TheyDo x Essense | Webinar | Build your Journey Lifecycle Framework (in 5 steps)

This is a live recording of a webinar hosted by Harald Lamberts (Essense Service Design) and Jochem van der Veer (CEO TheyDo - Journey Management).
This webinar is specifically suited for UX researchers, UX designers, Service Designers, CX and Product Managers.
In this 60-minute webinar, we help you set up a framework (customer lifecycle) to effectively manage your journeys, unite teams and departments, reveal opportunities, and create ownership.
In this webinar you will learn how to:
1. Turn messy virtual whiteboards into structured, actionable customer journeys.
2. Build a journey framework that shows which journey belongs to which lifecycle phase.
3. Unite teams and departments in a journey framework by showing which journeys overlap with each other and why.
4. Instil a strong sense of ownership around improving the customer experience.
5. Quickly show stakeholders where the biggest opportunities for your organization exist within the customer lifecycle.