This Is Officially The WORST Airline In The United States | Never Flying Flying With Them Again!

[@toddsworldofcooking8094]

I was a flight attendant for 20 years. Over 130 countries under my belt. I had to fly on other airlines to get to the flights I would be working. We were not allowed to use certain airlines to commute. Frontier was one of them as well as Aeroflot. So that kinda tells you something. And yes, if it is a mechanical delay the airline owes you hotel, meals and transportation plus anything else you had to pay to get to your destination or for toiletries, etc.

[@tomvansoelen6557]

For all the traveling u have done, this is the worst experience? Consider yourself blessed. Having been a road warrior of biz travel, this is nothing. True, the contract of carriage specifies hotel and meal allowance. As far as disputing charge with Frontier on card, that is what I recently had to with Princess as they refused to refund my $$ from a cruise PRINCESS CANCELLED DUE TO LACK OF STAFF! Princess wanted me to accept cruise credit or rebook. This cancel was 3 weeks prior to an LA departure to Mexico. I rebooked with Royal. Never again Princess.

[@lynnmccurdythehdmmrc2561]

@@tomvansoelen6557 we sailed on Princess earlier this year. They have really gone downhill. Last time with them too.

[@JV-tk3nn]

I guess Spirit was also on your forbidden airlines list. I bet they don't even allow their own flight attendants to book commuter flights with themselves because of the poor reliability of that airline.

[@toddsworldofcooking8094]

@@JV-tk3nn I don’t think Spirit even existed yet. But they would have been on the list, for sure.

[@travelswithatwist307]

If you opt for the credit as he did, you do not receive the allowances for hotel, meals and transportation. It's when you're delayed and take another flight with the same airlines -- haven't read current details on each airline but believe this is still the "practice".

[@Stephanpar23]

Flying out Frontier now. Absolutely horrific. A bunch of delays and no customer service. It's like they plan for flights an hour before they are supposed to happen.

[@jcspotter7322]

I endured a 10 hour delay with Frontier a few years ago, it was supposed to be a 1 hr flight from atlanta to cincy. Unless tickets are outrageous, I absolutely refuse to fly with them ever again.

[@francesmarshall4642]

Read your ticket contact and hold them to it. They owe you a refund for their set back.

[@jcspotter7322]

@Frances Marshall we got a bunch of credit, but they're a bunch of snakes and the credits expired a couple months later. I forget the exact compensation but the whole experience was shit. This was also mid-2010s

[@pjg19751]

It's a 7 hour drive from Atlanta to Cincy. Why not rent a car and drive home than sit in an airport for 10 hours? It baffles me the way people will surrender countless hours of their lives waiting to get on that plane. The sunken cost fallacy in full operation.

[@Invalidspin]

@@francesmarshall4642 read to who? They have no customer service number to call. I hope this dog s#!t airline goes out of business!!! I HATE this “airline”!!!

[@Myr25636]

They must hate Cincinnati. My grandson and I was stranded in the Las Vegas airport for 24 hrs. Or would have been. I coughed up $600 to Delta just to get us home by 6 a.m. Awful experience. I’ll never use them again.

[@SonyaLCH]

Spirit and Frontier will never get my business. I've heard too many bad things. It's not worth the hassle.

[@taijuan5087]

I'll go Greyhound before Spirit or Frontier.

[@laurenallums5235]

Hi! We Always book flights and hotels with American Express,they fight for you when anything goes wrong! Just put it in the card and then have 30 days to pay it all back, but the amount of real protection and reimbursement they give you for free is amazing with flights, hotels, car rentals, and even with daily purchases. Always use them. They could step in when the companies say No to reimbursement or compensation! Love your channel! ❤️

[@Envy707]

I've flown Frontier a few times, and it is bad. Ppl talk about spirit, but at least spirit tells u about fees and everything up front. I've seen so many people recently say that frontier has told them carry-ons are too big even though they are smaller than the size they have listed on the website, making them pay for extra checked bags. They don't tell you that if your flight has a connecting flight you need to go get your checked bag and recheck it. I've noticed a lot of this after we got told locally that our airport was trying to make airlines change policies for making families pay extra to have kids sit with their traveling adults. a couple years ago they didn't have all these extra fees

[@JohnSmith-er7dw]

This is true they make you put your computer bag book bag or purse in some measurement compartment and If it doesn't fit I'm assuming they charge you.

[@Envy707]

@@JohnSmith-er7dw yup. But what gets me is at least make sure that information is correctly provided to the people flying ahead of time. If the information on the website is wrong update it or let them get a pass if they are in the old measurements limits.

[@mitchhammond1423]

Yes exactly! They charged me $100 for a carry-on bag that fit in between my seat. The flight was almost empty too, I was so pissed

[@Repunza]

Sis, every problem I have ever had flying has ALWAYS been Frontier. Never had NOT one problem with Spirit

[@Envy707]

@@Repunza and I've heard this same statement from so many friends. I've never flown spirit just because I want leg room. But If it was a quick flight like 45 min I'm sure they are not that bad. But frontier.. And ppl dont see the fees.. u might as well fly a bigger named airline

[@dollycaldwell4938]

you are being very kind!!! you get what you pay for....for home...sleep it off & never book Frontier again

[@ricardohernadez4525]

Yes, their customer service is HORRIBLE. I had a similar situation with them last year and Im telling everyone I know do NOT fly with them. My daughter didnt listen to me and she learned the hard way. Her experience was worse than mine. Her flight was cancelled and there was nobody at the Frontier counter. She had to find a flight on her own at the airport and deal with the worst customer service.

[@BoatBreakersNJ]

Dude we just got back from Florida after the hurricane and just felt lucky that our flight wasn’t delayed or cancelled… until we got to the airport the lines were so long the workers were so clearly overworked and took it out on the customers. The airline needs to treat their workers better.

[@csurams84]

Or... The airline workers need to grow a pair and stop needing be coddled. If you do t like doing customer service, then dont get a customer service job. Being a callous asshole is a choice

[@J4k7193R]

Or you could exercise patience with the worker at the desk

[@josiasglenn7]

and buy them more uniforms,,,Deltas gate agents white shirts be dirty as hell

[@swsunsetseeker7285]

Stick with the big airlines, you travel so much. You should have frequent flyer perks, if you don't have them, you will soon. Get your credit card to get you miles too. Frequent flyers get offered better (free) hotels for these delays

[@kimberlywallace6148]

Delta is really good, Southwest is too but they aren’t flying internationally yet. American is the absolute worst!!

[@ChokolateCP03]

Oh no!!! I work for an airline and if they cancel your flight do to maintenance they Have to give you a hotel!!!! that is ridiculous!!

[@marianpowell3809]

My daughter and I had a horrible experience with Frontier last April. I even posted about our experience and they didn’t even offer an apology. A few days later I messaged them because my daughter and I tested positive for Covid. They didn’t care about that either… horrible customer service!

[@AisforAlibi1]

Of course they don't care about the COVID. Can you prove you caught COVID from the Frontier Airlines-related part of your trip? No. Not saying flying with Frontier is great, but you could have gotten COVID anywhere at all during the timeframe of your flight.

[@cynthiaperry8272]

Two years ago I caught covid Just had flew with frontier...

[@marlonenrique7253]

@@AisforAlibi1 Exactly !!!

[@littlesongbird1]

One of the downsides of flying budget airlines (and I am someone who loves Spirit) is that many of them don't have interline agreements with other airlines so if you get stuck they can't just put you on a different carrier.Some years back (I think it was 2008) American Eagle had to ground all of their flights on short notice on a weekday because of TSA orders and many people were stuck. I almost got stuck in Chicago where my layover was but thankfully they were able to get me another carrier (I think it was Us AIr but not quote me) and on the way home they once again put me on a different airline US Airways. Carriers like Southwest, Spirit, and Frontier do not have such agreements with other carriers so if they can't take you they can't help you get their with a carrier that can (this is part of what contributed to holiday meltdown at Southwest. Yes there were other issues but if they had an interline agreement they could have at least gotten some passengers to their destinations with different carriers. My poor sister spent two days trying to get to the east coast from Colorado)

[@carolenewbill]

If your flight is cancelled due to mechanical they need to pay for your hotel if you’re not able to depart.

[@egtravel]

Or put you on another airline!

[@joieb340]

OH yeah! I hope he keeps at them until he gets what he deserves.

[@83lulube]

While I 100% agree, it's actually in their claws that because they are a budget airline they do not have to. Apparently, it's an "add on" or whatever they call it on regular flights...perk? 😵‍💫🤦

[@83lulube]

I will only ever use them for quick couple day trips as flying is super expensive. Otherwise, no thanks! 😵‍💫😬

[@Edwardthefamily]

​@@83lulube misinformation. You are entitled by law for up to 400% of the ticket if beyond 4hr delay in the form of cash, hotel, food or any other compensation. Their contract can say whatever the fuck they want but the DOT rules all.

[@shonnie089]

I've only flown on Frontier once in 2016. That one flight told me all I needed to know about their customer service. Never again!

[@keeshmason466]

Frontier my shit thou. Cheap af! It's like catching a ride with a co worker. I flown them to Philly last week flight there was smooth af! On time, no turbulence no noise. On The Way Back Bitch.. the weather was so bad here in Florida we couldn't land in Ft Lauderdale. The plane flew around the Bahamas for 2hrs until it needed gas so we landed at Maimi Int. I had a headache but the Prices Bih! Im back on in less than 2wks. Back to Philly

[@n7y8c7]

Sorry that happened to you. I had a similar experience the one time I flew them: my return flight was cancelled and I had to scramble to find other options. They DID give me a $300 credit to book a replacement flight. I ended up spending $450 total on American, and my nonstop became a connection. As much as you travel, get an American Express Platinum card. It pays for itself!

[@greggromero8205]

Ive had nothing but problems with the "discount" airlines.....Its either Southwest or AA or nothing now (Ive been on the road for almost 40 years)

[@abp1400]

yeah SW or JB is like "as low" as one should go for reliable flights. Spirit, Frontier? Naw... too iffy.

[@Wickwatcher]

I've pretty much had issues with All airlines.

[@cruisecrazy7066]

Even worse is Flair. I was booked Ft Lauderdale to Toronto last January. No one at gate, no aircraft, no assistance. Aircraft was delayed, without notice, to next day. No hotel, no meals. No nothing. I quickly booked Air Canada. NO compensation from Flair. NO refund. SCREW them. I will NEVER fly Flair again. CROOKS.

[@TripNWithRed]

We once loved Frontier and preferred it... and then... we got covid in the heart of the pandemic and had to cancel and reschedule our trip. We were told Covid was no excuse for canceling which meant they were promoting pasengers with a deadly illness during a pandemic to travel or lose their money. We literally had to send them our personal medical records to get our money back in the form of a voucher after filing a formal complaint. I'm not even sure that's legal for them to require personal medical records. During that time, the government was supplementing the airlines from income loss due to covid so Frontier was double dipping from customers, the government and then reselling seats at the last minute. After we used our voucher, we haven't flown Frontier since.

[@RT-gq3bh]

Frontier just sent a lady to Jamaica instead of Florida. That’s the gate personnel charging for too large a bag instead of providing service.

[@1195tuck]

You sound like you handled this with patience and grace Jay - glad you're home safe w/electricity be safe

[@michellepj8809]

Hi J, sorry you experienced such horrible customer service with Frontier sounds like they totally mishandled the options for your situation. Smh. Glad you made it back home safely and have power. Hope things go much better with your upcoming travels.

[@eddiew2325]

Hi Michelle did you know your last name is PJ

[@humanchildofgod3126]

Thank you… you hold back your frustration well!! Thank you for sharing this terrible experience. Hope Frontier knows “who you are”. Because your words validated my “never fly Fronteir”.

[@rdavis4818]

I'm with you, one and done. Hours delays going and returning. What kind of customer service is that - hanging up after 30 minutes and no accommodations offered? They don't have to provide accommodations but that may have changed your mind about them a little. I even had a problem where they were charging me twice for the same tickets. It took jumping through too many hoops. When I got through to someone, they were not helpful at all. I called my bank and they quickly took care of me (they sent me a claim form which I completed and returned). That have to be the only airline left for me to fly with them again. If others love it, then they can fly with them. Good for them. Have a beautiful day!

[@lindalou6808]

Frontier used to wait to see if more passengers show up. Incredibly frustrating.

[@michaeljablonski2440]

According to reports I’ve read spirit and frontier tend to run neck and neck in worst place just barely ahead of jet blue. Glad you made it home safely

[@PsychonautSaiyan]

I had booked frontier through a 3rd party. I showed up and the flight was cancelled. They told me it had been cancelled for a month…. No notice NOTHING… sadly enough 3 people found out it was cancelled as well. I have had nothing but bad experiences with this airline. I have vowed to never fly them nor spirit ever again.

[@suzannetitkemeyernlq]

Sorry you've experienced that! It's a new world of travel out there. Last time I flew (7/22) we were delayed because someone on the flight deck flipped out and quit thirty minutes before boarding commenced. Only flown Frontier once. Spirit many times, during Hurricane Nathan 5 years ago I called Spirit to tell them I would be missing my flight because parts of the Pan American highway were gone, roads washed out and flooded, and their call center said they would not rebook me because their computer did not show bad weather in that area. Crazy times.

[@markreynolds9135]

Did you cause that person to quit? 😅

[@suzannetitkemeyernlq]

@@markreynolds9135 LMAO! Nope, I was nowhere near them. Just happened to be sitting near the gate and saw/heard it all

[@charliepalmer3244]

I've never had a problem with spirit, and flown them way more times than I can count. I've even had an incident where a spirit flight had to land unexpectedly in a snow storm, and I had to pay to take a train to get home. Not only did spirit refund my flight, but they had me send in my Amtrak receipt and they refunded that too. That was Feb of '19. Sorry to hear this bro, that's frustrating.

[@kickingitwiththerooks]

Spirit is definitely the worse. The one time I tried they cancelled. Had to drive 12 +home after my cruise Sat. They’ll never get the chance again. Ever!!!

[@facetiouslyinsolent8313]

I have also heard the horror stories about Spirit yet I had a wonderful experience with them. I was going to Vegas right before the pandemic and on the return flight we had to reschedule due to an issue with the plane. There wouldn't be another flight till the next morning and I was stressed out. The day before I pulled my hamstring and walking was extremely painful. Spirit comped me a room and gave me a food voucher on top of a wheel chair. I was so relieved, it didn't cost me a dime and I got a massage in my room (that I paid for). What could have ended terribly is nothing but a positive memory.

[@therealdarrell282]

That is cool. I think it is personal experience.

[@therealdarrell282]

I have flown Frontier before, and never had a problem.

[@OperationNonsense]

why would u even try them to begin with? i've never tried them and never had the desire to even think about trying them. stick with delta and united, perhaps southwest, they are already super cheap, no need to take unnecessary risk with "low cost" airlines.

[@nylancollins4002]

WOW! Never had a problem with Frontier. When I went to Vegas and that happened to me they took very good care of me. Put me up in a hotel and gave me food vouchers and paid for my mr cab fare. Sorry that happened to you Jay. I have realized that Frontier and Spirit are getting a little too sketchy for me to travel with. Spirit keeps changing flight times on me without notifying me, which is crazy! So needless to say this will be the last time I’ll take spirit unless it’s like $10.

[@diymon11]

Your absolutely right!! Just came back from Vegas. Flight going was delayed 4 different times!!! Eventually we missed the flight because TSA CLOSED at 9pm at a major airport and when we arrived we couldn't get back to the plane boarding area!!! So were literally sitting in the front of airport and our frontier flight was out back another 2 hours!!! Then on the way home they wait till we check out the hotel, return the rental car, get to the airport( midnight flight), to say flight canceled and we aint giving out any accommodations!!! Customer service suck!!!! No flight credit, no nothing!!! Worst airline!!!!!!! They always leave you stuck and stranded!!!!!!!!

[@theworldisavampire3346]

I'm old enough to remember when an airline customer service agent would book you a flight on another airline as a courtesy. Remember those days?

[@Linda-qm1uz]

Sometimes trying to cut cost ends up costing more. Not to say that it doesn't happen in other airlines but at least the others will take care of you. Not the way you wanted to end a quick relaxing trip.

[@lianealbert7728]

Exactly… there’s no way I’d fly them to begin with. Everyone has issues. It’s not like it was years ago. You want to fly with someone who has the air lift/power to get you out a particular city. I saw someone comment on here that they got to New Orleans just in time w/ Frontier to depart for a cruise that left from there. They probably declined trip protection on the cruise as well.

[@SledgeIncTeam]

Sorry to hear that bro. I flew out from FL that Friday after the Hurricane but my area didn't get much of the storm. Anyways, that's why I always book my trips with my Amex Platinum. They'll put you up in a hotel if your flight is delayed over 6hrs

[@monichols2032]

If the airline cancels due to their issues, not weather related, they OWE you meals, overnight. Passenger Bill of Rights passed in 2007 spells it out. There's a new one going through Congress right now to "refresh the airlines' memories."

[@JayDee-mu2pe]

I also flew Frontier for the first time going to San Juan last year and my return was a nightmare!!! I had a TSA agent straight up tell me I was discriminated bc of my disability! There were no more flights I booked a last min flight also through Jetblue and then Frontier lost my bag when I got back and it was completely damaged! I got 0 of my money back except a refund for return portion. WORST EXPERIENCE EVER!!!! And terrible customer service. Ugh sorry to hear I’m not alone! Never again!!!!!!!!!

[@donnastanton3960]

Can’t blame you for feeling like this. Glad you got back safely.

[@monykalynf3604]

I've not had issues with the times I've flown Frontier but do know that due to limited flights one small thing can cause massive issues. Same with Allegiant-only fly them if it's NOT a huge issue to be somewhere on time (knock wood not had issues with them either). Definitely entitled to the frustration!!

[@mitchellbelinda50]

😱😱 I’ve added Frontier to my Donot fly list!!!! I like a good bargain too but, I’m passing them up! I see several good suggestions from frequent flyers on this video, hopefully you get a chance to view! You should be getting better deals, being that you fly a lot! Happy you made it home, electric back on, food frozen, now you can sleep in your own bed, until next mission!!! Thanks for sharing 😎

[@therichtershow]

Airline travel is only going to get worse... you don't have enough options on air travel

[@tlauren0915]

I have to agree. They canceled my flight recently. First they said it was delayed an hour, then said it was “disrupted” got to the airport and they said it was canceled and there wouldn’t be another flight for two days later and they were not willing to offer any accommodations but a refund. Had to spend over 200 to book a flight home with another airline. There is no customer service you can only speak to a chat service that is unhelpful. I’ve learned my lesson no matter how short the trip or the price. It’s never worth it with frontier.

[@kikopoo1]

All airlines have this problems. Good days and bad days

[@josephinelindquist8796]

That's exactly what happened to me and my mom with the same excuse about the wheel. They abandoned us in Puerto Rico and hid from us when we tried to find a representative. Long story short, I got my money back for the flight and the hotel. Caribbean people don't play that!

[@konabali]

ALWAYS use your credit card for airline tickets so you can dispute the charge and have charges reversed immediately.

[@Lumpia_In_Texas]

That won't work. You agreed to pay whatever fees they charged you. You signed, you pay.

[@BT_Spanky]

I fairly recently flew from San Juan, Puerto Rico to Atlanta, Georgia. While in San Juan, they told me to go to the gate printed on my boarding pass. A few minutes after the boarding time I noticed that no one was boarding. Turns out my plane had switched gates but Frontier Airlines didn’t send any notice of the gate change. I almost missed my flight. Had I not flagged down an employee, I would have never known. You’d at least think that they’d let the passengers know but they didn’t. I’ll never fly with them again.

[@shahedachoudhury8029]

Yup, I had a similar experience in 2021 when I tried to go to ATL to MCO. They cancelled the flight and didn't even let us know until we were at the airport and had no other options for rebooking the same day. Cx was terrible, and we just ended up driving down to Orlando. They did give our money back and some flight credits which I never used. Never attempting to fly them ever again, first and last experience.

[@daynacjones]

I used to love southwest, free bags and dependable. After a cruise they lost my bags and I didn’t get home til 3am instead of the 9 pm scheduled. The only reason I got home then was I booked business, others were just stuck. I only fly delta now.

[@laurabrandao7246]

I have been flaying with Jet Blue for about 19 years and I love, never disappointed. Thank you for let us know about Frontier, I will stay way of it!🙏

[@dianahall8304]

Definitely reach customer service via email and lay out you request for refund. If no response, then hit them on social media, most companies respond swiftly to negative publicity unfortunately. Also, read the fine print on your contract as you may have been owed compensation due to the mechanical delay and can use that as leverage in your request for refund

[@robertairey3095]

All said and done the nice thing... the only nice thing about an ugly experience is that no matter what happens in the future you won't forget it, and slip up by making the same mistake over. So there's that along with being able to help others by sharing it, hopefully you can count that as a sort of silver lining when looking back I suppose.

[@kjjones8627]

Frontier is awful, I worked for them for several years and the culture is a disgrace. Sorry for your travel nightmare, they are a terrible company, the customer service is pathetic

[@HOlsen789]

We had a similar situation with frontier and the next flight wasn't for 2 days. No way! We ended up booking a new flight with United that same day for a cost of $650. We ended bup getting back from frontier $500 a few weeks later after many conversations.

[@RoadCone411]

Sorry you went through this....Frontier should get you your money back 100%. Getting compensated for flying another airline is a bit more complicated bc technically they did offer you a way home (even if that was a ludicrous routing.) Every airline can have a bad day, but sometimes the cheapest option isnt always the best. Bigger airlines like JetBlue, American, Delta can and do screw up sometimes but they usually have multiple ways to get you from point A to point B when things don't go right. Remember, mechanical issues do happen and it is far better to be safe.

[@LovelyLaNae222]

I was just kicked off a flight with them because I wanted to complain how rude the attendant was to me. Accused me of being in the wrong seat, that was doubled book. I complained because he was rude, I was embarrassed, and I received no apology.

[@markshaw4257]

I HAD THE SAME THING HAPPEN TO ME WITH SPIRIT AIRLINES...SO NEVER AGAIN WITH SPIRIT OR FRONTIER...NEVER!!!!!!!!😠

[@reaper2478]

It is sad to hear Frontier going down hill.. They gobbled up 2 other airlines we liked to fly with & are now trashing their history. I gotta use up my miles with them ASAP! Only non stop flights for me 😱👀

[@marciahall8897]

Sounds about right. Very similar situation I had with them first time flying flight was canceled ended paying more money to rebook on another airline.Thankfully my money was refunded fairly quickly from frontier. NEVER ever again will I get on another one of their planes!!!!

[@byoung1520]

Same thing happened to us with Frontier. Numerous delays and then they canceled the flight. The problem was that by the time they canceled, the tiny airport was closed and there was no one at any ticket counter. All calls went to the call center overseas and they offered flight credit. But nothing about rescheduling thr flight or hotel for overnight. Luckily American Express took care of us and paid for the hotel and Frontier put us on a flight the next day.

[@deltaflight]

There was a blizzard in Denver years ago and frontier kept operations going. They lost tons of luggage, the ground crews quit and planes were left waiting for hours. I worked there a was awful.

[@Jude74]

I sat on a tarmac for five hours on a plane that never took off only to be the asked to come back the next day, and when I got to the airport, the flight was canceled. I agree with everything you said the worst.

[@cydneystephen2814]

J. Airport issues are so stressful. Sorry you’ve gone through all this hassle. Glad you’re home now. Oh yess. Electric on. Get some rest and see you next video.

[@talesfromtheleashexpatdogl1426]

The airline was responsible for rebooking you, your meals, accomodations and transportation to and from your accomodations. Missed a connecting flight in Mexico City after flying into the country on United, their gate supervisor saw I'd missed my flight and comped my room and meals PLUS personally took me to the $300 USD night room in Mexico. I love United and American Airlines customer service!!!! Contour Airlines is a great regional airline as well.

[@robertbeale3795]

Just flew Frontier from SFO to ATL. Two hour delay, lots of turbulence, and the seats were terrible. Never fly with them again.

[@The-Crazy-Coonass]

I feel the same when it comes to NCL. You could not pay me to go on their cruise. I was scammed and taken advantage of by them.

[@GeneAustinFinancial]

That is craaazy! I had my doubts about Frontier but based on your review I will never fly with them. How absurd that they wouldn't even cover your lodging to wait for the later flights. Hopefully your bank honors the dispute.

[@curtisoular]

Frontier DONT GIVE A PHUCK... Greyhound bus with wings 🤣😅🤣 try leaving out laguadia NYC. The checking crew showed up 5min b4 takeoff... They didn't give a DAM!.. CHAOS & FEAR is their business plan 🤣

[@snowmanandbandit8829]

The only thing that will help this type of situation is if people stop giving in to the $20 fares. People are eating it up and then when shit hits the fan,they’re crying and upset about how bad the ULCC are.

[@shashonda8]

It happens not Just with Frontier.Its happening more and more with airlines in General

[@RussellNorris-jo7bi]

The problem is the Airlines like all big businesses have become greeder over time poor training and pay for it's workers.

[@sherylbowman7099]

Frontier has always had issues like 2 flights only per day and flying only 3 times a week so if something happens you may be stranded with them for a couple of days.

[@tbwarehouse]

Jay can you find out about this? It was in our newspaper today! An American tourist was murdered while on vacation in Turks and Caicos. His excursion group was ambushed by armed gang mem- bers. The suspects opened fire on the vehicle he was in.

[@nephitiri4958]

I've been traveling for years but my experience boarding on frontier has been the worst!!!!!!!! They said I took something out of my handbag so I needed to check the bag!!!!! That something was my coat!!! I asked for a manager and they really got nasty. She came and said she couldn't overrule them. My handbag fit the hand luggage scale but I felt so bullied by these low budget flyer employees. Never will I and my family ever fly Frontier. I even cried. This planes customer service is non existent

[@golfberg1]

We were left stranded 13 Hours overnight in San Juan getting on and off the Plane all night long. They had to have an Empty Plane come out of Orlando the next day to finally get us back to NY. No Hotel, just a $10 voucher that was enough to purchase a Bagel. Spent 16 Total Hours at the airport before finally leaving after being awake for two days !

[@tomvansoelen6557]

If this is the worst experience flying, u are blessed. This is nothing. Recently Princess cancelled my cruise 3 weeks out. Due to crew shortage. Princess refused to refund my $$ for THEIR CANCELLATION. Said I had to rebook or future cruise credits. I disputed it on Master Card. Booked Royal instead. Never Princess again. Princess didn't answer their phones either. Your experience flying with Frontier is typical of airlines. U just have been lucky. I've experienced far worse.

[@michaelwoods403]

I will never ever fly Frontier again. I had a lay over night in Denver and they lost my luggage. Every time, I called they would give me the run around. Someone finally told me my luggage was more than likely donate to charity. They are cheap but not worth it.

[@janellayton3322]

Frontier screwed up my name on the ticket which screwed up my precheck. We were stuck on the plane at the gate waiting while they checked the plane. Never again. Just wait you'll get nonstop emails from them for years now.

[@malikontwo7812]

I just flew from Ontario California, to a Orlando Florida Round Trip with frontier, about 2.5 weeks ago and they were the only airline that was giving a round trip ticket that was non-stop absolutely no issue both ways coming back on-time and a bit early. I feel like this could’ve been a bad day or I haven’t flown enough airlines, I hadn’t flown in like 10 years last flight was delta 10 years ago

[@hikebike4037]

Just got to a delayed flight to find out that our checked bag could no longer be accommodated as they over booked the flight. By the time I got to the parking lot and dropped our now not checked in bag, I missed the flight. My wife offered my seat and Frontier refused to give her the flight voucher as I was not on the plane. Amazing! The customer service is absolutely non existent. I will never fly frontier again. Please stay away and vote with your dollars. I will be working on a refund and filing a dispute in the charges with my bank.

[@jamespudd]

Hello , New to your channel. WOW,I don,t even travel that much.Have plans to travel next year.But thanks for the info.Glad you made home safe. enjoy.

[@mariebrooks7341]

They also don't tell you if they switch the gate! You have to keep your eyes on the flight time and date, gate from the moment you book until you fly and get back. smh SHAMEFUL. I hope I never have to fly Frontier again.

[@theanxiousbench]

They make excuses because of employee deficits. It's awful. Basically people don't want to come back to work after Covid.

[@shorty2222000]

I booked a flight last year with Spirit for the first time because they were the cheapest option. They canceled my flight at the last minute. The flight was supposed to leave at 6:00 a.m. I got the cancellation at 4:30 a.m. . I had already booked the hotel and rental and shows so I decided to rebook with another airline. I ended up having to spend $800 one way to make up for the canceled $260 Spirit flight that I was never refunded for. When I called customer service they said they could not find my credit card information or that the credit card that I was giving them didn't match the credit card they had on file and so they never refunded my money. The credit card I used to book the flight expired and I didn't have it anymore. I will never fly with Spirit airlines again and will also avoid Frontier just to be in the safe side.

[@xcaluhbration]

WOW

[@rondas7772]

Spirit cancelled my flight hours before it was scheduled to leave as well

[@nickwinn]

Another way to get Frontiers attention is sending them a certified letter demanding compensation or otherwise small claims court. They responded really quickly when I did this, it should work for you as well.

[@briangasser973]

I constantly hear, "I am never flying them again." After Frontier runs a sale, they will sell out the plane. Most people only buy tickets based on cost. You booked on a ULCC. You should expect a discount experience. Pay more and fly Delta for a better experience.

[@aaronhorenstein7501]

We got stuck overnight in the Denver airport after Frontier's plane had a mechanical failure. The gate agent told us we'd be getting a hotel room paid by Frontier. Then a second gate agent and his manager refused to give us a hotel room after the flight was cancelled, with the assertion that "the cancellation was caused by thunderstorms." The problem with that story was that the thunderstorms only arose AFTER the plane was repaired. Had the plane not broken, we'd have gotten off the ground with no weather delays whatsoever. I was livid, and let them know as forcefully as possible without causing the police to be called.

[@lovenakesner242]

I can see why you would be irritated and frustrated, just hearing the details, made me feel irritated.I’ve also had my share of frustration with spirit in the past 😂 the amount of money they charge for bags are insane ! Thanks for the up !. And I’m sorry you had to go through that , I hope you get your money back .

[@louiselanthier5135]

Welcome home! Sounds like you got quite the greeting from the Florida ice cubes welcome wagon!

[@TheManifestationMovement]

I've flown Frontier once and had issues. I planned to get to the airport two hours in advance, but I got an e-mail that the flight was delayed. So, I left my house later than I would have, only to get another e-mail that the flight was at the original time. So now I am stressed that I am actually late for the flight because I left later. I get there and the flight is delayed even further because they were waiting on a flight attendant. This company has to be trolling us.

[@2chuck]

Glad to hear you had a good time on your trip. Sorry to hear that you had to go through a real time experience in how cheap they are and how they leave you stranded when things go wrong (such as no replacement aircraft and not a flight every day). They don't put you on another airline's flight at their expense as you experienced. Any of the Big 5 Carriers would probably pay your overnight and meals because the cancellation was their fault, but I don't think Frontier does. It's hard to determine that on their website. I don't think Spirit or Allegient do either. I won't fly them because of that. When things go totally according to plan, they are less expensive, but when they fail, their passengers are totally on their own and pay a pretty penny for that. I hope you can at least get a refund on your unused Frontier Ticket.

[@puppetsandpeople]

I booked a one-way flight with Frontier to New York City, wound up in Vancouver.

[@teesong6801]

Brah, we were in Orlando in August and I see this huge line that snaked with at least 150 people that said luggage drop off. I was like WTF! Then I see the sign again and it said Frontier Airlines, luckily we were flying Alaska Airlines! The reason for the line was Frontier cancelled a flight that was supposed to depart at 6:30 AM, we got to the airport at 3:00 pm! People were so upset by this time that they called security & police to calm the customers. The only reason why I knew the flight was supposed to leave at 6:30 AM was Frontier announced that the next flight will be at the same time tomorrow!! I was like this was enough for me to never fly Frontier and your vlog solidified it for me!!

[@kennethbarnhouse7462]

Oh man, J, they are call it Frontier airlines because they are flying Conestoga wagons. My first and last flight flight with them was a late night 5 hour to Vegas. Same kind of issues, boarded the plane. there was a computer issue, we had to deplane while they rebooted the plane. We were delayed 3 hours and arrived 2am Vegas time. The seats had absolutely no padding, it felt sitting through a 5 hour high school football game. It was cheap and we got there and back, but it was awful

[@jeandalton7108]

You sound like us! We cruised out of Tampa for New Years. Allegiant canceled our flight. We drove to Tampa- got there at 3 am. In March we sailed out of Miami. Again Allegiant canceled! We live near Knoxville Tennessee…we drove to Miami and got there at 4 am! We will never, never, never fly Allegiant ever again. I guess they can book cheap flights every day if they don’t plan to actually fly anywhere! 😬

[@lianealbert7728]

Why would you fly a discount airline when you know you only have X amount of hours to make it to a location and have to board a cruise?

[@benjamindermer6886]

In February I came 2 hours early to the San Juan Airport for a Frontier flight. There was a line of 10 people needing to check bags but THERE WERE NO TICKETING AGENTS, and none ever came. I sent my girlfriend through security to the gate to see what was going on. The gate agents said they were understaffed and closed the ticketing gate early. They said we should have arrived earlier and would be missing the flight. I called customer service but after about an hour never spoke to a single person until after the flight left. After takeoff the agents returned to the ticketing gate, to some very angry customers. They booked us a flight for the next day but REFUSED TO PAY FOR THE TAXI AND HOTEL WE REQUIRED, not to mention another day of unnecessary PTO for us both, and dog care. Cheapo me tried them again a few weeks ago - I cancelled within 24 hours but had to email them 15 times over 2 weeks to get my refund. I did what I should have done before and cancelled my Frontier credit card. Never flying them again!

[@rogerjclough0223]

I agree with you. Myself I never fly Frontier or Spirit...I rather pay the extra money 💰 on another airline, but at least I fly the same day. It must've been frustrating that day, I feel you 🥵

[@mc-we2nt]

Wow, I never thought I'd see the day an airline worse than Spirit exists!