TikToker's Negative Review Results In Viral Drama

[@rosebud8043]

I'm not a bread expert but I can tell that those sandwiches are dry as hell.

[@trudiehoward2698]

Was about to say the same thing….. not a bread expect just a bread addict and they looked stale!

[@PrincessTrundlebumps]

they look like gas station sandwiches

[@Willow-as-Phoenix]

That's what I just said. I feel like I should moisten my eyes just from looking at it.

[@Willow-as-Phoenix]

​@@PrincessTrundlebumpsYES!!!

[@trilbynhiss]

Depending on the humidity, bread can dry out in a matter of minutes. Those sandwiches would need to be made as ordered, not in advance, if that's what happened.

[@werewoofwoof]

Baker here! Specifically bread baker here! Dry as hell looking bread.

[@Inexplicablyexplicated]

😂😂😂

[@justbg]

We even got specialists testifying over here hahaha

[@DoritoBot9000]

Random non expert here. Those buns looked like they could be accessory to a murder judging by how solid dry they were.

[@hazelmint6671]

I'm not even a regular or very experienced baker, but do eat bread on a regular basis. I can tell that's at least 4 days or a few weeks old bread.

[@Phil-tn5ny]

Celiac here who hasn't eaten bread in 15 years! Dry as hell looking bread.

[@Fishnetsandflannel]

$55 for that is shocking, I would be PISSED if I spent $110 to get tea with a friend and that's what I got. Even if I didn't agree with the original girl though, it's still super unprofessional to make a tiktok response to someone leaving a review you don't like.

[@ceceeeeeee443]

finally this comment !

[@laurapotpie]

Thats about right for tea service at tea house or nice hotel to be honest - at least in Canada anyway.

[@aduckofsomesort]

@@laurapotpieif it was a nice service no one would think badly of the price

[@MyCatIsADonut]

I paid $49 a person for afternoon tea at The Whitney in Detroit, the Detroit location he alluded to at the beginning of the video. In a stunning old mansion from the 1800s and the food/tea was incredible and homemade. Our waitress absolutely spoiled us and sent us each home with our days sampling of tea, locally made chocolates, and extra scones (and also snuck us me a couple extra mimosas) Seeing what they paid vs what they got made me want to cry just a little bit

[@aduckofsomesort]

@@laurapotpiebut this wasn’t a nice service

[@vexine]

A “Sorry you had a bad experience, we will work on improving our business” goes a lot further than the defensive bs that owners always do. It’s like they never learn from other people’s mistakes

[@jakegunning61]

Some reviews are bullshit though my business god a bad review cause our food was bad and the waitress was short with them ....the problem is we don't do food nor have a waitress cause I own a toy store not a restaurant and the dude refuses to take his review down idk why

[@Asmodis4]

@@jakegunning61 are you, by any chance, member of a miority or did you helped imigrants in any capacity. did you have openly backed up a political party or did you allow flyer of a party to be displayed in your shop or are you IN a political party and/or in a representative role localy?

[@jakegunning61]

@@Asmodis4 my business partner is a minority but we stay fairly quiet on politics cause we don't want that to affect the business

[@Asmodis4]

@@jakegunning61 we had some goons doing this with our business because we are political very active and employ refugees from syria and the ukraine, some cant handle this. so, we got some of this "bad food" reviews. we sell chemical components and instruments for laboratories, universities and schools. they see the name, get a fit of rage and cant think of anything else than "imigrants working only in fast food, because, duh, they are dumb" and THATS why you get bad "food reviews".

[@JustaMomnFamily]

THIS!!!

[@mage1439]

I 100% believe the reviewer. She's done how many reviews? What would be the point of her being unfair to this one particular place? Everything the owner said sounds like BS. I wonder what her business's star rating was before this review.

[@ceceeeeeee443]

yesssss every excuse

[@kristyAMF]

Yeah when she showed the reciept for the bread but didn't zoom in or hold it up closer so we could read it I stopped believing anything she was saything I mean what was the point of that. It was like on the office when Michael pretends he bought kelly the hello kitty laptop sleeve and she asks to see a receipt and he passes her one but when she checks it it was for Mcdonalds or something. Just having a receipt isn't coming with receipts you know?

[@estrellaescobar5723]

It was 4.5 stars (from 37 reviews), is showed briefly at 3:51

[@birichinaxox9937]

Yep exactly.

[@BreakofDawn]

She lost all credibility when she accused the reviewer of sending her followers after them, when that so clearly did not happen. If you have to start off your response with a lie, why should I believe anything that follows after that?

[@liorenze6648]

She was being honest, if you are paying over $50 for "High Tea" there is an expectation of a certain quality and standard. High Tea is not just some cafe crap on a plate...

[@gemlouise1260]

I would expect everything to be fresh baked on site for that price. Looks like it's all cheap prepackaged supermarket stuff they buy in.

[@MannyBrum]

Tell that to all the local restaurants that have "world famous" meatloaf on the menu. 😂😂

[@joeycohen7533]

Owners need to remember that reviews are opinions not personal insults

[@laurapotpie]

That review was pretty ridiculous though like come on.

[@aduckofsomesort]

@@laurapotpieso you think it’s fine to charge $110 for lackluster tea and dry breads?

[@shadelings]

@@laurapotpie No, it wasn't.

[@chocobug0]

@@laurapotpie she simply stated her opinions on the place.... she didnt say anything wrong besides maybe the strawberry dessert thing

[@vanilla_labelle]

@@laurapotpiewhat is ridiculous about it

[@Nam-wan-teehee]

Queen of Afternoon Tea posted on her Vegas tea review yesterday that people shouldn't be leaving reviews for a place unless they go there and enunciate how these were her opinions and experiences. So that can be her "response". She addresses it without addressing it and was very clean about it

[@LostStarzOfTheSky]

Classy

[@SlimKeith11]

THat sounds appropriate.

[@hannahreed2451]

To me this is just a classic case of an owner getting butthurt over a review. And maybe it’s just me, but one bad review isn’t enough to stop me from visiting a place of business (unless it’s extenuating circumstances of course) but an overly emotional and unprofessional response from an owner absolutely will. We all know negative reviews suck especially when you put your heart and soul into it only for some random person to take a sh*t all over it. But a good business owner will accept the feedback and strive to make improvements. Not argue about whether bread is stale or not and give us some random excuse about strawberries. An owner’s response can make or break a business.

[@Ratatoothie]

There's no chance the owner put her heart and soul into this business. She's just incompetent

[@mariapaz6379]

@@Ratatoothie yep, if she trusted her products and service she wouldnt need to gaslight their costumers.

[@CluelessClozie]

Perfect comment! I will regularly dismiss 1 star reviews if the majority are positive. But if I see that the owner of a business reacts this poorly to criticism? It immediately puts a bad taste in my mouth that is hard to get rid of

[@gemmgemm511]

This! 100% this!

[@Amaya_Mari_666]

💯 in order to run a successful business you have to take criticism an use it to better your business instead of being butt hurt about it the women gave actual criticism that the owner couldve looked into fixed and moved on I wouldve fixed wut was needed then asked the reviewer to come back free of charge to give a second review that's how u do good business

[@bazalmorani6557]

As a business owner I can tell you the only appropriate response to a review like this is "we're so sorry you had a bad experience with us. We are currently looking into the situation to resolve the issues. We appreciate your feedback and would love to invite you back in in the future for a free experience that better represents us as a business."

[@LadyFluffistein-oj3dj]

Her reviews look genuine. Same for that bread, it looks genuinely dry...

[@cybermimi101]

Yeah she’s actually honest with what she thinks

[@reinasherman8009]

Yeah she seemed very genuine and even gives things that she likes about places. Which some people don't do. I honestly like a review that seems nice and fair. Owner seems like a turn off.

[@lostineggsaisle]

That's what I thought. I thought she sounded very genuine with her review. She didn't seem like she was being biased or looking for things to complain about. I actually felt like she was trying to find something to speak nicely about. Even when she complained about the bad stuff she made it sound not so bad, lol.

[@chadrific]

that bread looks SO stale you can see clear as day that bread is old

[@ilive4anime.]

Those are the kind of reviews i thrive on.

[@nickially7544]

Tbh as someone who lives in Ontario, I am SO happy someone is calling out subpar service for that exorbitant price. The restaurant business in Canada has been completely over saturated since Covid and businesses are overcharging out the wazoo for frozen or premade stale meals. Ridiculous.

[@janicewolk6492]

Restaurant food in my area (Pittsburgh) has gotten awful. We make all of our own now.

[@annetoronto5474]

I would be really pissed to pay $55 for tea and sandwiches! 😂

[@redhousewife4406]

Strawberries don’t go bad overnight. Either she bought low quality produce or her kitchen staff isn’t on top of things. That makes the reviewer’s claim of stale bread believable. If the owner hadn’t responded people would have assumed the place had an off day. But this response says otherwise.

[@switchgear100]

it gives me kitchen nightmare vibes where the owner is hands off and says they are doing one thing but the staff with no oversight stopped giving a shit and is doing something else.

[@AuntBee42]

okay but imagine a tea shop overhaul show like kitchen nightmares lol

[@petthequeenofmaddness8592]

@@switchgear100 ya the bread give's me "we got it this week, but the bag say's it's two months old" vibes

[@Reina69]

What’s funnier is people looked into it. Her store in the mall isn’t set up for a kitchen. No ventilation or anything. She buys out of house and just sells that crap lol. “Kitchen staff” the minimum wage girls she has behind the counter serving tea and coffee

[@AuntBee42]

@Reina69 you can tell that her stuff is store bought or externally bought, it explains the uncharge too.

[@MrHorserider15]

“Hating on us doing well”- there was literally no other customers in the shop.

[@anyesmoh9260]

Riiiiggggghhhhttttt?! That's exactly what I was thinking 😂😂😂😂😂

[@peztopher7297]

If they are truly doing well, then one bad review should make no difference.

[@mariat6170]

@@peztopher7297to be fair a review from a regular person vs the review of someone with millions of views/ and hundreds of thousands of followers can impact your business. Social media has tanked a business before. I don’t think she handled it properly but I can see why she was afraid for her business.

[@Branwene1]

She's right, it's not High Tea and it looks like a really depressing Afternoon tea.

[@theladyisabelle]

I did not think that was high tea... But I am not a tea person. I thought high tea was more extravagant...

[@shionabeth]

@@theladyisabellehigh tea is actually a full on meal, a hot, substantial meal with some kind of meat, usually served early evening. Basically, dinner. In the UK, the word ‘high’ has been dropped, different regions call an evening meal different things, but a good lot of us call it ‘tea’. It’s considered a faux pas to confuse afternoon tea and high tea. Fun fact, afternoon tea can also be called low tea.

[@nickdavis27]

Guess it was actually low tea.

[@theladyisabelle]

@@shionabeth Thank you for explaining that! I was going with way more elaborate and better food! And now I know what high tea is! And that is how that will be defined I my home now! 😁

[@Cardinal_claw]

I feel like this is waiting all day for it but it's nowhere near as good as you thought it would tea or guilty 1 am snack that was not worth it tea

[@amberhumbert6056]

I can’t get over a “tea house” only offering one decaffeinated option. I work in a casual restaurant and we have 9 tea varieties and 3 of them are decaffeinated.

[@InvadrFae]

I feel like companies need to stop responding to people. Like if they're not saying thank you for your review, have a great day, They need to just keep quiet.

[@Duckduckobtusegoose]

The only time I’ve ever agreed with a company responding to a negative review is that famous response of a customer complaining about their order being taken on the phone and the person hanging up then when they showed up the food wasn’t ready. But the employee like literally had a seizure or something and when the customer showed up the ambulance was currently there taking care of the employee (or something like this, this is from awhile ago so my memory probably has details wrong). The customer still posted a shitty review completely omitting the medical emergency taking place and made it seem like shitty service and the owner basically was like “I still offered to make your order when you showed up while the ambulance was at our store but you refused, a medical emergency takes priority over an order” though much more professionally.

[@NottyAries]

I agree.

[@bradleychambers7189]

Well said. It doesn't look professional.

[@xosecox12]

Agreed. I get it in situations where the owners know the person is lying about even being there because they say something that can’t be factually true or it’s a business that has everyone who was there on record (like a tattoo shop), but otherwise, everyone is entitled to their experience and you will never please everyone. A Christian fundamentalist will probably not enjoy their experience at a metal-themed burger bar like Kuma’s that plays horror movies during dinner. And that’s okay. Not everything is for everyone

[@Shenanigan1720]

I agree

[@Pumpkinbologna]

Just because they possibly bought fresh bread the same day doesn’t mean that they served the reviewer that same fresh bread

[@monie2193]

Yeah, and if that fresh bread isn't stored properly, it will go stale very fast. I have left out fresh bread accidentally and realized it a couple of hours later and it was stale.

[@steffymuze]

​@monie2193 exactly. Cut up and left out for hours? Not so fresh anymore same day or not.

[@leileyaravencroft]

Oooh good point!

[@bree6719]

I’m not 100% sure but most cafes etc buying bread wouldn’t have a daily receipt, wouldn’t they have an account with a supplier etc? So they would pay at the end of the contract term. Well unless they were on a pay upfront system.

[@peztopher7297]

Then what's the point of having fresh bread if you serve some stale?

[@jazzynicks]

I would just like to be clear as a person who lives in Kitchener/Waterloo....Burlington is AN HOUR drive on a good a day from here. It is NOT a competing business when you need to drive for an hour at best on the highway in 401 traffic (notoriously HORRIBLE) just to get there. Also, we have sooo many tea related businesses much closer than hers. She is absolutely lying when she calls it a competing business so I'm instantly annoyed.

[@victrola2007]

Was about to write the same thing!!

[@tapefiend]

I caught that too. In Burlington alone, there's Serendipity, The White House (which the owner herself mentions), Sweet! Bakery and Teahouse, My Tea, and the Turner Pavilion. And I'd bet good money there's even more than that in Hamilton, Guelph and just about every other city and town in between Burlington and Kitchener.

[@itwasmedionysus]

I love this because the Queen of Tea called the first place a Philly place and I was interested as a person who lives there. It's an hour if you can afford that uber money (who has a car and/or car money in Philly???) or an hour and a half with the Most Unreliable Busses in the World (the subways are pretty good)

[@alexxC37]

Exactly! Saying “competing business” is a total copout. Are all tea houses in Ontario competitors? Who’s paying for all the gas? I’m certainly not going an hour away, idk how good it could be. (Or not be lol) I don’t like the snarky comebacks some businesses put up. It never looks good. I understand it must hurt to get criticism, but if it was me i’d try to make it right instead of making a snarky video. If I saw a company really tried to make things better (unless the person was being really unreasonable) i’d give them a chance. I rarely go to mapleview and am definitely not in the market for 55$ tea and scones but if theres a special occasion or something, even if I just wanted a coffee, i’d go somewhere else.

[@SailorMya]

As someone from the states I wouldn't have known this thanks for the info! Honestly even without the new info that they really are NOT competing businesses the reviewer has been nothing but honest in other reviews giving both good and bad but all those bad reviews were to boost her own shop??? What do the good reviews do for her "shop"??? The owner had a chance to address the needless hate, take the criticism at face, and promise to do better in the future but she instantly went on the defense blaming everyone but herself taking no accountability for the poor service. First it is the reviewer's fault for "sending her hate", next it was her suppliers fault for "selling her stale bread", then it again is the customers fault they didn't get their full order because they "turned it down"... Note how NOTHING is HER fault...

[@TacoAiden9]

I work in the food industry, I'm a chef to be specific, Any establishment that makes you prepay for your meal, especially something as simple as they ordered that can be done on the "fly" it's Very telling they want you to pay before you find Out it's crap. Too many people have walked out without paying So they found a solution to get paid to serve crap. It was EMPTY her food Should have been their only priority. To even correct someones opinion is wild

[@MyCatIsADonut]

As a local, I need to shout out the Detroit tea she reviewed at The Historic Whitney House. Took my mom and grandma there for Christmas and we were PAMPERED. My 87 year old grandma said it was the fanciest she's ever felt, and she and my late grandpa traveled to dozens of countries throughout their lives. If you have the chance, brunch at The Whitney is worth every cent

[@Sorchia56]

The Whitney knows how to do every function properly! I’m so pleased you went and took your mum & grandmother. It’s decorated to perfection for any occasion and time of year but at Christmas it is truly magical. We’ve hosted several weddings in our family there as well as attended functions when required. It’s a truly lovely venue and again, they know what they are doing. I’m never unhappy to travel from Belfast to an event at The Whitney.

[@MyCatIsADonut]

@Sorchia56 from a native Detroit resident, what up doe! We LOVE welcoming out of towners and love even more hearing how much those out of towners appreciate our city! I wish Corktown had as much Irish influence as it did when I was a kiddo and before that, but I love every corner of this city no matter what 🧡 (edited for spelling issues)

[@Lesismore20]

Thank you! We’re planning a trip to Detroit, and I’m so excited for that recommendation!

[@seachelb7245]

I have been wanting to go there too. I love everything Henry Ford lol Native Michigander here as well. Just outside of Detroit in a city nobody ever knows 😂 LP.

[@MyCatIsADonut]

@seachelb7245 my SIL teaches at LP schools 😂😂 what up doe! I'm at most like 15 min from you 😅😅 Check out historic W Canfield! Where all the big founders of detroit as we know it lived. Such a cute street!

[@Baralai]

2:51 that platter looks like display food that’s been out all day.

[@shadowchaser8248]

I agree the bread looked stale but what would really frost me is something the owner conveniently did not rebut- the service being terrible. To not go back to check on them and have to go up to ask for butter or milk after being served for the price of this is inexcusable. And that would convince me to not patronize the place.

[@sazm5432]

Fr high tea service is super hands on. For a customer to have to ask for milk is CRAZY

[@GaskyChan]

She didn’t rebuttal the criticism of the tea options either. I have more tea options at home and this is a coffee and tea home.

[@gelflingfay]

I noticed that, too. Aside from the initial ait down at the table, she never brought up the bad service.

[@gelflingfay]

​@GaskyChan me too! I have like 20+ kinds of tea.

[@t1dotaku]

@@GaskyChan The fact she felt the need to drag in another business as her excuse for the tea options is soooooo shady. "We buy all of our tea from this other local place" Cool so are you implying that A) You'd rather not support the business more by buying more of what they have available or B) that they don't have a great selection either? Cause either why the implications are bad.

[@spookayitsme]

Who would reject an exchange desert? Nobody. I smell lies

[@kiwi_crush]

I reckon if they really had offered, she would have opted for another scone and MORE CREAM.

[@LittleAF88]

Trying to claim that freshly bought strawberries went mushy overnight is WILD! Either those strawberries weren’t stored correctly or they weren’t bought the day before. Both are a red flag when you’re trying to claim that everything is done properly. And that bread looked stale. I could feel the texture watching that video 😂

[@katemarr1984]

I have five years in hospitality industry. I've seen many occasions where things go sideways. It can be a distributor, storage, and service issue or a combination of all three. Sometimes ish happens out of anyone's control. I thought the store owners was response was fair and she took responsibility in a professional way. I despise people who post hate, vitriol and threats of the nature she's received. People are awfully brave behind their keyboard. There are no excuses for it. Period!

[@KpopZuko]

Yo, so I grew up on a hobby farm, and if they were local grown, they could turn mushy overnight. I’ve had it happen to strawberries I’d just picked the day before often. Dunno about anything else, but that I can say does happen from time to time.

[@SailorMya]

I honestly think she has a food storage problem in the back if the bread she "just bought" that day was left out long enough to get that stale and the "fresh" strawberries, went bad over night??? either time moves differently in her café OR she doesn't know how to properly store her ingredients!

[@sebeed2324]

she must have bought them from Loblaws XD

[@majesticmeerkat921]

I used to work at Godiva and we dipped strawberries daily. When we got strawberry deliveries in I would have to go through and examine them to make sure they were acceptable because they often arrived moldy, soft, or otherwise unsuitable. In that case, we would reject them. It is completely possible for new strawberries to be bad. It is unlikely that they were initially fine and suddenly went bad right away, though. They were probably delivered bad and nobody checked them on arrival.

[@oldwindowsbutterflyicon2176]

That bread WAS stale! source: i have seen fresh bread before

[@Ginger.Gemini]

Those sandwiches were visibly drier than my hands during the pandemic handwashing and hand sanitizing protocols at the hospital. If that bread was bought that day then those sandwiches were prepared all in advance that morning and sat uncovered in a fridge until serving.

[@thewanderingginger871]

This! They looked like pre made and like they sat uncovered. They also had very little filling from what I saw in the video!

[@LT-hg7fc]

Owner made things worse. Anyone could see that it was very unappetizing and inadequate for the price.

[@switchgear100]

If you are purchasing you teas from someone they are not a competing business, you are their client.

[@factorygirl2286]

lol

[@jakegunning61]

U can be both it happens all the time

[@Velveeta-Cheese]

exactly! “We are competing businesses, but we support each other equally” so does he buy your products? No? Okay then, you’re supporting him financially…as a customer 💀

[@FancyForestPerson]

The strawberry thing bothers me. If they went bad send your manager to get more in the early AM, Get them prepared and serve them. Why do people give minimal effort and expect maximum pay? If you can’t serve what’s on the menu remove it or discount it.

[@MarieLehleitner]

I can't believe the owner's argument is "we bought the bread that day, so it absolutely can't be stale." Like why would the reviewer lie about your bread being stale? And we all have eyes and can see that the bread was pretty stiff-looking. You can also taste staleness. Also you can buy stale bread cheap, so either her staff did that to save money or they just recycled old supplies because no one goes there.

[@elaexplorer]

Even if the bread was bought fresh then they went and premade a hundred sandwiches they're going to be stale before service.

[@Amaya_Mari_666]

Right even if it was bought that day doesn't matter bread can go stale in a hour or two if not stored properly, they probably pre cut that bread an let it sit around until it was finally used to make a sandwich

[@JasminMernica]

I‘m a baker. Sometimes it can happen, that the bread is freshly baked, but looks and tastes like a brick stone. It can happen, but it’s something to learn from and make sure the next product is better. Her deflection isn’t doing anything better. A good owner takes the criticism and make sure, it won’t happen again.

[@verucasalt9182]

The place was empty. Probably are sandwiches made several days ago and served to that lady.

[@carmenburton4918]

She could've bought fresh bread but used the older bread first to get rid of it.. aot of kitchens use FIFO..FIRST IN/FIRST OUT.. and people who don't care about quality might not throw it out but give it to guests..unfortunately

[@metademetra]

One line got me on the reviewer's side: "This is all matter of opinion and slander." Something cannot be both an opinion and slander. An opinion means the person making the claim genuinely believes it to be true. As such, painting an opinion as slander is an attempt to stifle criticism

[@davidgonzales9039]

The response is 0 accountability and A LOT of deflection. Even the "resources are out there" smells of BS.

[@nineteenfortyeight]

She didn't say she received any such message. She said such messages are unacceptable. She's a liar.

[@kevg1617]

Not just bs, but arrogant, condescending, and frankly dumb. She's grandstanding offering resources to people she has diagnosed from a sentence or two on the internet, from the height of her no degree in any psychological, or psychiatric field. I could grandstand that she needs medical help from her clear and visible delusions as well, but that would be a hate crime, so I'll abstain.

[@vc.6075]

her saying she's going to have to talk to the bread supplier is giving "it's not my fault, but now that you pointed it out, I'm going to fire someone"

[@Nameless-lk8ld]

Competition?? That’s like saying Gordon Ramsey can’t review a restaurant because he’s a chef who owns restaurants!😂

[@rebeccabriggs9452]

Welp. There goes Kitchen Nightmares!!! 😅

[@EnlistNewsNow]

She stated some of the reviews are fake and came from a competitor.

[@Nameless-lk8ld]

@@EnlistNewsNow Exactly! Except her “Competitor” ate the food and posted her opinion with proof of the shabby food and criminal prices. It’s not fake if you film it 😊

[@jennifers8843]

Wouldn’t common sense tell the people of the Cupcake cafe that she doesn’t give all her competitors negative reviews so their accusation makes no sense

[@zsom1987]

Not to mention Kitchener and burlington are over an hour from each other. Totally different markets😂

[@-MaryPoppins-]

Bread is one of those things where you CAN tell whether it’s actually fresh. The sandwiches were 100000% STALE. They clearly cut the bread out and left it out/stuck it in the fridge overnight without the proper containers.

[@LiltrexYT]

0:37 serving tea as a waiter and serving tea as a commentary youtuber. It's your destiny lol

[@whale_why_not]

Omg this is the best comment 😂

[@katemarr1984]

Nailed it! Underrated comment for sure! ❤

[@sephinarose420]

😂 👑 👑👑

[@JamieHersheys]

I was just about to type something similar lmao I'm glad we were all on the same track 😂

[@MaidenHelll]

ExperTEAS

[@nsh5309]

The owner admits she didn't serve them the strawberries and if the client doesn't want an alternative dessert she should have given them a discount for the inconvenience.

[@Nyxxeonn]

Company owners really need to start realising that unless you are able to prove that somebody is lying about a review, you should just not say anything. Starting beef on tiktok is just going to run your business into the ground.

[@steffymuze]

Fr! They should know by now that receipts exist and they will be shown.

[@carmenburton4918]

Betty's in York is the best tea experience I've ever had. And my grandmother was an absolute tyrant for perfect tea service early and afternoon tea.. even at home, god forbid you interrupt tea... but ive had tea with very strict expectations thanks to an overly emphatical granny. And this tea service sucks. It's awful

[@moominmay]

Ay! Been there three times now always great food - once the queues shorten and you actually get in haha. My fave is the Pump Room in Bath - absolutely exquisite and I love the history of the venue too. Always have fantastic customer service too!

[@amandabernard8179]

It didn't even look appetizing. Like I could tell that bread was stale. Also every time I've seen that tiered serving tray thing in media it is usually packed with appetizing food. I'd say it was a good review

[@elaexplorer]

Right, and the first thing I thought was how long ago did they make those sandwiches? Sure you can have fresh out of the oven bread in the morning but if you're premaking a hundred sandwiches and leaving them out until serving time, the bread's going to be stale.

[@yvettemartin9703]

plus you have to ask for the milk, and they give it to you in a paper cup? You better give me my $55 back LOL

[@motherofdragons3481]

That look just sad and overpriced and exactly what it’s expected from a business in a mall.

[@bellaloves8656]

I wouldn't even call the review brutally honest, from the bits you showed it was just factual

[@ileolai]

5:21 i can physically see how dry and stale that bread is, ngl

[@angelwings1979]

Yeah, it’s obvious the bread was not fresh.

[@ceceeeeeee443]

Totally ,,,

[@ileolai]

@@angelwings1979 the croissants look flat and old too. you can see it. the bread she talked about being 4 days old looked one day from going moldy. i think her review was actually too generous.

[@bellaelleira]

Yeaahh! I’d like to believe a lot of us at one point have seen and felt what stale bread is like to be able to identify it right…? That mfer stale…

[@someoneelse4710]

Could be improperly stored, too. Even if it was purchased very recently, it you leave it out overnight it's going to dry out

[@luxvox9239]

A receipt for a bread delivery does not mean that was the bread used. A receipt for bread that day could mean they are using the last of the old bread. You can tell by the video there was an issue with the white bread sandwich. Pointing out that milk doesn't come steamed in a paper cup is supporting competition.

[@kevinair7669]

She didn't even show the receipt, she's just lying

[@ALumina21]

She has reviewed places near her own tea shop, some a block or two away from hers. So for the other person saying the Queen of Afternoon Tea left a bad review because it competes with her own business is ridiculous.

[@MonolithicCyanTsunami]

Man, she could have just apologized for the poor service at the very least, if you’re going to charge an arm and a leg for tea you ought to make the experience and service well worth the price.

[@brookeswapp5871]

The bad review seems fair. I've had my fair share of afternoon tea and yea that's a sad experience of an afternoon tea for the cost.

[@jknox632]

Exactly! I can make sandwiches at home that are 100 times more appetizing. Glopping fillings on dry bread and charging those prices is laughable.

[@kelsqi-books4835]

As a restaurant worker I'm confused how a receipt saying she bought bread proves anything. We all know how the "USE FIRST" stickers work... just because they bought bread doesnt mean they werent going thoigh older stuff first.

[@carissamessina1908]

The tea shop owner is really butt hurt. She can chill. Someone didn’t like your business lady. Get over it. The reviewer isn’t at fault for others actions. She didn’t say to go give hate comments or threats. She said her shop wasn’t great. Business owners, managers need to chill. These responses don’t go over well. If it’s a blatantly false accusation, then respond. Not like this. She’s just some angry woman. 😂

[@uok6216]

Weirdly lol she was very chill in her vid. Or atleast passive aggressive. 😅

[@bunnyluver2176]

@@uok6216Seems fake and passive aggressive

[@jellyie3806]

The queen of afternoon tea has very simple & very consistent standards for tearooms that she applies every where and she’s often pretty generous with her ratings. I believe her first and second it’s bad form for a company to respond to a trolly review in this way anyways instead of just working to improve their service. I’m glad she’s blowing up though it’s deserved 🎉

[@LadyPhoenix20]

Queen of Afternoon Tea did a very fair review. I went through the videos on TikTok and it does look like Queen of Afternoon Tea did sell her tea house last year and it reopened this year under new ownership, the website most likely forgot to update the about us section. Looking at the mall floor map and learning what previous shops were in the location The Cupcake Cafe is at, it appears that there is no actual kitchen on site and lacks ventilation for an oven, meaning the food is not made on the premises. That receipt that was shown was clearly from a regular grocery store.

[@Reina69]

Actually someone called her out who works in the Burlington mall that the bread is from the cheap bakery inside the mall.

[@MuthaMuthr]

Yeah like if it's not by the food court I'm having issues seeing how anything is made on site. Won't be fit for a kitchen.

[@peztopher7297]

Ew, very unappealing.

[@ChrissyBeTalking]

No sir! You may not know, but I would bet my last dollar that she was not offered a free dessert. There is no way that that woman turned down a free dessert! No way! 😂

[@ppeans]

as a previous self employed cake decorator, an honest and true review was to me. a lot of people stay quiet when they receive bad service or products and that's not conducive to a good business. if someone says to me (they have) "the cake was a little dry but edible. it looked beautiful but something was a little off." i can avoid it in the future and improve. i told my client, I apologize and sincerely thank you for the truth. And then offer another cake for the honoree or future discount at least. people forget it's brave to push back on people who ain't doing you right. they deserve your respect.

[@birichinaxox9937]

This is the only way to handle bad review. ❤

[@AliaD85]

Time to start a class. Looks like a lot of business owners need it.

[@honestyisadyingvirtue]

I am only halfway through, so I am not sure if she shows evidence but let me tell you something. I am so SICK AND TIRED of people passing the buck by blaming alleged "death threats" they get yet show no proof of them. It's like people use this as a way to try and stain the person. It is the first thing people throw out, yet I never see these horrible messages. I am also tired of people not being able to take criticism. What ever happened to taking bad reviews and learning from them, but noooooo this damn victim mentality has turned people into toddlers not being able to hear the word no. If you don't have thick skin, stay off of the internet and stay away from running any businesses. Just because you can, doesn't mean you should.

[@RiaganR]

I like that the cafe owner didn't actually *show* the receipt. Solid 👍

[@lexihauer9857]

My thoughts exactly. “Oh she’s holding a receipt. That’s nice but how do we actually know that’s even the right receipt?” I said as I watched this.

[@danic536]

My thoughts too! Where's the receipts to these threats or 1 star reviews by non customers? People will say this to defend themselves to get attention and to get others on their side. Meanwhile the threats never happened or things were really exaggerated. unless I see these threats I don't think they happened

[@mentalalchemy4819]

She’s talking about the actual receipt for the bread that the owner flashed but didn’t show at 11:08

[@haplessasshole9615]

@@mentalalchemy4819 Well, she failed to show literal as well as metaphorical receipts, so I guess it all works.

[@ItsMuffinTimePls]

"Here's the receipt" _holds up an illegible and FOLDED receipt that could just as easily be from a gas station_ To note: as someone who has gotten industrial bread orders, there are yellow receipts from most of thise companies. In MY experience, you don't get receipts like the one she showed.

[@User-tj9qz]

I’m unconvinced by the owner’s rebuttal. She takes responsibility for nothing. I might have tried the place before her response video, but now I wouldn’t trust anything she served.

[@LiveLifeWithLisaa]

I could literally SEE the pretzel bread not being fresh….and I’m not an expert

[@boogermaiden]

The looked dry

[@Ninabina87]

I’m in Australia and I can see that bread is stale and dry as the outback. Also, business owners take note: when you get a bad review, do yourselves a favour and just take the negative feedback on board and do better

[@Angeliiyuhh]

I follow the queen of afternoon tea! She has so many honest reviews and to me she sounds genuine, and passionate about afternoon tea. This review wasnt horrible; she even said at the end someone else liked their cappuccino. I believe her over the owner tbh

[@tahlia__nerds_out]

I feel the same. She didn’t have to go out of her way to mention that maybe it was more of a coffee place, especially when she didn’t have a good experience personally.

[@em_rip]

Lol what’s crazy about the stale bread… if you leave the bag of bread open…the bread can get stale. It’s as simple as that lmaooo. I work at a cafe and we get bagels and rolls every day and if we leave the bags open too long they get dry.

[@aduckofsomesort]

1. Not a competing business 2. We can see the staleness from here 3. I doubt you actually got death threats

[@trinitybernhardt9944]

Honestly the sad truth I think if she did receive them it would have more to do with prejudice than a review. A lot of people with see someone in a hijab and attack. Obviously that is terrible. Outside all that I think the rebuttal is very weak.

[@louise8219]

I just find it so hard to imagine people who watch videos about afternoon tea sending death treats .. but the internet is wild so anything could happen.

[@trinitybernhardt9944]

@@louise8219 it is absolutely insane, which is why the only reason I can imagine is bigotry. I mean if it happened at all. Bigots will send threats for someone breathing.

[@ece282]

it’s definitely something english racist would do…

[@abbiereynolds8016]

​@trinitybernhardt9944 Fair enough, but no one knew what the owner looked like before she posted her video, so I really doubt that's the reason.

[@Sebastian-Draegon]

At this point, i dont believe half the poeple who say they got "death threats" or "kys's" have actually got those messages. Every single time someoen has gotten negative reviews or criticisms has claimed they got those types of messages. I just dont believe it anymore cuz who would say that about a tea place theyve never been to? Its dumb and doesnt make sense. Yall need to stop lying just because you got some negative attention

[@Argonautsv2]

0:10 one could say this isn’t your..cup of tea?

[@Stories_I_Tell_Ya]

😂 yasss

[@finneganfox6470]

🥁 got em 😂

[@MancuerdaAbsol]

Not his exper-tea-se

[@CatsSmore]

Not you tea-sing 😂😂

[@cxndykay]

Nah 😂😂

[@rebeccasteinke4357]

I worked in a tea house...i made all the food and created beautiful tiers with them. We served both afternoon and high tea, and also hosted massive events regularly. A tea house not knowing the difference between high and afternoon tea is WILD, and the food served is embarrassing. When a business chooses to focus more on the hate they received because of a bad review more than the review itself, that says something (in my opinion).

[@kierstenhale763]

I started following her after I saw about this drama and she has the same criteria for every tea house she visits. She’s a fair reviewer.

[@apple_far]

Just because it’s a competitor, doesn’t mean you can discount the review. In fact, you should take it more seriously

[@mirror2760]

Honestly companies need to learn to shut their mouths even if it's the case that another company is slandering them. Responding to a customer with hostility will likely NEVER end well regardless of what's going on behind the scenes.

[@joybodelay9679]

Absolutely agree.

[@Catsaretoogoodtobetrue]

Exactly like it’s fine to wanna FIX a bad review and make it right WITH the customer, not this unprofessionally

[@kmfdmism]

Ofc they immediately went to ‘im getting death threats’ after they got criticized..

[@itamadness1892]

Honestly, it just sounds like a butthurt shop owner. The review wasn't even that harsh.

[@laurapotpie]

Did we just watched the same thing?

[@shadelings]

@@laurapotpie Probably. You sound like you're watching from delulu land.

[@uok6216]

The review was harsh. But it was deserving tbh. I'm from London, that afternoon tea was...just sad. I hope they up their standards, because that for $55, is daylight robbery.

[@factorygirl2286]

yeah she even included another patron enjoyed their cappuccino so maybe they’re better at coffee she didn’t need to do that if she really wanted to destroy them or just hate on the business

[@nektekket852]

@laurapotpie I've had afternoon tea at some of the best places in the world, Ritz, Fortnum's, Dorchester etc, and the price these people are asking for that plainly terrible and skimpy selection is frankly scandalous .

[@HELLINA-HANDBASKET]

As a Brit that "high tea" should be classed an act of high treason.

[@Parabola462]

Why is it that anyone who wants to get sympathy online says they are receiving death threats without any proof or anything of that happening? Yes I’m sure it does happen from time to time but definitely not as much as ppl claim. Seems like no matter what situation, even if it doesn’t make any sense for someone to do that, those ppl claim that is what happening as a way to get out of taking any accountability… and there is never any proof…. 🤔 and claiming that the lady who made the review was telling ppl to do that…? Thats ridiculous.

[@rumpeltyltskyn]

I also find it absolutely hard to believe she got death threats over stale bread and a missing strawberry. Like, what? It was a review, she wasn't being """called out""" or """"canceled"""".

[@fluidwolf]

@@rumpeltyltskyn I legitimately wonder if the place was getting bad reviews before and she was trying to make this into a mountain to have someone to blame other than herself

[@rumpeltyltskyn]

@@fluidwolf Yeah it just absolutely does not make ANY sense.

[@kate_6436]

I mean tbh I’ve seen people leave death threats over ridiculous things so I can believe it

[@DivineOne-vb6td]

If I ever got an actual death threat, I'd be posting it to have a record of the evidence, complete with the nasty person's account visible and timestamps. None of these people who cry about death threats EVER do that, nor do they say that they're going to have TikTok subpoenaed for the offending account's IP address and have the police show up at their house. If a death threat is real, you take it as a serious threat against your life, not as a footnote in your whiny anti-critique video. Otherwise you're just fishing for sympathy.

[@bronzergoth7598]

i hate when people bring up "internet death threats" trying to debunk completely valid criticism, as if the two are related at all. any amount of visibility on the internet, good or bad, comes with corresponding exposure to crazy people

[@ThestuffthatSaralikes]

I’m *shocked* there are enough afternoon tea places to warrant an ENTIRE *tea* channel!!! Thanks love!!!❤

[@Reina69]

She travels all over North America, she’s great

[@Mama_Bear524]

Same

[@beansmama8914]

It doesn't take bread long to go stale in the air so If they pre-made those sandwiches there is a good chance the bread was air stale so just be sure to make them on demand

[@ashrowan2143]

And if at any point the bread was put in a fridge that will make it go stale incredibly fast

[@sealestial1801]

The review was very well made imo, she kept her review of to all things completely fixable, More tea options, fresher food, better service, lower prices. It was an honest review. I think they are butt hurt because they didn't do anything egregious or terrible, and so they expected a minimum of 3.5 or something, because thats the effort they had, when if it so obvious they you are doing the minimum, isn't dosent that say a lot?

[@creepycrawlers6950]

what's not laughable is the price point for bad food & bad service

[@Kimberlythegoat]

If you can’t be perfectly honest about what you really think in a review, then why would you even do one.

[@ezzb]

She would get SO MUCH free promo and a better image if she reached out to the lady and said "we're sorry about your experience how can we improve". Offer her to go back and try again after some changes, I don't know. Only beef with someone that made a review and wasn't even disrespectful is definitely not a good move. And yes, that bread looks fry as hell!

[@Prof9299]

The fact people still think people posting a review on their account are responsible for the actions of people who watch their videos is ridiculous, like c'mon use your brain

[@violetk8025]

It’s something to keep in mind

[@that.ll_do_pig]

Of course they are not directly responsible for other people's actions but it's intellectually obtuse to claim it should not be factored in when considering the content one posts.

[@elaexplorer]

While not being responsible, I would be concerned about the fact that so many unhinged people were following my content, if I were her.

[@hunta3694]

@@elaexplorerThat’s only if the owner was telling the truth. Plenty of people love to claim ‘death threats’ for sympathy, but never have any proof to back it up.

[@kaibaiarrio1299]

RIGHT?? Like the original reviewer was very kind and constructive, not ONCE telling their fans to harass the people they reviewed or go and give 1 stars. You shouldnt have to give 50 disclaimers in your video not to harass people every single time you criticize someone, because it is up to the viewer themselves to decide to be cruel for no reason. Its one thing if someone is being intentionally inflammatory and/or KNOWINGLY riles up their audience, its a whole other for someone to give constructive criticism and then some of their fans decide to be assholes

[@DstyShsty]

I’ve watched her TikTok for a long time now and she’s always considerate and very much seems to know her stuff. I truly belive that if she thinks something is not up to par that it’s reality 💁‍♀️

[@s1lv3rv01d]

COMPANIES NEED TO SHUT UP, HONESTLY 😭

[@jessiemastos3582]

$110 for that!?? No fricken way. That looks terrible

[@Beeperoni]

That looks like a $20 tea AT BEST. All those mini desserts look like they came straight from Costco.

[@leileyaravencroft]

No way! Cost Cos look far more appetizing!

[@jazg275]

Hey man, Costco has yummier stuff at a fraction of the price 😝

[@mj24672]

$20 is even too much to pay. No thanks, I’ll do my own.

[@krystinaxxlea]

Owners/CEOs need to get a grip. People are allowed to have thier opinions. Why does everyone who gets called out say they get death threats?

[@tayyh1a336]

What kind of death threats could they possibly be getting? “Stale bread…..DIE!!!!” Like what lol?!

[@steffymuze]

😂 those tea drinkers are clearly on the rampage

[@tayyh1a336]

@@steffymuze 🤣

[@KelluyPowell-1985]

I'm willing to bet that is bullshit

[@TheReeShow]

Competing business or not, they were STILL a paying customer 🤦🏻‍♀️

[@slayerswatcher]

If I had $55 to waste on dry stale food I would go there considering it’s not too far way from me. Was excited to see Markie doing Canada drama…is it even really drama?

[@alicebrown635]

Nah, it's just a petty situation, but it's still fun to watch.

[@kate_6436]

@@alicebrown635 I mean most of this drama is petty hahah

[@alicebrown635]

@kate_6436 fr

[@laura-lynndeline6966]

15:23 I live in this area of Canada (The queen of afternoon tea also reviewed a tea room in my city) And in this area an hour drive is no big deal, A lot of this is farmland and small communities. But in perspective an hour is most people's drive to work

[@63shirochan]

here's a thought. has anyone else who's been reviewed by Queen been review bombed or sent threats? 'cuz if not, it makes the store owner's claim look sus. also, not a bread expert, but i used to help my mom's women's group do catering my mom took up break making during lockdown. that bread is dry. there's two reasons for it. reason one: it wasn't as fresh as the owner is saying. reason 2: they made everything morning of and then let it all sit out. this would also explain why the strawberries went bad over night, they weren't stored correctly. or checked when first brought in to make sure that they were all good

[@RykerJones28]

The bread looked awfully dry. It did look like a disappointing afternoon tea and it absolutely isn't 'high tea'.

[@TestofTorment]

That bread did look dry, and for 55 dollars a person the presentation was lacking. I mean, I don't know a darn thing about tea but even I'd have been disappointed had I been given that spread. As for the comments left for her and the reviews, I think unless she can show proof... which wouldn't be hard to do, that likely it was a very small few going out on their own to do so. People online can be vicious. Do I think the Cafe owner over-reacted to try to call her out and claim she had anything to do with the negative backlash? Absolutely, it doesn't matter if she is an owner of a competitive tea shop. She's allowed to have an opinion. Whether you agree with it or not because it effects you... is YOUR problem.

[@batty-bites3185]

i love that all criticism on anyone anymore is 'they're just jealous' y'all got some damn egos thinking ur so great people cant review u badly.

[@steffymuze]

Ikr? Like we all have that much time to be jealous of everyone and/or care that much to follow up 😂😂😂

[@hauntedorca]

everyone says they get death threats even at the tiniest backlash lol

[@ashleymurphy7614]

From serving afternoon tea to serving the daily tea. 😂😂

[@lostNtx]

Tik TokTea 😂

[@karlafevang7898]

That’s awesome hah

[@balancingthedark]

Ahh, I knew in my heart it had already been said

[@cookiedough641]

Hahahahah

[@Girlyfish66]

I would think as a business serving afternoon tea that having an afternoon tea expert review your shop would be fantastic. It’s essentially free business advice.

[@vhs3760]

11:09 "here's the receipt of the bread" okay. well i didn't get very long to look at that

[@jennyvoorhaar9547]

😂

[@Tricia_K]

I've got a receipt for bread too!

[@Andykyoshi]

Just once i want to see a tiktok where a business responds to criticism by thanking the reviewer & then showing how they improved their business. Like them walking over to the fridge and showcasing 10 different kinds of milk, shotheiing their brand new milk pitchers, showcasing new cupcake flavors, and stacks upon stacks of uncaffeinated tea. Invite her back, ask her to give you some tips in person, the lady literally reviews dozens of tea places, thats a valuable resource.

[@TeaSkies]

The queen of afternoon tea sounds like someone who just loves something and wants to find good spots for others to enjoy it. I’m not finished with the video yet but damn.

[@usagi32211]

I'd only seen one video on this before watching Markie's take, and it made no sense to me until now. Someone asked the owner of the bakery why they didn't substitute a cupcake for the strawberry instead of another savory item, and their response was basically "why would we give away something that we sell?" That speaks volumes to me, because you're not just giving it away for free...you're correcting a mistake that your shop made. If they were only offered another savory item and didn't want it after seeing the state of the ones they'd already been brought, why not offer something else?

[@MorganVsTheInternet]

Markie not liking tea IS the real tea!

[@gladitsnotme]

Right, REVOKE HIS BRIT CARD