Trying to “fix” my Focusrite Scarlett 2i2 audio interface

[@PeteJohnsMusic]

Looking to pick up an audio interface? - kzbin.info/www/bejne/o3qbgKuFd7akp5I

[@michaeljimenez239]

For anyone wondering I figured it out. There are two flat clips that prevent the front ace from sliding out forward. One clip is exactly right above the gain knob stick a flat knife in it and press down for the tab to unclip the other is above the monitor dial knob

[@PeteJohnsMusic]

Nice one.

[@michaeljimenez239]

@@PeteJohnsMusic thanks, it was out of despair that I found out lol my head phone jack broke inside lol

[@HiDefMediaInc]

It’s just a piece of trash that simply quit working… There’s nothing wrong on the inside of it.

[@danevertt3210]

I have a question I used the wrong power adapter. A stronger power adapter. And of coarse, it stopped working. Any ideas??

[@PeteJohnsMusic]

Eep. So, are you getting anything? If nothing is happening you may have overloaded and need some professional help here.

[@Dwolfmusic]

check underneath the body, the rubber strips might have screws under them. They do have screw underneath my 18i8 2nd gen and thats all i needed to open the device!

[@PeteJohnsMusic]

Yeah cool. Really must revisit this again soon.

[@donaldwebb2900]

@@PeteJohnsMusic There are 2 plastic clips behind the front panel that you gently lever up with a long flat piece of plastic. The front panel then pulls out complete with circuit boards

[@malibustacy3606]

Precious Pete that's a first gen unit you've got there.

[@PeteJohnsMusic]

Seemingly. I called it vintage.

[@jacquescousteau217]

Be sure to put enough glue on the inside of the shaft you have,and know you don’t want it to go outside the jack. Also take a Q tip cotton swab,and put some lubricant in the female port on your focusrite.

[@PeteJohnsMusic]

👍😎

[@jarrjo]

Ok, so this exact thing happened to me. Same type of gold 1/8" to 1/4" adapter broke off inside. I freaked out and immediately disassembled it. The bit you're missing is the front panel has thin tabs running along the top. You must insert a flat screw driver from the back, flush along the top to release them. They were very tight for me. CAUTION, this step was somewhat pointless as the jack is in its own type of sleeve which is all soldered to the board. It is not just open, giving access to the interior of the jack. Ultimately I used a thin screw to puncture and grip the tip just going into the front of the jack. With great force and luck the tip was freed. It's been several months now but I think I damaged the jack in the repair prices and I'm looking to swap it out with a new one, hence how I found your video. Good luck! Good luck.

[@PeteJohnsMusic]

Yes, I haven’t returned to this since in fear of making things worse! But maybe the time is nearly upon us... Thanks for the additional info.

[@kidsonicofficial]

Glue the end of a pencil, put it in the jack, leave it for 12 hours, and pull it out. That's what I had to do with a toothpick when my 3.5 mm jack got stuck in the port after my headphones broke.

[@PeteJohnsMusic]

Yeah cool. I’ve had similar feedback from others so might be worth a try since nothing else seems to work.

[@georgeelliot1493]

That hasn’t happened to me yet nor have I ever imagined this ever happening and now I’m scared.

[@PeteJohnsMusic]

I had literally NEVER thought of this either. It seems rare but not super rare based on the advice I’m getting now. Don’t lose sleep over it, but maybe do what I’m planning to do, which is pulling my headphone jack out really slowly and carefully from now on!

[@georgeelliot1493]

Will do Pete best of luck on the situation

[@robrees8685]

Remove the bac and try to pus from the back so it comes out the front....if it doesn't move, it is becaus the front panel has 2 plastic clips at the top, which hook onto the case. Get a long flat blade screwdriver and a torch, and reach in from the back above the board, and ease these clips off....

[@PeteJohnsMusic]

Thanks for the tips my friend. Still on my list of things I need to do!

[@DrKeyz777]

The screws are underneath the glued down rubber feet. They were a pain to peel off but they're there. I have a 6i6v2.

[@DrKeyz777]

There are two

[@PeteJohnsMusic]

Cheers Bill. I had a feeling his would be the case. Will keep this in mind when I come back for part two. 👍

[@DrKeyz777]

@@PeteJohnsMusic I"m considering tossing mine in the rubbish. I pulled it apart to see if there was a blown fuse but this unit really has no serviceable parts. Mine has no power at all. Going back to my firewire Presonus interface. :)

[@PY4SR]

Did you fix it? I believe the best option to remove the lost part of the plug is to use glue in the tip of some small long shaft, as somebody already advised you. But you really want the teardown... looking from the back (open it up first) you will see, in the top inside of the red case, two rails (prominences) that goes from the back all the way to the front (again, inside). The panel is locked to the rails. Using some light you will see the plastic piece of of painel that is the lock, using a flat screwdriver push this against the case... at the same time press the board (to the front). It will move a tiny bit in the first side, then do the same in the other side. Panel and the board will go out from the front.

[@PeteJohnsMusic]

Nice one Rob! Yes, it’s still sitting there and I need to find some time to have a play with it soon. I think going in the front with glue is probably the beta option as even if I get it torn down, I’ve still got to get inside that jack anyway!

[@cliveconlon4209]

@@PeteJohnsMusic I managed to extract mine today, let me know if you don't manage.

[@MukeshRathore]

@@cliveconlon4209 i am facing same issue. How you got it out..plz advise.

[@luja805]

I'm pretty sure you have to unscrew the nut beneath the monitor knob in the front of the interface. Also, remove all the rotary knobs.

[@PeteJohnsMusic]

Thanks for the tips. I might take another crack at this one soon.

[@paulkern7229]

I fixed mine with a sledgehammer.

[@PeteJohnsMusic]

Might need to explore that option...

[@OfficialJunior23]

underrated comment 😭😭😭

[@alangabrielnietosaavedra3639]

Thank you Stewie for teaching me how to fix my audio interface.

[@PeteJohnsMusic]

👍

[@apiakra4459]

it s same my problem now jack and 2i2

[@PeteJohnsMusic]

Yeah bummer.

[@D-Major_Beats]

I took a long edge end flat head screw and released the 2 tabs inside the top of the interface and slide the motherboard out

[@PeteJohnsMusic]

Cool!!! Good tip. I need to revisit this again one day soon.

[@khtnsuwdih]

@@PeteJohnsMusic 2 tabs down, then slide out FORWARD! It only comes out front-wise!

[@christophershaffner2827]

@@PeteJohnsMusic Video of it here: kzbin.info/www/bejne/lX7OdKx_gZx9ack

[@edmoreno5660]

Yea thats what i was seeing to do when he showed the back

[@HiDefMediaInc]

I almost threw this damn thing away this morning, but I was able to find the clips. Stupid, differentiating mechanism. Still trying to figure out what in the hell is wrong with it other than the plastic cage that goes around the headphone jack being cracked. I don’t know how it got cracked, but it was this way when I got it… I’m about to use a soldering tool to melt the plastic back together in the cracks and put it back in and see if that helps

[@PeteJohnsMusic]

Yeah, I pretty much gave up and just use it using the line outputs now.

[@HiDefMediaInc]

Well… Fixing the headphone jack did not make the Starlett power on… The fasten power button just blinks every five seconds or so. I don’t see any capacitors or anything the bulged, swollen, or showing any sign of damage. I’m guessing it’s the USB.

[@samwilson6033]

I had this SAME issue. I uploaded and deleted all of my software, pro tools, albeton, etc many times, I fought with London england for making a piece of crap and NOW, I pushed the button 48 v right beside the mic and I got sound. DOn't buy this companies interface, the reason mine stopped working was because I watched some movie that wanted to silence my mic; never again, PUSh the 48 v button by your mic. that is what fixed mine.

[@PeteJohnsMusic]

Thanks for the feedback. Don’t think that will fix my headphone plug being stuck in there but good to know!

[@samwilson6033]

@@PeteJohnsMusic OH I had to do a lot of things: I went into my browser and typed microphone and made sure to accept the mic and turn it on, etc. I then went into my computer's control panel and under sound I had to upload all drivers or make sure they were all on and on the last tab it asks to turn on or off and permissions. I typed microphone into my start box and went into other places that turned on mics, and gave permissions. you go and do the same places for audio and ear plugs. I uninstalled all software and then re-installed it for the focusrite. ableton, pro=tools. etc. I also went into ableton and made ableton use focusrite. I did a lot of things to make sure the mic could work.

[@Gio2p]

Hey so my focuseite scarlet 2i4 jammed from the usb port and i replaced the port but when i connect it to my pc it says device noy recognized. Also the original buttons don’t glow as if there was no power

[@PeteJohnsMusic]

Bummer! As you saw I’m not the best for helping fix things alas

[@jacquescousteau217]

I’ll give you a tip. Put Crazy Glue on the inner part of your 1/4 inch jack so it doesn’t have glue seeping out. Let it dry overnight. Get the best brand of of very strong hold glue. It should be strong enough to pull your jack out. By the way, who made the stereo jack, I want to be certain never to buy that brand. Best of luck.

[@PeteJohnsMusic]

Yeah. Sadly it was the tip included with my Sennhesier headphones!

[@dronetimefuntime5532]

@@PeteJohnsMusic Holy cow i did not know they cheaped out that hard on the 1/4 inch adapters!!! Stopped using mine just now!

[@MADKAMALI]

Did you succeed to fix that? I have the same problem and it happened just today and I'm really upset and confused. hope you can help me with this.

[@PeteJohnsMusic]

It’s still I’m there! Never quite got it open. And too scared to try the super glue option. 😳

[@amaracea]

This reminds me of the time I broke an iPad Pro by charging an Pencil with it. pro tip: lightning ports are extremely fragile

[@PeteJohnsMusic]

Wowsers! Yeah, that sucks!!

[@Pantojandi]

The small spring that makes contact with the metal box, what is its function? I broke it by accident.

[@PeteJohnsMusic]

Yeah not sure. As you probably saw, I’m not super talented with this stuff.

[@dafingaz]

Tweezers?

[@PeteJohnsMusic]

Yeah - maybe need some of those really long needle nose ones.

[@dafingaz]

Pete Johns let us know what ends up working 🙏🏾

[@andershjen125]

There are two hooks or clamps on the inside behind the front. Use a long flat screwdriver, for example.

[@PeteJohnsMusic]

Nice. 👍

[@dkbryant67]

Is it a 1/4 headphone socket or a 3.5?

[@PeteJohnsMusic]

1/4” - the one in the front corner for monitoring. And I think the 1/4” to 3.5mm adapter I was using was a dodgy one which may have been the cause of the issue, not he interface.

[@dkbryant67]

@@PeteJohnsMusic is there any way you can get a very small pear of needle-nose pliers or perhaps very small tweezers in the opening and see if you can grab it and pull it out? Just a thought

[@anomalisticaly]

Is this class compliant?

[@PeteJohnsMusic]

Yup.

[@MusicbyMaggie]

The tip of my guitar cable got stuck inside my focusrite solo 3rd gen audio interface. Looking for solutions rn

[@PeteJohnsMusic]

Yeah I still haven’t quite got to the bottom of this...

[@MusicbyMaggie]

@@PeteJohnsMusic update: I already managed to open it up, I used a needle and a pair of eyebrow tweezers to get it out. I broke one needle but managed to get it out. I used the tweezers to lift the retractors (I thinks that's what they're called) and pushed the tip of the cable with the needle

[@dhimasfernanda5999]

Do u know how to solve the problem if usb soundcard device not recognized?

[@PeteJohnsMusic]

Depends on a lot of factors I’m afraid such as what you are connecting to. If Mac or PC make sure you’ve downloaded and installed the latest drivers.

[@anomalisticaly]

How do you setup this specific focus rite and what do you need along with this?

[@PeteJohnsMusic]

Mac/PC? Just plug and play. iOS? This - kzbin.info/www/bejne/iZSQkH-fqtaciKM

[@xcompilations616]

I need help! I use my zoomr24 as a Interface and there's No low frequency In the phones Jack.

[@PeteJohnsMusic]

Sorry to hear.

[@RetroPlus]

This is why you should only buy good quality audio jacks, expensive audio gear can be ruined this way and it's a shame

[@PeteJohnsMusic]

Yup. This was the nice screw on jack from my Sennheiser headphones. I just have yanked them out by the cable one too many times. User error I’m sure.

[@wo0tGAMING]

Exact same thing happened to me (but with the solo | 3rd gen). I managed to open it up but had no success from there because even sftervopening up I had no access to the tip of the plug. I‘m sad 😔

[@PeteJohnsMusic]

Yeah... I don’t really know the solution for these. Hadn’t happened to me for 20 years and has now happened twice in the last year...

[@wo0tGAMING]

@@PeteJohnsMusic kzbin.info/www/bejne/rorLhXSphZKDqrM

[@purpleheart69420]

Pete Idk whats Going on... I set up the Scarlet solo on my new Macbook pro 16 and I noticed the headphone sounded Horrible! I though it was my headphones that came broken (ath m50x) but then I plugged them directly to the macbook Jack and it sounded just fine... so the problem is definitely the audio interface :/ do you any any fix for that?

[@PeteJohnsMusic]

Usually this is related to gain staging. You might need to reduce the volume levels.

[@purpleheart69420]

@@PeteJohnsMusic Actually i talked with the support and they came to the conclusion it was jusy broke so theyre gon send me a new one

[@kenconcepts]

Mine the green light usb just blinks it won't be read by my pc. Anyone help?

[@PeteJohnsMusic]

Hey then. Have you installed the latest Focusrite drivers?

[@kenconcepts]

Yess but the light keeps on blinking. Tried a usb adaptor and it works but not connected to the pc. I'm thinking of replacing the Type B usb connector with a new one i have on my ardiuno

[@PeteJohnsMusic]

Yeah, try the cable replacement. Could also be a power issue? Have you tried on another USB port? Or perhaps with a powered USB hub?

[@zibbezabba2491]

I bought a £500 pedal (vocal live 3) and first time I plugged a guitar jack in the tip came off (imagine my horror) I got it out by inserting a long, 1mm wide bolt that had thread on it. I screwed the bolt into the hole in the centre of the tip and it came out like a tooth at the dentist.

[@PeteJohnsMusic]

Very cool! Would definitely work with something that has a screw... sadly mine just snapped off. Considering using some glue as suggested by others.

[@zibbezabba2491]

@@PeteJohnsMusic I opened my scarlet 616 today. I pulled on a cable plugged into my 616 and it hit the floor right where my headphone jack was plugged in. The headphone socket was knackered. I found 2 screws underneath the rubber feet at the rear of the unit. Took them out and the main board just slides forward out from the front of the casing. I got inside and noticed the jack socket was broken into little pieces. I have asked focusrite for a replacement part which I will use to replace the broken one. So we have the same problem. You won't be able to get the tip out from the back because the socket itself is a closed unit (looks like a minature HGV trailer shape) So you will have to replace the socket. You have to disconnect an additional board on the mother board to get at it but it's pretty straightforward. Pull the switches off the front (like you already have) and you have one screw for each of the xlr ins (located at the back behind the front panel) which release the front panel. Then just unsolder the old one and in with the new. Good luck. Edit: You could try pushing in another jack(minus the tip) with a dab of superglue on in the hope it might bind to the two together. After holding it for about 5 minutes and a quick prayer, it might just come out in one go. I wouldn't worry too much about the rubber feet, you can find them all over ebay.

[@sureshkumarpani3644]

Dear pete johns sir plz help my problem is that when i record vocal...other channel instrument or whatever it get record in my vocal track(channel).i m searching solutionsince last 9 month,i hope you can ...

[@PeteJohnsMusic]

Hi there. What are you using to record? It sounds like there might be some "bleed" coming from other tracks playing back and being recorded in your other tracks. This video might have some ideas to help - kzbin.info/www/bejne/e5SsYqeGeJmDaZY

[@thomasmouton6991]

Hello Pete! Just got exactly the same problem, with the scarlett 2i2. Soooooooo, do you manage to take the tip out of the scarlett? If yes, how? Have a nice day

[@PeteJohnsMusic]

Hey Thomas. I shelved this one actually and haven’t quite got around to getting back to it yet. I’ve had a lot of suggestions, from a complete tear down, to a knitting needle with superglue. They all sound a little daunting! If I do get a solution I’ll definitely return and show it.

[@EbbarDong]

Can u open it? I wanna see all component of focusrite , we need see more for copying diy soundcard as like focusrite.

[@PeteJohnsMusic]

That's a bit of a strange request!? You might need to buy one if you want to see how they put it together and make one for yourself.

[@zibbezabba2491]

@@PeteJohnsMusic I know, If I was going to reverse engineer something, I would need more than a youtube video of the inside of it to go on.

[@moiceyev]

what is the value (reference) of U1? I don't know which component to replace. u1 (GALRA0) help me please

[@jonathanrebecca6498]

You almost had it. Once you unscrewed everything like you did, you just need to push the board from back to the front and the black part will slide to the front. Just like in this video (in cantonese I think): kzbin.info/www/bejne/pnW6dYurpdinpJI

[@PeteJohnsMusic]

Ah cool! I really should revisit this again. That headphone jack end is still in there!!

[@jameswgmoore]

My 48v button is stuck in any advice??

[@PeteJohnsMusic]

Hmmmm..... not really. If it’s stuck “on” then it’s fine, but if it’s stuck “off” that could be a pain.

[@Sulovesmusic]

OMG thanks God I have exactly the same problem T.T

[@PeteJohnsMusic]

Hopefully you can get it sorted.

[@Sulovesmusic]

@@PeteJohnsMusic We finally get it fixed. Thank you

[@non-youtuber]

What gen is it? Is it 1,2 or 3

[@PeteJohnsMusic]

I believe it’s 2? 🤔

[@non-youtuber]

@@PeteJohnsMusic alright I'm thinking of getting a three

[@thewillripper]

Shittiest audio interface. Constant problems to the point I can’t fucking make music

[@PeteJohnsMusic]

Bummer! I’ve moved to Steinberg interfaces now myself and never had an issue since.

[@GravityFarm]

soda straw...

[@PeteJohnsMusic]

Yeah, I’m hearing pen insert too. And maybe with a bit of superglue on the tip.

[@PolymerJones]

I simply HATE this thing,

[@PeteJohnsMusic]

Seems like pretty poor design!

[@Mr3GMusic]

Remove the rubber feet under the bottom. You will find 4 screws there.

[@PeteJohnsMusic]

Cool! Yeah, I’ve had a few folks suggest I need to pry off those glued down feet.

[@apiakra4459]

no it s not the way to remove it no screw in side

[@NAICartist]

😐🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️

[@PeteJohnsMusic]

🤷🏻‍♂️🚨🔥🦆

[@korewasaid]

its first gen :>

[@PeteJohnsMusic]

Is it? Oops. Was sure I had a 2nd gen. sorry.

[@korewasaid]

Pete Johns Hahah its all fine, i was waiting for you tu find a fix :/ , damn

[@PeteJohnsMusic]

Yeah - it's still broken sadly!!

[@guttababyserg]

Yoo my headphones broke in my scarlet too and don’t know what to do bro

[@PeteJohnsMusic]

Yeah. Mine is still in there. Must get it fixed one day!!

[@dutchkimble1213]

You probably got this already and don't need to do it anymore, but this video shows what you have to do...unclamp a metal piece which is sort of locked into position on either side on the base towards the front - kzbin.info/www/bejne/Z3-WgoCKaJt7gLc (at around 2:50) edit - this video shows it too, maybe clearer - kzbin.info/www/bejne/lX7OdKx_gZx9ack (around 1:25)

[@PeteJohnsMusic]

Nice one! I must revisit this at some stage.

[@Hard2heart2heart]

Focusrite will tell you to buy a new one.

[@PeteJohnsMusic]

Really? Probably/. It is what out of warranty.

[@zibbezabba2491]

Really? I just asked them for a replacement part (headphone jack socket) for an out of warranty unit. They are sending me a replacement Headphone jack socket free of charge.

[@laverne506]

Hi take pill tweezers and see if that will help you out

[@PeteJohnsMusic]

Thanks for the tip! Yes, I need to give some tweezers or needle nosed pliers a go I think!

[@richieh92]

The screws are under the two front rubber feet, which are stuck down with glue.

[@PeteJohnsMusic]

Yeah right. Thought that might be the case. Still haven’t fixed it so might need to pull these off!

[@jarrjo]

There are no screws under the feet.

[@richieh92]

@@jarrjo There is on mine and I have the exact same model.

[@sveticus]

This video has the proper solution -- kzbin.info/www/bejne/pnW6dYurpdinpJI . You did most of the work, then once the back is open there are two clips in the front at the top. Push those down and gently push the entire PCB assembly forward and out of the red chassis.

[@PeteJohnsMusic]

Nice! I really must return to this one. It’s still stuck in there. 😕

[@D800Lover]

*COMPLETE FAIL VIDEO.*

[@PeteJohnsMusic]

Yup. That’s why it’s not called “how to fix a Scarlett 2i2”. 😄