A Company Called MemoryC is Trying to SCREW Me [Resolved - Update Video in Description]

[@ThioJoe]

The situation has been fully resolved 🧐 Here is an update video including their response and explanation: kzbin.info/www/bejne/bqnak6KfpZ1_bsU

[@TheShornak]

Yeah well, believe it when you see it. Until than it's not resolved.

[@JavanLapp81]

Still wonder if us normies would've gotten this response, since it wasn't until after you revealed your platform that this solution was offered.

[@Blinkerd00d]

Good luck, bro

[@PalBatey]

It's sad that someone has to have millions of followers for them to make you whole. A regular Joe-Schmo would be stuck with whatever they send.

[@BSGSV]

I'm still stuck on the idea that a mobo can cost $1245!!!!!

[@buggerlugz6753]

ABSOLUTELY...........WTF IS IT WITH DDR5 MOBOS????

[@esecallum]

@@buggerlugz6753 mine cost 60 giga z77-d3h

[@Snorlaxiian]

@@buggerlugz6753 More features > more cost...? To be general, most consumer items are overpriced and we just accept that. We're weird.

[@Martial-Mat]

@@buggerlugz6753 Paid the same for a DDR4 mobo. When you need the additional features, that's what you pay.

[@estusflask982]

@@buggerlugz6753 It's Asus's best Intel motherboard. Not just DDR5 making it expensive.

[@The_Orgin]

Things like this scare me. If they dragged this through the year can they just say that the warranty expired ??

[@ThioJoe]

I don’t think they’d be legally able to do that if you at least get it to them initially within the warranty period

[@ethimself5064]

@@ThioJoe Off topic - Many people using Chrome keep getting signed out frequently including me - easy to sign in again. Have you heard much about this issue?

[@The_Orgin]

@@ThioJoe Oh. Hope you get your motherboard back.

[@michealrossiter148]

they've said they're "ignoring" warranties" worldwide regardless if you get a DOA motherboard and return it on day one. They have openly said if people are unhappy "they can just sue for their money back". this isn't so much bridges burned, as the bridge has been burned (made existing customers angry), the buildings NEAR the bridge have been evacuated (ASUS on blocklists of hundreds of companies now) and a 3 megaton nuke is headed straight for the river. (lawsuits in dozens of countries). I will be surprised if ASUS even exists within 2years. Or hasn't renamed itself to try to escape the bad publicity.

[@tedhead70]

Absolutely not. While something is in repair I believe that in some circumstances t warranty time should be extended.

[@bluegizmo1983]

Sending out a new motherboard that is worth half the original price is BS. If the same or real equivalent board is not available, they should've refunded the original purchase price!

[@Mempler]

I wouldn't say full price refund but rather an 80% refund, depending on how old the thing is. If it's like a year old, yea. Just give the whole price. but if its like 5 years old, it wouldn't be too unreasonable

[@bluegizmo1983]

@@Mempler Yeah, agreed. I just figured it must still be pretty new because he showed it was still supposed to be under warranty for almost another full year when he looked up the serial number, and Asus only warranties motherboards for 3 years, so it should only be about 2 years old.

[@Mempler]

@@bluegizmo1983 holy, only 3 years warranty for a 1k board? That shucks

[@I.____.....__...__]

I once bought an extended warranty for a graphics-card and had to invoke it a year later; they no longer carried that model and gave me the next closest thing they had, which was a bit of an upgrade. Ah, those halcyon days when that was actually possible. As for a full refund, the board has probably depreciated since he bought it.

[@Pegaroo_]

@@Mempler If your Ferrari died would you accept a refund that was only enough to buy a Porsche? Not a perfect analogy but you'll get the point

[@_SJ]

Your level of patience in this situation is so amazing.

[@Violet-ui]

It is disappointing. He should have put more pressure on them. If he's so patient, they might think what they're doing is okay

[@piotr7805]

It's inversely proportional to level of customer protection in the USA. The whole situation is completely unthinkable from European perspective.

[@BOplaid]

l would've snapped at them as soon as I saw they sent a mobo half the price

[@mjc0961]

I don't think ASUS is completely blameless. Who cares what region the serial number is for? It's a motherboard, repair it. ASUS US saying they can't do anything because it's a German serial number is a complete load of crap. They can absolutely still repair it. Soldering irons don't care what the serial number is. They're just using a technicality to get out of fixing it.

[@ThioJoe]

While annoying it’s a pretty standard practice from my understanding. At one point they mentioned I could probably ship it to germany but that would have cost a lot in itself

[@linuxstreamer8910]

so it is standard still a bad practice

[@estusflask982]

@@linuxstreamer8910 It is a standard for a reason, it's so a product isn't extremely cheap in a rich country and isn't extremely expensive in a poor country.

[@StephenMcGregor1986]

Yup, everything related to the motherboard is ultimately ASUS fault. Release a mobo doesn't matter what issues it has with what parts, if the manufacturer decided to implement something that causes issues then blame also lies with them. Band wagon logical fallacies aren't excuses lol.

[@Mr.Unacceptable]

It's has to do with product dumping and trade agreements. Sadly it has to be like this because of the scummy manufactures trying to undercut their competition in markets they do not pay the costs to compete in.

[@johnmiller9931]

I had a similar experience with MemoryC. I was surprised to find out that products were sent over from Europe. Shipping wear was evident on arrival, but I ultimately accepted the product after I decided I would replace it in full from another retailer if it came to that. I will not order from them again.

[@arkvsi8142]

Dont buy asus, dont buy lenovo..... easy fix

[@johnmiller9931]

Actually, my purchase was neither. This was for a completely different computer component! Hope this helps.

[@Nethuja_GunawardaneSL]

I hate these kinds of "legitimate" companies that don't even give a damn about their customers and they probably don't even know anything about the tech they are selling but they do it anyway. Companies like this really are a pain to deal with.

[@Twisted_Code]

My read of the situation is that the "vendor" referred to by MemoryC support is probably whatever smuggler got them access to the grey market boards. The two of them (Vendor and MemoryC) are probably splitting a profit on the price difference between economies (and trying to get a markup on top of that), so I'm not keen to call either of them legitimate (even in quotation marks) or act surprised when they conveniently stop responding.

[@Nethuja_GunawardaneSL]

@@Twisted_Code Good point

[@Eternal_Tech]

I had a problem with a third-party vendor (not MemoryC) on Walmart's site. In my case, I was sent a defective external optical drive and even though I contacted the vendor numerous times, I could not get a RMA or refund. Therefore, I contacted Walmart's customer service and they tried dealing with the vendor, but Walmart also experienced problems with them. Ultimately, Walmart issued me a full refund. If MemoryC does not solve the problem, I suggest getting Walmart involved. MemoryC probably does not want to lose their affiliation with Walmart, so they may have greater impetus to resolve the matter.

[@WhatDavidDoes]

I was going to suggest the same thing. Sometimes, Walmart actually does help out.

[@jblyon2]

@@WhatDavidDoes Walmart is honestly one of the few places where I'll order from 'marketplace' sellers. They will get them in line if they need to. I rarely ever have issues and it's usually cheaper than Amazon too.

[@BOplaid]

Too bad Walmart doesn't exist in my country

[@daraocadhain2835]

I’ve used MemoryC for years. Never a problem. I’ve even collected from their location. Staff are helpful. Also you have stronger rights from them than Walmart.

[@OtherWorldExplorers]

Suddenly big box stores are looking appealing

[@janewu9432]

Welp the big box store can still screw you. Maybe now is better, 10 years ago i cannot get my pc fixed. Go there 3 times then hand back and nope we cannot fixed the pc, bye.

[@BarafuAlbino]

Suddenly ebay nonames look appealing: they have the same level of credibility as modern box stores, which is none.

[@robertlawrence9000]

@@BarafuAlbino lol I don't know about that.

[@m8x425]

for as much crap as people talked about Fry's Electronics customer service, they were at least good to me when I returned motherboards to them. All they did was check the socket pins and checked to see if I included all of the accessories that came with the motherboard.

[@taropsyche]

@m8x425 I'm still mourning the loss of Fry's. I really hope MicroCenter starts building some more locations so I at least have a tech store as an option 😅

[@JeremyWhale]

Last time I was this early to a ThioJoe video I was downloading more ram and wrapping my router in tinfoil

[@xila8861]

Yeah the man has changed.

[@mygodisyahweh8634]

But does it work in India ??

[@chucklesdeclown8819]

Ya, he's certainly changed a lot in the past years

[@Knards]

Is that a replacement for a tin foil hat? Does it work?

[@rockpie.iso.tar.bz2]

@@DRSDavidSoft spiTT hceT suniL

[@ConfidentialMeerkat]

0:13 I would like to extend my thanks for having proper subtitles on your videos as someone with dyslexia & APD, Auditory Processing Disorder (yes people there are many forms of which) i have difficulty following spoken word without experiencing 'in one ear out the other' syndrome and being able to follow with accompanying text really helps me.

[@ThioJoe]

Yea I've done real subtitles for all my videos for the past few years. Also because people have said I simply talk too fast anyway haha. According to my analytics around 30% of people watch my videos with the English subtitles enabled, so it is more than worth it to do them, and these days it's not very hard. I use OpenAI's whisper transcription AI which gets it about 95% right, then I manually go through and fix stuff like punctuation and the handful of wrong words.

[@ConfidentialMeerkat]

@ThioJoe Sorry for the late reply, it is much appreciated!

[@themusesquad8554]

That all "can't support for another country" should be illegal. A product is a product no matter where u get it. Assuming you buy original.

[@NigelMelanisticSmith]

I'd say that there are legitimate use cases for region locking support. As an example, if I bought a radio from Sony Europe, I wouldn't expect Sony USA to be able to fix it, since both countries have completely different radio standards. Or if I bought a Japanese Import car, I wouldn't expect Honda USA to support all the Japan-specific car models, because Japanese-market cars have different needs, regulations, and components than American-market cars. Motherboards are a different story however.

[@AnirudhTammireddy]

@@NigelMelanisticSmith What about for the cases where they are NOT different models, like here?

[@NigelMelanisticSmith]

@@AnirudhTammireddy that's why I said motherboards are a different story.

[@xXXEnderCraftXXx]

​@@koreybThat's unbelievable! I am sure it's that carrier's fault.

[@aromaticsnail]

Within the European Union new products bought from a retailer operating in the region have a mandatory and legal 3 year warranty. How would that work in other countries? Not sure how any US business would react if they had to obey foreign laws from places they don't do business with. And this case seems more like a scam since it's was a grey market product and the seller went above and beyond to make it look like a domestic US product.

[@Dtr146]

The moral of the story for anybody who's TLDW. Don't buy motherboards from third party vendor websites aka wallmart.

[@estusflask982]

Buying from Ebay is actually better than buying from a third party seller on Amazon or Walmart - unlike what the host said.

[@AntonioRivera28]

that goes for amazon too

[@cheeseparis1]

and if I needed to because of shortages, I would avoid to update the Bios, a heart transplant looks safer.

[@JamesR624]

Better lesson: Just don't buy anythng you need to function properly from Walmart, period.

[@estusflask982]

@@JamesR624 You're not actually buying it from Walmart it's from a third party seller that Walmart is allowing to sell goods on Walmart's website.

[@diamonddemon7612]

Btw, the american flag is only displayed if your visiting the website in the US. I visited the website in the UK and it showed a UK flag in its logo

[@ThioJoe]

Yea I know, I guess my point was it’s not some purely foreign seller

[@icecreamjunkie6790]

Interesting, good to know.

[@RazoBeckett.]

my whole setup cost $1000, dudes mobo is that much ...

[@Karishin32]

He needed the features! What features did he honestly need lol.

[@ottergauze]

@@Karishin32 Did you watch the video? The 10GB RJ45, Optimem support, 24 phase VRM and the QLED screen for diagnostics. They're a hefty premium but the fact he was willing to pay for that doesn't suddenly make all these problems invalid. The point stands; he got scammed out of atleast $500 of equipment.

[@Ahmedjuve78]

Mine costs 400$ 😂

[@yashprogamer647]

My setup is £700 lol.

[@I.____.....__...__]

The OP comparing his situation to Joe's is like saying you're not ripped like an actor in the MCU who gets paid millions and a personal-trainer and private-chef to get jacked. Different circumstances are not comparable. 🤷

[@XtomJamesExtra]

I'd just demand a refund via Walmart's website at this point.

[@John_Fugazzi]

At least you were able to communicate with them directly and get answers (for a while). It's become very common with online businesses to encounter a wall of dropdowns and a chatbot which can only deal with certain issues and if yours is a bit different, forget it. Ghosting you was so unprofessional. Curiously, the KZbin ad that ran at the beginning was for a Memory C product.

[@DeceLatina]

I bought a 5TB 2.5in Hard Drive from memoryC. It arrived in a tiny cardboard sleeve, where it came in dead on arrival. I then contacted them, they accepted a replacement, they then only gave me a shipping label only after I asked. I received the replacement in a timely manner in a real box this time lol.

[@Homurro]

This is why sometimes I go to a brick and mortar store, to ask every detail to the item I'm about to buy, and if something is wrong, I can easily find them to complain lol.

[@wolflouis_official]

10:45 'WaitandC' hahaha

[@KneeCutter]

I DIDNT CATCH THAT WHAAAA

[@chadvanderlinden9548]

I'd guess that your original board was repaired and resold, then they sent you the substitute board and closed your ticket. If they respond to you again, they'd have to re-open the ticket.

[@badwolf01]

Their website has a BBB accreditation banner. However, BBB says they're not accredited. There is also a customer complaint about a motherboard.

[@Blindleoblake66]

Tell them you want your dough back. I had a similar problem that dragged on for far too long till I got paypal to rattle their cage .

[@SquishySenpai]

Apparently their site shows whatever country you're in. I visited it with my VPN set to Ireland and got the Irish flag and info.

[@kayu5h]

I recently had a similar bad consumer experience with me in India. I bought a Razer Cobra from Amazon and after 7 months I was having some scroll wheel issues so I though to RMA it as it was still in warranty. I got to know from Razer that I have to cooperate with a company called 'Acro' for my warranty. I shipped my mouse to them at their address and they took 15 fucking days to update on their website that they have received it. They don't even pick up calls neither do they reply to my e-mails. After 15 more fucking days, they said that they have accepted my mouse for warranty and will dispatch it soon, and will also send the dispatch details. The thing is that they never did send me any details and I needed to contact one of the company's executive from Facebook to look into this and finally, they shipped my mouse back to me. The whole process took 45 days for a simple mouse replacement. Hope you get your mobo back.

[@hgbugalou]

IMO this is on Asus. I understand they have regions and operate semi autonomously, but its still the same company and the US brand should have taken and replaced the board and worked it out with the german branch on the backside. Your company's organizational silos should not be your customer's problem.

[@Hellspooned2]

Legally speaking, those branches are not the same company.

[@boumtje-boumtje]

I bricked my 2011 Asus Maximus Extreme mobo several times. Yup, both bios chips. I got sent replacement bios chips from asus and that fixed it.

[@danytoob]

Yeah ... wow. Your patience is most assuredly the model of the virtue in the saying from my childhood. I have seen MemoryC as a third party seller more than once in the past, though I don't think I ever made a purchase with them. You mentioned you found them originally on Walmart ... did you end up making the transaction through Walmart? I'll be on a `'crowd mailing" list to reach out to/at them on the atrocious practice. I think you'd get plenty of support from the community. Keep us updated ... and good luck!!!

[@ShubhamKumar-re4zv]

I had to raise rma for WD harddrive . I shipped to them ,then they shipped it back to some other address and now they are telling that the harddrive had already been delivered.

[@tedhead70]

Please keep us posted!! This is a worth while video that needs a conclusion with a follow-up on suggestions on avoiding this kind of situation.

[@LarcR]

If they sold you the motherboard as a merchant under the WalMart umbrella, isn't WalMart ultimately responsible?

[@loopernagic4658]

This, I was wondering why he didn't asked Walmart first. The online shop I use still responds to me like returning my money even the vendor was closed (their product & profile disappeared after sending me a wrong product).

[@AntonioRivera28]

tbh they should be. even if it is a 3rd party seller. walmart let them sell on their site so some responsibility should be on them

[@lejoshmont2093]

@@AntonioRivera28 how does amazon handle it? Walmart is essentially in the same position.

[@Uns_Maps_8]

Amazon would try getting you a valid replacement or refund you

[@brasilgirl2848]

I would think Walmart would have some sort of disclaimer that removes blame from them for the service of any other supplier that uses their web store. It is misleading, but many other stores let other supplier sell directly from their web site. Best Buy does it too.

[@ebencloete6176]

Hope you get it sorted

[@theirisheditor]

Here in Ireland the MemoryC website shows the Irish flag and "100% Irish" below it, so was interesting seeing it show the USA flag in the video. I have only bought USB powerbanks and flash drives from them as they are usually cheaper than Amazon UK and are one of the few online retailers I can purchase a powerbank from as Amazon UK, Germany, etc. will not ship lithium ion batteries (which Powerbanks contain) to Ireland due to International postal restrictions. So far I haven't had to RMA anything with MemoryC.

[@simonallen6427]

My G-kill Memory kit died on me and I had to RMA it, As a part of the RMA process, I sent them a detailed description of the fault(s) Screenshots, fault diagnoses etc. When I sent it back to MemoryC, they said some of the controller chips were damaged in addition to the issues I found! Anyway, MEMORYC replaced the kit under the G-Skill warranty without any issues. In this day and age, one never really knows the originating vendor. I've come across multiple domain issues myself and it's a real pain because in making contact, everyone shrugs their should and says nothing to do with me, you need to contact companies where you bought it for help. ASUS is a real pain like this and won't help you make contact with the relevant branch. All this means that you're left holding a broken, useless and expensive product! In this case, one has to adopt the pragmatic approach and use the broken item for spares!

[@matthewlwood]

It sounds like their play was to send you an "equivalent replacement" then they send your board in for warranty and resell it refurbished upon return, considering your matter "honored" though really it wasn't even close.

[@Plasmacore_V]

Sounds like they sent you a cheaper board hoping you'll accept it and go away. Then they planned to have your more expensive board repaired and then sell it to someone else. In the end, still making a profit.

[@SaloCh]

A similar thing actually happened to me, where some earbuds I bought off Amazon stopped working, well within the warranty period, but when I wanted to claim that warranty they wouldn't do it because it was a Chinese version. The worst part was that the seller stopped selling that model by then and I found no way of contacting them (it was unclear to me whether it was Amazon or a 3rd party), so all I could do was talk to Amazon directly, who would only either refund me _half_ its price, or offer a replacement (which I didn't want because of other issues I'd had), and it was like a one-time thing Overall, not _nearly_ as bad, just thought it was similar enough to share lol

[@JonDoe-zi3mh]

It's headaches like this that I don't buy from third party sellers on Amazon or wherever, unless it's for very cheap items that don't matter so much. Selling you a grey import without telling you is a scam so the law is on your side. Hope you get a proper replacement motherboard. Personally, I'd be demanding a full refund at this point and given the $1000 cost, perhaps threaten them with court action if they don't comply.

[@estusflask982]

Scalpers on Ebay are the same people scalping on Walmart, Amazon, etc.

[@brianbrino4310]

Big stores sometimes can be confused by vendors with so many connections between each other that they finally loose control with what is going on!

[@ultenhiemer]

Simple, do a chargeback. Screenshot everything and send to bank arguing your case.

[@gblargg]

Even better if he used an AMEX card.

[@SwitchedOnNetwork]

Dunno what the consumer rights laws are in the US but here in the UK if you'd paid using a credit card then after exhausting your best efforts with the retailer you'd just make a quick phone call to the credit card company and they'd instantly refund the full price you paid for the mobo, as they're jointly liable. They'd then go and pursue the retailer to get their money back, or not - but it doesn't matter to you; you'd get your refund regardless and carry on you with your life. Hope you get a good resolution soon!

[@SunsetArchon]

Sourcing parts can look like a massive conspiracy board with all the vendors you go through playing Telephone. Then you also have to confirm you're sourcing parts serialized in the right country.

[@dragonwood4562]

Things like this are exactly why there should still be brick and mortar stores you can walk into and get what you need off the shelf. Then if it doesn't work, you take it back to the store and exchange it. There are too many issues around having to get things online.

[@robertlawrence9000]

Wow! Thanks for the heads up! I wonder if Walmart can help with this problem someway. Sounds like an issue if the board is hard to find as well as ASUS right now going through some big RMA changes maybe resulting in long waiting times. But if the board's serial number was already submitted, at the very least that company needs to give you your money back or at least part of it if you keep the other board. Obviously if it was submitted for RMA from someone else, they will be given a board back or money back so they may be pocketing it. Hopefully they will do the right thing or they will go on the bad list for places not to shop at.

[@ThioJoe]

Yea the message about it being submitted already is odd. Unfortunately I don’t think I can check the status of that RMA without an RMA number so I can’t see if it was ever actually sent in or if they just created the request

[@matsounds]

If you used a credit card to purchase it, a lot of card companies will cover it for you or give you a refund, but you have to still have the device in your possession

[@tanguy_]

Can't wait to see what happens next.

[@alexdhall]

3:18: Wow I didn't think gray market motherboards were a thing. Makes some twisted sense that they would try to sell gray market products during shortages. Still really sketchy.

[@Pyxis10]

I just assume they do it all the time because it makes them a profit.

[@deltatango5765]

I've been building PCs since the 90s, and I have had a few experiences like this. Every time I build a new PC I almost expect something like this to happen, so I research the hell out of everything I buy. Even that doesn't always help. It's a shame that companies will do whatever they can get away with rather than just be straight with their customers. Apparently they would rather blow their brains out than give any kind of refund. Typical of management, they can't fathom the fact that this will, sooner or later, backfire on them. Whatever school these people went to get their business degrees need to be sued into oblivion, because they learned nothing.

[@johnhpalmer6098]

I've been working on a spreadsheet for building a new computer and have 5 motherboards to choose from, 3 from MSI, 2 from Gigabyte, all with the Z790 chipset for a thirteenth gen i7 processor with DDR5 memory (32GB). I use Partpicker to get the prices, average them by counting up the places they find an item at, then add up each price and then divide them by how many sources Part picker has found them at to get an average price. On several occasions, MemoryC was listed, and always considerably more expensive, when a MB is costing $187 say, MemoryC has it for closer to $300. The 187 board is the Gigabyte Aorus Elite AX X, FYI. Before this project, never heard of this Memory C company before.

[@davidg5898]

Get in touch with your bank/credit card about initiating a chargeback. For extenuating circumstances (especially if you showed good faith to work with the vendor and the vendor is overseas), they'll often extend the chargeback period. Simultaneously, tell MemoryC that you are looking at doing a chargeback if they don't ship you a proper replacement ASAP and also send a prepaid shipping label for the existing "replacement". As you said, you want to be made whole. That means either getting a board of the level you paid for, or getting your money back.

[@EIRE55]

I find it rather refreshing to know that even the "experts" (I put it in quotes because I'm just an ignoramus when it comes to computer technology) have problems with their computers. 6:13 - At that point, I would have been so angry with MemoryC that a straight-jacket would have been needed. The only thing that I can say is that I'd NEVER use MemoryC for ANYTHING (I'm Irish, too). I'm sorry that you had to go through all that, Joe, and I really hope you just get your money back and find a far better supplier.

[@ziff_1]

The real lesson here is never order from some shady ass 3rd party seller on Amazon, walmart, etc. My feeling is, if the item isn't available from a legit seller ('sold by Amazon') then as far as i'm concerned, it doesn't exist.

[@hanyolo_]

Hey, I live in Ireland and I have used Memory C loads of times. I have had stuff delivered and it's not been an issue. I purchased an ASRock Formula OC 6900 XT back when they were silly money still. This company had them for a really decent price so I grabbed one. It worked perfectly for a few days then I tuned the PC on and the card was dead. I mailed them, told them what happened. I took the card back there in person . They took the card and 5 minutes later they were back to me with a brand new one. No questions asked, no drama, nothing. I still have the card in my rig.

[@gregoryhayball]

I've bought ram from memoryc a few times and my uncle on my recommendation. I had no problems. My uncle's ram didn't work initially. I found out there was a BIOS update for his motherboard that increased ram compatibility. Then the sticks worked. He'd already started the RMA process and got the replacements and when he asked if they wanted the first (now working sticks) back, they said he could keep them. Although we do both live in the UK, can't fault them really (at least for buying ram from them).

[@mind_of_a_darkhorse]

It may be a scam and they resold your board to someone else and gave you a cheaper one! Is the board they sent you under warranty in the US? Some companies are real sticklers for region-specific merchandise and they frown upon distributors bucking the system.

[@brem31]

If you went through the Walmart marketplace, you have like 30 days to return it to a Walmart for them to ship back for a return. You can also possibly report them to Walmart customer service for fraud.

[@ThioJoe]

I bought it 2 years ago lol. I just assumed they’d submit it to asus on my behalf since it is still under warranty. Maybe I should have asked them that specifically

[@Mr.Unacceptable]

@@ThioJoe Another option is to get the board back and collab with another KZbinr to fix it. There is a huge talent pool of repair people here you should use them if it comes down to it. You already have enough time invested.

[@Violet-ui]

The more expensive a motherboard is (= more complex and more components on it), the more likely it is to fail or give you issues it seems. That and Asus boards in general seem to be less reliable than the regular mid range and low end boards from other manufacturers.

[@sse2cpu]

So, RGB broke your PC?

[@ThioJoe]

Yep

[@ktheveg]

One of the few instances where RGB, in fact, didn't give you better gaming performance

[@Montana528]

People go to heaven.

[@D.von.N]

Another thing: spent some time researching buying a complex device. Looked on various places, including Amazon, with various reviews. A few complained they received previously unpacked item - obviously a return. One device model I was after was marked on the supplier website as no longer available (not produced anymore). The last one of that kind was on Amazon, I couldn't find it anywhere else. I gave it a miss. Next day it was gone. I could almost bet it was one of those returned ones. Even if it wasn't, it probably won't have many spare parts available if it broke within warranty. I think I saved myself quite some hassle.

[@user-dy7bv3qs4j]

It is very likely MemoryC is also a scalper of limited edition boards, that is why they can't get proper RMA from ASUS.

[@IBM29]

This sounds like something Steve at GN would be interested in pursuing...

[@MegaLokopo]

Maybe don't buy from a store even LTT has never heard of before. That is rule one when shopping. I don't care what paperwork has been filled out. I would never trust a brand I have never heard of before.

[@BigRhys02]

Working for a reasonably sized company in the UK having dealt with RMAs I will say that I used to get unhappy customers most of the the time, and there was nothing I could do for them - which in some cases could potentially put their business at risk.

[@earlt911]

If you paid by Credit Card or Paypal I would have talked to them about receiving a defective product.

[@IstyManame]

Replacing services are wild

[@ottergauze]

Frankly I can't even be entirely sure ASUS would've been any better if he could go to them directly, given recent developments.

[@HITMAN934]

ASUS did something similar to me years ago, early 2000’s. I bought the top model in the line up at the time. A capacitor blew on the board while under warranty, 2nd or 3rd year of ownership. RMA it, after 3 weeks I contacted them for an update (they messed up and said they will ship out a replacement immediately). The new board I received was from the same line up but was the model below the board I had that was $80 cheaper.

[@LucienSabre]

3:32-3:42 For me it’s stranger that Thio found that weird - in my country (I live in the EU) that’s how the majority of brands’ support departments works: they will only give support and assistance for devices bought locally in the country….even devices purchased from sellers in other European Union member countries are (almost always) not eligible for support.

[@ThioJoe]

I didn’t think it was weird, I was just unaware the board was imported. That’s why I mentioned I wouldn’t have bought it had I known - for this exact reason

[@D.von.N]

Oh boy. When I got a wrong item and the seller tried to stretch the time, I simply filed for a refund with Paypal, with supporting correspondence. I posted the stuff back and got a refund. In days!

[@edgkenny]

The only time I bought something from MemoryC was a 500GB Samsung 960 EVO in Feb. 2017. It was shipped from Pineville, NC. I never had a problem with it so I will never know about any RMA problems.

[@iolqc]

I used to build my computers by dealing directly with the manufacturers, but now I only buy fully assembled computers from local computer stores. Yes, it's a bit more expensive, but I'm supporting the local economy and if there is warranty problems, they're solved by them, which saves me a lot of hassle. Nevertheless, I've never experienced the problem of delays in warranty processes as Thio has, which is very unfortunate, I must say.

[@adriantm8430]

"Out of region" is also a very annoying thing, why a company can resign their responsibility for their product because the motherboard they produced is residing now in a different region? People move around, what if you buy a motherboard in Germany and then move to US? Do you have to go to Germany to have it fixed? I can understand them charging shipping but they should still replace it.

[@Mr.Unacceptable]

Has to do with product dumping and trade deals and it sucks but it has to be this way. The scum are why we can't have nice things.

[@RobertRoberts329]

File a chargeback with your credit card. Item defective or not as described.

[@christ.4977]

This is why I only go through reputable vendors/retailers.

[@ThioJoe]

I thought they were 😔

[@Midcon77]

The one time anything similar to this happened to me - a bricked ASUS mobo, but not this one and not with this issue to be clear - I tried everything too and ultimately got it to factory reset by taking out the button battery and then jumping the power pins to start it. Not sure why, but that actually managed to do the factory reset that I needed to ultimately fix the machine. It wasn't on your list of things you tried, and you very likely did, but just in case it helps someone else thought I'd leave a note.

[@moonrock41]

I bought a refurbished PC from a Newegg retailer three years ago. I emailed them a few times to be certain that I'd get what I wanted and to confirm various specs. I didn't get everything advertised, but after another round of emails they sent a working replacement for a dead part. The CPU isn't exactly as advertised, but it's sufficient, so I didn't insist they replace it. Typically I don't deal with 3rd party vendors, but in this instance I came close enough to getting my expectations met by asking questions first and then telling the vendor what was wrong after it was received. If I hadn't gotten a prompt replacement I would've insisted on getting a refund for the entire PC. Perhaps using this method can help to prevent problems (such as the one Joe had) if the right questions are asked before buying. Addendum: I've since learned that I might have gotten a comparable PC on ebay for less, but it's somewhat more hit or miss. However, I'm keeping my ears pealed for positive testimonials from ebay customers who've gotten decent hardware at decent prices.

[@Meitstime]

5 months waiting, going and forth? respect brotha, respect

[@keithe2150]

You’re a more calm person than I could ever hope to be

[@aj_aka_alan]

I would be initiating a chargeback with the credit card company I used to purchase the original board. Tell them you didn’t get what you ordered. Which is the truth.

[@Phantom-mk4kp]

You are far to nice, polite and patient. You should have made a a video titled never buy from memoryC, really slagging them off, reference your channel and tell them you will publish in a weeks time if they don't give you a full refund

[@estusflask982]

That would have worked.

[@SpaceMyName]

I've had to do a few RMAs and returns over the years, but the worst was Fry's Electronics. They sold me a motherboard with bent pins, then refused a return because they don't take back motherboard with pin damage. I should have known better to buy open box before looking, but even Ebay sellers will go through more effort than Fry's did.

[@PerMejdal]

It happen to me twice that I RMAed a special deluxe GPU, only to get an ordinary as replacement. The 1. time was 2000 where I my replacement was a TNT2 without the connector for my 3Dglasses. The 2. time was in 2011 where my HD5870 Eyefinity6, got replaced with a non Eeyefinity6 edition. The 2. time I managed to get the correct replacement later.

[@talbarerez]

I had a similar experience, with the Razer Blackwidow V3 Mini Hyperspeed, in June of 2023 Razer published a firmware update that made the keys of the keyboard double or even triple register upon press, and it occurred almost constantly. A few weeks after, in July, they published an update to address the issue, but it didn't address it entirely (made it less severe). I contacted customer support, and was constantly redirected to the firmware download page (which wasn't helpful). And I couldn't make a warranty claim because I modified the keyboard (lubricated the switches), despite doing it more than half a year before the issue began. I tried finding the firmware version that my keyboard shipped with (which worked fine) on Razer's website, and couldn't find anything.

[@Anduvir]

The only thing I purchased from them is an SSD for a very old IBM ThinkPad back in 2013. As far as I remember the name of the company was Kingspec.

[@natarams]

Sorry to hear this and it is pretty bad from ASUS team not thinking proactively especially person like you are influencing IT world through your good deeds. I hope the lord will give additional dosage peace and serenity for you to continue your service to society. Please advise if you need any help from Singapore 🇸🇬. Take care Sir and Stay Blessed. ❤

[@allenmc681]

I had a similar experience with an Australian company named GameDude. First and last time I ever used them. Bought components for new PC build, ended up around $1500 out of pocket after getting some faulty parts which they refused to replace under warranty despite being only a few days old. They changed their story multiple times and tried to hold the parts which were working to ransom to get me to drop the case. Scumbags.

[@Woodzta]

I'm not sure where the blame lies yet. It took me "only" 3 months to get a replacement like-for-like ASUS motherboard in the UK but they were clearer in their testing and when it went back to ASUS. MemoryC's support may have been referring to ASUS as the "supplier", hence the serial number already being processed under repair. We often can't go to manufacturer directly under warranty. The retailer often needs to take care of that process on our behalf.

[@Vichion]

I would recommend reaching out to Asus's executive customer support team to discuss this matter. Out-of-region retailing is a significant concern, and I believe you will find a cooperative and helpful response if you escalate the issue to the appropriate level.

[@Martial-Mat]

Absolutely no way replacing with an inferior product is acceptable if the original product is still on sale. The number of companies I never deal with is getting unwieldy: ASUS, Newegg, Gigabyte, MemoryC and more. Scamming b's every one of them.

[@Mr.Unacceptable]

Gigabyte is one of my trusted reliable companies. Them and NZXT have always gone beyond what I've requested of them. I'd be interested in what went wrong with them for you. EVGA that everyone fanboys about has been the bain of my existence. They use cheap proprietary parts on their boards to stop people from repairing them. $22US + 40 shipping from AU for a replacement HDMI port for an EVGA graphics card is absurd. I have over a dozen EVGA cards in my bin that are unrepairable because of EVGA manufacturing obsolescence.

[@Martial-Mat]

@@Mr.Unacceptable Gigabyte did a huge warranty scam. EVGA has perhaps one of the most generous warranties in the industry - extendable to up to 10 years. Of course, now that they are out of the business...

[@justinpatterson5291]

You tested as many things as I did, when I couldn't figure out why my games refused to break 75hz. Had to change a setting in Afterburner screen record. Schitt was locked to 75Hz, instead of left uncapped.

[@stevenbaranello]

should have gotten an ASROCK board. honestly i was full ASUS fanboy, then they screwed me on my router (5 months RMA ended with them refunding me) i vowed never to go back to them. where i worked in a previous life, they used Asrock in their overclocked liquid cooled server, and i said if its good enough for them, its good enough for me. I love my board and its been very stable.

[@SkalyGhostGaming]

I think they should remove region locks from new motherboards... the idea of still needing it with modern tech is just stupid... we should be able to have repairs done anywhere irrespective of where our hardware was purchased

[@Bourbonismbeta]

Good luck man, sounds like an international headache.

[@user-ui4fn6fj3p]

You probably could've extracted the LED firmware thing from the bios and flashed it manually with a $5 SPI programmer, I know that's the first thing I would have tried.

[@charlesrichards5389]

When I ordered something from Walmart online and received the wrong item, I took it to the local Walmart and they immediately credited my card.

[@Solrac-Siul]

Memoryc is relatively reputable, have used them for multiple years without any issues. They can often offer more competitive prices by having local partners in multiple countries. Sadly that sometimes come back to bite the user when the company locks regions as Asus does. Asus has been quite scurvy with RMA's and had a recent experience with them that allows me to make a not so wild guess: memory.c cannot make the RMA as assus will only accept it from you (what cannot be done due to the region lock) or from the retailer (VIP). In addition to that asus praxis in regards repair is to receive the motherboard, see if it can be repaired but preferentially instead of repairing it there and then they will send a replacement from their refurbished motherboard stockpile of the same model , but in this case I doubt they had one in stock . As such they offered a "available equivalent replacement " the seller accepted and asus either sent the closest high grade z690 they had available or messed up, the seller didnt; even check what he received and then either sent it to you directly or sent the stuff to memoryc that then sent the stuff to you. Will be curious to see any update or explanation but chances are i am not that far from what took place.

[@petardjukic1635]

You can either wait, or ask for refund, insurance claim through credit card visa or master card have some policy, get refund and purchase what you can at the different store. Forget about the reasons...

[@tsernitos]

Frustrating, hope you get this resolved

[@Twisted_Code]

videos like this make me sweat nervously knowing my current laptop is an Asus. I've already had one laptop brick so badly the warranty provider totaled it, I don't want to become any more familiar with that process. At least not by necessity.