ThinkRider x7 Cause of speed and power problems

[@ivanpessanha6735]

Hi. I bought thinkrider x5 a week ago. Even after calibration, it's too heavy to ride even at zero percent incline. I would like to know how to solve this problem. I correctly performed the entire calibration procedure in thinkrider tools application.

[@johncarlojoyo9714]

Hi. Have you solved this? Have the same problem too

[@ivanpessanha6735]

@@johncarlojoyo9714 No. I returned and bought the X7

[@saggydog]

Where can I get the replacement parts my speed and power not stable keep jumping 8-10 km/h different

[@thinkriderofficial3465]

Contact Email:[e-mail]

[@DerRofflers]

How to stop the flywheel from spinning when removing the nut? It's also not shown in the video, probably for the same reason.

[@thinkriderofficial3465]

With electric, powerful torque you can remove the nut even if it spins

[@MrKockabilly]

I bought X7 Pro. But I noticed that the flywheel gets very very tough after about 11 or 12 rotation. Then it gets light, then gets tough again after 11 to 12 rotation. It keeps repeating.

[@thinkriderofficial3465]

Hello, regarding this question, this is the email address of our engineer, you can contact him. email：[e-mail]

[@tor346racing2]

Where can I buy spare parts? I live in Thailand.

[@thinkriderofficial3465]

It's not available in Thailand at the moment

[@kala1tacom]

เสียที่อะไรครับ ถ้าเซนเซอร์เพี้ยนav ไม่ขึ้นเปลี่ยนแผ่นสติ๊กเกอร์ออกถ่ายเอกสารขาวดำและตัดแปะแทนที่อาการหายเลยถ้าตัวเซนเซอร์ไม่เสีย

[@ecbyzrgy]

Hi, my thinkrider X7 stop working suddenly, my speed sensor was going to about 5km/hr and suddenly it went back to 0km/hr. thereafter it cannot detect any speed already. Tried to restart the whole thing and the same situation happen. Can you help to advise what I can do to make it working again, thank you

[@thinkriderofficial3465]

Hello, please contact our engineer,email: [e-mail]

[@다이손-w6g]

운동을 하다 보면 페달 저항이 없어집니다. 해결방법이 무엇이며, 부품을 구입하고싶습니다 어떻게 해야하나요? X7 pro입니다

[@thinkriderofficial3465]

You can contact our engineer, thank you.email：[e-mail]

[@Philatlondon1]

My power is way down on my E5 even after a FW update and calibration. What's the issue?

[@thinkriderofficial3465]

Can you be more specific? I don't quite understand

[@Philatlondon1]

@@thinkriderofficial3465 The power my unit is reporting is about 40% lower than on my other dual sided power source.

[@thinkriderofficial3465]

@@Philatlondon1 Could you please send a video to our engineer's email, with your question attached。email：[e-mail]

[@СергейКосоня-ъ2ш]

there was some kind of creaking in the thinkrider x7 when I pedaled. What could it be?

[@thinkriderofficial3465]

Hello, please contact our engineer for this question，His email address is：[e-mail]

[@mikelim2576]

Same. Do you have a solution

[@drorniv7078]

can we buy the replaced parts from you since my trainer stopped working

[@thinkriderofficial3465]

What's wrong with your bike trainer

[@pichonarro]

Hola mi x7 tiene problemas con el potenciómetro da valores que cambian cada segundo,he hablado con el técnico y no me da solución y ustedes de momento tampoco,si tengo que remplazar alguna pieza lo haré aún que está en garantía por favor necesito una solución es desesperante

[@thinkriderofficial3465]

Hello, I'm sorry for the trouble caused to you. Please contact our engineer for this problem.email：[e-mail]

[@pichonarro]

@@thinkriderofficial3465 ya he conectado 10 veces con el y solo me ha contestado una vez,no hay manera que me de solución ni la marca ni el ingeniero y x7 está en garantía,incluso me he ofrecido a comprar las piezas que hagan falta pero no así me contestan

[@pichonarro]

Llevo años siendo cliente vuestro he tenido tres rodillos vuestros y el material que compro siempre es el vuestro porque calidad precio es imbatible y la calidad es muy buena pero lo que me está pasando estoy empezando a perder confianza,recomendé a mis amigos que compraran el rodillo y cuatro de ellos compraron,espero que me resuelvan el problema

[@thinkriderofficial3465]

I have contacted the engineer for you

[@kenvysmiguel8817]

My problem with my x7 pro is the resistance it only gives 100watts.

[@thinkriderofficial3465]

Can you shoot a video and send it to our engineer's mailbox. email：[e-mail]

[@pa13kai]

nice to meet you. Please tell me how to pull out the flywheel shaft. I want to replace the bearing there.

[@eakapolinsawang8177]

Now I can’t calibration speed. Speed sensor cannot to 36km/h

[@thinkriderofficial3465]

Hello, could you shoot a video and send it to our engineer's email.email：[e-mail]