This one thing grew my dealership and repair shop!

[@williamosgood3565]

In the body shop business, when a shop owner hires a consultant to help improve his business, the first thing they say is to get the owner's boat and/or project car out of the shop.

[@crazymadelyn9900]

I like this guy ..he seems very genuine on his advice very realistic with his business issues and success 👍I’ve been flipping cars for like 4 years now and I can relate to a lot of the crap he goes through 🤪can drive you nuts

[@3777177]

Obviously you know what you are doing....great video.....it is nice how you ask your audience opinion, including folks you dont even know...brilliant

[@stephenm3874]

Just found this video video. I'm going through the same process in planning my business model. I'm working on a being proficient and known for Toyota and Honda only. We will repair, rehab, sell and support these only.

[@kaycemoe]

Your business adds to the fabric of the town. Community relationships make for a great place to live. Great video!

[@NanceeRBMore]

I worked for a great new car dealership for 18 years. You are spot on with everything you said. Love the channel!

[@gqbme2]

That middle bay has a lot of space. Once u get them cars out. Clean it all out. You can do all types of things there. Window tinting, wrapping, paint correction, ceramic coating, Detailing, automatic start and alarm installation, car audio installations, etc.

[@roggomes7458]

I am a technician for ten years I used to work for my uncle selling and repairing cars I have all the tools thank you for this wonder ful video great inspiration for me opening my used car dealership.

[@jaroslavszabo3899]

In 1998 I worked in small auto repair shop as mechanic. In Europe, Czechoslovakia. We had: One boss, Two book keepers, One high level technician to determine a problems, Six mechanics and One night security guy.

[@OldeCarrGuy]

I love that I found your channel because I can relate to everything you're saying! Have a great weekend!

[@paulsolovyovsky1702]

Business grows by personal relationships, once you build trust the customer does not worry as much about labor rate or whether the work is required. Trust goes along way and if it transfers to car sales that's a plus

[@ga8688]

great video.... thank you for your honesty... i would try to fix my cars for sale at off hours...8 pm to 2 am or later a part time tech or two looking for extra work....us folks do not care at what time our cars get fixed...just fixed... keep on plugging....

[@ronanderson1816]

Have you considered specializing ? such as opening a storage space, clean it out. Make it more efficient and profitable by closing a repair bay to the public. Then specialize and dedicate that bay to one service, such as rust prevention, as an example,Wool Wax. You can still maintain relationships with the public, with far fewer headaches and equal profit.

[@gqbme2]

You make a great business point people tend to overlook. Having the right people on your team is important. You always need someone who is better at doing something you can do. And you need someone who is willing to do the things you don’t want to do. I can go into detail. But you explained it in the video

[@raymondcook07]

Can you please do a video on how to bill out the repairs on your lot cars through your mechanic shop? Expenses vs. Profit. And how it is taxed on both sides? Thanks for being a long distance mentor!

[@vinniecorleone62]

It has been many years now but I found a great independent used car dealer in Marina Del Rey California that specializes in performance, luxury & classic muscle cars & they had a 3-bay service center like your own. I had a fantastic report with the owner & his partner that ran the service, in the end I bought 16 cars from them including a couple Vettes, a Trans Am, some Lincolns & a 1970 46K original mile Red Chevelle SS with 396 & a 4-speed, a terrific buy here-pay here place I loved. I blew up the motor in my '85 Vette I bought there & they gave me a fair price on a quality rebuild & even let me finance the engine & steering rack work. It can be a great business but the good honest ones are few & far between my friend, love your channel & outlook on the industry!

[@ProducerLare]

10:00 You hit great _Leadership_ right on the head Craig! 👍👍 Yes, you’re the boss; as the boss, you should be able to do _all_ the tasks at hand... from cleaning the toilets, to pulling an engine, to selling, etc, etc... yes, you _should_ be able to do all of these _but_ you’re probably not the _best_ at it. What do you do?... you _surround yourself with people that are great at all these individual tasks!_

[@gwillis01]

I agree delegating is a good thing. If someone can do the task more efficiently, give the job to that person.

[@chasleon1405]

Thank you Craig, the information was very useful. I'm a Used Card Dealer in Hemet, California, "Car Cats Auto Sales, LLC", for 3.5 years now and I was looking for how to increase my revenue and maybe, just maybe this might be an option. California is a difficult State to do business in because of the over regulations but I'm here and not sure if I'm going to leave, even though I've flirted with the idea. What you said about not wanting to work on cars I really get as I'm mechanically inclined but I want to sell, run my business and take care of business, not turn wrenches. I do believe in delegating and now I'm coming to terms with the fact that I must oversee my business and not try to micromanage it, and try to be the only Salesperson selling. Thanks again, CHAS.

[@stephenm3874]

Thank you for sharing your open and honest progress. Gold for a lot of entrepreneurs. You are definitely thinking in the right direction.

[@rontiemens2553]

I was one who commented on the previous video strongly advising you to close the auto repair side to the public. I now understand that it generates a lot of goodwill for both sides of your business, and the value of that good will should not be underestimated. Also, as you say the service side generates an income at times of year when the sales side is slow. However, I wonder if you will realize enough efficiency improvement from the service side by hiring a tech who would also be responsible for handling the customers. It seems to me what you really need is a heads-down tech, a good one, who will just concentrate on turning and burning on the wrenching. But you also need a service writer to handle the customers. Yes, it is another hire, but you said yourself you want to hire good people and let them do what they are good at. A good service writer will free you up a lot more than a tech who is going to have to try to do both and end up not doing either efficiently enough.

[@bigdogpete43]

Business is all about relationships. An auto repair shop is a minefield, but if you can navigate it, you will have customers for life.

[@stevevotier354]

Hi Craig, In the UK we have a car from Ford called a Mondeo. I saw you had one on the lot but not sure what it's called in the States. I enjoy your features. By the way keep making those blind buys I love seeing you turn a profit on those. Steve Just realised this is an old post but hey you probably forgotten what you were driving

[@warrior4757]

I love your videos man because you keep everything so real and I love your business knowledge and your common sense. I've been a car salesman for years and worked from selling high line such as BMW and all and to the cheaper brands including working for used car dealerships. And I'm one of those great nice honest ones! It's my only dream to own my own car lot like you! I don't care for kids or having a wife... My number 1 goal is to be my own boss. I have some good amount of money which I'm sure I can open a small lot with a few cars but I'm scared of making that step. I live in California and I'm very close to moving to either Vegas or San Antonio tx because I hear there's is a good business opportunities in both. I don't mind traveling to Alaska if I know I can open a business there! I can use some advice from a knowledgeable man like yourself! Thanks

[@JJ-Niner]

would be great to see the rebuilding of that Ford Mustang mach 1, good move on your decision regarding you keeping the auto repair shop, surely everything will turn out for the best

[@MarshallLoveday]

From where I stand, it looks like you could enlarge the physical size of your shop by at least 50% and increase volume easily. You might want to look for a larger, but nearby, location.

[@michaelbolton1312]

The thing you like doing best is Sales and grooming future potential customers. Anything you do that does not involve closing a deal or buying correct stock.Make sure that you focus only on the main money maker...Sales...and delegate the rest.

[@dpill36]

Heres an option for your auto repair you could add another shift maybe even go 24 hours with it you get all the easy jobs done through the night and it would be like having a security guard on staff resolving two problems at once

[@RobbieSalome]

Shema Yisrael: What a difference, a week can make, much better,. .see bruh, you are that man on the Hill, ...your neighbors can go too, and trust, ...took care of Liberty, ...Id bet that man appreciates that more then you think,.good man, good man...and very diligent decision to bring in reinforcements to help out, and doing a little house cleaning too, looking much better, and you have a different Spirit and Cadence, too...you provide much wisdom to your potential student's and viewer's congratulations !! ...from a clandestine beach in Sunny San Diego, Ca..over looking Gods Glory of an Ocean Shalom..

[@douglowden8802]

There you go , good techs hard to find but worth finding . Best of luck to you

[@AdirondackNY]

I love this channel it is absolutely amazing to listen it's like going to a seminar and having it right on your cell phone I've learnt so much it is just incredible thank you

[@marine052520031]

Segment idea .Why most used dealers don't sell motorcycles.

[@MRxESKIMOx]

when we getting the 240 update! thx alot for all the tips. Finally got my Dealer license! excited and nervous! love from Las Vegas!!

[@Entirelyxtooxtired]

Hey I'm from Las Vegas! Are you still dealing? If so, where? Congrats !

[@playgroundofsound7683]

Is it working out? U still selling cars 🚗 n vegas??? My brother lives there

[@MRxESKIMOx]

@@playgroundofsound7683 sup bro, yeah man! Slowly but surely

[@3777177]

As you well know, business is about relationships and being an expert for your customers...you have nailed it....fun to watch the success you attained....

[@stevemasterson7776]

That's a good point of view to look at the auto repair shop as part of your marketing department as well.

[@habibix_111]

C5 Audi A6. Do what you do best, and delegate the rest. That's how I've been taught in the car business. I do $50 a hour repair work for any customer who purchase there vehicle from me. But maybe I should open my repair shop to the public. I kinda use it as a closing tool when I am selling the car haha. I have an excellent master mechanic who is ASE Certified. I can relate to the not having patient part haha.

[@gio_32]

Good to hear. Now track sales and decide as you get busy what kind of jobs you won’t get involved in and start sending those to the mechanic next door. Start offering detailing services by appointment and get that guy working full time. Try and maximize the money you generate from each bay. Maybe one can be express oil changes or window tinting. Those examples may or may not be ideal where you are but figure out how to maximize each bay! Good work!

[@ratherfilmproductions872]

Space is everything!! I love these videos

[@scubasteel8411]

Man I swear we run are shops almost the same but learning good pointers as well keep it up

[@h2cimport876]

This has quickly become my favorite youtube channel. Keep it up!

[@FlyingWheels]

Thanks!👍🤙

[@MrMcmahons]

somehow stumbled on your channel and loving it. Keep up the grind man! Love all the info you give us.

[@fesco2205]

You release your videos everytime I'm at auction. I never can watch them premiere.

[@jonathan10730]

you are the best mentor I have

[@JJ-iz5ql]

Also... car that you're driving, I want to say its that lincoln mkz you had parked in the front.

[@ratj4715]

Nothing drives me more crazy than going to a shop and seeing all of their own junk laying all around their shop. To the point you can’t even walk around without running into something and than my car is expected to be sitting around all of that junk I don’t think so. It just looks so unprofessional keep your junk at home or get rid of it. I know people that have a business and things are going good but they get lazy and stop doing one part and go to the part that doing the best at the time but than if that part goes bad it not that easy to go back to the part you stop doing because them customers are long gone. The bottom line can’t get lazy and it easy to do when you run your own business.

[@imd1super615]

Like you said.... no cheap an good..... I’m an auto technician, we hardly ever the cheapest 🤷🏻‍♂️. Most mechanic shops gross 40-50% on parts. So $100 part gets sold $166-$200

[@kevinoverholtzer3126]

it is surprising that you had a good guy on the back burner for a while good guys will go from available to not available very fast.

[@JoeSmith-rb9mq]

Good job fill them bays make that money

[@j.c.smithprojects]

i dont work on other peoples trucks. it isnt cost effective to work on others trucks instead of mine. it is the definition of "STEPPING OVER DOLLARS TO PICK UP NICKELS". i cant charge enough to compensate for the savings in labor and parts by doing it myself. i see that in your situation, your repair shop is generating income as well as creating relationships that may lead to future sales. efficiency is a very important term in business.

[@domscotland9386]

I agree with what Marshall said some how you have to show that the repair shop is a separate entity from your cars sells. I had a body shop and a repair shop. It was no until I advertised my repair shop and added separate signage that I had customers coming to the repair shop. Now you are making 150,000 maybe then you will make 250,000..

[@bobm7275]

You might mention to the complainee that brakes, tires and ball joints total about 2% of what his new car cost.

[@gord2358]

Great videos Craig.

[@williamsampson4926]

Talk to scrappers who will take your scrap metal for free they will take your old brake drums, calipers, tail pipes fenders. Hey rent a place to put your other stuff in just a small warehouse or something then get to the Mach one when you can it will be paid for (the garage in a warehouse) and you'll have useable space to repair your own things.

[@badass1g]

Just bought a 99 corvette FRC at Manheim this week for 5100. It has shit ton of mods!! Cam, headers, etc! Gonna try and double my investment. 👍 I have 3 corvettes right now. That’s about all I have left since I sold all my other cars lol. I’m gonna make a video showing me winning the bid at the auction. What’s the price and miles on your Vette? Craig you should hire me to find you good cars at Manheim Utah :) I am a mechanic and a dealer and can find you good cars without rust!

[@FlyingWheels]

Sounds great. What's an frc?

[@reddawg917]

Flying Wheels FRC is a fixed roof coupe. No lift off targa top.

[@baronvondeals3344]

There are only 3 ways to grow a business. 1. Increase the number of clients 2. Increase the average transaction. 3 . Increase the frequency the average client buys from you. On another subject speak with a accountant to see if the the two sides should be separate for tax purposes, profitability/loss, or liability purposes. If they are separate determine if/how each mechanic can do work for the other. Leave the mustang up in the first spot and bring in a contractor to finish it up

[@AH-le3py]

Auto sale good and bad days more bad days less good days. Repairs always great day.

[@jaliscopow6814]

That’s a hard one wood grain 3 headrest on the rear seat leather sunroof looks American do I smell a Buick ?

[@Pistonstrokes]

7 minutes in I was like, wow! He actually took my suggestion and put it in airplane mode... then you got a call. It's all good. That was funny though.

[@AutoTechWorld_DIY]

Any chance you're driving the Audi A6 with a 2.7 that you had on the hoist at 13:31 ? Anyways, congratulation on raising your rate and like the route your going. Keep us posted 👨‍🏫

[@FlyingWheels]

I didn't realize I gave it away.😁

[@AutoTechWorld_DIY]

@More Haters? Really! Maybe it's just me, but I started my own repair business about 2 years ago. And I remember when I was thinking about rising my shop rate. I felt bad and guilty of making my customers feel bad and was scared that they where all going to leave and held back on raising my rate. After listening to some advice online, I decided to raise my rate with a heavy heart. It turned out to be very positive and I'm very happy I did that. Now, you're right, if you just do it with a light heart, there is no reason to congratulate someone for raising their rate. It just seemed like a milestone for Craig from Flying Wheels, the way he said it anyway. Does this answer your question?

[@AutoTechWorld_DIY]

@More Haters? Really! Ok, that's where you where going. Now I can understand you, your concern are the customers. I thought you where talking about the task of raising the labor rate. I can see your point. But then why are people not able to feed their kids? I know, there is people that went through really hard times that really isn't their fault and I've done stuff for free for them. But then I see a lot of people spend there money on very unnecessary stuff, they go shopping every weekend. Or they go out every other day for lunch. Or get drunk every weekend. I can't support that, if you have enough money for all those unnecessary things, you should have enough money to have your car repaired at market value. Otherwise, any business owner would just go and get a 9 to 5 job and than not having worry about his work at night like everyone else. This is the conclusion that I've come to. Please correct me if I'm wrong.

[@npsecurity5428]

How a person can start or have his own car dealership? Please explain in your next videos. Thanks

[@tylerrobertson2660]

Go through his videos he already did a video on that

[@JJ-iz5ql]

You ever had bad customers from town that you have to avoid?

[@FlyingWheels]

Absolutely! You cant please everyone

[@lightningboltz525]

@@FlyingWheels what do you do about them

[@chrisfusco1108]

Get a bigger shop. I know a place on Nantucket available.

[@AH-le3py]

When u sell tell them in 2 tear u might need repairs. A 3000$ car will get repairs in 2 years. U can do repairs at a bit of discount.

[@not2late2game53]

Sebastian is a Riot ! I gotta look up the show you're talking about

[@williamsampson4926]

I used to work at a firestone as assistant manager and service manger so I worked with the customers to give them a good job and I NEVER did things to rip off customers. Firestone was very good about that. We had lots of things to help customers. I also learned who was the good Tech and who is the bad tech many ASE Techs were not worth the paper I used to call them ASS Certified. Often finding the good mechanic is hard to do. Your right better to get a good tech and do it yourself. I wonder do you pay your techs(s) a hourly salary regardless or do you do it by the book rate? I think taking the do it faster then the book (make mistakes) is worse than paying a flat salary to your techs to do it right the first time. What do you do?

[@derekspringfield7921]

Easy! Sell Warranty

[@HomeShowTV]

lol. At the 13:15 mark, I was in the process of typing "I say clear out the Mach and bring in a guy to do your repair work exclusively through that bay". The cat wanted in and when I came back I thankfully watched the rest of the video before hitting post. I narrowly avoided being one of those guys who post bright ideas without watching the whole video. Which is good because I hate those weenies.

[@chrismoore7548]

Having the Mustang sitting it your shop for a year and a half taking up revenue generating space is never a good idea. One detailing bay and technically 3 repair bays, that one bay could generate an additional 33% for the repair business. Unfortunately, I think everyone who has ever had a shop has had their own version of your Mustang.

[@Justanotherworker]

Does he do all the repairs himself or does he staff a mechanic?

[@johnnytownes7058]

A great video !!!!!!!!!!

[@codyhusssalvagerebuilder6330]

audi a6, it was in the video

[@vikingman4614]

You should have one bay reserved for your own dealership cars

[@CobnutVTS]

bruh... he was talking about a 2014 honda pilot then look at 5:44 what drives past? a (looks to be) 2014 honda pilot, madddd

[@hanzhenry5818]

Pay a mechanic hourly as an employee to fix cars people basically give away over simple repairs. Isn't this an easy money maker?

[@allans7281]

Regarding your phone call comment, what camera do you use to shoot your videos? cell phone?

[@airborneranger-ret]

Nicely done - FYI - community college of NH around you? Contact the faculty re: hiring/interning a student/recent graduate :)

[@Noname77331]

“I walk around like a politician” 😂🤣😜

[@startingtech3900]

craigs ego killing it

[@AH-le3py]

Never close the repair shop.

[@scubasteel8411]

It’s either a Lexus es400 or Lexus something Or a Toyota Avalon or Camry or a Toyota something lol

[@imnotawasteoftime]

Recently saw a local used car dealer at a junkyard and overheard him wanting to buy cars from there. Seemed like he does it very regularly. Video on your thoughts about fixing and flipping junk cars? I feel like that's how most guys started, but would you even consider a junkyard car this far into your career or even for someone that just got their license? Seems like a waste of effort to get your license and waste of time since you should be trying to make money quickly to ensure you make ends meet, right?

[@FlyingWheels]

Starting out maybe notbsuch a bad idea

[@blackmanops3749]

Good choices.

[@DaddytechEnt]

*i'm thinking VolksWagen but not a Jetta not really 100% sure on this one exactly*

[@getupandgotransport6344]

Hey quick question if i buy a car from you would the taxes be cheaper buying this vehicle from you than buying it in Connecticut. i only ask cause a dealership in nys told me that if I bought a car from them I would not have to pay dealer something tax. Hiring people is a pain in the butt. I go through this all the time good luck on that one.

[@FlyingWheels]

We have no sales tax in NH. You pay in your own state

[@aizennishamoto3503]

I love your videos

[@nickbryant3848]

Hey Craig, I’m hoping you can let me in on something. Can you let me know if it’s possible for you to sell a vehicle from your lot without having the customer sign public information sheet? It’s very annoying to get the constant communications from the vehicle warranty scam companies. These companies already know the year, make, and model. I’m wondering if this step can be eliminated.

[@stuntman1268]

you should open up a Ram dealership.

[@jamescc2010]

How do price your car repair rate comparing to the market and competitors?

[@FlyingWheels]

Alldata

[@williamsampson4926]

I'd fix my cars first and....offer repairs to your customers!!! Those who buy from you you promise to fix your customers cars. That builds good customers. I knew a guy who did body work but got tired of dealing with picky customers. He began buying wrecked cars and rebuilding them taking two totaled cars and then making one good one and selling it to dealers (yourself in this case)

[@miketaylor8323]

What happened to the guy that said he may sue you for his paint.

[@FlyingWheels]

🤣😡🤣😁never heard from him again. (Yet...)

[@caseywhite8969]

Not trying to brag or anything... but I was the thousandth like

[@johnellis2758]

Your best videos

[@JJ-iz5ql]

Wow gas is cheap over there. Its at 4.10 here in socal.

[@leoderosia9279]

2.32 a gallon with no income or sales tax in NH....Calif is a high tax demonrat shithole

[@rontiemens2553]

@@leoderosia9279 State gas tax in NH is 22 cents per gallon.

[@joepierson3859]

Leo Derosia the weather sucks in NH though get what you pay for

[@onetonf350]

Juan Vega. Price near Portland Oregon today is 2.79 for the cheapest gas ! Not bad considering other states

[@shaneprescott432]

Is the flying wheels tech efficient? . Can you use your channel to increase your sales by doing on line sales ?

[@andys3275]

C5 A6

[@AH-le3py]

U don't have enough space too....Dr.Hussain

[@felipelisboa8677]

Audi A6!

[@immanuelbarber5064]

Lincoln MKZ

[@immanuelbarber5064]

Appears to be an 09

[@PasanJayathilaka]

How often do you wash your cars?

[@Dr_Mike2]

While you bring up valid points about finances and liability, you worry entirely too much. Sales feeds repair. Repair feeds sales. Why do you think new car dealerships are all inclusive?

[@playgroundofsound7683]

Why should i believe a business is either growing or dying?

[@2exiw]

Craig for mayor lol.