24th Carmichael Lecture - "Ryanair - Always Getting Better" by Michael O'Leary, CEO of Ryanair

In this video, the 24th annual Carmichael Lecture, O’Leary speaks about how Ryanair has consolidated its position as Europe’s largest airline and has delivered record growth, by improving its customer experience.
It was recorded at RCSI in Dublin on Friday 13th November as part of the Annual RCSI Millin Meeting.