Top 6 Things Clients Do That Drive Vets Crazy (part 1/2)

[@KayTee979]

If you do forget to call in your prescriptions for your pet, do not, do not, do not call up your vet and start cursing/screaming at the receptionist/tech who answers the call, demanding that we "get Fluffy's medications filled right f***ing now or s*** will go down." Because if the support staff comes up to me telling me you were a jerk to them, as the Dr. I am going to make sure your refill request is the LAST one I review that particular day. I am not an owner, so I can't terminate you as a client, but if I were, you would maybe get one refill and a copy of your records to find another vet. I recall this scenario happening when I first graduated almost 6 years ago. Really amazing, nice, sweet, rockstar vet tech answers the phone and I can hear her trying her best to appease a client. She gets off the phone and I ask what happened. So she tells me that the owner was curing her out about how we have to get his pet's medication refilled RIGHT NOW because he is out. She handed me the refill request. You know what I did with it? Lifted up the stack of prescription refill requests and put it at the bottom. We had another client call in the same day, same situation. Forgot to call in the prescription refill request ahead of time and was out as of that morning. This client, however, was sweet as could be. She called in apologizing to us, acknowledging she knows we are busy, but if we could find any possible way to have her dog's medication refilled for that night, she would appreciate it. If not, she said she totally understood. Guess where that refill request went? Onto my desk so I could remember to complete it in time for her to pick up before closing. Just remember-- kindness gets you places. Rage/aggression and being outright mean gets you at the back of the stack/queue. We are all human, I regularly forget to call in my own medication refills on time, that is my fault. I do not call up my pharmacy and curse them out for my mistake, I ask kindly if there is any way I could get it same day and if not, I have to wait until they can fill it. It isn't their fault I waited until I was out of medications.

[@patriciavandiermen7522]

Sooo true! When I started as a vet, people thought I was too young to be a vet. Then one day somebody demanded a male docter, just because that was her preferance 🤔. Now I'm a surgeon in a veterinairy referral hospital and people think I'm too young to perform surgery on their pets. Like, your own older vet sends you to me, because clearly I have a set of skills that your older vet doesn't have. Why is that so hard to believe?

[@kawal6721]

Mine is don't you dare complain about waiting. Especially if you go to a 1-2 Dr practice. In particularly work in and walk ins. These are crazy times in vetmed. Short staffed, yet the increase in pets over the last 2 years has been unbelievable.

[@Pathologymadesimple]

I was called as nurse just because I was the only female vet at my work place. The pet owner had no regrets calling me that way because he thought all women were nurses and males were vets.

[@martyal]

I can’t imagine being uncomfortable with a young doctor. That just means that they were schooled and trained using all the latest technology and methods.

[@calebminger1791]

Showing up as a new client for a 30 minute appointment with a senior pet (plethora of problems), with paper records in hand, and answering every question with “idk, it’s in the record.” Like, sure, I can sit there and read the record in front of you for 15 minutes of your appointment time, but then we’re not getting anything done. PLEASE send the record early, or drop it off before the appointment, or something. (It also helps when you’re actually able to answer history questions. 🙂)

[@KayTee979]

For the "are you old enough to be a Dr?" question. I got that a LOT when I first graduated. I finally one time told a client I am the Doogie Howser of vet med and I am really just a veterinary child prodigy, I got lucky and the client laughed and realized how silly their question was.

[@DrCellini]

I like these!! Keep them coming. A lot of crossover with human med too lol

[@katherinemunoz3685]

I work as a vet assistant and receptionist and these are so accurate ! Since COVID has been going on for over a year people have been wanting to get in with the vet face to face and clients get upset that our next available appointment slot isn’t for another 2 weeks . Appreciate all your work Doctor 💯

[@DVMCellini]

Thank you!

[@khanhhongocphuong772]

The "Are you old enough to be a doctor?" is so true =))) Plus, I am a female vet, and you know how many time it is happened to me :)

[@dcndiamonds]

Same, although now that I’m getting a little older and I don’t hear it as much, I kinda miss it 🤣🤣🤣

[@marchelottie]

I got this at least once a week.

[@jennawhite5466]

As a tech, I hate it when people ask me “When am I going to be a vet?” or “Do you want to be a vet?” I have been a tech for almost 8 years, I am 36, and that is where I want to remain. I am content being a tech.

[@inr63]

My mom was a tech at a 24hr animal ER in Chicago - they’re def undervalued.

[@TheBadromance16]

I get to spend my entire day caring for my patients! Don’t have to deal with paperwork, it’s the best!

[@comesahorseman]

👍👍

[@rosemariekury9186]

I had an appointment with my dog a few days ago and showed up on time. He mostly needed his anal gland cleaned out. There were only two techs there. Before I left I found out that most of the staff wasn’t there as they were sick. Bless their hearts, they were really overwhelmed. If I’d have known might have cancelled and waited a few more days. Plus my dog is super anxious so thet had their hands full.

[@cynthiadarby6793]

Great video. Good info for owners. Recently I had an older gentleman as a client. His pet had a complex dermatology condition and I said “in my experience “ while discussing his pet. He stopped me and said “how much experience could you have you don’t look old enough to have experience “. I just had to laugh and replied “sir I have been a veterinarian for over 15 years and over a decade of experience in only veterinary dermatology alone”. His wife looked mortified.

[@DVMCellini]

Love that

[@toni-annvidal9756]

I'm in GP and I've been practicing medicine for 4 years. I can't tell you how many times I'm asked if I'm the doctor, how young I can, and how old I am. I have a feeding tube and sometimes I need to feed at work - which just involves me carrying a backpack with a pump. However, bc it's uncommon, many people as what it is. My clients are fully aware of my health problems but I can't tell you how many times a day people as me about it. The kids are my favorite though. I tell them it's a jetpack and they love it

[@dcndiamonds]

I’m a GP vet and the comment on being at the top of Mount Privilege made me laugh out loud 😂😂😂

[@DVMCellini]

:)

[@samanthasayle6511]

Dr cellini, I work as an AVN in the uk and I find it so rude when a client demands an English vet. I am British myself, not from England, but have worked with some amazing vets from none British countries and yet I have had client ask me whats the vets name and if it's not English they won't see them. In Britain also I find many vets are adressed by thier first name and even introduced themselves with their first name.

[@Sapphiregriffin]

should of used the "its maam" clip

[@marchelottie]

"you are so young. How can you become a doctor?" "Graduated at the right time, ma'am."

[@Lemonade_Stand_]

I have to say, my dogs vet is fabulous. One of my boys (dog) was diagnosed with sarcoma in December and given how aggressive the cancer was he was able to get him in within the week to get it removed. It was a very difficult surgery because he also had a large cyst in the same spot and they werent sure if they would be able to close the wound once they remove everything but they did and im forever grateful. It's been a bit of a long recovery process for my boy but im so glad they were able to save his life.

[@Debbie338]

As many times as you played it, I still have no idea what that woman is screaming. And yes, our animal hospital has fourth-year vet student externs and I’m constantly amazed at how much new stuff they know. We count on them to teach us as much as we teach them.

[@DVMCellini]

lol i think she's saying something like "get me off my seat!!!"????

[@pjp9383]

I loved when my older, experienced vet and the newer, younger vets in his clinic would get into intense discussions about how best to treat my pets. The combo of hands on experience, and the knowledge of the newest techniques and research, always made me confident that my pets were getting the very best care.

[@Divint12]

That's exactly what she's screeching, actually

[@kassandraahuero7962]

The best thing owners can do is get your dog on heart worm and flea meds also make sure they are vaccinated spayed and neutered my corgi was attacked by an agressive dog had my dog not been vaccinated for rabies he would have been quarantined he is my best friend im grateful for the vet who got me in when he was injured . don't get a dog unless you can properly care for them i see so many dogs in my area that live outside all the time and they don't receive basic care its a sad situation !

[@unicorngurl89]

My I make a suggestion? I don't know if it is my audio but I find this video audio quality garbled and harder to understand you. Plus the screaming lady hurt my ears. Was not loving how often that clip was used in total. I do like your content and as a pet owner am interested in learning more about the field of vet medicine

[@DVMCellini]

Noted!

[@hepc1]

100% agree with front staff getting more shit. I've worked both reception and nursing at an after hours hospital

[@sherrydawson6253]

Oh my. People need to think of there pets like we think being humans. To me theirs no difference. Here u know a med isn't gonna be taken care of for 3 days. Signs in all offices. As for no shows put up a sign u will be charged 50 bucks just like reg doctors charge us. Yes very rude to ask any doctor for there 1st name. Your a Doctor u earned that tittle! Some people just don't think. Hence these videos are important. Thank u.

[@juliac3933]

The vet world is crazy right now

[@DVMCellini]

yes, yes it is.

[@akneemoose3383]

P.S. I worked with dolphins in Vegas, they no longer have them here, and I got tired of being called ‘Baywatch Girl’, Last time I checked I’m a doctor but not a physician 👨‍⚕️ it must have been the red suit.

[@BJ.581]

I know this is an old video, but I have an epileptic dog and I monitor his meds like you would a human, with the daily tracking boxes and everything. I always know the exact number he has and how many days it will last. I’ve missed a pill, I know the consequences and I know they’re extreme. I don’t wait until the last day to ask for the refill, but the pharmacists often do. I understand pheno is a serious drug in need of controls, but it’s the pharmacy that won’t listen to the veterinarian or me about refills. I’ve switched pharmacists several times over it and the issues persist. They won’t fill it unless it’s within three days, they want to see a matched phone script and paper one, was his dose increased? Need to go through the whole process again. It ranks pretty high on my list of worst things about canine epilepsy if I’m honest. Edit: I have a giant breed dog, his dosage is enough to be dangerous to some humans, which is why they put me through this stuff and I understand it helps protect people, but it also puts him at risk so is very frustrating unfortunately.

[@acccardone7679]

This wasn't for one of my pets, but instead for one of the times I went to the ENT. A newly graduated ENT was starting her first day on a 2 week trial basis with my regular ENT. (After the 2 weeks, if my regular ENT felt she did well enough, then he would bring her on permanently.) My regular ENT had her doing basic tasks to get used to how things worked at his practice. The new ENT showed me to the patient room. When I sat down she asked me how long I had had vertigo for, and if I would be interested in trying a new, completely non-invasive technique to get rid of the vertigo. I had given up on finding a solution to my severe vertigo that I had been suffering from for over 20 years. (The condition was so bad that if I closed my eyes I would fall over.) She told me that the technique was still in the research phases, however it was invented/discovered my the doctor she had worked with to complete her ENT level medical degree, about 2 years prior. That doctor, herself, and a few other ENT med student/doctors had run pretty extensive tests, and they had almost a 100% improvement rate; interestingly, with practically no complications. She described the treatment: -- Basically a dance dip done with the patient starting in a sitting position on an exam table. -- The doctor doing a few specific movements with the patient's head as the doctor quickly, while supporting the patient, lowers the patient to the table with the patient's head either ending up laying on the table or hanging over the table. -- The patient then holds the position the doctor leaves them in for 5 -- 15 minutes. -- That's it. I enthusiastically agreed to the treatment. Of course, as this was her first day on the job, and she was still under trial, she would need the permission of the head ENT in order to do any treatments. My ENT figured that if I was willing, then the only other condition was that he wanted to watch the procedure. She then did the procedure and I was only able to hold the position for 2 minutes due to my vertigo. When I sat up, after the vertigo had it's fun (made me throw up), I realized that my upright vertigo was reduced by about 50%!!! The new ENT warned me that it was possible to have some or full regression after each treatment. Apparently she had never heard of a case as severe as mine, nor as perfect for this type of treatment. See, in the inner ear are these tiny rocks made from some type of crystal. They belong in certain tiny cavities in the inner ear. When they are not in their cavities, they cause vertigo. It looked like most of these rocks in my head had broken loose and were just rattling around. The dance dip put some of the rocks back where they belonged. Once there they tended to stick into their correct cavities. It took 4 visits for the new ENT to get all those loose rocks back where they belonged. On my second visit, about 4 days later, I noticed that the new ENT was now a full member of the staff. Ever since that incident I realized the value of new doctors. Of course, experience goes a long way, too. But I now know there are benefits and trade-offs between new doctors who are aware of a lot of the newest treatments and experienced doctors who can often just glance at a situation and have a good idea of what the patient's condition is.

[@TCRSCircuit]

The whole "you're young so you must be inexperienced" happens a ton to myself as well, in a different field.. totally rude and demeaning from the customer/owner!

[@DVMCellini]

agreed!

[@1packatak]

We moved almost 2 yrs ago. Found a new vet who went out of her way to help us (geriatric dog with health issues as covid was starting). She sounded like a teenager on the phone😉. Turns out she had been out of school 10 yrs, and had a great resume. And our geriatric dog adored her.

[@akneemoose3383]

I wish you were my Vet, and I don’t even have an animal…..other than my husband 🤣🤣🤣🤣🤣🤣

[@republicveterinaryhospital9626]

You are very gracious in how you explain the things that drive us crazy. I would be pointing my finger & cursing at the camera 🤣🤣

[@purplesnowqueen12396]

The RX topic is so true! They wait until the day before 4th of July or New Year's and that's when I will have more than a dozen people calling to get their dogs calming medicine. Sparky can't make it through this firework holiday because I waited till the last minute to get their medication even though this happens every year. The Holiday and, sparky flipping out over the fireworks. I will think my coworker that helps keep our clinic have as best of an on-site pharmacy because if most of these people had to wait 6 hours for their medication they already wouldn't know what to do. This makes me think that we actually do something extremely nice for our customers along with also feeling them on site within 1 hour and then also handling faxes calling in prescriptions to a dozen different pharmacies nearby. I am so grateful for the people that are like hey I realize my dog seizure medication will be out in one week can I go ahead and get that refill started? I told him why yes you sure can. My next phone call is somebody flipping out my dog her seizure medication runs out today. The thing is we can feel both of those at the same time within the hour but that's because we plan ahead because of clients lack of preparation.

[@akneemoose3383]

Dr. Cellini my husband and I would like a dog. We have been looking at shelters and to no avail. We want a little mutt like yours. If we can’t find one, what’s the best breed for semi active and I would like to train the fur baby to visit hospitals etc. Poodles are great , we had one and she was a therapy dog, but she took up the whole bed. Any suggestions?

[@yarnmaniacs8936]

Omg! I’m gonna have nightmares of the airplane chic!

[@safsren]

shouting at us because they are late to their appointment and so have to get rescheduled

[@TheBadromance16]

A young intern taking cases off the ER isn’t practicing alone! They’ve got residents and criticalists to consult with. That’s so annoying that they felt like they had the right to call you by your first name.

[@RD9_Designs]

Can you use quieter, non-screaming memes to cut in with? We all get your frustration, but that's just so jarring!

[@Tobeh]

As a receptionist I like the clients that try to get a discount by saying "It's not like they are REAL doctors, how can it be this expensive?"

[@bowlingluvr01]

I work at a 1 doctor practice as the lead tech and omg. People are so rude these days. Thank you for making these videos.

[@yorkiemom4498]

I love the doctors Cellini because you are all so informative! I must admit that my sister is a vet now in her late 50s and i had a yorkshire terrier who needed luxating patella surgery. My sister advised me to go to TAMU where she attended and get an orthopedic surgeon to do the surgery. The vet that came in was young and i did ask how many of these surgeries he has performed and his response was quite a few. He must have picked up on my concern and informed me he is older than he looks. I would never ask such a rude question but the patient before me did. My concern was experience since this procedure carries a high failure rate. I made the decision to move forward with him as i understand it is a teaching facility and i couldn’t have been happier with the results!

[@MillaArany]

After a treatment an owner asked us: „and what’s your profession?“

[@NameOfRain]

As far as #2, being a no-show or late to surgery is even worse. Surgery slots are few and scheduled in advance in a GP practice, and there is a lot of prep to be done for a pet before a surgery, from intake to taking vital signs to prepping the pet, and we ask you to bring your pet in early for a reason. If you cannot show up, call us ASAP and let us know. Set reminders for your appointment on your phone, leave yourself alarms and notes, but don't just ghost us.

[@DVMCellini]

Yeah I deal with this for mri drop offs all the time. It’s brutal.

[@inr63]

I’m glad you recognize your “privilege”…lbs. My mom was a vet-tech for a long time and worked with some pretty pretentious doctors (to say the least)

[@nicolebonet6119]

LOL “my first name is doctor.” Respect 😂

[@bc5441]

We had a vet whose first name was Doctor, and he called our kids Mister and Miss. 😊

[@karenrhoads1598]

My holistic vet has a 45$ fee for no show or very late...my regular vets have a stated rule..more than 10 minutes late with no call yr visit time is canceled & the pet parent has to reschedule. Also because of the increase of animal patients there's a 2 week wait for appointments with a sometimes available drop off if yr pet isn't an urgent or emergent case...

[@Finkeldinken]

Ooooh, no check marks for me! (I didn't count on any either, tbh. But we'll see if I make it through the second part unscathed too!) So, question: Where I live, most vets have quite a big no-show fee. I would imagine that that deters most people from bailing on the vets, except the few people who have too much money on their hands...? Is that a thing in the US too? Also, I understand being desperate as the caregiver for an acutely sick or injured pet, I have been there too many times, and the costs, monetary and emotional, are severe and often chocking, but I could never treat another human like we see in the video. No one trying to help you or someone you love deserves to be treated like that.

[@DVMCellini]

I'm not aware of any place that charges a no show fee. You'd have to get credit card info or just straight pre pay first which I'm sure happens somewhere I've just never seen it myself where I have worked.

[@Finkeldinken]

@@DVMCellini oh, interesting how different things work! It must be so frustrating with no-shows. :(

[@sarahfuhriman4058]

I love this video. I scheduled an appt for a dog for the same day and they no showed…

[@dogcrazy25]

I've seen these meltdowns, I've had these meltdowns. It's the person own coping mechanism that is failing in a big way. So sorry for the people at the other end. Calling someone too young, I thought people were joking, like Dougie Howser MD. Please don't go the other way and shame older vets, kinda defeats the purpose if awareness or are you saying the bee grad is better than you now??? Enjoy the vids.

[@renees766]

I've had a couple vets, including my current one who is prob close to 60yrs old, introduce themselves as only their first name, but I always call them Dr.

[@christinecortese9973]

My niece works as a vet tech in a rural clinic and she says it’s horrible for everyone. Everyone needs to chill but for a lot of folks their pet is literally their kid and in an emergency situation they just go ballistic. It’s one reason I’m not getting another pet right now (making do with a chipmunk and family of blue jays, whose love I buy with peanuts - when I can find them). You’re so right, preparing ahead is important. Just stopping to think before you react is important. Doing what you can at home is important. Damn, I’d almost sell my soul to go back to 2019 and just stay there.

[@DVMCellini]

I heard that! Pre-covid is the new "good 'ol days".

[@ritakings3862]

Interesting that North American vets don’t want to be called by their first name, but in the UK it is culturally normal and ok and respectful to call vets and veterinary professors by their first name. If you call someone doctor or Mr or Miss + their family name, they will be like no please call me by my first name. They l actually love to be called by their first names only. For example when a Vet meets new clients she will be like “hi I’m Mary I’m the vet”

[@ritakings3862]

Same as human doctors in the uk. No family names

[@DVMCellini]

That’s interesting. I could see being a primary care doc or vet and having that occur once you’ve established a relationship. I just so rarely get to that point with the nature of what I’m dealing with.

[@XSemperIdem5]

I noticed that when watching Bondi Vet (thanks KZbin recommended). Everytime they referred to a vet in the voiceover they would say "Dr. [First name]" This makes me curious about what it is about society in general in the U.S. versus the UK that results in that difference.

[@Jasmine199018]

Same in Australia

[@1packatak]

@@DVMCellini I have been very lucky to have worked with the most amazing vets for over 20 yrs. I called them by their first names out in public, but always by their title and name in the clinic. To me it is a sign of respect to use that title.

[@CandyGirl44]

At our vet surgery, they don't make appointments. You can only see a particular vet if they treated your pet previously and you need to do a follow up, or your pet is in the hospital under that vet's care. They are often short staffed now, as many vets are emigrating to Australia

[@kathysedillos5108]

So sorry Dr. C 😥. You’re there for our animal angels for your heart, intelligence, and skills.

[@DVMCellini]

lol its ok. like i said, its all in good fun (except for the agism).

[@amanda2184]

My family owns and opperates a pet boarding business, and we get these things (and more!) a lot. The things people do for their pets😩

[@amanda2184]

The no-show gets us to😩. We do everything by apt and we are a family running this and we have to go places to!

[@hodietrold]

A lot of this is so accurate. I trained in the UK but was born and now work as a vet in Denmark and we all just go by our first names. I introduce myself to my clients as “Heidi”, not “Dr Petersen”. But I guess we’re maybe a little more informal about that in many aspects. Students and teachers are on first name basis as well. No “Ms Smith” or “Mr Johnson”

[@religiohominilupus5259]

I don't deny that COVID has had an impact on people's behavior in general; however, I think there's often an underlying core issue that isn't addressed. I'll just drop three words: sense of entitlement. Keep up the good work!

[@NoThankUBeQuiet]

Not gonna lie the holidays tripped me up on medication and I was out and he was overdue for his annual (Bad I know) you know what we did. Waited till his appointment (Anxiety med so he survived). That said vets need to show up on time too. This is mostly a problem with our large animal vets that show up at least 30 minutes late to every appointment and we know it's hard when you are driving around to each appointment but people are losing money sitting around and waiting for the vet.

[@NoThankUBeQuiet]

I had a really young looking oncologist (not actually for cancer but cancer adjacent) and she was the best doctor I've ever had. Bar none.

[@susanritchie2394]

It's also fun when clients call in for a refill, but don't know the name of the medication. Also great when they say "It's in his record" but the pet is on multiple medications, plus heartworm prevention.

[@Lemonade_Stand_]

I know it's been hard for people because they havent been able to go in with their pet. Both my dogs have really bad anxiety around vets so it's hard to have them go in alone. Thankfully theyve now given us some anxiety meds to give them before they go in. Ive also heard of a few cases where they've put down the wrong animal which is devastating.

[@becky_buckley]

As an LVT in NY, I could not agree with you more!

[@XSemperIdem5]

Can the vet community please teach the people medical community about the medication refills? Because if you're on a narcotic pain medication they won't allow you to fill it until you've quite literally already taken your last dose and are hobbling your way to the pharmacy in pain and hope they have enough to fill the prescription or it's a game of going to different pharmacies or waiting a minimum of a week for a delivery. 😐

[@DVMCellini]

sounds like a total mess which is what human med sounds like in general

[@1packatak]

RN here. A lot of that is due to new regulations on prescribing narcotics. The human docs must now jump through hoops to write a narcotic script.

[@pjp9383]

Similar situation in terms of stimulant meds. Sure, take someone with executive functioning difficulties and make it so they have to organise their life to go on exactly the right day to get their medication refill. Bound to work well!

[@secretandrogyne]

The repeated "MY SEAT!!!!!!!!!" 🤣🤣🤣

[@DVMCellini]

Lol is that what she was saying???

[@secretandrogyne]

@@DVMCellini I honestly have no idea 🤣

[@XSemperIdem5]

@@secretandrogyne I think you're right. Or maybe it's because I read your comment that it sounds like that. 😂

[@aremedyproject9569]

Please don’t “privilege” anything. Everyone suffers. It shouldn’t be a source of guilt if someone Can get their pet more advanced care. Cheers.

[@DVMCellini]

👊

[@aremedyproject9569]

@@DVMCellini I can’t imagine being a vet these days. I’m a cancer patient and a support person for other cancer patients. Your field, as other specialist medical fields, must be exceptionally nuts stressful these days. Like law offices, people don’t go see you just for fun lol. So chances are they’re already stressed by the time they’re in your exam room. Love your vids Doc. Thanks.

[@DVMCellini]

Yeah its really insane and I don't remember it being anywhere near like this prior to March 2020. Thank you for the kind words!

[@NomaswaziMadi]

Omg there was no need for a part 2. He spent 4 minutes just blabbing. “Disclaimer, I’m a specialist so I don’t get to experience much of these but the people in the front of the hospital do” 1 sentence would have sufficed. Golly!!

[@Cmallon81]

Great points. But I would like to emphasize that clients have a lot of justifiable reasons to be stressed at times and to cut them some slack on maybe not being at their best at times. My cat recently got really really suddenly very ill in the middle of the night. I live in a large city and I had a horrible time finding an emergency hospital to take her to-everyplace was filled to capacity and over and could not take her. Luckily I finally found a place a couple towns over and it was still a very long wait. I don’t think I was rude to staff. But I very well could have been if the situation would have continued.

[@DVMCellini]

Totally understandable. I just draw the line at people being overtly mean to staff. Can't have that.

[@sophiarivera7364]

It’s completely normal and acceptable to be stressed and not your best self when all you’re trying to do is get adequate care for your loved one. What’s unacceptable is disrespecting folks who are just trying to help you within the limitations at hand. Not to accuse you of doing such, but as a csr/tech assistant and now manager, I’ve been subjected to insurmountable disrespect from clients to the point where I am actively seeking other work.

[@jenniferpayne7492]

Don't be rude, show respect

[@bathedinshadow]

Hmm, shall we do one in reverse? I'm always polite, always on time. But I find that vets actually don't like you getting second opinions. They want the money coming to them. They will agree, but I noticed the moment I've done that, they get weird. Well now I feel like I've angered somebody I need in order to help my pet. Many vets also don't like you requesting to send lab work elsewhere. Sometimes they flat-out refuse. I hate the money grab that happens. If I pay you to draw the blood and centrifuge it... then don't I have the right to send it off to a a lab that charges HALF of what I'd pay to go through the vet (who marks it up to get some money off of you) and THEIR chosen lab (who marks it up to get some money off of you)? I love my little girl and I will pay whatever I need to in order to take care of her. But I don't want to be taken advantage of. I guarantee I have less money than the vet has who is trying to get my money. I really don't appreciate the hyper focused business side of vets. I really do feel like it overshadows the caring component more often than not. My vet drives and Audi and lives in a multi-million dollar home. I drive a honda and rent a basement suite. Just saying it seems to be more about money, than the love of animals and pet owners are very aware of this. And don't even get me started on the techs/receptionists. I find them cold and irritated most of the time. I've had a few positive experiences, but for the most part, they seem disgruntled. Maybe that's because some other client was a jerk. But this is your job. You need to set that aside and give the next client a positive experience. Does it ever occur to you, that the attitudes from pet owners might be a reflection of how they're being treated, combined with them being worried and stressed over their pet?

[@jenniferpayne7492]

I love Dr. Pol!!!

[@pamelaleilarai2036]

Why do you call people "owners"?...I think the better term is human companion. I think it's important. thanks