TRUTH about PROTON Pakistan: My Experience

I have decided to send a legal notice to ‪@ProtonPakistan‬ for their unethical practices, complete disregard of customer care and sharing misinformation about the delivery of their cars.
Booking Proton Saga might turn out to be my worst decision since I have moved to Pakistan. I explain why in this video.
00:00 - My Car Buying Horror Story
01:00 - How it Began
02:08 - Delivery Promise
02:22 - Lockdown in Malaysia - An excuse?
03:30 - No Courtesy Shown to Customers
05:09 - Unethical Business by Proton Dealers
07:43 - Car Prices Reduced or not?
08:24 - Assembly Plant Ready or not?
10:21 - Why was CMO hired so late?
11:06 - New Fake Promise of 11 Oct
11:47 - REAL DATE of Assembly Plant Completion
12:49 - Finally ready for Local Assembly
13:20 - Another Lie, Zero Shame
14:16 - Top Secret Line Off Ceremony
15:08 - When I realized something is WRONG
16:39 - Our Reasonable Demands Ignored
17:00 - LIES upon LIES on Delivery Date
18:03 - I LOST, ON mafia WON
19:15 - Why I can't just cancel my booking
20:00 - No Regulation from Government
21:01 - My Message to Proton Pakistan
22:13 - My Message to Car Buyers in Pakistan
22:50 - Conclusion
Advocate Zeeshan Hashmi helped me with sending a legal notice to Proton Pakistan and Al Haj Automotive. If you were also lied to by Proton Pakistan and would like avail his services, you can email: [e-mail] or call 0345 4237040.
You can read my legal notice here: bit.ly/ProtonLegalNotice
#ProtonPakistan #ProtonSaga #Pakistan

[@nasirshoaib223]

آپ اتنے دھیمے لہجے والے انسان ہیں آپ کے احتجاج کو جو بہت ہی مہزب انداز میں آپ نے ریکارڈ کرایا ۔۔ میری نظر میں آپ کی عزت میں اور بھی اضافہ ہوا ہے۔

[@waqasmunawar05]

Wo is Bhai ka itzaz Kaya record krty uny (Proton wali ko) nend a gai ho gi. . 😆

[@AqsaMehmood]

I'm feeling so sorry, but glad as well for raising your voice against these types of mafia

[@yasirakb79]

Got car within a month

[@VillageTV]

👍

[@Grumpy412]

@@yasirakb79 CBU or CKD?

[@xtcautomotives6568]

@@yasirakb79 yea, it came in a cardboard box...!

[@belalehsen]

I'm actually glad that you've served them with a legal notice. More and more consumers should start sending legal notices to these companies as their dealerships are all involved in ON money sale.

[@needzmart]

We have sent them legal notice for late Delivery of car

[@segmentationfaulter]

Maybe Pakwheels should share this video on their social media platforms if they are truly against the own mafia.

[@farroo_official]

No they wont

[@tarifkh1]

Pakwheels is busy enjoying their cut for being silent. I bet the will oppose this video.

[@farroo_official]

not only this video. But I hardly watch them criticising 6 month, booking and taking premium culture.

[@AbdulBasitHabibi]

Then will never. Because its business.

[@imbhm]

They are private KZbin channel! They can call out such stuff if shared with them! By the time we are posting such comments 😃 he married at be having his car in garage!

[@jazzsaeed9364]

Hats off to your patience. Even listening is frustrating 😒

[@waqasmunawar05]

I agree 💯 to the point bat kr ky bta dy ky tery sat kya hoa . . Sirf video lambi kr raha hai. 👎

[@rameezakram2218]

Boht lambi 🤦‍♂️🤦‍♂️🤦‍♂️

[@hafeezchaudry]

This is so sad to hear, we as a nation are so numb to these issues, unbelievable. The minimum we could try to complain and good that you are trying to do the same. Good luck

[@sahmad9910]

You have effectively killed Proton Saga

[@matmamat9690]

Just Kill it all proton shouldn't be alive at all

[@kauaku4424]

@@matmamat9690 india?? Cina?? Jgn gune name mat mamat laa.... Fake account....

[@margalagaming6368]

Well done @syed owais these type of things will definitely change this industry mindset.

[@maryamfatimaahmed799]

I watched your review video of Proton Saga and I was inclined to choose it as well specially because of it’s safety features and hill assist. However, I chose Changan Alsvin in the end. And I’m so stunned after watching this video and feel so thankful that I didn’t book Proton. Because I booked it on 22nd May and I got my delivery on 27th August which was the tentative delivery they had promised me. I have even gotten my first 1000KM free service and inspection since I started driving. I feel so fortunate to have made this decision. I feel so sorry and even frustrated watching this video. I can’t even imagine your level of frustration. Because this was my first purchase of car in Pakistan as well. Praying you get your car soon.

[@saddamriaz]

How its going? alsvin lumiere??

[@junaidahmad8934]

You are very right in this regard.Thanks for highlighting this issue since its been a chain of breaking the promises and not even being apologetic about it.

[@salmans75]

You may make an english version and then share it with proton malaysia so they also could find out what their franchisee in pakistan are doing with their brand. Connecting with malaysian auto vlogers to push this issue to proton may help. U may also consider writing to proton Malaysia with a copy of the legal notice...

[@matmamat9690]

Just banned completely Pakistan proton don't buy at all They're really suck at their services and after sales like a mafia..just don't buy

[@TheMasterofComment]

Proton recently got acquired by a new company. So expecting things to change soon, the Proton Saga is an older model before they were purchase

[@kauaku4424]

@@matmamat9690 base natang nie....

[@aziznishtar]

Thanks for sharing your experience, which I think most of the customers are facing to varying extent but are not sharing or complaining. I am convinced that unless we speak up we would be exploited as in it happened Saga case. I am a business lawyer by profession and had book an MG HS In early February 2021. Last week I have filed a case against MG Pakistan in Islamabad for non-delivery of the booked vehicle, which has been delivered over the weekend. Despite delivery, I intend to take the case to its logical end. Lets raise our voices for our right!

[@malikejaz2114]

Bhai mai nai February 2021 mai Proton x70 book karwayai delivery December ke the ub delivery June 2022 pur chule gayai aur uske bhe koye guarantee nahe kay June mai milay ge bhe yah nahe

[@AMUNKH]

While government will cry about Mafias & do nothing about them. You are raising your voice and thank you for the awareness!

[@muhammadomerasghar3874]

If it was Saudi Arabia then Ministry of Commerce must have come to rescue the rights of consumers and proton would be asked to quit their business.

[@umairsabir1993]

Customer experiences in Pakistan are unfortunately not a priority just yet. Adding on to your experience, - Junaid Jamshed (J.) never fulfilled an order, and failed to refund pkr 150,000. Filed a tax fraud on J. through Citizen Portal as well. -Another textile company in Karachi gave account details to transfer money, kept giving deadlines for delivery but just wouldn't saying they had not received the money. I arranged swift documents through bank (which show money trail all the way to recipient), and then they conceded. Two months delay. And then business community in pakistan wonders whats causing lack of growth in exports. Its incompetence and customer degradation at its worst in Pakistan. Hope you get the car, or the momey back end of this month.

[@alitahir4147]

@Umair Sabir Pakistan has too big a government and unprofessional sethia class dominating business.

[@segmentationfaulter]

Thanks for raising the voice, you have taken a brave step. May Allah be with you!

[@muhammadimtiaz7138]

What’s the update now. I also had booked Proton Saga Ace on 5th April, 2021. The dealer has asked me last week to wait till March, 2022.

[@ehsansatti5526]

He meant March 2032 😂

[@dr.nadeemsheikh758]

Brother pak wheels ka aik banda hai us ne aik video main kaha k fuel avrg acha nahee so us ne ghari sell Kar di what are your opinions about this issue

[@mab1]

100 units per variant 😮 I thought only few CBU units would be allowed. maybe that's why they introduced so many variants... ( 5 variants I guess )

[@ashasahmad5037]

3

[@mab1]

include the R3 ones as well...

[@mozzinator]

100 units were allowed but many companies including Proton didn't strictly complied to this rule. many of these New entrants sold way more than 100 CBUs. case in point MG; they sold about 1200-1500 CBUs whereas limit was only 100 so same is the case with Proton.

[@naturegreen994]

100 units were allowed

[@madil2259]

Which dealership did you book the car from and from which city?

[@pakforexcoach]

Thank you for sharing your experience. It's a lesson for all. Good job bro!

[@mobasherkhan2094]

What happened after the notice since it's been many months now?

[@VehicularsPakistan]

This was Ultra proffesional. Keep it up!

[@zeeshanzafar7911]

Thank You so much For making This video And Sharing Your Experience. ✌👍

[@rizwanhussain5254]

I appreciate your review. Thanks for letting us know that!

[@harisijaz8383]

You did what was required. Top notch as always. Keep rocking!

[@bhailog12]

Changed my mind after seeing your video and happily own another car now, thanks for raising awareness among your viewers 👍

[@torumart]

so sad to hear that, May Allah help you in this matter and may it get resolved instantly, Amen

[@goodtimesarearoundyouseefo8736]

Now they have also raised their price... Instead of giving benefit to customers they have getting same money in their pockets.

[@khaliddurrani6432]

This is not the fault of Proton Malaysia but a practice typical of our local businessmen. This can happen with any one of the foreign companies by their local partners. The worst build quality and paucity of safety features of the three big swindlers (Toyota, Suzuki, Honda) is a stark example of their corrupt practices. Above all the Government/ regulatory authorities are partner in the crimes.

[@livenkickin]

It is directly the fauly of Proton Malaysia. Don they know when yhe plant will be ready? They have zero check on their local partner. Local partner is 100 to be blamed as well.

[@tarifkh1]

Cheaters Al Haj group. Typical in Pakistan business mind set. Especially auto sector and this is 100 Al Haj groups fault

[@matmamat9690]

@@livenkickin it's easy just don't buy any proton brand cars their services just sucks big time... useless car for cheap and bad service

[@livenkickin]

@@matmamat9690 absolutely correct!

[@JavedIqbal-rf1ms]

You have done a good job of sending a legal notice, you also ask your group to send more notices and claim the damages

[@salikhussain8515]

Yesterday I was clever, so I wanted to change the world. Today I am wise, so I am changing myself - Rumi, the system will not change, people will b very lucky even if they even get 50% of the amounts back from them, As a consumer I face this difficulty everyday from buying stoves to refrigerators etc, ppl are openly cheating and u can't do anything about it.

[@lewp273]

As a nation we are morally corrupt to our bones. We,the people, should demand strong consumer rights. We cheat and steal with immunity and our crooked/uneducated/self serving elected representatives don't want to change. Shoot all the crooks,demand strict protection of rights like the non Muslim Islamic type of rights given overseas. Shame on the maulvis that are sunnati Muslims and not the farazi Muslims.

[@syedrizvi8627]

Make this a series where we get news regarding the legal notice and the proton reply.

[@ExplorewithTaj]

Heart Trenching May Allah give you Sabar, you are on the right path brother you are Brave Mashallah !. Apart from this legal stuff do remember Namaz aur Sabar se kam lo that i am sure you are already doing so. Yes bohat zaydati hoi hay apke sath aur dosray bhaiun ke sath. I have seen this video now after 8 months must be sorted by now I will see recent videos. Actually i am watching your videos on chronological order so i am late :(

[@fouadmurtaza3133]

Brilliant brother... You are doing a huge service for consumer protection... Hopefully this turns into a movement for the better!

[@haseebiftkhar]

Very good video , It shows the problem and explain it well.

[@shakeelahmed-cr9ti]

Sad to hear this. I was planning to buy this vehicle now I don't think so. Lies in a such and confident way behaviour is so common and people don't even realised. The ratio of our morality as a nation is in a danger zone and Almighty helps only those who help themselves. You are such a nice person and unfortunately got into this situation. You will be compensated with good one In Shaa Allah.

[@matmamat9690]

Don't buy any proton cars or even think about it in the future!

[@alyz4745]

Rightly said Owais bhai. I have followed you since you have moved to Pakistan and started making construction videos of your house. I agree with you completely on this. Also share the updates on the notice, whether they gave u the compensation asked for or not. Hoping for the best result for you and other customers as well

[@hassammir4981]

Thankyou for sharing your experience , trust me it will make a great impact with time

[@Zadhaider]

I booked Toyota yaris in November 2020 and get delivery date of February 2021, they deliver with 20 days delay in March and send the compensation check of 39,000/-

[@murtazaaftab5644]

Same happened with me i have booked X70 in january was promised for delivery in october but still no word

[@zaibyyy]

Govt should take strong measures for own mafia instead of just lip servicing. It's a delimma we are lacking for good leaders

[@ahsanwasim11]

Thank you for raising your voice on this issue, Genuine customers are suffering due to negligence of Pakistan Government in regulating Auto industry. Proton is probably waiting for other auto companies to raise their prices due to rupee depreciation so they can follow them in raising car prices and then start rolling out their cars by charging customers at higher prices.

[@umarmalik8006]

Exactly yehi kam hua

[@DanishJalbani]

Really sorry to hear about your experience brother. I watched your videos for Alsvin and Saga the first ones to make my mind to buy a new car.

[@jaysid8254]

Owais people know you were acting in good faith no need to feel embarrass... you have earned your credibility .. And keep creating awareness. May Allah bless u..

[@smk5200]

Well done, you saved alot of people from these fraudulent companies, these companies should be taken to court and should be held accountable. I will be sure to make sure anyone I know to avoid proton....

[@faisalimtiaz7273]

I was considering to book this car as a second car for my home. Your video is an eye opener for all the customers who have no idea what Al-Haj Group is doing with their genuine buyers. Shame on them.

[@xeeshaan786]

Welcome back brother! Well, since I saw your earlier videos regarding search of a new car and ur views about local market especially the interview with Pak Suzuki rep and finally deciding to buy proton Saga; based upon my experience and observations, I was expecting you to end up in a disappointment... Sadly but true, our whole automobile industry is full of non-professionalism right from the top management to the road side mechanics... They are like Mafias and the only person suffering is end-user 😏 In the end, I appreciate your effort for standing against them and sending a legal notice 👍🏼

[@rajababy2009]

our entire pakistan is run by unprofessional

[@xeeshaan786]

@@rajababy2009 we are part of it until we condemn and stand against it

[@ukkashanuman6408]

Truly , you're the righteous person, these auto manufacturer needs to be sued & brought to the court of justice. Government should look into this matter,regulate and redefine it's auto industry policy based on a bigger context as well as futuristic approach. Our roads are filling with heavy traffic day by day, which is harder to manage & without standard infra structure/ checks, if same goes like this ; one Day people will have cars but no space on roads to drive on.

[@xeeshaan786]

@@ukkashanuman6408 govt isn't seriously interested in any of the betterment options for local automobile industry

[@thedanishzone1616]

Stellar work bhai. Very valiant and professional effort by you Allah ease your affairs and all those affected by these companies.

[@rmashfaq]

I have booked city on 17th may after long wait Honda give delivery date for 31st December.

[@uzmashaheen8024]

Can someone make video on united motorcycle in Lahore

[@ahsanwasim11]

i see 3 thumbs down on this video, those are probably auto companies.😂

[@mab1]

#big3 🤣

[@bb6uk05]

I always recommended Al-Haj and FAW to people. But the way they have managed the whole Proton affair, I have serious doubts about success of Proton in Pakistan. Should Proton in Malaysia be worried about this fallout?

[@azhar158]

very sensible approach and well outlined. please do take iniataive and seek for financial compensation. 1 bar duzz lage ge 4-10 lac ki in logo ko pir demag theek ho ga inka

[@115adeel]

I Will be really looking for that Proton or concerned group to get what they deserve and best wishes for you as I can understand that as an Overseas Pakistani how much we get frustration while moving back from System for everyday life aspects.

[@averagestudent5223]

i like your patience with this, trust me, it hasn't gone missing on us....

[@asimali-hw4kf]

Well done brother 👍, protan ne Pakistan mn farig kisam ka group select kia hia.

[@poovaneswaransupramaniam19]

Appreciate it if you could create a full english version, so that it can be ahared with Proton Malaysia's management..thanks

[@multifreak2267]

I have a meeting with a the CEO of big part manufacturer & one of the owners of Pakistan Engineering (EX). In fact my department have a huge heavy machinery fleet and we have a meeting regarding them. During discussion I have put a question about Al-haj group because I was personally interested in proton. He replied that I have not any business with them but their reputation is poor among manufacturers and importers. They are not trusted people.

[@maroofayub4094]

You are absolutely correct and this is how the proton Pakistan is treating their X70 customers also and I also heard the same is the case with MG and Tucson. We are with you always.

[@ZaheerAhmedAbbasi]

Thanks Owais for your feedback. I was going to book the car from Ireland for my family after watching your earlier review but not now.

[@mohammadsarmad3078]

We have to stand up against this car mafia. really appreciate your effort.

[@faizanhammad5757]

Alhumdulillah... very timely seen this videos .. i was about to book one ACE. Great work bro....

[@husnainanwaar1992]

i reload using my jaaz account using jaaz world i was charged 1000 RS but did not received balance update

[@drfatimaghafoor]

A1 Talk Aap nai sai kaha Kia walai bhi Aisa hi kar rahai hain Ham nai Kia Picanto A/T transmission book karwai hai And booking time Jan 2022 And Price is increased magar kia walo ko yaqeen nai kai kab tak hamai milai gi yani price increase karnai ka pata hai magar delivery date ka pata nai

[@khanmuhammadahmad163]

thank you for your efforts really sorry for what happened with you . it's common in Pakistan but you are the first one to take stand against this mafia

[@muhammadhashim335]

Buy Japanese imported cars. I'm so satisfied, no wait at all. Bought a 5 grade car and love it every moment. While local manufacturers still delaying, by the time local car is delivered its already time to move to next.

[@adafridi]

Good suggestion.

[@lumsukaahmed7713]

Do tell which grade 5 sedan he can buy in under 23 lac?

[@arqammanzoor3057]

But that used car, why pay full amount for a used car ?

[@muhammadhashim335]

You can import hardly driven like less than 5000KM. It's all about budget. People here have imported less than 1000KM driven as well.

[@muhammadhashim335]

@@lumsukaahmed7713 you can not buy any 5 grade jdm sedan in 23 lac I believe. Vitz 5 grade may fall in 25-27

[@Ujaala08]

Thanks for sharing and raising your voice. Wish you get a solution soon Inshallah

[@Arshadkhan-pj7dz]

I am also the initial first week booking customer of proton , I also saw your previous video and it helped me in booking, I have same feelings as you have now, it's very depressing situation

[@fadzhashmi]

I was about to book one . Thanks for great information.

[@ahmadomerch]

Liked and shared bro Allah he hadayat dy en ko

[@aamirfaheembhutta3628]

Sir m ne apni proton X70 ki Full Payment 08-12-23 ko pay kr di lkn abi tk gari deliver ni hwi😢😢😢😢

[@shahzadmehmood4990]

Owais any update?

[@khlq1]

My dear did y you got the delivery of Saga if yes please up date us . You too good on all your videos Lot of duas for you.

[@shariqalibaig1996]

Why he launched the car?

[@chickentikka0012]

I waited for 10 months for last honda city in 2018 , This is crazy, good initiative

[@2creativesisters266]

Great message. Need of the the hour actually

[@its_Shoaib007]

Salam brother…..!!!!! ❤️❤️❤️ It’s a request please make Video on your summer experience with soler Energy… How was the bills and overall experience with soler system Energy….!!! 🙏🏻🙏🏻🙏🏻🙏🏻

[@FoodKaVLOG]

Your group name or link? i also want to join

[@tripspakistan5271]

I had booked honda city on 19th May 21 and since waiting for delivery...

[@ijazchaudhry7072]

It is a good and bold step against Car mafia by you. Hope some concerning authority will take notice and take some necessary steps. You have taken the initiative and hope something good and favorable legislations and honest and crystal business practice will come out. Keep it up Brother . It is not money it is a matter of principle. Well done.

[@rizzafar5990]

Very sorry to hear that. I was thinking to buy this car but after hearing your experience will never buy any product

[@nabeelnaeem4354]

Owais bhai proton recently increased prices our delivery was due in September. Will this increased price will be implemented on my purchase

[@syedowaisali]

Yes

[@drusman67]

Very nicely explained the situation of early customers who booked Proton SAGA in April. I am also one of them. I am also worried about the sudden closure of FAW by Alhajj group . It may happen to Proton in future .

[@iori1kyo959]

I really appreciate your step... May Allah bless you.

[@mohammadsaifulhaq6454]

Bro saga ckd is available now in showrooms with some additional features. Quality is good. I agree delivery is too much delayed by Alhaj proton.

[@silenthill1035]

You are the only youtuber in Pakistan who is sharing such issues, otherwise I have not seen any other KZbinr sharing such issues. They only portray a rosy picture of all is well.

[@billonao]

Don't worry things will get sorted out. Unfortunatly this is a norm in Pakistan and people are facing such issues accross the board. Don't lose hope.

[@shania6078]

AOA Mr. Ali, Thank you for your video. You are a fighter. Please keep it up. May Allah keep you blessed. Thank you.

[@AbdurRehman-gv1pp]

Bhai hum nay ace model k Liye 180000 own diya tha cbu unit k Liye tab b wo 25 days Baad Mili thi

[@leesam15]

Can someone briefly summarise what is the complaints are all about?

[@humayunsaeed7143]

Thanks for a candid review

[@ShabbirAliKanchwala]

Just yesterday i inquired about Proton Saga and i was looking to make a booking soon. Thanks for this video which definitely changes the mind!

[@buriromunirkarim242]

MG 3 MG 4 bhy lag rha hy esy hi krny ja rhy hin?

[@muhammdwazir298]

A genuine video to show our miseries especially the initial customers who booked the cars in April I would request Owais to edit this video with updated timeline which shows the increased price situation and try to trim the video a little so people are more receptor to it Much appreciated for your genuine efforts to portray the plight of our customers

[@asthethicedits9500]

But when i called them the showroom manager said they will deliver till February we can't expect it sooner

[@sobaan9784]

Feel sorry for your loss. You were very reasonable and genion while recording your protest. These mafias must be accountable now. Engouh is enough

[@nadirkhan7552]

I pray that the government takes action through your video and more people send notices to the company to makes things fast and be serious.

[@NishatJillani]

Good to see you again :)