Tool Truck Trainers They Need to Change- Caution This is a RANT!!!

Amazon Affiliate link below
www.amazon.com/shop/influence...
www.milwaukeetool.com/
#flatratemaster
Instagram
/ flatratemaster
[e-mail]

[@mikeboeggeman8438]

About 10 years ago I went to a guys house to buy a snap on motorcycle lift. When he opened his garage door I about fell over in shock at what I saw. The entire 2 car garage had snap on tools and boxes everywhere. Six full size snap on boxes stuffed with every kind of snap on tools, wall hanging snap on boxes. Even an 80 gallon snap on compressor (not there brand name but the company that builds them for snap on). Turns out the guy was with snap on for 35 years and retired a regional manager. We talked for quite a while and I started asking how much he paid for some of the tool boxes and he’d laugh and say “almost nothing, freight damaged” and show me a little scratch or dent on the back of it. At one point he held up a (I think) 9 or 10 piece deep socket set and asked me how much I’d pay off the truck for it. I said probably $200 and he told me snap on’s cost to make it was $5. I asked why snap on charges so much for it compared to the other company’s and he answered “because they can, people still buy them because it’s snap on”......

[@natedowd]

Yea tht figures. They are a predatory company that overcharges for wht they say are "quality tools" which is no diff than stuff you can buy out there for less with the same quality as snap on, Mac, or cornwell. As you can tell I'm not a fan of the tool trucks and they way they do business or the fact they are ridiculously expensive.

[@firstlast---]

The most common argument I've seen is "well it comes with a warranty!" For one the reason why you got a warranty is because tool trucks overcharge by so much they can easily afford to give away free tools here and there. Second, that warranty does you no good when a tool breaks and you have to wait until next week for the tool truck to show up. If you don't have duplicates of highly used tools you're going to get yourself in a jam if you're in the middle of a job and something goes wrong. You can buy the same or better quality tools online for a fraction of the price, it only makes sense to go on the tool truck if you need a specialty tool or if you need something right now

[@1337penguinman]

@@firstlast--- This is why I buy HF as often as I can get away with it. Because I can buy 2 of everything and still come out way ahead on price vs anything else. And I have a HF literally down the street from my house. I need something warrantied, it's walk in, walk out.

[@Yonny316]

That guy was bullshitting you. Not saying they aren't over priced but there is a difference between a harbor freight wrench and a snap on. I've rounded the shit out of harbor freight wrenches, my snap ons have never had that problem. But I also use them everyday hard-core. Most people who say there isn't a difference in a harbor freight wrench and a snap on are just simply not professionals. And Carlisle line wrenches spread like ass. And I've seen plenty of people endorse those. I don't think they do this for a living if they do.

[@cadenwhite9713]

chzburgRANDY I’m a professional tech and I mostly use gear wrench, sunex, harbor freight, and other similar brands and they hold up just as well as my co workers snap on tools. Snap on for the most part only sells high quality tools and other brands can be hit or miss but if you check reviews and look into tools before you buy them I assure you that other brands can make just as good if not better tools than snap on at a quarter of the price.

[@RobertCiampa9112]

I am surprised that he did not pull the COVID card. Can't tell you how many times I have head this in the past couple months.

[@KCDW83]

Same, seems to be the go to excuse these days.

[@bowtieguy6870]

Some of it is absolutely not an excuse. You are aware tons of manufacturing facilities all over the world has been, and in some cases still is shut down? If a retailer can’t get the product it’s pretty impossible for them to get it to you.

[@Friebe1000]

Lol your pride is so hurt she walked past your mountain of matco of display to see Bambam's box 🤣🤣🤣🤣🤣

[@brandonrodriguez1341]

Friebe1000 I would be to if my box was full of snap on 🤔

[@upnorth5465]

That would definitely be strike 1 right off the bat for me.

[@mylarhyrule3752]

I’d much prefer an honest “I forgot man I’m sorry” vs a lying “it wasn’t my fault I’m sorry” And if I were a tool dealer, I might bring a shiney new light with me... something you can easily show off if the opportunity arises, but not enough to keep someone off the truck

[@frugalprepper]

The people at Harbor Freight are always nice and their Air Conditioning Kicks Butt. ;)

[@dc5723]

It just smells like rubber and camphor/menthol in there.

[@eddiepearson7377]

My earthquake impact outdid my coworkers Snapon that cost 3x as much and I’ve neglected the hell outta it

[@MrToemass]

Eddie Pearson I also have the impact 1/2 gun, got it on sale for 239. It’s unbeatable for the money!

[@natedowd]

I've used HF stuff now for awhile but got a great deal on a milwaukee 3/8" stubby brushless impact tht I absolutely love. got it when I was in school cause i got to use an instructors milwaukee rachet and fell in love they way they are. they we well worth the money. If I was to buy a better tool I'd go milwaukee over anything else like snap-on

[@smitty2jones]

We used to have a Mac guy that came around a couple times per year. He'd do that shit, drop off tools and be like "give em a try and let me know what you think next week" and then he wouldn't show up for months, expecting that you'd find a time to use the tools, and them charge you for them. The only time he tried it with me, I handed them right back 6 months later.

[@ozzstars_cars]

Some people just shouldn't be in sales. SnapOn is feeling the pressure from competition tool companies.

[@WBOS72]

It sounds like your snap on dealer has maxxed his snap on credit out, and has no room to order. I hope he succeeds..

[@scarbucket1]

Tell me about it. I’m in an epic battle with snapon credit went to buy a house and close my snapon account and got my statement and found 11,000 in tools I never ordered on my charge account and been battling them for a month and half

[@haroldsegnitz7437]

I like snap on tools but for me their way over priced.

[@LionelHumphreys]

Man! I feel you on that one. I've been in the business for 38 years and it never ceases to amaze me. Some of the new tool dealers act like I've never seen wrench before.

[@altonbarbee8864]

The snap on truck drives past our shop almost every day but never stops. Our matco dealer is awsome so snappy can just keep driving past.

[@upnorth5465]

Same, but the snap on dealer keeps on driving past my shop because I banned him from my property. Biggest joke of a tool truck "dealer" I have ever seen.

[@danielwhetzel8436]

Only reason I know our Marco dealers name is cause it's on the side of his truck. Don't even know what he looks like but he parks on the street every week. Hasn't ever gotten off of his truck. Never comes inside and I guess he expects you to come to him. Snap on shows up but acts like I can't afford anything on his truck. I'm the lead tech at the shop I'm at. I regularly do 60-70hrs a week. I don't buy from either of them. Thankfully our Cornwell dealer is good

[@bobbygarrett9588]

Alton, I totally agree, we are in the same boat down here in Texas. My Snap On guy will call me occasionally and ask me, why I am talking shit about him? It’s obvious!

[@Ram2253spd]

3 weeks? I ordered some Snapon tools 3 years ago and never saw them. I’ll keep supporting my Matco dealer.

[@bobbygarrett9588]

Me too, I am still waiting on a warranty pry bar from 6 months ago. MATCO Rules!

[@stansbornak8116]

If I were a Snap-On rep and saw that wall of Revels, I'd say to myself "There is my pigeon!"

[@PaulyD0859]

Anyone old enough to remember the "Watkins Man?" That's what we called our Snap On guy in 1980 because he always came in carrying a tote with tools in it.

[@waygoodgarrett2427]

Thank you so much for putting this up. I've been dealing with the same bs. " Have you seen this ratchet?" Yes yes I have. I have 3 of them. Then trys to sell it to you again the next week. Ugh

[@morrisontimothy227]

Our new matco guy is exactly like that. But the old guy was too. Havent bought matco for years because of it

[@upnorth5465]

Exact opposite for me. Snap on in my area is rock bottom service at best. Crazy how the dealer makes all the difference.

[@dillonv4298]

It is also opposing for me. Both my Snap On and Matco guys are good, but the Mac dude is awful with service. Only shows up when he wants to.

[@upnorth5465]

I tried going with snap on when my local Matco dealer retired. Long story short I now drive 40 min to meet the other Matco dealer. I have never had to try so hard to give someone my money. The snap on guy had Zero communication skills, never stops by even when I text him what I need or want. I still haven't gotten anything I have ordered over 2 months ago. What a joke of a dealer. I go to the Matco dealer 40 min away and he is Jonny on the spot! Gets me what I order the very next week if he doesn't have it and communicates very well with 0 b.s. In conclusion I've now spent over 2k in 2 weeks with the new Matco guy and cancelled everything I've ordered from snap on (not that I would have ever gotten it anyway) and banned him from my shop. (not that he ever showed up anyway)

[@SteveSmith-kd1dt]

The Marco guy that used to come to our shop would come once a month or once every 3 weeks always had a story about his truck breaking down or he was on vacation always something. So I had this flashlight from him that had a broke. It was actually the shops flashlight and one week he actually showed up we gave it to him and he says no problem I will get right on this. 2-3 months go buy and nothing from him. I finally find his cell number and call him. He proceeds to tell me that he retired and is now living and Florida and he doesn’t know what to tell me about our flashlight. Lol I had to laugh it was amazing.

[@samsonevickis]

Agreed, the "Oh its on backorder or UPS" blah, blah, that's why I stopped dealing with the tool truck and just buy them directly from Snap-On, their phone service is great and online site is finally smooth and easy to use.

[@BigFrogs4x4]

I just bought the extreme tools 72 x 30 ProBox. Funny to watch the reaction of the tool truck guys when they walked in and saw it. I looked at all their boxes and none of them were as tough and as equipped. They couldn't even come close to the price I paid.

[@harold6863]

Totally agree they do it in England too. Do they think we are little kids? I keep a list of things I need or need a warranty claim. I also like to brows the van in peace if I have the time. We have a new Mac dealer who is a breath of fresh air in comparison. As you rightly said before the biggest advantage is warranty service and getting urgent delivery in a sticky situation. For a lot of tools I get on line. I don’t care so cheap it’s no loss. But tools I use hard and frequently I buy quality. Your advice is always spot on mate.

[@Wdbjr12345]

As a tool dealer myself. Things do happen and sometimes things are out of my control. But i make sure to be honest with the customer about it. Nobody’s perfect. But making excuses to why something happened repeatedly and not talking to everyone regardless of who they bought their box from is definitely a sure way to not win any hearts and minds. The show and sell thing is something that it works for some shops and others you get chewed out over it but that’s what their taught and it takes time to figure that out. This job isn’t for everyone and it’s definitely hard to wear many hats but honesty is always the best policy. Hopefully he gets it figured out.

[@1970chevelle396]

I had a Snap On dealer before that knew nothing about tools. This guy was the Interstate battery guy before Snap On. This guy is still around as a Snap On guy.

[@MrSubaru1387]

Snap-on training... That's how everyone is taught "the system". My eyes nearly rolled out of my head going through the one week of mandatory training in Dallas,TX. It's stupid and mostly outdated. I threw most of what was "taught" to me at training out the window, especially since I had been a dealer for a year and a half before they sent me to training. The new dealer was running with his initial inventory. Snap-on makes a franchisee take on a specific starter inventory. There is a gap between starting your franchise and being able to order in tools ordered for customers. The trainer is an FD, or Franchise Developer. They've been trained with the same BS schooling that franchisees get. 99% of FDs are not and have never been a franchisee or mobile company store manager. Yes, Snappy gives you a $100k initial inventory. When you buy a franchise, you start out about $250k in the hole. $30k down, $10k franchise fee ever 10 years, your empty truck is about $120k, then you have the initial inventory. It's a hard business to get started if you aren't a former tech, don't know tools, don't know how the automotive industry works.

[@mikey4930]

I like when my tool guy comes in with a bag full of new tools or tool deals

[@sogyseal7962]

I see you too have the spinny blinky snap on clock fan. I need to get one of those for my field truck, everyone in the shop has one.

[@Diagnosedan]

Hi Mike did you get a new Camera? Video quality is awsome. What camera are you using?

[@flatratemaster]

Been using a Sony A6400 for a while

[@nicholasierubino8223]

I feel your pain. Can't get a 13mm crows foot warranty for 7 weeks, but there is an Epqi 68 and a Master 72 in storm gray with orange trim on the truck........"They locked out my account until I move some inventory" (Face palm)

[@dieseldoctor9294]

I understand and agree with your statements here, I’ve seen my fair share of tool dealers come and go in 15 plus years. Next time the Snapon guy comes around, straight up ask him if he is a corporate employee or a franchisee, you’ll get a lot of questions answered with his reply to that question! Love the rant videos sir, keep up the great content!

[@ryanscott217]

I'm going on 6 weeks waiting for a flex head snappy ratchet for warranty, my dealer is pretty big runs 2 trucks, but can't get my ratchet, its pissing me off. Granted I have lots of ratchets to use, but we all have a favorite one and that one is my favorite. Of all the dealers, I don't know what they tell the Cornhole guys but everyone that comes is very pushy and usually end up not lasting.

[@jorgecervantes185]

Yup! That’s Snap-On for you! My Matco dealer is a great person! He’s humble as fuck, very! He was a ASE Master Tech that became a distributor. I’m a Luber Goober transitioning to a General Maintenance Tech, working my way up in the industry. I remember the first day I walked into his truck, I was looking around at all the tools, boxes, and scan tools, he asked me, “Yo, so what do you do? What your job title and job duties?” I responded to him and told him that I was Tire/Lube tech, his response, “Oh okay bro, yeah man, stay away from those tools, you don’t need none of that yet!”. I was amazed, because with the Snap-On trainer, he was trying to sell me a Solus Edge scanner and was very upset and Butthurt because I refused! My Matco dealer has never once tried to upsell me, not once! That’s why I take my business with him! He takes care of his clients! Always asks what you need, if anything is broken, warranties whatever you need without a hassle! That’s why I will continue to buy from him!

[@xforce687]

From 3:00 to 3:25 I can truly feel your frustration through my phone hahaha! I text our old snap on tool truck rep once in the evening about getting my 1/2 impact rebuilt and she couldn't really give me rough estimate. When she finally came by about a month later I asked her and she gave me a half-ass answer on the price, length of time to get it back, and wouldn't have a loaner. All with just enough attitude to make me say "I'll think about it." Ended up buying a milwaukee high torque instead... smh.

[@Ryryn808]

My SnapOn dealer gets 2 shipments a week and we're in Hawaii, so theres no excuse for other dealers not to get their shipments in a timely manner. We have to get it shipped across the country and we get our tools in a week

[@leoashrae4199]

You nailed that with perfect accuracy! Our Snappy guy told me that he was going to be coming to my shop every OTHER week because the guys at the local big dealerships were feeling rushed out of the tool truck with all of their massive amounts of purchases (what a wad of CRAP... it's a small town... I know those guys). I told him, "No problem. The MAC guy will cover for you." Actually, the MAC guy didn't stop any more often, but he did tell me to call him if I needed anything urgently. Long story short, Snappy turns up three weeks later bragging about all the new tool boxes he's been selling to the big dealers. That was BS... I walk through those shops when I make an urgent parts run. I didn't see any walls covered with new boxes. When I told him the MAC guy's got everything covered here, see you next month, he gets all pissy and starts going on about how a guy has to take care of the good customers and left. Funny... he hasn't missed a week since then.

[@chemsoldier83]

My Cornwell guy at my last job carried his bag in to our shop every week. But it was always stuff that had a special deal that month. But only the stuff we might care about. "Buy this 1/2 inch impact and get the stubby 1/2 inch for half off". Bought a lot from him that way. Didn't mind because if I was really busy it saved me the trouble of going on the truck to pay him. Just hand him cash and brought the receipt back to me.

[@jondurrett9277]

I completely understand where you're coming from. When the tool guys come in, the only thing I want them to bring me is either a receipt, a tool I ordered, or a flyer. Don't try to peddle tools while I'm trying to work. I work in the south too so I know how good it feels to get on the truck with the ac. Most of the time that's what I go out there for. But seriously though, I do love the flyers.

[@JUSTINATV]

The bag, bucket sales is called tote & promote. I use to work for a Snap-on franchisee. 😂

[@KCDW83]

Good to know.

[@WorX4ToolZ]

A good tool representative sure can mean the difference of buying from that dealer or not. actually having tools on the truck and being able to get tools In a reasonable amount of time it’s kind of important👍🏻

[@thomastorres4125]

Same here new guy not tool savvy came order hub polisher 6 months later oh its on back order never recieved it and was brushed under the rug ordered a special socket like two months ago just got it yesterday and I needed to get a soft grip hose pick to replace one I lost thinking he would have it ...... nope on order let's see how long that takes everything I ask or look into getting has to be ordered he had a scan tool sales rep out to try and upgrade my modis ultra maybe they are having problems getting parts from around the world I've had Amazon orders canceled on me due to complication from covid and trade problems with China i guess

[@j.cooper2246]

Lmao...have a cold one and lax frm.good advice;i cant imagine running a tool truck and not have a automotive background (tech,weekend wrencher,hot rodder).keep smilling..now iam going to finish installation on my new rear bumper. ( salt belt).thks

[@donaldhollums3278]

The couple of times I've been on my local Snap-on and Matco tool trucks the reception I received seems on the cold side, I reckon that's because I haven't any account with them even though I paid cash or I'm not a full-time mechanic. Oh well. NAPA has become my "tool truck" as well as my auto parts supplier for my DIY and side jobs. When I have placed an online order for pickup for a tool, whether it's Carlyle or even Evercraft or any other needed tool, and it's out of stock in the store I mostly can have it the next day.

[@devinprice9700]

Love how snap on can take forever to get stuff its automatic buyers remorse program after 2 weeks just tell him not to worry bout it

[@chrischiampo7647]

I Love This Rant It Was The Same 1 I Had 20 Years Ago With Snap Off After That I Severed My Ties With Them Unless I Get A Warranty Tool Replaced 🧰😑

[@93sundance]

We have have 4 Matco guys in the past 4 years. They always want your SSN to set up an account and they try to sell you basic stuff like screwdrivers and wrenches. I'm the least experienced guy in the shop and I've been at it for 15 years, I think I got the basics covered thanks.

[@danielpage2013]

Every snap on dealer I’ve ever had has been a joke

[@Rock_Reggae_Riff]

I ordered a socket set from the truck. It's been 5 months, and keeps saying, it didn't come in yet. It was paid off from the get go.

[@jcsuperstars1100]

why would you pay upfront? Never do that.

[@KCDW83]

Thats why you still don't have it.

[@Rock_Reggae_Riff]

Tbh, never had an issue before till this time around.

[@wyattoneable]

Exactly. If you have a truck or a store you better have what I want in stock. It's too easy to order anything these days via the internet and get it quickly from the comfort of my home. I like supporting my local businesses but not at the cost of waiting for it to "be ordered". I can do that myself.

[@marcus11992]

Personally I have had issues with my old snap on dealer and the new one they put in place with trying to get my tire pressure gauge warrantied out because it just quit reading pressures, anytime I needed something it seemed like it would take about a month for me to get it from my dealer.

[@stephenross9282]

My snap on dealer got mad at me because i paid 25 instead of 40 what I like to normally pay so gonna pay that off and not deal with him anymore

[@dieseldr58]

The problem is the new dealers have such a low credit limit with Snap on they have to wait until the dealers balance is below their limit for their order to be shipped. That’s why it takes weeks to get your order.

[@crispychrispgaming9261]

Our matco guy was a young dude, I mean so am I, but he had this "too cool" attitude so i never bought off of him and good thing cause a couple weeks later he disappeared and when a new rep finally replaced his routes after months, he didn't wanna warranty anything cz it wasn't bought off of him and after 3 weeks he also stopped coming. I don't buy snap on cause the dealer is an arrogant dickhead. I tried ordering some flare nut wrenches from him but he wouldnt pay attention cz someone else was asking about a box. We were the only 2 on his small ass truck and the other guy had no more questions so I asked if he can have em next week and all he said was yeah yeah without looking em up or anything. Naturally next week follows and Yeap no flare nut wrenches. So now I only use Mac cz the rep is spot on

[@robindabank4089]

I don't have any snap on tools for the same reason snap on dealer is a arrogant dickhead who has never invited me to his truck after 2 years i stick to mac and matco

[@honda_doc6826]

Glad I’m not the only one that thinks this way.

[@acerhillfarm4245]

As a farmer who prefers tool truck brand tools for equipment maintenance,, good luck getting any tool truck dealer to give you the time of day.....and I always pay in full at time of purchase.

[@JMKady76]

Dude the bucket! Our new Snappy guy has one every time he shows up with a trainer. I've been really tempted to ask how much just the bucket costs

[@nevillepretorius8948]

It only takes one bad tool rep to leave a bad taste in your mouth. My first Snap On dealer was not great, put me off Snap On, untill I met my current Snap On guy, he is a legend.👍

[@Mtbslacker]

I wonder if that's a regional or a strictly automotive thing. I've been a mechanic for 25 years and never seen any of the tool truck guys come in with a bag of tools. I'm on the heavy equipment side of things.

[@jeffsmith8066]

Been a tech for 6 years now. Haven't had a decent snap on sales rep yet. I buy from the Mac truck just because he's such a good rep

[@upnorth5465]

A great rep makes all the difference! Service is what they are actually selling and if your service isn't worth a dam, it doesn't make much sense to buy from them does it.

[@ishakzaghari]

Great vid! My snap on guy used to do that , until everyone at the shop just started ignoring him, he stopped doing it, our Marco guy is straight up, he’s not gonna throw a sales pitch, if you don’t want anything he’ll leave right away

[@frankiev-tech4630]

I haven't bought from a tool truck for 10 years...and that last time I ever needed something was on a warranty which was 2 years ago. Not getting suckered with those high ass prices.

[@garyharms276]

Here at my shop I've been through 4 snap on dealers in less than 2 years . None of them were from the automotive industry at all , what is there recruiting plan?

[@KCDW83]

Rope in a sucker, get them on the hook for 200 grand, make them fail, take their house, repeat.

[@satamanschmidt3428]

@@KCDW83 Sir, you are an honest man.

[@bowtieguy6870]

K C unfortunately that does seem to be the business model.

[@Andy-ms9vi]

This is not just new dealers. THe Snap-on guy I have now is an old veteran and still walks in with the bucket of tools. Every time he walks up to me with a set of screwdrivers I say:"Wow, Snap-on sells these now? I guess I can stop turning flat-head screws with a butter knife".

[@mrmusicmanic]

If a Snap On guy cant get it but u found out it’s available I can Promise u they are in the red with there credit limit with snappy. Ps they generally make 35% on a product, Snap On think they are the best but not these days there’s some good other brands , 20 years ago yes.

[@martincalvillo3210]

I think one of the questions in snap-on's hiring process is "are you a douchebag" if you say no then bye. Like their tools but I can't stand most of their reps

[@joekoehler6759]

Nailed it!! Should have used some luber goober in there! Lol Last shop I worked at we had to kick snapon off the property, just had enough of there bs.

[@ricardorodriguez-se7tp]

Yes sir snap on looks who has a box that says snap on i use to have a small Proto tool cart when I started their was the Matco and Snap on tool truck they would go and tell the techs with big tool boxs that if they wanted to see new tool but the never told the rest of the techs I was one of the small guys but when I use to go in their I wouldn't do payments I would pay it off and I think that's what the snap on or matco owner didn't like. Now I work for my self in my one door garage and get my stuff on line don't need them.

[@schwazelbacher]

For real! Nobody needs a flashlight radio combo! Or anything that they peddle!

[@stevenfarley6909]

I am in a more urban area so my snap on guy parks somewhere and uses the bucket or bag with new tools or deals when he comes in. I have no time to go on the truck.

[@108SBSO]

*spoiler alert I’m a dealer With that being said. The bag works and I’ll tell you why. When you start you need sales. You don’t have money on the streets. The bag helps especially when you’re a new guy. I don’t use the bag anymore because I feel lame lol but there are so many times I’ll have a tool in my hand when I walk into the shop for Tech D. Well I see Tech A, B, and C first. Most of the time those three techs will ask me what that is and want to touch it. I’ll say oh Tech D ordered this or it’s a warranty for him. Alot of the time they’ll be like oh cool order me one. People like to see stuff. If carry the bag I always ask the tech if they have time to check something out. @flatratemaster in your case just say hey I’m busy but I’ll check out in the truck in a bit. Trust me tools guys would much rather get you in the truck than not. We can’t carry everything we have in the bag lol. But there are guys who will buy stuff but won’t go in the truck. I have $100/week guys who have bought thousands of dollars worth of tools and never been on the truck 🤷🏻‍♂️ the bag is just a tool. I use it for new items but also for sales. If I have 10 socket sets I got on sale I’ll carry one unit every shop and people will buy. On the snap on topic they are very arrogant. Snap-on buries their dealers with debt. They send them boxes without them being ordered. That’s why snap-on blows them out for so cheap. They have to move inventory or they’ll go out of business. Snap-on sells itself. You don’t need a personality to be a snap-on guy. Unfortunately that makes for bad customer service. First thing I ask when I see my guys is something like “ Hey Tech A how are you? Anything I can help you with? Brokens or warranties?” I sell myself. Service. Sales comes second. I treat everyone equally no mater their box. I’ve walked into shops and seen a tech Ive been working numbers on for a box with for months have a brand new snap-on box. It feels like you got kicked in the stomach. The first thing I say is something like “ damn bro that’s a beautiful box. Congratulations on your new box.” Depending on my relationship with the guy I might say “ now let’s will it with my tools haha. I’ve heard stories of snap-on guys talking shit or not selling to that guy anymore. The last thing your customer wants to hear after he dropped 5k-30k on a box he is proud of is that is junk and garbage. Snap-on is their own worst enemy. @flatratemaster I’m sorry you had a bad experience but it’s no surprise to me you have a wall of Matco. Best build box on the market. Sorry for the rant haha

[@johnwilliamson2393]

Well said, brother!

[@markferraro5250]

you tell it like is FM all the best bro

[@jimhaines8370]

Sounds like he will be home soon another snap on 1 year wonder I swear they make money signing them up and flushing them out

[@blazebox71]

They most likely do exactly that

[@danielwhetzel8436]

Snap on has a ruthless team of lawyers on staff. They make sure they get paid regardless. And yes they get to sell more franchises if they change dealers every year. Then they get to go after the old ones in court and sue them for any outstanding debt.

[@sonofmontezuma3732]

the flyer of the month . we use to get a free soda if you went on to the truck . Amazon prime gets here the same day in a lot of cases. display of sunglasses. write it down the day of the tool truck glory days are over. its WAY cheaper to order on line and yes harbor freight is only going to keep growing there ICON line. he will be done in under a year hate to say it. i hv seen pushy tool dealers get throw out of large dealerships and told you come again you will be trespassing, REALLY !!!!LOL

[@danielwhetzel8436]

First shop I ever worked at my boss threw the Mac dealer out and basically said the same thing. Well.. along with a few choice words. 16yo me was like wtf!

[@paulgranger3187]

You 100 correct they’re trained to think there the only game in town I’m very lucky my mac dealer and snapon dealer actually look after each other’s warranty and even sell back and forth The 2 best I’ve seen in 35 years

[@jamesbruno5896]

Hahaha I hear ya bro! 👊

[@Silovik_Geist]

we just got a new rep and he had the bucket of tools the first two weeks coming in lol

[@inukun1989]

Yeah my dealer bought his route from his boss and when they "trained him" he had the bucket soon as trainers left the bucket went back to being a trashcan on the truck lol.

[@MrTmenzo]

Maybe the tool dealer forgot to order the item in the first place? My Matco guy sometimes forgets to order tools we want but at least doesn't charge until they arrive.

[@haywardsautomotive6156]

My Snap-on dealer is great and every dealer is different. Wonder what people thought of you when you first started out b/c I'm sure you were no different than any other new mechanic just starting out. My Matco & Mac dealers suck but I don't rant & rave I just go on the truck and see what they have new. Every dealer is different just like mech/techs and with your rants about Snap-on all the time maybe it's a vibe. My Snap-on dealer has my tools direct shipped to my shop in 2 days and I don't pay the shipping unless I need it ASAP and he overnights it. If I don't need them right away I tell him to bring it the next week and if he has it on his truck & I need it that day he either drops it by or I go to his house. Almost every new dealer starting out is the same and has been for the 40+ years I've been doing this. They become better or fold just like in our profession.

[@leoashrae4199]

I've been in this business for 42 years. In that entire time I have never, EVER, had a Snap On dealer overnight me ANYTHING! Not even the mounting plates for my Snap On wheel balancer that he SHORTED me when he delivered it (and took my Bear in trade). So I had to do without a wheel balancer for a WHOLE WEEK until he showed up one week later at the usual time. I guess your money is a hell of a lot greener than mine!

[@haywardsautomotive6156]

@@leoashrae4199 Has nothing to do with money greener...has to do with how he treats his customers and like I said I've been doing this for over 40 yrs and he is the best Snap-on dealer I've ever had. Just the difference in the caliber just like mech/techs & Diagnosticians in our field. He is trying to buy another franchise this week...he is that damn good!

[@BobbyCulpepper.srv3fender]

As a former snapon dealer, i feel your pain, the only thing worse is when a new mac or cornwell dealer show up with the same attitude. Had a mac trainer tell me i couldnt make payments on a $60 tool unless i gave my social security number. I bought the whole tool because the new dealee was a former coworker of mine. Needless to say he didn't last long though

[@christopheryoung826]

Just had a corwell guy start this year. He's opened up alot. But he seemed nervous about a 500 buy when he first started. I honestly told him I'd rather pay the tool off than run my credit for less than 5k.

[@dennisrieger1508]

We have 5 tool dealers ,and they love me ,none of them comes in with the bag ,but when they start they do for at most a month then they know it's stupid ,and when they first start they don't walk pass me ,they will come right up to me with a smile ,and our snap on guy is corporate,he never brought his bag in just the old clip board

[@carlm2590]

Go with Harbor Freight you will have a shiny new tool every week after you spend your Saturday trying to warranty it

[@markhodge7485]

Amen preach it brother

[@genekelley2035]

Well said my friend!!

[@Sudu011]

Seems to me you just got unlucky getting a new dealer that’s also new to the whole industry. Their shipments have been taking AWHILE lately. Not sure if it’s the whole covid BS or what but I have waited a few weeks for things to come in also. I actually enjoy when he comes to me with his deals new tools cause I don’t have to stop what I’m doing and go waste time on the truck. I can just say no I don’t need that or yeah I’d like that, and go ahead and run my payment for the week. Simple and easy in my mind, and keeps me on the job.

[@dro2204]

The snap on dealers are no longer independent contractors, they now actually work for snap on. So he’s not in a lot of debt nor does he work on commission. I agreed with you about the arrogance thing!

[@JimmyMakingitwork]

My Snappy guy acts like he does me a favor when he stops by. Last time I wasted a minute on his truck he showed me an electric ratchet on sale for $490, only 3 times what it cost for a similar like Milwaukee. But you can get it for $290 without a battery or charger. Rofl

[@natedowd]

Dude I've been rolling w milwaukee stuff now and some HF stuff being a newer tech. Tht snap on guy...1st freaking day..he was there literally running to me introducing himself saying oh stop on the truck and see if there's anything u need. He left and I laughed and like HELL NO...NO WAY ILL PAY THERE OVERPRICED TOOLS. Milwaukee is just as good if not better than snap-on hands down.

[@peanutbutterisfu]

I don’t remember exactly how it works but it’s something like the dealer has to pay for what they order every month so new dealers without a ton of money sell a bunch of stuff on truck accounts then can’t order anything because that 500 dollar tool on a guys truck account at 50 bucks a week takes 2 1/2 months to get paid for and ur not gonna tell that to ur customers.

[@eddiepearson7377]

Tried ordering a relatively standard box and it took months so I cancelled, them I ordered a torque wrench that should be in stock on the truck and it took months. Yeah snap on can be total shit for purchases...UNLESS it’s in snap on credit and you’ll get it next week.

[@Elk4758]

So far the snap on guy I have dealt with hasn't pulled any of that stuff.

[@glazdoughnut1561]

Man when you said you have had dealers place tools on your box and charge it to your bill without your knowledge that blew my mind. I would be so fucking pissed. Guess that might be why I only deal with Matco lol

[@PhillyDee215]

Ignored the wall of REBEL☠ wowwwwwwwww....can't do that SNAP ON😏yeah Snap On is😱

[@BoltThrower321]

I ordered some impact sockets and after 2 weeks, I still got nothing. The dealer did not even sent me an email. I complained... he now will never deal with me again because I complain. So snap-off

[@qualityautorepairtireautosales]

Snapon doesn’t see there business through our (customers) eys. My dealer he was a career Nervous Writer never had a tech. Best dealers are guys who worked as a tech! Otherwise it takes years for non-automotive dealers to learn business and how shop owners & tech think & act

[@keithmerce3863]

I agree my problem was with Matco doing that they came into the shop and almost all the toolboxes in the shop were Snap-on because that was the only truck that we had come bye consistently was Snap-on.we had a Matco guy come and for about a year never could depend on him he goes out of business and about a year later a new guy comes in with his rep and rep says jokingly that we need to get rid of all the Snap-on junk needless to say that didn’t go over well I felt bad for the new dealer this rep is pissing every body off before we even get on his truck turns out the new dealer is a good guy he was heavy truck tech and he did well for himself but the company guy started him out in a hole for sure .

[@67elky87]

@ Keith Merce I can’t stand guys like this... same with parts reps... whatever brand your using ....... Theirs is far superior!!!!! Yours is crap!! Then they laugh.....😳😳

[@keithmerce3863]

@cool cat I know tell me what is good about your product not what’s wrong with the competitors

[@felixmartinez9514]

Thank goodness I have a good snap on tool guy

[@agtech4580]

Our Mac dealer was the same way but now that he has been at it for a few years he doesn’t come in with the basket anymore I think he just had to get comfortable with what he’s doing give him some time before you call him a complete douche

[@ohcamsrazor1966]

In Australia, Snap on use franchises, and almost exclusively mechanics , or trade related guys and gals. I have worked all over Australia and New Zealand , and the reps are all very good. I have also heard from them that in the US , Snap On is in a world of pain and constantly being sued buy franchisees for being ‘ set up to fail’

[@jasonpaddock3580]

She walked by you because you’re on the Snap-on naughty list!

[@johnodum6486]

Had a Cornwell dealer, about 20 years ago, retire without notice. I heard later later that he turns everyone who owed him money into collections. Don't know if it's true, I did not owe anything.

[@kwd57]

Both the SnapOn guys that came into our dealership were also jerks. If BS was electricity, they would be a walking powerhouse.

[@ironrangeautotech8292]

Truth!!!