What is it like to work in a Call Center

Just wanted to give some info on what its like to work in a call center if you ever wondered.

[@itztocaJulia]

I quit my call center job today!!! I feel so happy!

[@demiisanchez]

Amy me toooooo!!!!😁😁🙌🏻🙌🏻🙌🏻

[@jacksilver930]

I quit mine almost 16 months ago! Best decision I ever made! One of the HAPPIEST days of my life!

[@tmm4sho]

I quit and went out to celebrate 🎉

[@markuchiha7737]

jobless again yey! hhhhh

[@arkkrogue3870]

You guys never tried warehousing huh

[@Ptpop]

Very true. Many if not most large company call centers are awful. Smaller are better but still, for me, could be just as bad.

[@AbdulazizAlmawash]

Good to see you again here!

[@F.P.E_fanlol]

It’s a soul killer,it’s what it is

[@Toxked]

MommyAngel1 its not that bad. Some are better then others.

[@4crazy1chick2]

Toxked bullshit

[@deurn]

I could not agree more. It's like you will never do good enough for them. They should hire robots.

[@embracinglogic1744]

It's bad. I worked at two of them before, so I can tell you that it is bad. Both mentally and physically. So, based on experience, MommyAngel is correct: in the long-run, it is a soul killer.

[@7s29]

People that have experienced these work environments know better. They don't care, there's always a batch of new people coming through. When it all gets automated, people will struggle to find work.

[@nolwen81]

Do it for 10 years, it's like 10 years in jail. But we must gain some money for living.

[@RedMushroom23]

my goodnesssssss!

[@maymadison3620]

Do they pay well?

[@navysealsilluminati4265]

10 y in jail 😂😂😂😂I'm done

[@7s29]

I haven't worked in one for years but, you're right. Looking back, it's like you done time.

[@thomasduncan4074]

When I got out of training at Dish Network, I had a 100% on all my truck rolls. I was surprised, because honestly I didn’t know what I was doing on each call. Then I quit. 😂

[@seyahtan24]

The only saving grace are the awesome colleagues you get to meet sometimes.

[@midnitdragoon]

Did it for long time... Before taking a call center job... Ask yourself these questions : Like not being allowed to take off around the holidays? If you do then call centers are for you! Like not being allowed to take a sick day for a doctor's appointment? Then call centers are for you? Like not having a moment to breath between calls except for the two 15 minutes break and 30 minute lunch? Then call centers are for you. Call centers are not for me... So I am in a job that unfortunately is the opposite of everything I described above.

[@Zeethaillest92]

Unfortunately?

[@lotto5742]

Dude, every job has two 15 minute breaks along with a 30 min lunch. Quit complaining. Try working in a ricefield in the back country of Cambodia in the extreme heat at 6 years old making only $2 a day. You Americans are so ungrateful.

[@7s29]

@@lotto5742 Whilst I understand that working in a rice field would be difficult, no one is playing with your mind. If you ever are unfortunate enough to work in a CC workplace, you'll then wish you were in a rice field.

[@nordique59]

You take a job in a call centre and an interim job until you find a real job; ditch digging for a white collar dude! Washing dishes had gone to machines so you take a job in a contact centre - generally there will be no advancement or scope for growth and the money sux! The relief that floods your soul when you get out of those places is sublime! lol I drive cars/buses as a volunteer for a Community Transport service in some of the most beautiful country side on the South Coast of NSW in Australia and I do it for FREE - yep, for FREE and I love it! Happily get up at 6:00 am or even earlier and can't wait to get to the job! NO KPI's, NO AHT's, NO 'Driver Monitoring', NO Targets and I've at it for 4 years now! I'm super reliable, dependable, punctual, presentable and cheerful - maybe the goons that run call/contact centres could take a leif outta my book?!!

[@7s29]

I remember when I left my CC job, I scored another job, way better job. They called me to offer the job whilst in the CC. Man, I almost jumped like I won the lottery. I couldn't wait to hand in my notice. On my last day, they planned a farewell for me, I left at midday. I get to my car, I call them back and tell them I'm not feeling well, and I'm going home. That was so satisfying to just ditch them like that. I already said my goodbyes with the people I liked there, and they knew I was planning on doing that, so it was all good.

[@arobb2007]

Working in the call center is like you're being put on the front lines in the battlefield where you're prepared to get begraded, degraded and belittled by the customer. The high turnover is what enable people to quit. Its straight up toxic to the max.

[@kariimonty5764]

I did alarm monitoring 24/hr call center and god I quit in a month it sucked the life outta me.

[@mightbe5091]

I worked for an alarm monitor company for four years and it was horrible.

[@Akihito007]

Sounds like ADT. Man I did that in 2012 and most unprofessional place ever with all the sjw PC culture.

[@nittibit6662]

Who's going to school and working at home with a call center job?

[@Toxked]

I know a few that the call center that they worked in are shut down. They work from home or they don't work. One I worked at even though they wiped everything down if one got sick everyone did.

[@daveyu5366]

Did 6 months ago, failed all my class and scorecard barely passed. Management and school did not care at all.

[@TheTacticalTech]

I’ve been working at a Tech Center for 5 months, and I actually love it!

[@amonzilkie8784]

It can be good. There are many variables with the job, company and the person. I don't like to sit still that long.

[@fatony583]

i also love my job. i am in Billing Department

[@RedMushroom23]

i work for 1 year and 8 months i liked it aswell but i got tired of it eventually

[@nittibit6662]

Needless to say I've given up on humanity.

[@ShadowBane0513]

It's paid slavery in a nutshell. Don't to it I know people who have P.T.S.D from working in a call centers.

[@richardc6715]

PTSD from a call center? To be honest they are probably sensitive and already had mental issues. I'm an unarmed security guard, I think I can do it. You deal with disrespectful people in person, only difference is you can pretty much tell them to fuck off

[@majinblackgear5bankaisuper151]

Ric shut up meg

[@MRoach03]

@@majinblackgear5bankaisuper151 you are the reason working with people sucks.

[@dannisv]

It's going to make you lose faith in humanity, make you feel like a slave; is horrible!!!

[@kayak9306]

Why on earth would you want a high turnover? Would love to find out more about the logic behind that.

[@juliantheapostate8295]

Whenever you see a business practise which makes no sense, have a look for the government regulation. They'll be trying to comply with it or get around it - either way, there's your explanation

[@Lawliet734]

You should do more videos on call center work.

[@Toxked]

L Lawliet I'm never sure what more to say. It is a hard environment to work in. This vid was intend as an "understand what you are getting into with the job". I'm also very busy. I run two channels and edit for another and in my spare time I work full time. Lol

[@MrCoolOfTheCool]

My AHT at my job at the moment is 3 minutes :/

[@Toxked]

Depending on what the call center handles the target AHT target can be as low as 3 min to 10 min. I have heard of some that were 30 min or more. But they were all very technical trouble shooting network issues and higher end problems.

[@kittenkat7986]

That is a silly AHT and I guarantee it leads to repeat call backs and disgruntled customers. Now that is average handling time so to reach that and take into account very long calls most of your calls would have to be almost a minute. Now take into account each call you probably need to get the personal information, verify that and also most likely wait for the system to catch up. I have noted the call centers don't seem to realize if they want the agent to work quickly so does the system. So in reality how long do you have to actually listen to the caller, diagnose their problem, give them a solution, take the time to make sure it is understood and possibly give them the time to try and implement the solution. Anyone who thinks an AHT of 3 minutes is realistic is an idiot.

[@roxcyn]

We definitely need more videos from you.

[@Toxked]

Someone said something like that to me last week. I've been quite busy and cant think of what to make videos on.

[@brownjohn5848]

@@Toxked create a survey with topics let us vote .

[@Toxked]

Ok, give me a topic and I will see what I can do. I really cant think of what to add.

[@Native722]

How many years did you work in a call centers? I went back to one out of desperation. Oh god, cannot avoid coaching as everyone gets coached.

[@Toxked]

Total I was in call centers about 5 years. The longest time together was about 2 and a half years. One I was in the coaching sessions were a step below verbal abuse. The company had the view that a high turnover was good to get rid of the ones that wont get it. Another would work with you to get you better. It's all in how iys run.

[@donquixotedoflamingo6046]

All call center are worst ...they are HELL.. The higher people or the one who sits in the ivory tower only see you as numbers..

[@michaelhorner4011]

This looks scary!

[@richramsey59]

It sucks. Dont do it!

[@zamzamadam2034]

how is an airline call centre. plz do video plllz

[@Toxked]

Zamzam Adam I have never worked there. I know some one who worked for a hotel call center. He had to go over locations and amenities at the hotel is. I would think airlines would be like that. Setting up reservation s for the flytes. I think I recall someone who did that and said it was 2 or 3 minute calls setting up the flyt plan. If that helps.

[@merc340sr]

Call centers are a scourge!

[@josemontoya24]

Could you recomend me this job ?

[@Toxked]

Well I don't know, it depends on if you like that type of job and situation. If you can handle mental stress well you could do well. If you could not do well then you would not like it.

[@josemontoya24]

@@Toxked Thank you very much.

[@fatony583]

nope. i love my job... i love talking to people. if you dont like talking to people then this job is not for you... me, i gain friends with my customers... i even turn unhappy customers into a happy ones. 😇 if u are a negative person then dont work in call center. but if you work positively and that u wanted to HELP your customers needs and you want to make them happy then love this job bcoz its really fun. Being FUN starts within ur self not to ur customers.not the company but its in YOUR ATTITUDE.

[@Toxked]

Faith Lubaton very true. I've known some that worked there for years and loved it. I don't like sitting that long. Lol

[@lilbrowngirlwithlocs4038]

Faith Lubaton the best comment on KZbin!! Ppl are so negative when it comes to call center jobs it's hard get past that and everyone's experience isn't going to be the same....

[@ricardoruiz681]

Hahaha yeah. Fuck you.

[@thiebdahmous8702]

If working in that job makes u happy then that job is definitely for u but not everyone loves to work at call center it's just the needs that drives them, they need to find or make something they love to do that makes money

[@fluffysox6072]

That’s dumb. I loved talking to people too, but call centers will suck you dry.

[@RedMushroom23]

toxic life less hell bullshit..... the worst job ever never will i ever be coming back! i would rather sell drugs then working in a call center!

[@navysealsilluminati4265]

Why explain coz I want to go?