The Weld Repair I DIDN'T Do..... Yet..... Maybe.....

Got a really nice weld repair the other day, but something stopped me from completing it. Here's how I tackled it and dealt with the problem.
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[@TheFabricatorSeries]

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[@jeremybrown7475]

What did the part come from

[@andyh8239]

Where are you located? Your shop?

[@clinthansen469]

Let's all badger This Old Tony into making the clutch release. I bet he could drop a piece of metal on the floor and have it magically appear.

[@chriso1373]

I 2nd this 🤣

[@youdumbcat]

@thisoldtony, your move, sir.

[@gadnuk7159]

He 100% could do this

[@alanjs1]

No, TOT used his lathe for time travel. He doesn't just drop it on the floor.

[@brynyard]

Didn't you guys see the video ToT made a few years back on fixing this part? Ah, or you're for the past, of course :)

[@CarlosMontalvoGhigliotty]

My parents had their business for 48 years, my father had the restaurant and my mother a hair salon, they always told me that advertising can be a double edge sword, you pay and the return don’t match the investment or make a good job, help the customers and his word forward is just straight profit. I do understand that times are not the same, but the way to treat a customer to get their business has not change much! I do like your approach, thanks for the video.

[@shaneintegra]

An honest business that doesn't try to cheat me and actually treats me like a friend is a company I ALWAYS stick with. I have a few places I will only go to because of the way they treat people.

[@liammercado8139]

exactly

[@RexusKing]

Me too, I would probably even ask how much should I pay for the information and his time!

[@nicwelch]

@@RexusKing I’ve done this myself. I know the guy has some time in it and I want to do the right thing and pay him something. Usually they won’t let me though and then they got me as a customer for life!!

[@RexusKing]

@@nicwelch Yes totally, you got my back? I got your back!

[@polsdofer960]

Same. I tend to do most of my stuff my self but some times I don't have the time, help to deal with something heavy, room to do it, or maybe to cold outside. The shop does not charge to much and is quick on things. All this because they sell me small bits of metal here and there at cost and no extra cost for time cutting it.

[@garybaris139]

Not often you still find guys with good work ethics and honesty these days. Good on you.

[@bfflorida2311]

Running an honest shop is really rare to see these days . Much respect for that. I wish more businesses would operate like this... Thank you for sharing 👏👏👏

[@alanjs1]

I have my own retail business in a small town in the UK. And you are 100% correct in doing this. Nearly every day, I spend time giving advice to people FOC. I hope it ends in a sale, but if it doesn't, hopefully I have gained some respect for the time I've invested. And respect is everything.

[@aaronhoughtaling68]

That's exactly how my boat mechanic got me. I'll never take anything elsewhere and I've recommend him to lots of people.

[@leokelly359]

yep good word of mouth is some of the best advertisement

[@medianjoe55]

Public accountant and hobbyist here. i LOVE the breakdown and case study here. Prospect time is a big part of organic growth and as long as its tracked, benchmarked, and budgeted then its a perfectly rational and valuable component of any service operation. You're investing in your businesses goodwill and in most cases that's the largest component of your enterprise value.

[@chestergt7765]

It’s a Tough choice but this is my favorite fabricator channel on KZbin.

[@amcustomfab]

Agreed Justin is a top-notch teacher 👍

[@lordperezident]

Same my droog

[@brianluck84]

If only he put out constant Content again.

[@ohmann88]

Sames

[@garcia1832]

Him and Rather b welding

[@jeffv9008]

I have done a lot of repair work over the years on all kinds of equipment, Things with two wheels, four wheels more. Not once have I ever charged anybody to evaluate a repair that did not end up happening. How do you charge somebody for something you didn't do? There are plenty of people out there that will disagree, I have met some and they all have a similar trait....a-holes. I never advertised, new customers were word of mouth referrals, old customers came back over and over. Its refreshing to see someone that applies good old school business logic and treats people the way they want to be treated. Good job.

[@DITH85]

Honestly all the businesses I frequently return to and my friends do also, are ones like yours. Honest, straight up, high quality work most importantly; genuine people. It counts for a lot

[@JayJay-de8vq]

You will make that 2 hours of labor back 1000 fold just from word of mouth of how honest and straight forward you conduct business! Also some of those guys like TOT (this old tony) and Abom (adam) mite be interested in doing an episode making that clutch release lever. I bet just from making this video someone will comment and have or know where to get the parts needed for that repair than you can do the weld repair after all. Thanks for sharing!

[@tuckerc3802]

Word of mouth thats all it takes and thats how we have been in business the past 10 years your awesome its hard to find honest people

[@tomdegoede7565]

The way to go mate, I run my business for 25 years now, never had to advertise, good labour and honesty will deliver you mouth to mouth advertisement. And that's the best you can have...

[@davidduff9871]

You’re just inclined to be a nice guy. Not fashionable or common place but it does create good Karma. I like it.

[@greatwhitesfishingadventur2273]

Word of Mouth, IS the BEST advertising you can get !!! I'd say you would already have a dozen or more potential "New" Clients .... All business's should run like this !!! Bravo Zulu to you !!!!!

[@ThantiK]

See if one of the other machinist youtubers will do a cross-promotional with you - This Old Tony, or Abom79, etc.

[@mickgrimes9078]

this is exactly how i run my business too. having people say good things about you and recommend you around is priceless.

[@montanavagabond6961]

You’ll receive more work for the couple hours of effort you put in than you could ever get in advertising. Shops that will actually take the time to try to help the customer and not just look at them as a wallet are hard to find. Good on you for being a stand up guy.

[@robertcapewell7545]

I never thought I would ever hear what I have just heard you say!!!!! I had my own Electrical contracting business in the 90's and I treated my customers exactly the same as you do ....Recommendation is an amazing asset that any business needs to succeed and thats exactly what your kind of business prowess creates. My best example was when I was called out to a lady who had problems with her Heating I spent about 1.5 hours in total checked all the switches fuses trips and connections and found NOTHING... operator error is all I could come up with the lady was a senior citizen. It was a cold day..Boxing day the day after Christmas day and I had a very happy customer she was warm!!! She asked what she owed me??? I had found nothing wrong and I told her there was NO charge and I wished her a Merry Christmas. The work that I had from that lady her Family and Friend was crazy and of coarse the knock on (All Recommendation) so that 1.5 hours i gave up on that day was the the best bit of PR I could ever do for my Business.

[@themightygareth]

I like you and I like your attitude. What you have shown here is the proper way to run your biznis. Being straight up honest and genuine is worth a mint. You will grow old happy.

[@Matt-ll1pd]

I wish I could find more tradespeople with your honesty. I always run into companies wanted to take what they can from you and not caring about a long term relationship. I would pay more for trust and honesty. Good for you!

[@vintagespeed]

in this amazon-chinesium-infested overnight-delivery world, building a quality product (and being appreciated for it) is nearly impossible.

[@MrSagerific95]

Whatsup dude it's sage! Funny finding you on this video, I thought I recognized the nova.

[@311jbknight]

Totally on board with how you treat people and word of mouth advertising. You get a much better customer base. Takes longer but worth it.

[@stephen271]

Love you ethics mate your kind of people are becoming harder and harder to find and love your videos 👍

[@insaynbcr]

You are not wrong with this work ethic. This is what keeps small shops in business for life, and with minimal paid advertising to boot. On the flip side, you'll probably make more from KZbin in this video just talking about the job than actually completing the job. Not a bad gig at all. Keep up the good work, vids and ethics.

[@RamsesTorresLifevantageIndDist]

Positive word of mouth is way better than advertising. Thats why we always look for customer reviews. Well done

[@richardsink9198]

I am a mechanic and it is nice to see other honost people out there. nice job brother

[@leebarnhart831]

Being a ‘what comes around goes around’ kind of believer I think your head is in the right place. In this playing field word of mouth is way more powerful than most people think. And.....you got that good feeling of helping out a dude that trusted you to resolve his problem. That’s worth something in life, in fact, it makes you rich.

[@felixcat9318]

Your integrity and your honesty with your customer is PRICELESS! Having a reputation for integrity and honesty will always spread! Where crankcases are vulnerable to damage from drive chains jumping or breaking, it may be possible for owners to buy a 0.5mm sheet of titanium (ebay has gazillions of them) and mount it where it will protect the crankcase. It's an economical way to protect against such damage.

[@tinymotogarage]

And that, my tiny friends, is how you build a lasting business. Done the same thing many times (different industry) and it always come back to you. Nice.

[@TrojanHorse1959]

Awesome! My respect for you has skyrocketed! You are taking care of business the correct way IMO!

[@DCweldingAndArt]

That was some wise and honest advice Justin! Well done, keep spreading integrity and knowledge to a world in desperate need ot it!

[@jollie7191]

So funny. 1st, same exact situation on a CR 125 but my good friend got stuck doing it for me as a favor. 2nd, I owned a small business and grew it to 5 locations with the same customer service mindset you just articulated. . Word of mouth advertising is the best way to get a good reputation and gain repeat business. Way to go. Love your videos. All the best.

[@Mikefestiva]

Good video 👍 lots of info plus it’s always nice to hear people not taking advantage of others. Honesty is key. Haha I get those keyboard trolls sometimes on my channel too 😂 Thanks for posting 👍

[@jellyfinger]

Sounds like the right way to run a business, you can't put a price on being able to sleep at night with a clear conscience.

[@JamieBainbridge]

Pass on costs to customer with no markup, honest so the customer doesn't waste money on a repair that can't be done well, no charge for research. You must have the most loyally fierce customers ever. I'm very glad you have a viable business working so ethically.

[@LightoYagasamiSan]

You sir are amazing! Thank you for doing the right thing.

[@BigKeith510]

Being honest and helpful is a lost art!

[@paulkurilecz4209]

Nice explanation of the situation and how to approach. Reminds me of how I approached repairing a broken lower guard handle on a circular saw for a friend.

[@bowesmobile4649]

Good business practice. Very smart move.

[@ricks5984]

Following the OLD Golden Rule is never a bad thing to do. That's how I ran my business while I was still in the work force and it always paid off down the road. GOOD ON YA!!!

[@jeffsimonar7161]

I totally 100% agree with your philosophy, I do the same thing a lot of times ,you put a lot more time in it than you actually bill for. But I also do not want to screw the customer and I want to get future business.👍🏼

[@tinucus9218]

An endangered breed of businessman, don't ever change

[@johnelliott4521]

Honest and smart business. Had a transmission shop treat me in an honest fashion, as a result I have used them 3 times a refered 290 people to them.

[@matthieuquick4485]

Come on man. Give me some more. I need my TFS “FIX”. I absolutely love this channel and your mentality of how to treat not just the customer but people in general. Keep up the good work.

[@chuckfischer7202]

I thought I was the only person that doesn't mark-up parts. Glad to see there are others. I rather be able to tell a customer that the labor charge they see is exactly what I'm making on the job. There is no other hidden profit. If there is a warranty on some part, I can give the guy the receipt. Tell him to keep it, it's your warranty. Enjoyed the vid.

[@karlmyers6518]

Love the ethics. Spot on. Treat others how you would like to be treated.

[@cr500_conversions]

Soo many of these came through my shop! The newer kx250 and kx125 have identical clutch arms. 4349 became also my best friend!

[@chrisbjohannsen]

So nice to hear a repair person being honest about their cost and not screwing a customer over, which is unfortunately, all to common.

[@jasonnoble1435]

Definitely need more business owners like you. This price gouging mentality is absolutely out of hand. More owners need to remember if you provide a quality service at a reasonable price you will have more business than you can handle as that word will spread like wildfire.

[@youdumbcat]

I don't know if I would ever need your services, but I'd like to shake your hand, sir. Much respect.

[@albertgunter640]

Smart call...exactly the way I run my plumbing business...I'm not going to retire off any ONE job, you build a business one customer at a time...over 90% of my business is referral...no advertising. Keep up the good work.

[@zeebull]

So glad to be seeing content again!

[@alessandropru]

Honesty is the best policy. Much respect.

[@ricklang5434]

I like your mindset

[@davidbartlett1969]

And this!!!!! Is why I subscribed to your channel. Great work and customer service. You unfortunately are a rare commodity in the industry. Thanks again, keep it up.

[@choo22choo]

We need more people in the world like you sir

[@eloimumford5247]

Honesty is a rare commodity those days. You have a better voice than most professional speaker ...a new career ah ah ?

[@kevintakalo427]

You are doing great! I work in the same ways! I try my best to make the repairs for my customers. Send them off with all the info I possibly can! Making them happy is worth gold! That return business is priceless!

[@flatlinedetonation]

Wish more people were like this. Great work!

[@Mark-vx5dt]

I hope you end up getting the opportunity to do that repair, mainly because I need to do nearly the same repair on an old Yamaha case with the same clutch casting design! I've learned a lot on your channel and appreciate all the knowledge you share here. Cheers!

[@wayneleary4204]

Spot on ..youll sleep straight and tight..great mind set...served me well...good stuff

[@steveloop8889]

Well said and i agree with your approach. Low cost, low risk approach to building loyalty and brand equity.

[@ihdieselman]

Thanks for illustrating how much you charge and breaking it down really appreciate that I do some weld repairs on the side and about half the time I never charge anything because I don't know how much to charge. This leads to me not wanting to do things most of the time.

[@chriso1373]

I think the phrase youre looking for is "free estimate". VERY hard to find places that do that these days. Sign of an honest business person. Well done dude. Id recommend you if i knew anyone in the Vegas area.

[@nicwelch]

I completely agree with how you handled this situation. Sometimes it’s better not to charge the customer. You might not sleep any better at night but you definitely won’t be sleeping any worse!

[@mcilwain67]

I think that is very upstanding and honest. Building a relationship for future business.

[@mikeshiels6322]

Good on you my friend, its a pity that more professionals out there don't think like you, your logic is very sound and will pay off in the long run with very loyal customers that won't go anywhere else. 👍

[@s.s.productions]

I appreciate your kind and fair attitude, man! I also like your content a lot. I wish you all the best.

[@TopoPilot]

Your work ethic is the difference between long term and short term. Sounds like you're in it for the long haul. 👍

[@yourselfdotcomlol]

I run my own shop as well and you were correct on all points. 👍

[@Carlosalmanza760]

GOOD OLE fashion honest dudes that want to help the common man! Keep up the good work !

[@bobjohnson8970]

One cannot buy, for any amount of money, the advertising that the honest treatment of the customer purchases for a business. Good on you.

[@chris_b_liven]

Great video and insight regarding this job. I love the approach. Future customers!!

[@2000mustang6]

Now that's the kind of business that I do, you will always be blessed in the end with bigger opportunities.

[@motor2of7]

You are an honest man.

[@kronos350]

Awesome video, I do the same with my customer and they are all happy

[@moogie621]

Very good video on business and treating customers the way we would all like to be treated

[@deriusnorris4463]

Solid dude. Nothing like word of mouth promotion and it's who you are... Awesome keep it up.

[@bmike3808]

This channel should be called the honest guys garage 👌👍

[@monkfry]

I used to do case repairs all the time. Old Harley 45 snapped generator mounts are super common. There was a mechanic I knew that would Always try to fix dirt bike cases with jb weld before bringing them to me. I finally told him if he did it again I’d charge double. Just got tired of die grinding and floating junk out.

[@trilexfix]

Do you have a video on pricing I'm not a welder but i am microsolderist who does soldering on computer boards I love your method on pricing and honesty as I want to provide honest pricing for my customers and no channel i am subscribed to covers this except you.

[@desertriderukverun1002]

Real business sense and customer service that is so lacking these days. When I have a business that treats me right like that they have earned a lifetime customer and I spread the word to everyone I know. Good will is always returned in the future.

[@michaelc6638]

I think you keep a customer happy and they are treated fair your reputation proceeds you. Bulid good name, Weld on!

[@pauloconnor7951]

Agreed ! A little help goes a long way .

[@tobinreid6357]

That's how it's done. You learn something, you help someone and you build a customer relationship.

[@solarguy6043]

Good customer service is practically a superpower these days.

[@BigNasty2806]

Very well done and said

[@spkrman15]

awesome. Love your thinking. Keep it up.

[@VistaViews]

100% agree with your logic, that's exactly how I do things myself. There are a few cases where I WILL bill the customer for everything. One is when the customer is an a$$hole to me all the time for no reason and two is major corporations etc that won't be hurt. People call me nuts but I bill things differently all the time. I have a customer I know is out of work due to the pandemic, nice lady, but her hood flew open on her truck... Destroyed her hood etc. I charged her $50 for a hood off my donor truck and after diagnosing her electrical problem with her lights for free, we swapped out her headlights, turn signals, tail lights and repaired broken bulb connectors all for another $50. Helping her out has now earned me the business and loyalty of her very large family. Did I take a hit for it? Not really. I got the donor truck for the 4wd parts only and what I paid (or rather didn't) pay for those parts alone, the rest of the truck is just money waiting to be parted out. I don't value individual things nearly as much as I do how the customer feels about me as their one-stop shop being honest and loyal to them.

[@philarends7555]

Reputation is difficult to buy.

[@stephanhipwell]

Brilliant ethics. Good work

[@jrcicirello]

Unfortunately, most people only think about the immediate instead of the long term. There is an old adage, “if you treat people with dignity and respect it will come back to you 10 fold, but if you upset one person by treating them badly, they will tell 100 others.” My philosophy is always give more service and product that (within reason) than contracted to complete or deliver. It has always made my business very profitable.

[@magnusdanielsson2749]

Very cool. And like you said I think it will probably pay off in the future. I used to work in a hardwood store and used the same approach. It just feels better and more honest. And you will newer have to deal with disgruntled customers. I found the easiest thing to do was to think ”how would I as a customer had liked to be met?” That usually gives one the answer to how to treat customers.

[@OmegaMetalic]

Not in to bikes but just suscribe because of his message at the end wish the world had this mentality for everything.

[@tomskid27]

Good business outlook! Way to be a fair dude.🤘🏽

[@madcapmagician6018]

this is why you will be a very successful businessman 😁👍 we don't see this sorry of honesty and integrity much anymore.

[@richardj163]

Thank you. The business breakdown and job how to is valuable.

[@tomp538]

Yep! A little good will goes a long way toward future business. Back in the day we would adjust and lube chains on bikes in the driveway and not charge for it. More often than not the customer would return later with a six pack of soda and/or beer and/or lunch. Then come back for real service work... When the other shops were dead, we were booked 2 weeks in advance.