and surprise surprise no returns, they lie about condition, and fakes get through. Horrible business

[@CalebSnell]

I've had similar experience, Traci. I ordered a Suhali L'ingenioux from them, and they packed it flat... I was irate lol!

[@tracinicole713]

I'm so sorry

[@hayaglamazonluxe]

The Real Real is a mess. Thanks for sharing this story. What brand is your gilet and is it shearling? Love it. X

[@CalebSnell]

You're so right, and it's such a shame! My pull over is fleece from Zara! They still have it in stores, I think!

[@aliciamullaney6634]

Great video and good researching. Sometimes when I look at items the pictures are so bad and the copyright is non existent.

[@CalebSnell]

Thank you, Alicia! I was both shocked and disappointed with what I found out.

[@AunniesPlace]

That’s just crazy that they don’t authenticate so many items. I wondered about the second hand market. TFS! Your pullover is adorbs 🥰 where is it from/brand?

[@CalebSnell]

You're welcome Aunnie! And this was a lucky find from Zara- it's actually Zane's, but I steal it from time to time. lol

[@irishmarie9892]

Horrid that they sold that item as “good condition”. Unacceptable. I’ve purchased 3 Alexander Wang bags without issues from TRR. I recently ordered 1 more AW bag and 1 Chloe bag. They arrive this week. I’m praying they are OK. 😐

[@CalebSnell]

Right?! I completely agree! I've order from them once before this experience and it turned out okay- but I'll definitely think twice before I do it again. Congrats on the new Alexander Wang and Chloe bags- I'm sure they'll be great!

[@irishmarie9892]

@@CalebSnell thank you 😘

[@sukatushah1]

Hi Irish, did the AW and Chloe bags come in ok?

[@irishmarie9892]

@@sukatushah1 Hey there! Thanks for asking! Yes, they weren’t that bad. The color of the bags wasn’t what I expected, but that is kind of the norm since online pics are taken in different lighting. I didn’t mind it. However, I did order a few other bags later on from TRR and two of them had very discolored interiors. Way more discoloration than what was portrayed online. I wasn’t happy about that but I think I can wipe them down and clean them to make them look a little better. I’ve learned to really only look for items now that are marked as Pristine or Excellent, and that have good pictures, especially when it comes to the higher priced designer bags and wallets, like YSL, Gucci, and Chanel. Take care! ❤️

[@patriciamartin6756]

The prices are ridiculous. I found a handbag at Walmart which was a perfect knockoff of one from the online website

[@CalebSnell]

So true, Patricia!

[@patriciamartin6756]

Thank you ,Caleb. I have never understood people wanting to spend a,fortune on clothes. I went shopping today at a,discount outlet and found a ton of designer clothes, shoes , etc for a pittance . If people would just learn how to sew, crochet and knit, they could duplicate anything on the internet. I have a folder of magazine pictures of things I want to wear. I saw an outfit made from Irish crochet. I am duplicating it. It will take time. Instead of spending $2500 for it, the total cost to make it is $60 for the yarn and $5 for the hooks. I wore the top to a party and ended up selling it for $250. It was fun to make!

[@Debbiesdilemmas]

I’m so sorry that this happened to you.😢 Sad to say but I’m not surprised as I’ve heard quite a few negative comments over the past few years about the Real Real. People have purchased fakes as well as being sent items that don’t look like the photos and think they are getting a bag, etc. in better condition than portrayed. I definitely wouldn’t purchase from them. These preloved companies do scare me and unless I could see the piece in person I would probably be sceptical.

[@CalebSnell]

Thank you, it was disappointing for sure! Yeah, after doing some research, I was fairly shocked at what they get away with. My item was definitly nothing like they portrayed, i was pretty shocked because I'm used to FP, Rebag and YC, and they're usually pretty spot on. Lesson learned- no more TRR for me!

[@Cmula23]

I do want to buy some clothes but don’t know if it’s gunna be real

[@CalebSnell]

That's part of the struggle there- it's best to get a second hand opinion!

[@tiffanychan6272]

not me watching this right after i placed my order today LMAOO

[@CalebSnell]

I'm sure it will be okay! Just make sure to really look over the photos and descriptions!

[@MikeRawlingsProductions]

Same

[@Eragonaries]

I was just about to purchase some Gucci leather boots from The RealReal and came across your video, first of all thank you for this feedback!! definitely not taking my chances if it’s going to be real or not. I have not shopped at fashiophile but will try it out.

[@CalebSnell]

I'm glad I could help, David!

[@sharminnathani1950]

So unfortunate this happened with you , thank you for sharing this 🙏

[@CalebSnell]

Thank you, Sharmin! I think it's important to share even disappointing experiences so others can make an informed decision.

[@teresawhite9413]

I won’t buy a bag from RR because their photos are horrible and they’re final sale.

[@CalebSnell]

Sad, but true!

[@ConserveMore]

I bought a Lemaire Croissant bag that was fake. I would only buy low risk items from them in the future.

[@CalebSnell]

That’s awful. I hope you got your money back!

[@keodi1]

I'm so sorry this happened to you. I've been lucky with TRR however, as a rule, I do not purchase purses due to the return policy.

[@CalebSnell]

Thank you! And that's a very smart plan!

[@Ki55yface]

Did they refund you entirely? 🤔

[@CalebSnell]

Thankfully, yes!

[@Ki55yface]

Oh nice! I just purchased a LV speedy. This video had me hoping I got it off of FASHIONPHILE instead. 😅 hopefully I have better luck since the bag was listed as “excellent”. Thank you for the content!

[@TakeItPurseonally]

I'm commenting simply because you mentioned they listed this item as "good", and I am starting to question who is judging these pieces? I ask because, I consigned some PERFECT, NEVER USED Chanel and Louis Vuitton pieces with the real real and they listed my bags as "very good", when there is "excellent" and "pristine" above "very good". This would be fine if there was anything wrong with them. Again, they were perfect and should have been listed as "pristine". I purchased a few bags from them as well right out of the boutique but they both had this awful smell and I didn't notice until I got home, I tried to return them the next day, but they claimed it was "final sale". Honestly, won't be buying or selling with them anymore.

[@CalebSnell]

Hi Samantha! I agree- who's judging these pieces?! And I'm sorry to hear about the smell- there's nothing worse when it comes to handbag collecting than buying a bag with odors. I'm sorry you went through that!

[@laurenromeo]

The RealReal is a mess. They are the worst of all of the big luxury resale brands! I purchased a Gucci scarf from them (which I had a second authentication done for peace of mind) and that transaction went pretty smoothly. However, I recently sent back a vintage studded Boogie bag to TRR. I didn't end up making a video about it because my mic wasn't working and the sound quality was terrible 😔. Anyway, I sent the bag back because it was in horrendous condition and reeked of a bizarre odor. Absolutely none of that was disclosed in the listing! So sorry you had a bad experience too 😔....

[@CalebSnell]

So true! And I love that you ordered a Boogie bag! I've loved that bag since Charlotte carried a blue suede one on SATC, it's such a classic, but I don't think I've ever seen one IRL. Thank you, I've learned my lesson for sure!

[@laurenromeo]

@@CalebSnell Yes!! I absolutely love the grained calf skin/studded version. I think I'll continue to keep my eyes peeled for another.

[@CalebSnell]

Love that bag! I hope you find it! I just order my first Celine last week, it should be here any day now, and I’m so excited! 🤪😆

[@laurenromeo]

@@CalebSnell Can't wait to see!! Celine leather is so fabulous. Love that brand.

fab video lovely, well done 💗💗💗

[@CalebSnell]

Thank you so much!

[@agentbagreviews]

Oh no Caleb! I am so sorry! They under delivered again! I hope they give you your refund. So sad! I also had a bad experience buying from TRR a few years ago. I thought I bought an LV Noe BB, when it turned out to be a complete super fake! I had to prove to the Real Real with two authentication letters that it was in fact a fake when I sent my item back for a refund. At least they did refund me what I paid for the item, however, they never offered to pay me back for the authentication services. It was a nightmare! Fashionphile is not always perfect, but I tell ya, as you know they are amazing at return ability 🥰

[@CalebSnell]

That's horrible. I'm not shocked at how they handled your return. What about the bag tipped you off that it was a super fake? And not refunding the required two authentications is just bad business. And you know how much I love Fashionphile- I have another bag arriving this week from them!

[@agentbagreviews]

@@CalebSnell so, just the feeling of the bag. The leather felt “off” and the stitching was crooked in one or two small areas. Watching other peoples videos on their BB’s, their straps were more pliable, and this one was a stiff vachetta strap! I was upset to say the least. And I’m so so excited for your new item from FP! Love them

[@CalebSnell]

There’s nothing worse than that feeling when you know you’ve bought a fake. That happened to me once a long time ago on eBay… not fun. 😬 so, I ended up buying one of the bags I showed you, but I went for the lighter one, it went down to the 20% mark the next day. 😆

[@jy3754]

Quoting Chanel "Your experts are not experts at all"

[@CalebSnell]

Couldn't have said it better myself!

[@elenig.9237]

Great, I just ordered an Lv bag from there…😅

[@CalebSnell]

I hope it turns out okay! What LV bag did you order?

[@elenig.9237]

@@CalebSnell lv mini looping

[@CalebSnell]

@@elenig.9237 that’s a good bag!

[@rodb335]

I like the fact that you're not really bashing them or being negative you just being honest you have every reason to bash them I like looking at their site getting my hopes up knowing I won't buy anything it's kind of funny how they won't show the tag on a majority of their items. I trust eBay over the realreal at least most eBay sellers will take a picture of the tag. And most will even go the extra mile and take a picture of whatever you want. Much better odds if you do some research on how to authenticate it's a particular items you're looking for most of the fakes are not all that good and can easily be detected through a photo I found this video looking for someone with a good experience because I still want to buy something from these people I just can't force myself to do it

[@CalebSnell]

Thank you so much! I’m glad you enjoyed the video! I definitely didn’t want to bash TRR, I just wanted to make sure folks had the information when making a decision. 😄😄 because some handbags can be incredibly expensive, and I think when spending that kind of money, it should be guaranteed authentic.

[@Shanycole]

OMG will we get a cameo from Zane?!?!

[@CalebSnell]

Haha! Absolutely!

[@ITravelSale]

THANK YOU 🙏🏾🙏🏾🙏🏾

[@CalebSnell]

Thank you!

[@debbieh9009]

I dont trust The Real Real. I only purchased 1 item from them and it went good thankfully. They have to REALLY have something I want for me to order from them. I still can't get over how they STUFFED your LV Suhali L'Ingenieux bag in a BOX. No stuffing, no packing. Shm. Wow

[@CalebSnell]

I only browse their site sparingly- too many bad experiences with them!

[@cheesim]

Wow that's crazy! Thanks for sharing the information! Can't believe so many items are not authenticated! 😱

[@CalebSnell]

Right?! I couldn’t believe it when I saw the report! Very concerning 😬

[@ashleyrodgers8791]

***I RECENTLY PURCHASED A PRADA, NOT ONLY WAS THE DESCRIPTION WRONG, BUT IT CAME WITH DRUGS. SHOWS THE VETTING PROCESS…***

[@CalebSnell]

No way!! I'm shocked and so sorry that happened to you Ashley!

[@stormzybanksy]

this is all pretty horrid. however, cut to 3 years later, and i think many, MANY of the issues you've mentioned - bad photography, breadth of authentication, accuracy of listing, authentication experts, etc. - has been rectified.

[@CalebSnell]

I will admit, there are some improvements, but they have a long way to go when it comes to their photography and shipping.

[@padmeraven7290]

CRAP!!!! I just bought Valentino Rockstuds, 😑 I wish I watched this first, with that said, make friends with your local cobbler and leather repair shops because they may be able to do some magic in repairing your bag. That way you can get your money's worth out of it.

[@CalebSnell]

Hi Padme! I'm keeping my fingers crossed for you. And that's such good advice about about befriending a local cobbler- great idea!

[@a.e.8743]

Try to coax Zane !! So sad about this company. I'm glad I am not involved into the second hand market.

[@CalebSnell]

Haha I try! I consider Prada a huge success! You have to be really careful when buying preowned. There's always a risk, it's just a shame that this company isn't doing anything to prevent it.

[@a.e.8743]

@@CalebSnell Yes this scares me so I prefer not to buy second hand. I would rather miss out rather than buy secondhand. Even if I buy something and have it authenticated I will have doubts in the back of my mind and luxury is not meant for you to worry about it.

[@CalebSnell]

Well said!

[@Dawghome]

This is my second video I've saved on this company Real Real....and its not looking good.

[@CalebSnell]

I will say- my recent interaction with TRR have been pretty positive, but I still recommend shopping with caution.

[@karolinepauli5336]

Love the channel but not the background music😞

[@CalebSnell]

Thank you, Karoline! And we no longer use music for the sit-down videos!

[@karolinepauli5336]

@@CalebSnell Lovely! So hard to heard you fully with music in the background. Just found you account and am now binge-watching🙂

[@CalebSnell]

@@karolinepauli5336 Yay!! I hope you enjoy!!

[@alexandratessa2121]

They are a scam. Sell fake items and list items as wrong sizes. Not slightly wrong. like shoe size 6.5 vs 10. and then charged me to return the shoe after THEIR HUGE MISTAKE. Please I know it seems like a great deal and like you are finding beautiful items at a great price but it is not real and worth the headache. Please please please listen to my advice as I wish someone had told me before I spent my hard earned money. I was so excited and wanted this to work out so badly, now I sincerely hope this company goes out of business to avoid scamming others. Apologies to anyone who has to deal with them, including their own employees.

[@CalebSnell]

I'm so sorry to hear that you had that experience with TRR. Sadly, I'm not surprised, I just keep hearing more and more horror stories!

[@DaniOchannel]

I looked into the real real before i shopped with them. Someone returned an item cos it was inauthentic (and the real real agreed) and the Real real relisted it. Would love to see Zane in the next video 🙌

[@CalebSnell]

Isn't that scary? No thanks, I'll pass on going back. And I think he'll make an appearance! It's been a while! 😀

[@monica_t_ravels8106]

Finding this in 2024. I have been lucky with the Real Real. But have definitely heard horror stories. I really like the sunglasses on the Real Real and will not purchase anything that’s too expensive. I still prefer FASHIONPHILE for handbags.

[@CalebSnell]

I’ve gotten pretty lucky on trr all things considered!

[@ericsparks6276]

I really appreciate your review but you're just talking a lot of fluff before you even get into the review get on with it 😢 6:47 before he begins pulling out the item.

[@CalebSnell]

Thanks for the feedback, but I filmed this nearly 3 years ago, so not much I can’t do about it now. Have a good weekend

[@DaddychiLL6]

Yeah this was my first time going on the site shit look like the stuff was used and priced damn near the same as retail like wtf I might as well go in the store pay a lil extra and get it in hand and brand new 😂 and as a customer from farfetch that didn’t revive there item after paying 650 for some amiri shoes and still got no refund fuck it I’ll pay in stores fuck these goofy sites

[@CalebSnell]

Yeah, sometimes it's you find better deals or similar prices in the retail stores. I hope you have a great weekend!

[@fayeb.5855]

I won’t purchase from RealReal.

[@CalebSnell]

I’m very cautious with them too.

[@glowupjess]

I was about to buy an MCM Liz for $400 but I rather pay the $700+for the real deal (pun intended)

[@CalebSnell]

Hahaha, I love the pun- good one!

[@joeplana7450]

Don’t buy, they sold me a fake bag, never returned any of my calls or email.. they totally knew it was a fake, I lost $8k

[@suzannevanhaaster357]

helpfull thanks

[@CalebSnell]

Thank you, glad you enjoyed!

[@chantaldesravines7801]

Hello 👋🏽

[@CalebSnell]

Hi Chantal!

[@danielintheantipodes6741]

I am cautious about buying from overseas sellers. It is very complex returning an item overseas, especially if international duty is involved. I do buy from Japan but not anywhere else. I would like to buy something from Fashionphile, but mainly to get the packaging, rather than an item itself! The Real Real is not the only reseller which does not bother to authenticate, another reason why I stick to the trustworthy Japanese sellers. I am sorry things did not turn out for you with this item. Thank you for the video! I hope your week is better.

[@CalebSnell]

I love the Japanese reseller market. I've *knock on wood* never had a bad experience. Aside from the squished LV Kendall, but it turned out ok. Live and learn I guess, but I learned not to shop at TRR. I hope you have a great week as well!

[@geanmoccia2634]

I think real real is overpriced and I don’t trust 100 %!!!! I prefer save money and buy new ones and straight in the store brand

[@CalebSnell]

And when you buy direct from the store, you're 100% sure that you're buying the authentic real-deal!

[@geanmoccia2634]

@@CalebSnell I really love your videos, make feel so relaxed 🏳️‍🌈🧖🏻

[@joeplana7450]

Caleb, those people sold me a fake Birkin, they completely ghosted me and got stuck with an $8k fake. They are not reliable..

[@CalebSnell]

Noooo... I'm really sorry to hear that! Can you dispute with your card?

[@mariej3221]

Save your money and go to the actual designer store!

[@CalebSnell]

💯

[@jonathanangel5329]

I am kinda confused, is everything fake?

[@CalebSnell]

Not everything- but their authentication process isn't nearly as good as other sites.

[@939449]

It's not a negative show. It's really Real!

[@CalebSnell]

😄😄