Great video! I love her co-wash too! I use TPH shampoo and conditioner as well and they all have made my very thick coarse hair more manageable. It easily detangles my hair. The scent smells good to me too. It's a light sweet scent, like a floral or Shea butter scent. It doesn't smell bad at all. Maybe those negative videos are just trying to hate on TPH. The line is well packaged like you said. Her ingredients should be on the back of the bottle and not on the bottom but other than that those products I mentioned have been a miracle for this lion's mane on my head! Lol! I definitely plan on trying some more of the other products in the line. You should too sis!