Troubleshooting Toyota remote connect

[@setecsecurity]

Thanks for the info. Do you have any videos on Troubleshooting the Toyota+Alexa / Entune Apps on the premium audio? I’m having connection issues

[@stevenwelchtoyota]

Not yet. I have several about using the system

[@douglaslindsey7512]

Me too

[@kazmatic5063]

Hi Steven, I just bought the "music lover" package in the app that comes paired with the toyota remote connect and I cant see the remote start option. I have a 2023 rav 4 le, maybe my car doesnt have it but the app said I could buy the service and remote start. Want to make sure its not me messing something up and see if you can confirm the base model le does not have this feature.

[@stevenwelchtoyota]

The le does not have it

[@Jennt517]

Mine just had some repairs and it says the request cannot be completed while the vehicle is being repaired. Is this some kind of setting the dealer put my car in? Can I change it or do I have to bring it back in? Thanks!

[@robertburrier4133]

Mine says the same. Can’t make it work

[@charlestimmis273]

2020 4Runner limited.. OEM remote start from FOB (never use the app) stopped working suddenly. none of these steps mentioned are the culprit. Reset the battery and still no go.. any ideas?

[@stevenwelchtoyota]

@@charlestimmis273 any weight in the seat?

[@bro2917]

2022 Yaris Cross, top specced, I cant connect properly to begin with. I connect my app and I scan the QR code and then I accept all the services but on the next screen I only get a triangle with an exclamationmark in it and it says "last updated" and about 5 weeks ago, it will not get the current values so I only see the state of the doors 5 weeks ago. I have tried resetting everything and connecting everything again, no dice.

[@JWM5773]

Thanks for that video. Once you download app register and enter vin it should tell what connected services are available for vehicle? And for how long?

[@stevenwelchtoyota]

Yes it does

[@dijackson5455]

when i purchased the car i didn't realize Opi In in time due to hospital. Can istill sign up for the service? i have a Highlander 2021 do all the features come with the Connect for my car including features you discussed.

[@stevenwelchtoyota]

it would start the clock on the trial when it was marked as delivered by the dealership.

[@oswaldoviveros5273]

Do you know if mine is compatible with remote service it’s a 2022 Corolla SE 6 Speed Manual Sedan

[@dw8591]

I installed the Toyota app for my new 2023 Tacoma and I didn’t get the remote connect on the app for locking and unlocking, and starting the vehicle. Is there someway to get this? Just trying to figure out why it is not on the app.

[@stevenwelchtoyota]

I will see if it has it. Email me your vin to [e-mail]

[@LuV2SPDup]

Hi. Good information. I've had times when my remote start didn't work, but worked other times. Never checked the fuel level, but it could have been it. I'm actually having more of a serious issue. My remote app shows all the information; tire pressure, milage, open doors, and its GPS location. I can't unlock, lock, or start the car. Called Toyota, and they informed me with 3 different codes that cause the issue. Is there a way to fix it without going to Toyota service? Thanks!

[@richardbradshaw330]

Is there a way for a dealer to flash the computer or add the ability to work with remote connect. I have a 2022 Corolla Hybrid with the premium package and Despit what the internet is saying. I do not have the remote connect functionality. 😐

[@stevenwelchtoyota]

If it didnt have it originally its not something that can be added

[@dianabigott8554]

A friend of mine has 2019 RAV XLE FXW SUV, she's not able to see the lock, unlock, and start option under Remote Connect. Does this model not have it or can it be something else?

[@stevenwelchtoyota]

It has the lite features. This explains it kzbin.info/www/bejne/qJfWanyoYtl0qa8si=6gAvxuRIAPUrt_6t

[@dianabigott8554]

@@stevenwelchtoyota Thank you!

[@allancohen]

Just today I installed the app because I received the Entune radio's firmware update which installed Alexa. I think that's great but why do I have to access the app on the phone and then choose my car in order for the phone and car to connect? And if I was connected to Alexa and turn off the car, the next time I start the car, the Audio App just spins a wheel of death until I turn on the phone app, chose my car, connect with Alexa in order to choose a different App such as the XM app? There needs to be an option for this to happen automatically.

[@stickpictures]

All the stuff I've found has been about the App not function. I have the opposite problem. My Remote Connect (IOS version) has been STARTING my car WITHOUT being requested, and without the App even being open. I do NOT have a Siri voice command set either. I just get a vibration signal and the phone notification screen tells me the app is starting my car. NO idea what is triggering this. Even did it at least once with the doors unlocked, though it did stop the car when I opened the door. Can't find a tech support line anywhere for this thing. Crazy.

[@daryingonzalez6049]

My problem is number 3 my alarm went off and now I can’t used remote connect from my phone how do I fix it I have a gr86 4:09

[@mjbb894]

hi steven, question for 4runner TRD OR '21 i cant use my navigation unless my phone is hook to it (carplay) and my dealer says it does not have a GPS installed or my head unit it not equipped. I was wondering how come there is a subscribed safety connect (SOS) on it, correct my ignorance but from what I know SOS will only work if my vehicle have a GPS installed and cellular service. can you confirm if that is how supposed to work or not? thanks

[@stevenwelchtoyota]

The car has its own SMS signal for the SOS button. Carplay uses your phone data

[@kevinpowell6801]

I hope you still work with remote connect. My trail subscription ended and today however I had everything covered to continue the subscription. I have go anywhere service which includes remote connect but now I have issue with vehicle status. It’s not showing correctly. It’s showing unlocked but it’s locked. Will not remote start because of this.

[@stevenwelchtoyota]

i have noticed when it switched to the pay from the trial it seems for a couple days to be a bit glitchy for aome reason

[@alexismartinez228]

I have a Toyota 4Runner 2022 TRD off road with a smart key and I don't know if it has remote start or remote Connect and the dealer I buy it doesn't know anything about. What would you recommend me? Toyota doesn't know anything either

[@stevenwelchtoyota]

did you try to start it the way i said?

[@alexismartinez228]

Yes sir I don't know what's wrong because is a Toyota 4runner TRD Off Road PREMIUM 2022 with premium system and smart key

[@stevenwelchtoyota]

@@alexismartinez228 it may not have the remote connect if you give me the vin I can check it. Email me at [e-mail]

[@hiddenviper47]

Hello Steven so I just bought the subscription for the remote connect but when I try to activate, it says that they need to verify I am the owner and, I need to enter a code into the car screen but the problem is that the button of remote connect is grayed out instead of red so I can’t press it nor enter the code. Any help? Please

[@stevenwelchtoyota]

delete the app and reinstall it

[@hiddenviper47]

@@stevenwelchtoyota thanks for the reply, but I just tried and it’s the same I think the problem in the car it self because I can do everything in the app to the point of they text me a autorización code that I supposed to enter into the car’s touchscreen but that’s where the button is greyed out and can’t click it

[@jacobpowers3639]

Question, I have a 2023 Toyota gr86 and my free 1 year connected services trial ran out a few months ago and ever since I’ve renewed it and started paying for it nothing on it works. The remote start, lock/unlock commands do nothing as well as it no longer shows miles to E nor the odometer reading.but give me a message that’s says an unexpected error occurred please try again if issue persist contact dealer for assistance. I had an appointment today at dealership and they said dcm and everything else checked fine and couldn’t get to the bottom of the issue. Have you had anyone come in with this issue if so was there anything you all found to make it work again?

[@Evelyn-su8mb]

I’m having trouble reactivating my remote connect…my 1 year subscription ended & so now I’m paying monthly but I can’t seem to get access to the remote connect like before

[@stevenwelchtoyota]

email your vin to me at [e-mail]

[@peupeuguy310]

I don't see the options to start , lock / unlock for my rav 4 2022 ( no app update alert ) either. . Any idea ?

[@stevenwelchtoyota]

You likely dont have remote connect. It's not on every toyota

[@CRBOYKC]

Hello Steven I have a 2022 tundra would you happen to know how to fix the issue where I was setting my truck up at the dealership and I accidentally skipped the trials and now when I try to do it my QR code won’t show up in the truck it’s very frustrating

[@stevenwelchtoyota]

Email me your vin number to [e-mail] I should be able to help

[@CRBOYKC]

@@stevenwelchtoyota I’ve emailed you my name is Taylor Britt

[@douglaslindsey7512]

Steven , your videos have helped me a lot, but I have this issue with Toyota Remote Connect system. I have a 2022 Wind Chill Pearl Avalon Limited fully loaded, signed up with the Toyota App at my Dealer. I can UNLOCK / LOCK the Avalon with Remote Connect but it won't start the car. The Notification went thru your entire list of causes, none applied, and I didn't leave my Key Fob in the Car. I should be able to use Remote Connect without my Key Fob, right, leave at home, correct? And just use the Remote Connect System from the Toyota App?

[@stevenwelchtoyota]

Does it work with the key fob? Hitting lock lock and holding lock?

[@douglaslindsey7512]

@@stevenwelchtoyota Yes, the Key Fob works great, even from over 10 yards. Unlock Lock .. from the Key Fob is not the issue. .. I also got out of the Avalon with my Key Fob thinking I turned off and locked the car but it was still running, thinking the car was locked and shutdown, walked into Target with my wife and daughter, shopped for about 30 mins with my Key Fob in my pocket. Went back to the Parking Spot, tried to UNLOCK the Avalon, but nothing happened, I looked at the back of the car and noticed it was still RUNNING. The Avalon is so quiet neither I , my wife or daughter knew it was still running. Thankfully no one stole my brand new 2022 Wind Chill Pearl Avalon, but I do have something funny to talk about when the FAMILY gathers around Thanksgiving Dinner...haaaaa!

[@ando9232]

I have same issue too. “Make sure all preconditions are met” (D5) is the error code

[@kimberlimoore463]

Having this exact same issue. App is on iPhone 13 pro max.

[@lizlopez7543]

I’ve been trying to get remote app to work, every time I try to pair it with the car it gives me an error “ Network Connection Currently Unavailable Please Try Again Later” I’ve never had a problem with pairing till now? I don’t know what to do?

[@mariapantoja4630]

I have ensured all the things you mentioned are good, yet I still can’t get the remote start to work. I get some error message: Remote connect failed. I’ve had the car less than a week.

[@stevenwelchtoyota]

try hitting the sos button and asking Toyota to help directly

[@rexking9908]

Does remote connect work with a 2022 Camry SE AWD with conveniece package?

[@stevenwelchtoyota]

depends on the radio

[@rexking9908]

@@stevenwelchtoyota its the regular 7 inch

[@stevenwelchtoyota]

@@rexking9908 then it will not

[@rexking9908]

@@stevenwelchtoyota thank you for the information

[@Itsjennfacee]

Just had my car updated at Toyota yesterday (6 hours total) my entune app suite FINALLY allows me to input activation code… however remote connect app says “Request could not be completed.” 2020 Camry XSE. Also have the iPhone 13 max pro. Everything is up to date. Any ideas?! It’s been 2 years of no one being able to help me. And now I’ve moved from Florida to Tennessee and I NEED THIS NOW MORE THAN EVER!

[@stevenwelchtoyota]

have you bought the system access on the app?

[@easyMoney787]

What if my Remote connect app on my Tacoma 2022 says “This feature is not available on your vehicle”

[@stevenwelchtoyota]

then your vehicle is not capable

[@gabovasquez3665]

Im paying Remote Connect and Safety Connect to my Corolla 2020 and didn’t work at all, everything is fine and still not working. I talked with my dealership and they told me to talk with the people of the SOS button and they did t help at all 😢

[@stevenwelchtoyota]

The dealer needs to submit a trouble ticket to toyota

[@gabovasquez3665]

@@stevenwelchtoyota thank you👏🏻

[@karsenfochtman7820]

Is the Toyota app only good for new vehicles? I bought my used 2020 RAV4 XLE 2 days ago and when I try to connect the vehicle it says it can’t connect because it’s a dealership or fleet car. Have you heard about this issue before?

[@stevenwelchtoyota]

Its likely an app issue I can help fix. Email me your vin number to [e-mail]

[@laz4life]

A 2022 Toyota Highlander, doesnt have remote connect according to Toyota. İ have connected services, but cannot lock or unlock the door, not have the remote connect function in the app. İs it possible it is locked by toyota? Can u help?

[@marilynnscorner345]

Ok I bought a RAV4 in June of this year….and my remote connect is not working. My car is saying it has network issues….and this dealership I’m at, don’t seem to know how to fix it…my car is not even allowing me to put my 6 digit code in

[@stevenwelchtoyota]

email me your vin [e-mail]

[@Lovely_smile012]

After my free trial i decide to continue subscription but when i go to my car to enter the code on the screen to connect it its giving me error that no data or something.. help

[@stevenwelchtoyota]

Email me your vin to [e-mail] I will check the status

[@nickotazo7857]

Alright, guys I have seen a thousand videos and forums on the app not working after it is activated. I have the subscriptions, and the app will not activate. It still literally says we need to verify if you are the owner of the vehicle, it will not activate period. I need help. I can’t find anything.

[@stevenwelchtoyota]

Email me your vin to [e-mail]. I will help

[@m4nc1n1]

I have a 2022 Avalon XSE and the app works but can't find anything for my android watch. Any ideas? On my watch the app just isn't there

[@stevenwelchtoyota]

are you looking for the Toyota app?

[@gardenjohn1]

Steve, May be getting a Apple I phone 11, is this compatible with my 2019 rav 4 Entune? Thank you.

[@stevenwelchtoyota]

it should be

[@gardenjohn1]

@@LivingTheDream77 how

[@bigworm5599]

I need help please! When I get the email for the authorization code, the message on the radio screen searches for a while then says "network currently unavailable. Try again later". It never gets to the screen to let me enter the code 😒

[@stevenwelchtoyota]

email me the vin to [e-mail] i may be able to remotely turn it on for you

[@TheLiLegacy]

Hi Steven - My remote connect expired and I renewed the subscription 3 weeks later. The service is still pending activation within the app for over 5 weeks now and Customer service has tried reprovisioning the signal several times to no avail. Would you have any other advice for this? They said I may have to go to the dealership for help which would incur a cost Thank you for your help

[@stevenwelchtoyota]

Email me your vin to [e-mail]

[@TheLiLegacy]

@@stevenwelchtoyota thanks Steven. Just emailed you

[@captaco22]

Every time I try and turn my car on from my phone it says it can’t be completed because there’s already an existing request. I recently had my ECU replaced by Toyota as well. Any ideas?

[@stevenwelchtoyota]

Does more than 1 phone use your credentials?

[@captaco22]

@@stevenwelchtoyota I use my phone number or my email but I’ve switched between them both and it doesn’t work on either. Should I delete one and only use that?

[@candacemedina2590]

What can I do if the signal for DCM not working ?

[@stevenwelchtoyota]

It is likely you are out of cell range. It runs off of the at&t cell system

[@coldkiller0077]

Honestly, you're just making me want to return my car.

[@stevenwelchtoyota]

why?

[@RFJersey]

These Toyota’s seem to be a nightmare.

[@Dennis_Cruz8]

Hi there, every time I start my sienna 2021 I get this massage from a woman’s video saying “ the communication module has fail make sure there is signal and try again or call your Toyota dealer” I called the dealer and they don’t even know what that message and toke the van to the dealer and they didn’t do anything as well. Help please

[@stevenwelchtoyota]

It means you have an issue with your DCM or data communications module

[@Dennis_Cruz8]

@@stevenwelchtoyota how I fix that? Thanks for your reply

[@stevenwelchtoyota]

@@Dennis_Cruz8 its probably something that the dealer would have to fix

[@stevenwelchtoyota]

@@Dennis_Cruz8 its probably something that the dealer would have to fix

[@Dennis_Cruz8]

@@stevenwelchtoyota no one on the phone or dealer have an exact answer for this question… the voice inside the card it’s killing us 😂 thanks for your time !

[@tariqsultani5767]

Can we use different phones for one car ?

[@stevenwelchtoyota]

Yes but you have to log on with the same credentials on the same account.

[@tariqsultani5767]

@@stevenwelchtoyota thanks for helping

[@tariqsultani5767]

@@stevenwelchtoyota thank you for your information and I have one more question my remote starts not working what should I do?

[@crystal79jones]

Why did my remote app stop working? It times out. Won't work anymore 😕 I've tried everything. 😪 It's a 2021 Rave 4.

[@stevenwelchtoyota]

Have you had the car a year?

[@crystal79jones]

@@stevenwelchtoyota Nope. The free thing ends in May. The last time it recorded miles was Feb. 25th

[@KarelleDIY]

Can I use remote connect to unlock the car if I’m 100 miles away?

[@stevenwelchtoyota]

Yes

[@tatimore3916]

my says still pending for the remote activation pending

[@Random1234-j8d]

My 2022 tundra won’t remote start. I can unlock and lock with Toyota app no problem. But no start engine. Not even with key fob. I get error message saying request can not be completed please visit dealership.

[@stevenwelchtoyota]

it may need an update. you may be able to hit your sos button and talk to toyota that way to help

[@crackalackin_d4260]

I’m trying to activate my Corolla hatchback and everytime I hit activate it says user not found

[@stevenwelchtoyota]

you can only have 1 user attached to the car

[@crackalackin_d4260]

@@stevenwelchtoyota I only have one user it’s a brand new car I got 2 days ago

[@fenix310]

Mines not working shows correct mileage , but miles to empty is wrong. Says action has timed out constantly.

[@stevenwelchtoyota]

May need a system update

[@vaportrail6315]

....and if you have audio plus or audio premium on the vehicles built after 11/12/18 you have in the fine print a free trial offer remote start for 3yrs or 10yrs at which time you will have to pay $8 or $80 a yr to keep active.

[@stevenwelchtoyota]

I will do a video about this tomorrow. Alot of people are misinformed about it

[@brxvo7055]

I connected my phone to the vehicle, it says the vehicle has remote control but the vehicle itself says “The feature is not available on your vehicle” as I’m going to put the code in to connect it

[@stevenwelchtoyota]

Email your vin to [e-mail] I will confirm if it has it

[@malindabidinger9704]

Does having the windows open prevent it from remote starting as well? I left my windows opened just a little, since it was hot out today. When I tried to remote connect start it won’t let me. It’s worked every time before, but didn’t. I’ll double check on it, but that’s good for everyone to know

[@stevenwelchtoyota]

Yes

[@chekomania]

What about problema number 42?

[@stevenwelchtoyota]

Meaning?

[@chekomania]

"Request could not be completed. Please contact your dealer for assistance. [42]. Dealer said there's nothing they can do. Toyota service connect costumer service said there's nothing they can do as well

[@stevenwelchtoyota]

@@chekomania the vehicle is probably not equipped

[@mariannedrago2447]

When I try to activate remote access from phone it keeps loading with a circle and won't let me proceed.

[@stevenwelchtoyota]

did you try an update

[@GaroXa12]

How do I disable this feature? The tracker

[@stevenwelchtoyota]

You can either contact Toyota through the sos button or uncheck convenience settings in the radio setup menu

[@rwoods716]

Sadly, this didn't help me. My issue isn't just with starting the car, it's with Remote Connect as a whole. I can't lock, unlock, or even get status updates from my car.

[@stevenwelchtoyota]

You may need to update your phone

[@mkwheeland87]

Same here. And my phone is brand new. iPhone . Did you ever get yours working @rich? Mine is. 2019 toy Avalon touring

[@mkwheeland87]

Weird thing is the gas and odemeter gives me a correct read. So it’s at least connected somehow. But every time is “we are unable to process your request. Contact the dealer” (I did contact dealer by the way, and they were no help)

[@deedeekye]

Thank you for those video, my problem was #1 , now starting work

[@stevenwelchtoyota]

Beautiful. Happy to help

[@smitdizz420]

Toyota really dropped the ball with all this technology. It sucks, I just bought a brand new tundra 3 days ago and I honestly just want my old car back. The technology is too confusing and it’s too complicated to access easy things. Like my dash display info there’s so much I get lost and there’s no way to figure things out

[@stevenwelchtoyota]

Say hey toyora and tell it what to do

[@dano1307]

Thanks for the info. However it still doesn't work. It's worked like 3 times for me and fails every other time. Pretty dissapointing. Not to mention toyota makes you pay for it after the free trial period ends.

[@stevenwelchtoyota]

You have to hit it 3 times within 1.5 seconds each time

[@dano1307]

@@stevenwelchtoyota The one on the app? My keyfob remote start works fine just not the app. Awesome that you do these videos and help people man! Thank you

[@stevenwelchtoyota]

@@dano1307 the app works free for the 1st year then it costs $8 per month or $80 per year

[@djwam44]

See

[@bethligon8672]

Thank you! I've been madder than a hornet at my '22 Highlander. Locking on the fob was the ticket!

[@stevenwelchtoyota]

Happy to help

[@mingovazquez704]

Thank you for sharing this tips. Keep up the good work.

[@stevenwelchtoyota]

Thank you. Please subscribe

[@mingovazquez704]

@@stevenwelchtoyota I did it 👍

[@stevenwelchtoyota]

@@mingovazquez704 thank you

[@obxlaw]

My app keeps failing to activate after a couple uses, requiring multiple reloads.

[@stevenwelchtoyota]

That may be a phone issue

[@markmartin372]

Very informative, thanks. Never would have guessed #7!

[@stevenwelchtoyota]

Happy to help!

[@alexismartinez228]

Yes sir I don't know what's wrong because is a Toyota 4runner TRD Off Road PREMIUM 2022 with premium system and smart key

[@WookieSenshi]

None of these worked for me. 2021 Sienna LE AWD.

[@stevenwelchtoyota]

The LE does not have remote connect

[@kathytipton878]

You mention nothing about the find my car feature.

[@stevenwelchtoyota]

what are you wanting to know

[@Brian.Martin]

Soo I came back here after I finally resolved my issue on app not starting /locking/unlocking.... It was discovered by Toyota my latest in car update did not fully take Toyota (uninstalled/reinstalled and a Hard reboot ) on the in car system, The radio needed a hard reboot. It took Toyota over 2 hours to figure out and fix issue and didn't charge me for it :)

[@stevenwelchtoyota]

thanks for sharing!!

[@zoranreljic6541]

I miss my 2012 Tacoma and aftermarket remote starter

[@stevenwelchtoyota]

You can use the key the same way

[@zoranreljic6541]

@@stevenwelchtoyota not realy 🙃

[@ivanhamlyn]

My 2021 4runner still won't start

[@stevenwelchtoyota]

Do you have the remote connect system?

[@ivanhamlyn]

@@stevenwelchtoyota I do I can lock and unlock with it. It comes up connecting to vehicle but then it says preconditions aren't met

[@stevenwelchtoyota]

@@ivanhamlyn have you checked for updates on the radio or had your phone updated recently

[@ivanhamlyn]

@@stevenwelchtoyota that could be gonna contact my toyota dealer and see what they say, thanks so much 🙂

[@stevenwelchtoyota]

@@ivanhamlyn do you have over 1/4 of a tank of gas?

[@virginiac9947]

Super helpful!

[@stevenwelchtoyota]

Glad it was helpful!

[@mariannedrago2447]

I have Highlander 2022

[@stevenwelchtoyota]

try to update

[@danielpelletier3834]

Thanks for going out in the rain to help people like me. Your video was very helpful.

[@stevenwelchtoyota]

Happy to help

[@dijackson5455]

great info

[@stevenwelchtoyota]

Glad it was helpful!

[@SaundersStudio]

Thanks!

[@stevenwelchtoyota]

No problem!

[@nohchi_k1ant]

2022 Rav4 XLE Premium doesn't have app remote. 21 century. October 2022 Thanks Toyota LMAO

[@stevenwelchtoyota]

not all have it yet

[@lench1987]

Terrible app never works

[@stevenwelchtoyota]

I have not had an issue with it

[@johnsteindel8982]

a lot of word salad - very disjointed and rambling

[@Gram53-kw5fr]

Thanks!

[@stevenwelchtoyota]

You are very welcome. Thank you!!❤

[@vitvidstreamer2702]

What to do if the alarm has been activated how I remote start it again?

[@stevenwelchtoyota]

Start the car regularly and then shut it off.

[@vitvidstreamer2702]

@@stevenwelchtoyota Okay thank you!

[@stevenwelchtoyota]

@@vitvidstreamer2702 no problem

[@vitvidstreamer2702]

​@@stevenwelchtoyota Do I have to do it like start and stop a specific way because I started it and stops it fast and then it did not work so I started it and let everything light up then I stopped it and it does not work still.

[@stevenwelchtoyota]

@@vitvidstreamer2702 if you are using the remote key fob. Then you have to do the 3 presses within 1.5 seconds each