Repair Shop Destroys Xbox & Won't Refund Customer - Let's Fix It

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Repair Shop Destroys Xbox & Won't Refund Customer - Let's Fix It - The seller said after being ripped off by a repair shop they tried to fix this Xbox Series X themselves but couldn't get it working again. So they sent it to me to see if I could fix it. It needs an HDMI port and retimer chip for sure and likely some other work.
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[@Tronicsfix]

Trying to fix a broken Halo special edition Xbox Series X (I love the look of this and all the detail of this special edition!): kzbin.info/www/bejne/q32VdamwhZKXrLM

[@shadowstrangler1]

Hey tronix how I have something you might be interested in fixing, but how do I get a hold of you. Do you have an email I can use to send pics ? Nevermind I found your email

[@user56]

dude. this video is more than 20% ads. thats nuts!

[@NatetheNintendofan]

​@@user56just get KZbin premium😂 I have and I've been a member for about 2 years

[@todjuan4183]

What's the e mail I got a ps5

[@todjuan4183]

​@@shadowstrangler1what's the email

[@12345.......]

Stole a chip too? What is wrong with people?

[@Tronicsfix]

Yeah, it's a little strange.

[@microgamingrepairs1981]

I've seen this exact same thing happen 3x now

[@IamJacksColon4]

needed the part for another repair so why not. goodluck suing.

[@kebo2966]

@@Tronicsfix what does this chip?

[@GODCONVOYPRIME]

Those people need to meet the hungry end of a bear.

[@tigermike74]

What people need to do against these ripoff repair shops is to take them to small claims court. My friend had the similar thing happen to his launch PS3. They took his launch edition 60gb and sent him back a broken 3rd generation non backwards compatible model. They denied it body even refused to refund the "repair" cost. He took them to small claims and was given judgment of the original retail cost and an extra $500 punitive.

[@williamharris8367]

Awesome result! Around here, to file an action in Small Claims court costs about $150, so it is hardly worth it for really small matters.

[@dc-vw4qm]

Id agree but with microsoft and xboxs impact on the industry over years in mind, xbox fans should be robbed and ripped off. They literally deserve it. They support a company that thinks discs should be essentially proof of purchase and not a media format. Literally all xbox fans deserve to be robbed because they are robbing us so in principle yoire right, but reality youre wrong

[@BNR_248]

Far out id be fuming if i'd lost a launch PS3. Its also well known that their YLOD issues are actually just NEC tokens that need replacing, not the CPU/GPU as everyone originally thought, so its become an easy fix and i bet they knew that...

[@UchihaDareNial]

@@BNR_248actually the rsx AND the nec tokin both contributed to ylod

[@BNR_248]

@@UchihaDareNial Ahh yea the solder joints? Needed reballing..

[@devon5626]

These shops should be investigated

[@oscar1081]

For sure, I keep hearing people talking about getting charged for a bad console repair that left their console worse and they’re still being charged a ridiculous sum.

[@disguiseddv8ant486]

Okay, can we stop jumping to conclusions and start listening to what was stated in the beginning of the video please! He literally said that the person taken their xbox to a "professional" repair shop and then they TRIED TO FIX IT THEMSELVES. We do not know who did what.

[@ChuckHickl]

@@disguiseddv8ant486 thank you. surprising/disheartening to see most people suspect the worst from the little bit of info relayed. all transactions are 2-sided and will have at least 2 sides to the story. owner may have been a d-bag that was hard to deal with. WE DON"T KNOW!

[@blikketty77]

If you do anything long enough , you will find out that competence and morality are the exceptions, not the rule.

[@pestalinc]

​@@disguiseddv8ant486 No the shop should be investigated. Regardless of what the customer did the final fix was trivial. Worst case scenario the customer left the machine with no thermal on the CPU, removed the timing chip, and did a pore job putting in a new HDMI port. Then what did the Shop actually do to fix the machine? They probably did the work on the HDMI port, tried replacing the timing chip, and put thermal on the CPU. Still could not get it to work so they removed there replacement timing chip and sent it back to the customer. Customer got it back. Took it apart and could not see anything they were comfortable working on so put it back together without thermal on CPU (because why bother) and sent it in for the video. And that's without even considering the missing pads.

[@yasserbanse]

That kind of joy when you get something fixed just feels priceless. . . Especially with fixes others couldn't make possible

[@partieboi37]

I'm guessing they "fixed" the hdmi port, but didn't check to see if all the points were firmly connected. Since it wouldn't work due to the hdmi port not being on right, they tried replacing the retimer chip. When that didn't work, they took back the new retimer chip, and never bothered putting the old retimer back on since it's "broken" anyways. They then gave it back to the customer saying it's not repairable.

[@LOLMAN9538]

Well, apparently they underestimated the power of TronicsFix

[@bryans8656]

It seems like the "repair shop" was so close to doing the job. I don't know why they gave up, but I'm glad I was able to once again watch you do your magic.

[@swiftrealm]

Because they have no experience working on these consoles is usually the reason.

[@TheSmilePerson]

some shops purpousely "break" the console by actually fixing it then disconnecting a connector to make the console stop working. then the customer comes back and spends more money just to repair the "mistake" thay made so some shops do that to ripoff customers

[@VincentVonDudler]

@@TheSmilePerson Seems like that kind of disingenuous practice would sabotage their business longterm. Word of mouth is what gets more customers through the door.

[@willnalita]

it looks like they were hoping the customer would sell them the console for a cheap price, since its "unfixable" them they would just finish the repair and sell it for much higher price. i might be wrong. but sure look like this is the case

[@xavierayayaell546]

The story is probably BS

[@DeepThought420]

You're a true Superhero to all of us gamers ❤️ thank you so much for another awesome video!

[@dantenajera9687]

Gaymers...

[@DeepThought420]

@@dantenajera9687 hater's gonna hate 😜

[@windowsxpprofessional]

I love how you can solder such microscopic components and your hands dont shake at all. I tried this a few times and mine do shake a lot.

[@Tronicsfix]

My hands shake...I've just learned how to support them while I'm working. I think everyones hands probably shake when microsoldering. It's usually just a matter of supporting them while you're working.

[@RetroFix]

I got nasty shaking hands, even when supporting them. They’re even worse when working on something new (nerves). I’ve not let it discourage me from micro-soldering and I am able to still do all the things and do them fairly well. I almost didn’t even try my shakes are so bad.

[@windowsxpprofessional]

@@RetroFix same here. Fixed 3 phones and 2 headphones with shaky hands.

[@haralamc]

Mine start doing the Macarena when I try solder

[@chongtak]

@@haralamc best comment ♥

[@guitarhero918]

I always admire your mother board work and teaching me the ropes with soldering and using flux and explaining why you take certain steps

[@achmedalkhatib5003]

I have been sooo impressed from your repair skills

[@Tronicsfix]

Hey thanks!

[@DarrLaw]

Your work on that chip was like watching a master artisan!

[@BRGKasumi77Main]

Repair Shop Repair Mastery: Level -1000 TronicsFix Repair Mastery: Level 7 billion! You're a true hero Steve!

[@ztechrepairs]

This makes me sad!! Great job fixing it!

[@Tronicsfix]

Me too!

[@Kangamoos]

It was such a relief to see the perfect amount of thermal paste!

[@Tronicsfix]

Lol, glad to provide you the relief.

[@countrygaming8367]

Great job, you make this look so easy!

[@CDRaff]

1:25 One time a friend of a friend brought me the PC he had just built, but couldn't get to boot. Not only had he not used a single solitary drop of thermal paste, he had screwed the motherboard down without raisers.

[@Tronicsfix]

Lol, wow

[@selo23398]

Thanks to your videos, I got into repairing some stuff. Thank you Steve!

[@UltimateTechHub]

Maybe these repair shops should just watch your videos to get the repairs done correctly! Good job once again!

[@asntech4014]

always great seeing a fix! nice jobs

[@n4_ku]

The viewer who sent the console did half the job. That is a testament that repair channels like yours really do help people. Shame that repair shop though.

[@nicolaconti17]

I was impressed at how good the hdmi fix looked for not being an experienced person. Other than a few loose connections, traces were done good enough and were solid iko, kudos to the dude, he was so close to getting it fixed (other than finding the chip ofc)

[@hawkfeather6802]

Nice work! I'm glad you could fix it

[@muhammadzulamriizzuddin6033]

Oh man, I do need to learn how to fix just like you, I love your videos, l did learn so much just by watching them and I only need to buy the tools, thank you for keep making this kind of contents!!! And just to admit, I love the dopamine shots every time you successfully fixed it. 🥰

[@BlueHasia]

Seeing it come to life is such positive vibes

[@soycarcare9866]

Defenitely a good one men.. good job as always

[@Tronicsfix]

Much appreciated

[@tronicsrevival]

Great video Steve! I'm still enjoying the PS4 controller I bought on WhatNot! I'm excited for the next stream!

[@jasmijndekkers]

Thankx for sharing with us, great content. Greetings from Steven from the Netherlands.

[@biohazard326]

as a former employee at a sketchy repair shop (that I quit because they were sketchy), they probably told the customer it wasn't repairable in hopes they would just leave the console and then the store could either use the parts for other consoles, fix it and sell it, or an employee wanted the console. i saw it FAR too often happen just like that for things being repaired and the owner wanted

[@legendofswords]

hey steve because of your vids ive been taking to at least at a hobbyists level repair on some really broken consoles both handheld and minor stuff (psu replacement on a ps3 slim ). My current project is a display replacement on a pokeball 2ds xl that was split in half at the hinge and top screen was impacted ribbon cable and wifi cable cut in two pieces . Im hoping to have a working console at the end of it or at least one thats more presentable pfft. Great work as always

[@stephenrobinson2279]

Dude your work is amazing! I tried my hand at repairs and even soldering, but i have massive sausage fingers 😂 i can do teardowns and cleaning but thats about it, i try to stick to softmodding these days This is the first time ive even seen an xbox series boot up, havent been able to afford this generation of consoles, thats parenthood for ya! Keep making great videos, i find it relaxing to watch and it calms my anxiety. I also have autism and ADHD amongst many other issues, so when i find content creators like you i subscribe and watch all your videos 😅

[@mtshark7]

Nicely done Steve!

[@yumark5800]

Once again inspiring me to become a full time repair person for consoles, robots, and electronics. ❤ Love watching you!

[@eliv.1033]

You go girl ..👍

[@pablonunez194]

Nice repair . Nice content Congrats from Uruguay.

[@videogamemadness88]

Thanks yet again dude!

[@MarioSratss]

Your skills are really amazing. Great work.

[@iamwonderFil]

always fun to watch steve. ever heard of north west repair? the guy is a gpu wizard maybe you can include him in your next repair contest.

[@DavidWilson-vo5rl]

Bookmarked this for future info, as I've got a retimer chip to replace on mine. Wish me luck!

[@willnalita]

i was surprise they actually took the chip and send it back with nothing in there. they did not even atempted to hide it!

[@nbaua3454]

This video was great. I'm not sure if you've shown any TV screen repairs. If you can fix few LED TV sets, that would be a great help to repair community..

[@OneSmallStepWeb]

Very tough question you pose. Like many I love to push systems to the max but if I am pushing and tweaking retro went not get the P3 or the P4 instead. Isn't pushing it until it stops actually the fun part.... I kinda stop playing after is maxed then move on to another setup. This is just me though...

[@Mr.Gonfio]

Hi, what kind of flux are you using ? It's very clear. Great Video as usual !

[@Stunbunny]

Love the little dollop of shade thrown at the end. If only we could know, BEFORE sending in our electronics, who has experience and who has watched a handful of TronicsFix videos and thinks they can fix anything.

[@robbyandrews223]

Haha I saw/heard that edit at 3:16 of PS5 correction to PS4 :D, thank you for making sure you were correct.

[@_Thorsten]

Great fix!

[@JayTCU]

If that is true I’d charge back on the card. A lot of repair shops seem to google search as they “fix” your stuff.

[@bsgraphics752]

your videos are nice man keep it up i enjoy them

[@Tronicsfix]

Thanks, will do!

[@microgamingrepairs1981]

@TronicsFix in the future, when you get the big shield and psu off, just disconnect the large cable from the board and you can take off the 2 boards and large metal piece as one. No need to remove it all as well. Which I just recently found out. Hope you had a chance to try my suggestion with the liquid metal on the ps5.

[@Tronicsfix]

Yeah that's true. Good point!

[@PurpleSanz]

9:40 This is what you are here for (and so am I), don't even try to deny it. 🤘😎

[@Tronicsfix]

LOL!

[@darkiv4747]

amazing work

[@renaokawa6199]

What kind of paste / brand would you use for the thicker blue paste?

[@benjionetwo]

Steve this was unfixable. Your just that damn good. 👌👌

[@OldMan_PJ]

My thought is the repair shop lost the retimer chip and simply claimed they couldn't fix it without owning up to the issue and making sure the customer was taken care of.

[@Raigoth]

Hope the guy that sold this to you shows this to that shop and gives them a piece of his mind. People like that are just horrible.

[@ClubRocker24]

Can It change the resolution automaticaly? If not it might be an issue with HDMI booster that you soldered in :/

[@jonathanstaples5267]

I would trust you with literally any electronic repair.

[@azizcanbilgic4126]

Hi Steve, nice video as usual, keep it up! And also I wanted to ask you a Question, after 5 years I finally founded and could buy a Gameboy fat, it was really in bad shape (liquid damage, corrosion, the screen had more than the half missing, there was bugs, the speaker fell in part...) , and don't boot, I fixed! I soldered back the lines, tried to clean some corrosion with what I have and else... Igot really happy even though the screen there are some horizontal lines missing but at least it's booting up! but there is the problem, there is dirt inside the screen! Yes really inside like behinde the polarizer and I think glass. So what should I do to clean the screen? Should I take it apart?? Hoping you have a nice day.

[@stressking6165]

How do you get the replacement? Like the screen if it’s scratched? Buying a new chip? Where do you buy them?

[@Thingsthatgopew22]

A question. Why not make a HDMI-port IN connected to a piece of circuitboard with testpads for all the leads? Then you can acctually test between the furthest solder point all the way beyond the acctual port. If it's a nice idea and such thing does not exist yet, your welcome to make and sell them. I suggest to call them WGports. ;)

[@emadfazil]

Hey Steve What kind of flux are you using ?!

[@boussIRL]

As someone who works for a repair shop, the fact they may have "stolen" the retimer chip pokes holes in this theory, but it's possible the specific repair shop they went to didn't have a soldering tech/team and they refused it/said it was unrepairable because they didn't have the resources to do it. Since we don't know the whole story, we can't say for sure, but I know for my store, we do turn away some solder jobs cus we just can't do them, especially micro soldering

[@LiEnby]

How's it "stolen" if they took it that's just stolen no quotes around it

[@boussIRL]

@@LiEnby but that's the thing, what if it was knocked off and they tried to cover their own ass somehow and the seller was upset, or how are we to know the seller didn't mess it up themselves? 😂 I know we've only got the seller's story to go off of and it's likely the shop did take or otherwise do something to the chip, but I'm just keeping an open mind for a hypothetical

[@ctothej56]

a master in his job

[@BLiNKx86]

Can't wait to see you in Whatnot. "Wake up chat! We got 5 mystery bags left!"

[@BobyUdrea]

You never truly appreciate this man's skill level until you try to do micro soldering yourself. These videos make you think that everything is possible, I've just managed to destroy a lot of "already broken" equipment 😁

[@Expressionistix]

Best repair music ever.

[@VeganBrianAnimalActivist]

Hello Tronicsfix can you recommend a good magnifying glass soldiering station to get started, thank you.

[@Radiusthethird]

Legend!

[@patrickgarvin2570]

Man with the Midas touch, I swear.

[@groundskeeper180]

Love your videos men, then hepling me a lot

[@awilliams1701]

The odd thing is that they already did the hard part. lol

[@Tronicsfix]

Yes, this was a strange one. It's hard to sort it all out thought since the seller also did some work on it.

[@rfmerrill]

7:49 sometimes it helps to have the iron touching the pad in addition to (or instead of) the wick.

[@markaword1561]

Love these videos

[@Cryton12345]

Hey when you get a kit from a viewer, do you send it back to the viewer if it gets fixed? or do you buy the kit from the viewer to do a video on it to see if you can get it fixed

[@deltonviera2051]

Great video thanks☺️

[@alancarlosmadamba8081]

11:02 shots fired 😂😂😂

[@j.lietka9406]

Whatnot... Can you sell PCs on that site? Great fix!

[@nightgames994]

hi, my nintendo ds lite sometimes freezes and I have to restart it and loose the progress since the last saving. Sometimes it happens when I move the upper part of the screen, sometimes it happens with no apparent cause. I think it's something fixable since it works great but I don't know what to look for. Any idea?

[@CLC-1000]

This is why if my console broke, I would always send it to Microsoft or Sony, because I would not know where to start with repair shops. Nor, I don’t have the tools required or the knowledge to take it apart and clean.

[@TrimeshSZ]

It depends on what the problem is - one of my friends damaged the HDMI port on his PS5 and sent in to Sony, and they returned is as being beyond economic repair. I took it apart and there was one single pad ripped off the HDMI port, which was apparently enough for Sony to consider the board scrap. I just fixed the pad and soldered a new port on - of course, Sony could have done this but apparently as a matter of policy they don't. Admittedly, we had the same rule when I used to work on avionics, but I think it's a lot more justifiable there.

[@SkywardKing]

I really wanted to see you handle that dried out thermal paste lol

[@Tronicsfix]

Lol

[@Kaynos]

They probably pay minimum wage so don't expect those "technician" to be real good.

[@itpudel1866]

Yeah plus probably have tools and parts as cheap as possible

[@bondjovi4595]

I know exactly how they feel. I took my Kurzweil piano electronics to a local parts shack. It broke shortly after it was supposedly repaired.

[@CaptainSkullDemon]

This reminds me of the time my local game store tried to fix my used PS2 when I was a teen. The disc drive wasn't working right. About a month later, my mom and I went to check how it was going, but they weren't done with it somehow. We could see in the back they had it fully apart, almost like they might've been using its parts for a different PS2 or something. Wasn't sure, but it still seemed fishy. Regardless, it was a MONTH waiting for some good news, and even we knew it shouldn't have taken so long for a disc drive repair. We even gave them our number to keep us updated, but they never called. If I knew you existed then, I would've gladly sent it to you, or have IFixIt teach me how. I currently have the Slim PS2 with a disc lid that can only shut (and work) if something slightly heavy's on top of it, like a game case. Ugh. 😑 On the plus side, your vids got me into trying to fix things, like my old HP laptop and my old Yogabook. Eh, at least I tried. 😅

[@TheOccupants]

That's pretty fixable. There's a sensor by the power button, and one to the left/rear of the optical drive. Very common. Usually the rest one fails and needs cleaning or replacing.

[@LorenzoJ0]

Would think that the repair shop would send a list of what was done

[@Bufferoverload.]

great fix and great video as usual. U.K

[@hiijustin1905]

Was the shop zip zap repair in Salem? XD

[@grantrule6593]

Great Video Steve

[@Tronicsfix]

Thanks 👍

[@VTRkonG]

Sorry to ask but what thermal tape do you use as I carnt seem to find a good heat resistant tape on Amazon in the uk thanks

[@samwalker18]

Hi, love the channel been following a while ! Is there some way to contact you as have xbox one and xbox digital with issues ive tried resolve but no luck ! Msybe useful for parts or if yiur able to fix

[@bigsmoke-up9net]

thermal paste is so satisfying

[@MrMattDat]

Nicely done!

[@danielhulan3058]

So, I am a new viewer and I know nothing about soldering but how is it that the solder on your probe only sticks to the metal on the chip and not the plastic surface on the outside of the chip? Is it because of the Flux? Also, these videos are super satisfying to watch.

[@Tronicsfix]

That's the beauty of solder. It doesn't stick to things like plastic. It wants to stick to other solder. The flux is there to help the solder flow and keep the solder joint clean.

[@danielhulan3058]

Awesome! That explains a lot. I've been thinking about buying a solder station and just trying to make my own repairs. So that helps me understand.

[@dingofgc]

God of repairability!

[@Pholiage]

Just throwing it out there. Ever come across an issue with Xbox one X just turning off without any warnings or messages? I've swapped, hdd, powersupply, powercord, thermalpaste (the perfect amount) and added a external cooling unit so it's impossible for it to have an overheat issue. Offline update doesn't even complete anymore either. So I'm leaning towards the motherboard having an issue. Got any tips or is it the recycling station for it?

[@JustKimming11]

I blame you for my new whatnot addiction 😂

[@SirBennyMiles]

Read it for the first time, but I think it's brilliant 😂😂😂 HDMI 2 Hamster wheel engaged.... 😂😂😂 10:12

[@TheSpotify95]

9:09 I've never seen a hot air station that can go as high as 1100 degrees, I thought that sort of heat melted most materials? IIRC most hot air stations tend to be set to 400 or 450 degrees to remove/replace components?

[@dash8brj]

I would assume he is talking farenheit rather than celcius - some machines can be switched between the two so the machine shows the temperature in the scale you are used to. Mine goes up to 600 degrees C, which is approx 1150 degrees farenheit

[@sobertillnoon]

Were you saying uour hot air was set to 1100°F?

[@jpeckdraws3932]

Where did you get the microscope that you use sir ?

[@sekkuar]

Does the app auction and giveaway work for people outside of the US? I don't want make an account and install an app just to find out I can't participate

[@Tronicsfix]

The PS5 giveaway will be US only. We will be doing another smaller giveaway that will be international. International buyers can purchase items during our livestream

[@sekkuar]

@@Tronicsfix thanks for the info!

[@xmans6385]

Do you Ship to Alaska?

[@bryandrobny7690]

It looked like filters or resisters by the retimer chip are missing too

[@Tronicsfix]

Looks like it but there's nothing missing there. There are lots of pads on these boards that go unpopulated

[@Scitch87]

My guess is the repair shop accidentally desoldered the retimer chip with too much hot air, it flew away and they didn't have a replacement so they just said it's unfixable.