This software fixed my website agency.

[@buildwithcamille]

Thank you for making this video. I'm hoping this is the solution. I have been looking for.

[@dave-swift]

Let me know how it goes! I'm still using ManyRequests and it's been great.

[@perfekta_unlimited]

I have been using manyrequets since last year and it has been the best tool for my business. I offer unlimited graphic design services as well as one off services. Many requests is great!

[@dave-swift]

Thanks for sharing your experience! ManyRequests is the tool I didn’t think existed!

[@professeur-pierre]

I heard ManyRequests haven't released anything major for the last year. Is this true? Have you heard/test Retainr IO designed for agencies too? or any other good alternative for agencies? Thank you for this video too! 🙂

[@dave-swift]

Yes, they did release a new version last year. It didn't really add the features I wanted to see, TBH. I gave them a lot of feedback via email, but they have chosen to go a different route than my suggestions. I haven't tried Retainer but thanks for letting me know it exists. Other options for agencies could include Blue & SuperOkay, both of which I made reviews on recently. Blue: kzbin.info/www/bejne/g6G6h42lntRqjcU SuperOkay: kzbin.info/www/bejne/npO7Z2B6jJqCj6c Thanks for watching and commenting!

[@junglestar]

There's a script on CC that looks very similar and has almost all the features.

[@charisael3673]

What is the name of that CC ?

[@Intensivgamer]

?

[@whatamiwitnessing1003]

Elaborate

[@pezreloaded8436]

This is very interesting, thanks for sharing.

[@dave-swift]

Absolutely, thank you for watching.

[@JohnChvatalGSTV]

Have you run into any downsides of support requests. One thought is a client could dump a whole bunch of requests in a single support request.

[@dave-swift]

You can create requests for clients as well. When that happens, I break the request up into individual tasks. 👍

[@peterrudd]

What happens if a client sends in a request but they've already reached their max allowed?

[@Vinrob92]

Founder of ManyRequests here! The request will still be submitted but they'll see a notice that they've reached their max number of requests and must contact your team to upgrade to a higher tier. In the future we will also add a setting to set a strict request limit where they won't be able to submit any further requests, so it will be up to you to choose.

[@dave-swift]

Thanks for getting to this comment before I could! I'll add that you can also create tasks for your clients and you have the choice of making a free task, deducting one of their pre-paid tasks, or billing them separately. One thing I LOVE about ManyRequests that didn't make it into this video is that now I have one platform where you I invoice clients for ala carte work or one-off work, and it's the same platform as their subscription! This is a big usability win for customers. They are trained to always go to the same place for all of their needs.

[@MauroHernandez93]

@@Vinrob92 did you address any of the feedback in the video? I’ll sign up if the image markup tool is implemented

[@AniketNBorhade]

Thank you

[@dave-swift]

No, thank you! Happy to see you here, Aniket.

[@robreichjr]

Update?

[@dave-swift]

Hey Rob, ManyRequests recently (like in the last couple weeks) shipped v2. I'm still using ManyRequests v1 and quite happy with it. Only complaints my clients have had in a year is that they want to be able to email to start a new request. I think that's pretty reasonable so I hope it's something the ManyRequests team adds.

[@robreichjr]

Thanks for the response. I manage SEO as well as provide web maintenance/retainer that would entail odd jobs and not as cut and dry as most monthly tasks. Do you need to charge them in order to submit a task through this platform, or just an option? Also, did you find any friction from the clients wanting to use this opposed to just sending an email? I have a lot of clients who may not be as willing to use a new 'tool' Thoughts? @@dave-swift

[@dave-swift]

Hey Rob, YT is so bad at alerting me of new replies. Sorry I missed this. You can submit tasks without charging people. You can also create one-off tasks if you have non-recurring services that you charge for. As for your other question, I have one client who refuses to use the system and just emails. As long as the ticket is created in the system first, you can reply via email, but I really hope they prioritize adding this feature.