WHY DO CALL CENTER REPS QUIT?

#CALLCENTERS #JOSHUAMARTIN #MASTERINGTHEIRATECALLER
Why do call center reps quit?
Call Center Expert, Best-Selling Author, Joshua Martin talks about his experiences working in the call center field and why he believes call center agents become sick, unhappy and eventually quit.
He discusses how you can mitigate this as a call center worker and his theory on why customers treat employees this way and what you can do as a customer to help.
Buy Mastering the Irate Caller at amzn.to/3kqWig7
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Instagram: Joshua_Martin21

[@ShadowBane0513]

Those dislikes are from call center supervisors.

[@JoshuaMartin]

Lol 😆 🤣

[@Malitubee]

😂😂😂😂😂

[@Yashbhasin31]

My TL Sucks 😂 I hope he'll read this one day

[@augustusbrown5320]

Lol

[@HoesNDoritos]

LMAOOOO this killed me!!!

[@phillipgoat00]

callcenters shouldn't exist. simple as that. Hope those places close for good in the near future. the way they threat humans there is just awful.

[@adelee4536]

With how advanced technology has become nowadays, they should have robots working at a call centre.

[@neojubei]

I completely agree.

[@sugarrice4792]

Red Robin already has a robot answering their phones that’s the future good riddance the robot can be yelled at not me 😂

[@kensuiki6791]

@@adelee4536 and that's how robots will become school shooters

[@spacepimpkevin1184]

To me: the hardest part is the "dont take it personally" part. If somebody is calling you an idiot, threatening your job, bullying you for control, calling to just unload on an emotional punching bag, how can you not take that personally? How can that not be frustrating after you take that stuff over and over?

[@meer9098]

Drugs

[@angryox3102]

It isn’t even that I take it personally. The customers for my company are very good at recognizing and admitting that I’m not the one who caused the problem. But they still choose to scream and yell. It’s really impossible to not be depressed when you have to deal with being screamed at for hours on end.

[@waiyon1951]

and also at the end of the day we're also human there's only so much one person can take before they fully snapped or just reach the breaking point of i don't care anymore i'm just here until i'm gone from here.

[@QuanTripp]

I’m sorry…but you can be the most nicest…kindest…most efficient customer service agent….if you are constantly dealing with bad attitudes, yelling, screaming, shouting, cussing, insults and the likes…you WILL take a hit mentally. We are human…Sure you can try to minimize the impact but there’s still an impact on the agent nonetheless.

[@genghiscarnage4015]

You only get those calls if your company/service is so poor that you force a customer to call you. Think about it. If you provided what you advertised, you wouldn't get annoyed customers/complaints/calls. You would also be out of a job.

[@saltney17]

@@genghiscarnage4015 🤡

[@angryox3102]

@@saltney17 perfect response.

[@yecyec77]

I totally agree. I was told "go kill urself" and "you are useless" - she is blind so I just swallowed it. But i cried and went to toilet. I have been working 1 year and 6 months, I was promoted as Call Supervisor, but I plan to quit next week.

[@QuanTripp]

@@yecyec77 Wow! See this is the mental abuse I'm talking about. I'm sorry you had to hear those things.

[@shawnticole7186]

Nobody working in customer service want to hear how to survive in customer service work. We want the kind of work that EXCLUDES customers.

[@aprilthompson3503]

I’m so ready to get a job that doesn’t involve dealing with other customers 😭

[@dawnshepherd5307]

Facts!

[@stelladallasAlabama]

Yes. I now don't want to deal with ppl issues ever again

[@saynotohookups]

@@aprilthompson3503 I would too if I needed another job. I used to work in retail many years ago but I can't imagine what it must be like doing a job like that in 2023.

[@JReed1985]

Angry customers are not the reason I hate call centers, I hate them because I didn't feel looked after or valued as a worker. Also I came to realize that if I wasn't good enough I would be let go, which I was and I swore an oath that I will never work in a call center again. If I do have to work in a call center because it's the only job then I would be job searching with each second I get when I'm not doing my shift.

[@Yashbhasin31]

Don't know how but this work is draining my energy, exhausting my mind at the end of the day and quite not feel my self while doing this work... ughh

[@monii8661]

seems like i wrote this myself

[@Yashbhasin31]

@@monii8661 haha... I can understand that, which process are you working for

[@monii8661]

do you mean the account? uhm it's an financial account for a debit card

[@Yashbhasin31]

@@monii8661 I meant which company you working for and is it bpo or call center

[@monii8661]

yaaas, a bpo company

[@Andrea-rw9tf]

As a black woman who takes escalated calls for a major bank. These customers have been off the chain for the last two years. They call in several times, harass frontline agents. Then get me and think that intimidation is going to work. Or they find out I’m black and go real racist real quick. People have lost their minds. Abuse seems to be the new norm.

[@towringer]

I worked (survived) in an airline call center for 22 years, and I've noticed that most of the frontline agents there are Black. Same as at the airport, Amtrak, Greyhound, the DMV, unemployment office, transit companies, etc... almost all of the frontline people in America are Black. Why is that?

[@sugarrice4792]

I’m black too the customers think I’m white the racist rants they go on I’m like uh huh 🤪

[@BaltimoreBama]

@@sugarrice4792 😂

[@lumeronswift]

The actual question is "Why wouldn't [...]". Call center work needs to be replaced with text chat/email work as much as possible.

[@pulidobl]

The text/chat is just as bad. The irates grow an extra set of b@lls

[@laughingalex7563]

They just get even more abusive, and often companies just make text in addition to phone, and then expect 3+ people at the same time. Your not allowed to tell the customers your being worked like that.

[@mj5885]

@@laughingalex7563 so true. I just had a customer tell me to eat shit and die via text. I get all sorts of threats

[@gastvil7038]

@@pulidobl Yes, I'm handling 4 customers at the same time.

[@Rubester-cl6op]

Some is but a few people are much more comfortable with the phone especially some elderly that may have not learned text or chat. And some people myself included hate dealing with bots! As they are more a tool that works for certain things but not everything.

[@family561]

I work for a call center remote and it is still overwhelming

[@lindabradley1929]

Agreed

[@elainemo]

Me too..I'm glued to a chair for 8 hours a day aside from a little 30 minute lunch. If I am a minute out of adherence I am bothered to aux back in. Bout to quit.

[@bandmakers]

@@elainemohi, are you still working for call center? I am trying so hard to get through these long stressful days. I’m at the point where I am stressing about having to go to work the next day 😟

[@greenatlmom]

I do too, with a third party service that represents a large insurance company. I'm just starting nesting,but my training was very incomplete---a lot of stuff didn't work in the training environment and endless tech issues. I'm working hard to get out of this mess. I feel rushed for everything....not my cup of tea...the best thing that came from this job my insurance license....I'm preparing to take my license and become an Independent agent.

[@renaicirculation4143]

Thats why I switched to chat support and homebased. Speaking to 30 people per day with different attitudes is stressful, I don't get paid to get shouted at, with a non-voice account you can just listen to music and just be relaxed even though your customers are irate.

[@user-ly1ml6ue9n]

30 calls? HAHAHA i took 80+ calls today for a bank, stupid people being abusive all day

[@malkiamweusi7203]

@@user-ly1ml6ue9n same 😫

[@user-ly1ml6ue9n]

@@malkiamweusi7203 save money, invest and get out of there

[@TrinaRayne]

I take chats and phone calls, and I still find live chats as stressful as being on the phone.

[@gilly5809]

I've been trying so hard to find a chat support job to get out of call center. Is there any recommendations you could give?

[@Ptpop]

Thanks for your video. What about the soul crushing environment created by management? The metrics that are impossible to reach, being written up for the smallest of infractions, unobtainable bonuses, having no time for yourself with two 15 minute breaks and a half hour lunch, supervisors who somehow always seem to find the worst call from thousands of calls you’ve taken that month and write you up. People quit call centers because it’s a no win situation no matter how you look at it.

[@diamondbeats2024]

Pt pop big ballin on ‘em

[@terminator572]

This. I used to be an interpreter (over the phone, obviously), and even if my calls were perfect every single time, the ONE CALL I wasn't doing my very best was the one that got graded, and would always bring my score down. It's bullshit.

[@raider1297]

Crickets...no surprise. I agree with you.

[@kenya9540]

You forgot the low pay and raises.

[@sugarrice4792]

Yes I feel like I’m always here stuck for 12 hours I can’t even crap without someone breathing down my damn neck

[@jitumenefee1323]

Low pay, high stress, discriminatory practices, and terrible management.

[@cassielewis5446]

This video makes me feel better on my decision to quit my recent CSR position. I’m looking forward to my future career and success. I have been belittle, disrespected and patronized by customer. My anxiety and health hasn’t been the same. I applaud👏🏾anyone who can work in this field💪🏽

[@Yokai_Yuri]

Applaud is a poor term. I think most people that work at a call center hate their jobs. Some of them are there because it is the easiest job to apply to and sometimes the pay is not thaaat bad. However thse jobs drain your sanity and are super stressful

[@malikwilliams4951]

Hang in there

[@AleLovesOpera]

I feel you, same here, I'm looking forward to quit my job very soon and focus in my professional career.

[@gizapegarde9144]

Depression is real esp. telco accounts. Most of the time they attack you personally. Irate and cheap attitude.

[@bandmakers]

Thank you 👏 I am miserable but I am trying to fight through these calls, they are nonstop and if you’re off the phone for even a few seconds everyone comes asking what you’re doing. It’s the most stressful job ☹️

[@Pouram1234]

I have been working in this industry for more than a decade now. I lost self-confidence, Depression being a victim of office politics. No other jobs available here. i wish someone could help me with a respectful job

[@maureensuggitt3217]

Why don't you switch lines/clients?

[@dougfoster445]

I know you wrote this 3 months ago, but if I can make a suggestion...Find a trade...I used to work at a call center and I decided to become an electrician in new construction new residential homes. It's good money, you are respected, no one looks at the clock to see how long you're at the bathroom or if you took an extra 10 minutes on lunch. I work a VERY flexible schedule (I don't have to come in if I don't want...As long as the job gets done, no one gives a shit if you come in at 6 am or 1 pm!), have a company van, don't have to pay for gas. Life is good. Save yourself...You are better than you think! It's NOT hard...Go to your local technical school and sign up. You start at an apprenticeship and your COMPANY puts you through school You will thank me for it!

[@augustusbrown5320]

@@dougfoster445 Very True💯…… Trust Yourself❗️

[@dougfoster445]

@@augustusbrown5320 absolutely. If I only had one thing I can suggest to struggling people out there in dead end jobs and one thing only-it would be to get into a trade. It’s very easy and the work is amazing. Good luck my fiends!

[@travelfreeph]

@@dougfoster445 can i have a link for it? I think i really need it.

[@pete5668]

I know that angry callers don't mean anything toward me personally, but my body does not know that.

[@shachristanhollins8290]

Me at this job its annoying hearing the complaining, and its taking over my life

[@augustusbrown5320]

Right

[@Yashbhasin31]

We'll get over this, just try to do it till you don't have any other plan to go for

[@shachristanhollins8290]

@@Yashbhasin31 i got a plan

[@Yashbhasin31]

@@shachristanhollins8290 that's nice just go for that plan these jobs are toxic

[@shachristanhollins8290]

@@Yashbhasin31 it really is like everyday I wake up crying

[@JAY-rt7tf]

They need to get robots to answer these phones!! See how these customers like that

[@pete5668]

"Open the pod bay doors, HAL." "I'm sorry Dave, I can't do that."

[@ruelcastrojr.6375]

This is true for every call center representative. It's indeed exhausting to converse with different people who were hard-headed and close-minded. Those callers who were calling and seeking assistance but the one who is dictating the decision of the representative is the heck. Some of them were abusive. Well, we cannot blame them if they were emotional and they vent their emotions due to frustrations, but this video also opens the real-life situation of the customer service representative and this should be also observed and realized by some callers who were calling and thinking about themselves.

[@rudypascal9502]

I can handle irate callers. The stress comes from the possible detractors that those irate callers may provide. Even if you've enhance your tolerance about those kind of customer. Maintaining metrics is a much different and difficult matter.

[@Heartforheaven]

Same, metrics are will cause my intense stress and anxiety levels

[@art-tb3um]

oh you hate my company and hope we get burned in an accidental meteor shower? Would you like to buy more equipment, how more services?

[@KeybladeHeart]

Call centers are like sweatshops

[@HighStreetCred]

Literally was pulled from my finance job in the hospital to do call center for the vaccine appointments for a week and was losing my mind. I had to take the following Monday off to recuperate because I’m an introvert and was spiraling when my supervisor told me the Monday night I have to do it another week. Thank God it was data entry this time.

[@candiceramirez1149]

I work in a medical call center. The callers (patients) can be profane, violent and aggressive. "I want more pain pills." And sometimes, the client is as well! Very intimidating and panic like, when a doctor or on call provider, is just as combative. UNTIL you patch them together. Then both, patient and provider, are sweet as pie. It's heartbreaking. I feel like a punching bag.

[@davajeionhenderson7301]

This is so true!! I will never work at a call center again!

[@aham2903]

I've been working at one of the best paying call centers in the US with an absolutely amazing good benefits package. When I was hired (through the extensive hiring process), I was one of twenty four people out of 3,000 that applied who were accepted. I have an extensive background of social service work, customer service, case management and have a sterling resume. I am the dream candidate and they said that this job was so good that I'll be the last one I ever apply for. Except I'm absolutely miserable. I've been doing it for ten months now and my company is so hated and maligned by the public that I get customers full-stop shrieking at me, threatening me and behaving like spoiled children all day every day. I take about 50-65 calls a day and about 30% of that is me being told what a Piece of (you know what) I am. A good half of them are people laying into me about what an evil company I work for. To make matters worse, the job metrics are so intensely micromanaged that I feel like there's a slab of concrete on my chest, crushing the breath out of me. Just a week ago, I had to attend a safety meeting about how 'the metrics' identified that I was using my mouse scroll wheel too much and that I need to alternate between scroll wheel usage and manually clicking a slider bar, holding it and dragging it up or down a page. I also just got talked to about how when a customer put me on hold, I was supposed to wait 30 seconds before disconnecting the call. I waited 34 seconds, because I was frantically looking up what to do when I'm put on hold. It is being cited as a work accuracy error. I'm giving it my best but it's just not good enough. Every morning I have intense, excruciating anxiety about having to spend another day working here. I've burnt through all of my PTO, used all of my sick time and am currently on my very last day off. I'm in constant fear of the next minor technical error that will get me written up, or the next customer who will threaten me, and the all-around negative vibe the job gives off. I'm stuck with a mortgage, car payment and have a child to support, so quitting right away isn't an option. I can't go back to my previous job due to the position no longer existing and I have no college degree. Basically, I'm stuck here until: 1) I'm eventually fired for some reason 2) I win the lottery 3) I die. That's what it feels like to work in a call center.

[@salmaazzabi1991]

Good Luck

[@aziza000]

All I can say is just apply to loads of different jobs. And if possible go into taxi or something that is really not what you want to do but has a lot less anxiety in it. I wish you luck. I completely understand as I’m in the same predicament but only difference is I have a law degree but that’s practically useless.

[@JSoloProjectOfficial]

I used to be a call center rep many many years ago and not only the customers were abusive but the targets were unjustifiable and the job literally made me dead inside. Try getting time off from your supervisors and try asking for bereavement when a friend dies without getting handed a disciplinary. It's not exactly all the customer's fault. Internally it's like working in a North Korean Slave camp in front of a computer and a phone. Nothing creates more post-traumatic stress and gets more fluoxetine prescriptions at the local shrink than a call center.

[@towringer]

I worked in an airline call center for 21 years, and it was a 24/7 operation. Our planes were always in the air somewhere in the world, and so we had reps on the phones every hour of the day. Getting time off outside of a pre-scheduled vacation was difficult or impossible. Even pregnancy was considered a disciplinary. I worked an evening shift, and the day people looked down on the night people. We had a Facebook page for trading shifts; there was all this trading done among day people, but they would NOT pick up a night shift. Why? At night was when bad things happened. Flights would be delayed or cancelled, and people calling up from the airport would be irate. Future flight schedules would change, and people were upset. Instead of being at work, these people would be at home in their comfort zone and could spent hours using colorful language at us agents, with a full sprinkling of attitude. They would have their spouse on speakerphone and play good cop/bad cop arguing with you. The airline would often extend your shift to cover for short staffing. I was able to get out of there, and I'll never go back to customer service again.

[@christiancarnahan1930]

I would never recommend a call center job for anyone. It's awful for your mental health to deal with negative people degrading you on the daily. Slavery in the new age.

[@jayj4439]

I should send this to my upper management dept. What they don't know is that I plan to resign soon

[@Yashbhasin31]

Here too bro

[@superjam18]

How are you doing now?

[@mewdyjewdy9759]

I used to work for a cell phone service provider. My first CC job ever. I was stuck with worst shift 3p-12a. The evening would go by super slow. Wasn’t allowed to have reading material or electronic devices on the floor nor were we allowed to browse the internet in between calls. I only lasted 2 months. My goal was to at least stick around long enough to transfer to a position that would allow me to “get off the phones” but I couldn’t hang. I definitely was experiencing call center burn out. It was so overwhelming. Not enough help from floor leads/mangers, and just have back 2 back calls did something mentally. I’ve never experienced it. I had to leave.

[@mewdyjewdy9759]

My advice, collect the checks, save and transition to another career path. It’s what I did, I got so tired of being the “problem solver “ “trouble shooting”. I would literally have brain fog and stumble/fumble over words mid sentence while on the phone with cx. By the end of shift I was braid dead, and extremely tired. There were times I rode home in complete silence. I didn’t want to hear anything.

[@deepwatersfairy9015]

It's the fact that you have CPTSD so anytime somebody addresses you aggressively or gets to loud your brain immediately starts to dissociate but we're expected to kiss ass and give the upmost quality service while being verbally abused and disregarded not only by customers but our supervisor

[@melanier7309]

Members and vendors can scream and use as much profanity as they want. I am officially leaving my call center position and going into another department, in two weeks. No more rude impatient people and being tied to the phone like its an electronic tail. I look forward to getting a full night's sleep every night, not just on Friday and Saturday evening.

[@maximillianleon2958]

Sir I just work here I’m not the owner if you want to sue them, go ahead! Don’t need to throw your tantrum with me. 🤷🏻‍♂️

[@rencechannel2240]

I am proud to say that I quit my job in BPO industry. I'd rather to be an entrepreneur and manage my time at my own will than being a slave to a boss and demanding customers.

[@socalgal714]

TBH the only reason I quit was scheduling. Consistent 92% conversion for more than 3 years, and multiple customer compliments, yet new hires get 1st shift w/weekends off, and I'm stuck on a 2nd/3rd hi-bred with Tues & Thurs off. 🤦🏼‍♀️😡

[@JoshuaMartin]

If you're interested in a job, I'm hiring at Huntington Hospital in Pasadena.

[@Freespeech78]

I was fired today, they got me on a bad call, a bad day..dealing with the DISASTER that is studentaid, with poor training, poor equipment and yes a toll on my mental health...now I'm left trying to figure out my next step, do I bother with filing for unemployment? Aren't we supposed to get written up before being fired? I feel like if the "client" truly cared about good customer service they would prepare their employees better...and have more empathy for their individual struggles, I am just torn because I was so unhappy but I needed the paycheck..and all I can do is google call center videos searching for some validation or someone who understands..thank you for this video..I wish I would have found this sooner and your book...😭

[@cjames4232]

Irate customers are bad, but what's worse are the slow burning long, tedious conversations usually with old women and people who refuse google. Call center jobs are mostly held by desperate people who have substance issues so it creates a really bad atmosphere. I've had a lot of calls that have made me feel 50 years older and drained afterwards. The physical toll of sitting down for hours shouldn't be ignored and how bad the hours and work life balance is either for the pay. I haven't seen a call center that didn't look like a drug den and sumo wrestler gymnasium at the same time.

[@jJust_NO_]

really? i have half a mind of applying to this post. i tried it before for 2weeks but i thought i wasn't just good in my com skills lol. now i want to challenge myself and i think its better than not practically using my time productively in years.

[@Rubester-cl6op]

Lots of staff don’t have substance issues, ot might not at the start. Not that I am judging anyone with a substance issue , as i do wish them well and hope they can get help. But most the people I have met that work in call centers don’t use, they just needed a job quick and took what they could find or could get hired fast, some of them have a lot of education and couldn’t find work in there field, or use call centre as a second income, or have kids and maybe the hours work with there partner or care giver, that might not in another job.

[@GameOn71213]

@@Rubester-cl6op in my years of call Centre. Customer those Old ladies who complain they never get to bills but refuse to get email addresses and the convos are usually long winded. Screaming customers calling us bitches scumbags and the list goes on, So many staff members sacrifice their lunch breaks to make their targets and end up chewing whatever at their desk, sometimes it gets bad to where some don't eat and hve loss of appetite. Because if your targets are not met your managers are up your ass

[@genghiscarnage4015]

You can hardly expect a nice private office with lovely views, and professional colleagues, in a challenging and rewarding environment, if YOU don't have the education and skills to back it up.

[@jupiterscorner5423]

Yep these members don't use computers...

[@roytating4915]

I ditched the job years ago, gotta say, was also thankful cuz it was my bread and butter for over 10 years. Couldn't take it anymore though. I shouldn't have stayed there for as long as I had. It became a nightmare. Now, I couldn't be happier not having to think about someone else's problems.

[@melanier7309]

I have my own problems. I can no longer deal with hearing other people's problems.

[@pete5668]

What did you replace the call center job with? I am looking for ideas.

[@Bogeymania]

took calls for four years. It got me to a point where I got a really good job off the phones in another part of the company so I can not complain. I feel like a lot of people in the call center were scared to apply for other jobs. I interviewed for probably ten different ones and finally one stuck.

[@irreplaceablefromusa]

I resigned my job with a call center for a large financial institution yesterday! Omg am gonna sleep peacefully from today !

[@Whiteknuckle157]

Something in the culture must be different here in Germany. I worked as a call center agent for fourteen years. Big Texas based technology corporation. I got yelled at once in these fourteen years. Being yelled at, berated or dehumanized only works because someone allows this to happen. We had the strict policy to calmly inform a yelling customer that the call will be ended, end the call and log the incident in CRM. We got a decent pay, 30 days paid leave and 6 weeks paid sick leave (mandatory by law here). Most problems were caused by young inexperienced over-eager supervisors and team leaders with limited leadership skills. Customers were the least problem. We had an maximum service level (customer waiting time) of 90 seconds to take a waiting call. Hence no rage build-up time here. I heard from Americans that customer service here in Germany is rude. This is not the case. We just take no BS, come to the point immediately and have internalized, that in most cases not the customer but the service employee is right.

[@JoshuaMartin]

I definitely agree. It's not a popular opinion but it's the agent's responsibility to manage their emotions and not let Irate customers ruin their day. It's a lucrative profession if you can master your emotions so that you have time to focus on your individual metrics. I talk about this in my book. Thanks for commenting.

[@user-ly1ml6ue9n]

Customers in America are HORRIBLE Like you get paid to follow the company policy and customers get mad about it and start being abusive

[@diamondbeats2024]

Big gangsta rep up there

[@gilly5809]

Working call centers for the past 7 years has destroyed my mental health entirely. They are prison.

[@Glamchic01]

Me too 7 years. I quit today. My heart was about to burst and my mind was going to explode

[@clashofclanstaktikler2714]

This is real content right here thank u for being alive 🥶

[@maureensuggitt3217]

Wrong company, I worked for remote call center back 2005, we didn't have to listen to all that, we passed them on. If they were talking dirty, we disconnected.

[@user-ly1ml6ue9n]

Things are way way different now a days buddy all centers are the same now

[@annhaden6341]

Ordering the book. Thank you and Kudos to you Sir. I am a new leader of reps and I want to re humanize the teams that are so important to our business! Stop being bullies people.

[@wilfredodometitajr.2698]

I do appreciate you, Joshua, I wish all of my customers think the way you do. I will look for that book and buy it. Stay safe!

[@JoshuaMartin]

Thanks so much! Hope you enjoy the book.

[@jeanettebeck4197]

Thank you so much for this. You're right, this is needed.

[@tangleslong499]

But the whole purpose of having customer reps is to assist the customers queries. If you ask customers to go to the company's website and find the names of the executives than we wont have customer reps in the call centre. Having said that, I am totally miserable in my call centre job. I try to do my job to the best of my ability, and yet there will always be one or two customers that ruin my day mentally. Just like today, I assisted a caller with her enquiry, and just out of the blue, she made the remark saying I'm not good with my job. I was left speechless, and hurt and couldn't response professionally back to her. Now, at the end of my shift, I developed painful migraines all because of that rude customer who never think twice what impact her words can have on people as the call is monitored and can affect the reps NPS score.

[@genesiswilliams696]

I don't know what to do...I'm currently working in a call center, honestly out of desperation...I hate it so much...I just have one free day per week and my shift is not the best (2:30 to 10:00 pm) I hear people with their problems and try to fix their sh*t more than I can deal with my own issues, talk to my parents about this and they say "life is hard, you won't get anything on the easy way, you have to stop complaining" but is it really worth it? I'm tired...both mentally and emotionally. I just want to quit but everytime I even say anything they say "don't complain when you are broke" I need a job that's true but...Is this worth it?

[@vado6950]

I appreciate the time you put into this

[@patriciacano3378]

Love your language of respect and professionalism!

[@JoshuaMartin]

Thank you for the kind words 🙏

[@marlo2919]

I work customer service and it's call center and causes me to just shut down and honestly sucks the life out if your soul.

[@LemonCat98]

My call centre job is causing me so much stress I'm literally having seizures 🥲

[@Ben_Facia]

I could definitely get behind your channel for life

[@Rubester-cl6op]

If they would allow people to hang up on jerks and not deal with rude people, and if we where not expected to be perfect or burn in hell ( but not really since its more about intimidation) maybe people would be more likely to stay. I am now starting therapy because of the stress, that said I am not putting the blame on a specific company just the nature of the job!

[@johnnyestrada4687]

Been working at a call center for 10 years. I take escalations now. I think about quitting all the time. Pays well tho. They let me work from home, so I have a walking desk, and the 30k steps I get a day, help deal with the stress. I feel like all the viral videos of Karens is going to help people slow down and consider being a decent human beings to customer service reps

[@genghiscarnage4015]

You refer to customers that receive a terrible service as karens ! Regardless of your mistake, lack of service, etc etc. Customers don't call you, unless you have done something wrong. I karen'd someone yesterday because the service wasn't good enough. Your comment makes me feel i did the right thing 😉

[@LadyBoBannon]

@@genghiscarnage4015 Being a Karen is wack. That's now how you do it. You have to know who to talk to, what to say, and how to get their attention.

[@saltney17]

@@genghiscarnage4015 muppet

[@genghiscarnage4015]

@@saltney17 You work in a call call centre. hahahahaha who's the f*cking muppet. dick head

[@saltney17]

@@genghiscarnage4015 you’re so weird

[@KratonWolf]

It's not just customers that makes representatives feel this way. The companies themselves dehumanizing their own agents does it. When you've been working the same deadend job for 9-10 years without the slightest amount of raise or promotion because the companies take the turnover rate as an excuse to treat you as replaceable, you'll want to quit, too, even if every single customer is nice to you.

[@donaldellis-wt6xl]

Oh hell yeah getting written for not saying may, please thank you you’re welcome multiple times a call getting written up when are legit sick, getting written up if a last minute emergency happens and you’re a minute of two late even if it’s an auto accident or traffic backed up or severe weather. If I didn’t work from home I would of been long gone.

[@donaldellis-wt6xl]

I work at a call center for going on 18 years now. And the verbal abuse we take everyday. I’ve been cursed at called names threatened and even had my life threatened. Callers seem to be under the misconception because we are an answering service we have the answers that they want to hear. And when we can’t help them they go into overdrive. A lot of the times their anger stems from the customer they are calling not returning their calls when we dispatch out the calls and then turn around and tell the callers that they never got the message. Also we get guilt tripped a lot when a patient calls their doctor for a refill of meds after hours and when we tell them I’m sorry the doctor does no refills after hours they go into anger mode saying if I die this weekend it is your fault. The only reason I have stayed this long is the tenure and perks I have built up. But I am close to just walking away

[@chrisflorio2027]

It’s getting worse, customer service reps are now becoming independent contractors so it becomes more profitable to stay on the line with a abusive customers because you are paid by the minute. Can be bad for your mental health.

[@Lyssaocoser]

I actually started with my first bpo job and I'm already stressed out I lost all my optimistic thoughts for this job majority of my calls are all irrate and I'm already sick of them in just a span of 1 month I been called an idiot more than I can count. My whole existence degraded down to the ground. Everyday I wake up not wanting to go to work I just tell myself I need the job but it's just getting worse and worse I already lost a few weights cause of stress I don't eat much. The stress I'm feeling the anxiety isn't worth it. I'm no longer blinded by the salary 20k php isn't worth my mental health.

[@superjam18]

Did you get free?

[@Lyssaocoser]

@@superjam18 Not yet bro I'm going to finish my contact before leaving I'm just working through the pain and stress

[@Potato_imouto]

Same i just need to let the 3 months pass and im out!

[@Lyssaocoser]

I'm finally free

[@Potato_imouto]

@@Lyssaocoser how many months you stayed there after you quitted? I really wanted to quit soon tho i was a week old new one

[@melissa7100]

I love this! Thank you for the tips!

[@JoshuaMartin]

Thank you 😊 💓 ☺ 💗 💛 💖 😊

[@nvpp09]

It takes courage to share, thank you. Would love to read that book.🤗

[@JoshuaMartin]

Thank you so much :) :) :)

[@procod_yt4522]

KEEP UP THE GREAT WORK

[@greatf9162]

Keep up the great work...

[@jen-p]

I live in a 3rd World country and have worked in customer service for different type of services for about 7 years mostly for US and other countries as well, i can tell you i developed a lot of patience and tolerance through the years when it comes to angry customers, members or clients, however i was a miserable person just for the fact that i was doing the same things, hearing over and over again people complaining on my ears , like a non-stop robot, when my Shift started and i had to put my headsets on i was no longer a person anymore, and unable to Scape the rat race because i could not finish college i was trying to harm myself at that time trying to figure out if living the call Center life was worth it. My advice Is for you to study and do what you love so you don't have to work as a robot in a call center and being reduced to a number and a miserable person, because anyone can do that, but not everyone knows any complex specialty that Will make you feel comfortable and financially stable.

[@NH1]

saw you on my trending page and glad i watched

[@Jemm1029]

I used to work in the BPO industry for two years and it was a roller coaster ride, but because of that experience, my perspective became wider and it gave me the opportunity to work as a recruiter in the RPO industry which will be my stepping stone towards a career in recruitment/HR. I will be forever thankful to the industry where I came from.

[@lahzazifarah970]

🤩🤩🤩🤩🤩 love it! found you on a playlist

[@ameliepoulain4654]

Congratulations on the book!💕 And thanks for the kind words 🐝

[@JoshuaMartin]

Thank you so much 💓

[@ArmacGenc]

this is definitely my cup of tea

[@randysmith8768]

I love this channel so much 💗

[@bilalisk6835]

this is the exact type of vids i like

[@Xaider1026]

Thank you. Good luck on your book!

[@JoshuaMartin]

Thanks so much!

[@Makom2023]

Beautifull energy TKS!!!

[@JoshuaMartin]

Thank you 😊

[@therealrobschroeder]

One warning and then release the call. You're not paid enough (even if you are) to take it, so don't.

[@saynotohookups]

Exactly. Call center reps should be allowed to do that.

[@Stewie457]

I was seriously considering going into a call center job from my current retail job but after hearing about the numerous complaints about the job, I'm not pursuing one anymore.

[@JoshuaMartin]

Give it a try. It can be rewarding and lucrative if you play your cards right. You may be naturally adept at helping people and you may think it's a piece of cake.

[@aileencanoisafraud]

Nope. Don’t do it!!

[@pete5668]

You are smart not to pursue the call center job.

[@batuhanemre6236]

Nice, keep up the great work

[@pinkubhaicreation3690]

i can watch this all day

[@bryonmiller4326]

I hated the call center jobs and what's worse, it is career suicide if you have a bunch of them on your resume. If you get a face to face interview, if they're reviewing your resume and the interviewer gives that Dr McCoy eyebrow raise from Star Trek before he/she asks about your job history.... You know you are not getting that job.

[@kaagakwhkahhs6307]

KEEP CREATING FAM

[@slwh111]

It will be a cold day in hell before I ever work one day in a call center again. I would rather be unemployed and starving.

[@JJJJ-he8bz]

Call center is worse than a retail store. I will climb Mount Everest before I ever go through that.

[@saynotohookups]

At least at a call center they don't know who you are. That's the one advantage.

[@neligas8810]

Thats the Best thing Im going to Apply in every Callls Josh Mastering to this Max Level of Irate Callers Omg🤣😛👍🙋‍♀️😅 Then, will Accomplish it One Day! Ur a Big Help, Gracias!

[@lft3636]

My first year working in a call center, some customer called me a c*nt. I cried the whole day, but i just keep doing my job and go through the day. 20 years later, I still work in a call center, I have dealt with the most nicest to the most monstrous human beings out there. The one thing that i’ve realized working in the industry is that every time some customer throws the most hideous things at you, your emotions turns into stone.

[@aileencanoisafraud]

Wow 20 years stay strong

[@ozgunkanka9877]

Ay im a fan for life 😍

[@melaniemoore5635]

I just ordered your book. I need my job and the stress is really getting to me. I want to be able to stand up for myself and it kills me inside not to.

[@davidcrist6653]

They usually quit due to call center supervisors and pay.

[@user-sq1bd8rg6l]

KEEP IT UP!

[@darkpearlgaming212]

Extremely interesting

[@Cjwilkins1989]

I work for Giant Financial Brokerage firm and I HATE my Life. My Depression has become a personality trait in my 3 years at this place. Being an emotional punching bag over items you had ZERO to do with is defeating.

[@sandwhich14]

I can’t get out of this field. I’m trying to find a job not on phones for the last 5 years

[@user-xw9jw9fb3b]

this is sick👌

[@sophiabhatt]

I joined Amex and quit after a year. Later I joined Chase again I quit after a year. Long work hours and constant cribing was not something I could handle

[@championmagnus]

Call centers are God awful. I quit working for them but since 2021 I've been spinning them as plates and quitting getting money. They deserve it. I put one video up on my channel about it so far, but I've collected over a year of bs from the ones I've spin about 50 or so and I'll drop that on my channel next year exposing them.

[@regularguy15]

Josh i sub, bec what ur sayin ar true. Thanks men!

[@JoshuaMartin]

Thank you 😊

[@BADBOY-ff4gj]

adding U to my playlist too

[@Razali.]

I mean they'll hire anyone instantly for most call center positions. That's a bad sign from the start. Also working in a call center for too long would ruin your career too.

[@caramel1rocks]

Nice tips!

[@JoshuaMartin]

I had to read that twice lol thanks Amiga 😊

[@toddpacker1015]

I wanted to quit for many months just haven't found another job. Feel trapped.

[@rsmybest8100]

Its crazy how toxic customers is less stressful than keeping my metric. I almost got kicked out, because I had bad metrics one time.

[@stelladallasAlabama]

The unreasonable demands for call volume and metrics is y CSM quit