Repairing a Focusrite Scarlett 2i2 Audio Interface(Broken Headphone Jack)

I was fixing this device for a friend and decided to make a video on it. Hope this helps somebody.
Soldering station:
amzn.to/33miZfk
Desoldering Supplies:
amzn.to/3vQmvKX
Audio Jack:
amzn.to/3epBwh1

[@Someone-ci8wf]

Regarding replacement components, I had the experience that the focusrite support is incredibly helpful, even outside of warranty. My 2i2 2nd gen has a scratchy potentiometer for the monitor output. I filled out a spare parts enquiry and described my issue on the focusrite website and had a replacement potentiometer free of charge within 3 business days.

[@udokampfinger6374]

The way you wired it the two channels are going to be reversed .have a close look at what you did.

[@hglenn2k]

i watched the whole thing and didn’t notice lol but you’re right

[@Hamuelin]

Looks like I need to learn how to solder! Thanks for the video. Great insight seeing how it all looks inside to get a plan of action before attempting myself.

[@energybengt]

I like your theme song 😊 and thanks for showing how to do this. I don’t have the tools or patience, but at least I now see what’s involved so if I go get my MobilePre fixed, I’ll know what they are doing and what I’m being charged for!!! Thanks 😊

[@sheldondrake8935]

once again thank you youtube. my 2i4 had this problem out of the box. time to buy a soldering iron. thanks, Tanner!

[@IsabelRubyVincent]

Amazing! Works just like new except better.

[@locrogin]

Thanks Tanner I have a scarlett 2i4 with that exact problem. I like the way you mounted that jack, great idea. I'll give it a try!

[@puchogamer3663]

I have the same problem

[@locrogin]

@@puchogamer3663 i followed the instructions with 100% success. Just gotta be carful with polarity, ie check left and right chanells.

[@T2D.SteveArcs]

Nice mate good to see you making vids 👍👍👍 Steve

[@TannerTech]

Thanks Steve! I have been pretty busy lately.

[@DeadEyeJedi]

I have the same Audio Interface, and this is _really_ helpful, thanks! It does seem to be an issue with this model. Just one bit of advice to people though is _always_ check and make sure the issue is that actual hardware before opening it, for one an unfortunately large number of 3.5mm converters I have bought have proved to be pretty shoddy quality, and for two, headphone jacks take a lot of abuse, check the soldering inside that, if jiggling the lead affects stereo/mono glitching etc, it could be simply a case of cutting off your old Headphone jack and soldering in a new one. I actually ended up buying headphones that came with 6.35 as standard just because I hoped it would provide less leverage on the mount itself. The Beyerdynamic DT 770 comes with several swappable leads which makes them more flexible for the way I work.

[@JSebastianVP]

En mi caso no se me cayó ni rompió. Tampoco una mala configuración en un programa. Sino que hice una mala conexión de la salida de auriculares a un viejo amplificador de guitarra por desconocimiento y guiándome de un tutorial de internet.

[@TalesGrimm]

Thanks so much! This saved me a lot of money.

[@AlexTaradov]

Did not this switch left and right channels? You need to cross the wires if you are flipping it like this.

[@kilbonrobert]

you beat me to it!

[@phonotical]

Wires can go anywhere! It wouldn't matter if they were flipped unless you were using it with video and say a car went one way and the sound went the other

[@crancarenotafish]

Helpful, thanks!

[@magikarpslapper759]

Hey Tanner, awesome work. I'm just getting into electronics myself with the Arduino. Repairing stuff looks like great fun, have you ever been shocked by or had a fire start from one of your repairs? Thanks!

[@julianf2677]

Thanks. Nice video.

[@Ziqohth]

dude, i have the exact same problem. thank you very much!

[@phonotical]

That movement verges on scary! I swear I have nightmares about my phone charging port doing this 😂 smd is a nightmare, it's nice to see an 'old fashioned' fix 😁 Do you ever take things apart, and leave them like that until new parts arrive? Sometimes I then forget what needed doing 😂

[@TannerTech]

Oh no! I would be so mad if this happened to my phone. Yeah, this sat on my bench for a few days before all the parts arrived haha

[@phonotical]

@@TannerTech anything that can happen, will 😂

[@hilalkaragoz2814]

Thank you!

[@charlesthevoice1064]

Tannar can you do a video on how to do this same thing for a headphone jack on a UAD Apollo Solo Interface? When I plug the headphones in all the way I only hear left but if I pull it back just a tad I can hear both again. There is no video out there anywhere ( I've checked everywhere) Thank you so much!

[@Abosaharyourdj]

hello thank you i have one 2i2 gen2 ...stop output i can used it record but no output,,,,the fade to monitor not make any sence ,,,u just hear ur vocal from any mic line....but to playsome thing from the pc no ,,waht do u think man

[@MAIL_ORDER_BEES]

Super straight forward. Great visuals. Thanks!

[@THEYOGAFACE]

Omg I have this problem with mine as well but I don't have soldering tools. I'm not much of an electronics aficionado. Is this a problem that just comes with this model ? I bought mine about two years ago, wondering if Focusrite will fix or replace mine as I don't trust my skills to do what you just demo'd on this video, but thanks for explaining the problem

[@pike2k]

I wanted to learn if the headphone jack supported balanced output, thanks to your video I now know that it does not. Also the two 6.5mm outputs on the back are balanced ;)

[@HOTWATERSA]

Thanks!

[@AlonsoWilhelmy]

Hey Tanner, nice video. I've got a Focusrite Scarlett 18i20 3rd gen audio interface that doesn't work. It powers on and has all the LEDs working properly but my computer doesn't detect it. I've already discarded it being a software/drivers and a USB cable issue. This started happening after a power surge and I believe the USB-C connection or something related was damaged. What do you think could be the problem? Any tips? Thank you!

[@capsonmonson6183]

Change the usb port on the COMPUTER. Either the metal is not touching or its burnt out. Test your interface on a few different computers to see if the port needs to be changed for sure. I hope this helps

[@davidfatal7538]

I guess it's a common Focusrite problem. I got the same thing on my Saffire PRO 24

[@GenilsonOficial]

I have a first generation 8i6 that works for about 20 seconds and then goes silent, freezing the PC. Would you have any tips for the problem? The only thing I changed was the USB connector, could this cause the problem?

[@albaaaaaaaable]

Dear Tanner, my 4i4 is not detected by the computer, Always worked a wonder, I tryed with different cable/ port on my computer, I tryed to use it with another computer...when plugged in, the input 1 on the front light up red on instrument briefly, and when plugged in and pressed the 48 v phantom power button, it lights up... but not more than that... Is it possible that input socket 1 is broken and in case replace it?

[@asddsa-uy9ko]

i have same problem but my instrumental input is broken.. should i buy mono or stereo?

[@MelloDeeBeats]

Tanner tech Tanner tech Tanner Tanner tech Tanner tech Tanner

[@Emmysofly]

Hey man my scarlet solo lights up for 2 seconds when turned on then shuts off any idea what I can do ?

[@alquranacademylearningdaily]

Is it possible if i don't use cables and just solder it directly to the pcb

[@danmetalgod1]

Hi there I have no sound coming out of my one power and all that comes on but no sound

[@albertcarpentercats]

If you use j.b.weld on it, it will hold real good.

[@mobmadeit]

cant stop imagining walter white jr.

[@jacox81]

I think you reverted left/right !

[@ea-tt]

Maybe im wrong, but didnt that swaps L and R audio signal?

[@jacox81]

si!

[@MAFussell]

Mine has exactly the same problem. I was hoping the jack was merely loose, but it looks like the assembly is probably broken. Could you tell me the part number for the jack?

[@SyntheticsV2]

Did you ever find it? I have the same issue with the jack being wiggly and I couldn't find anything that looks like Tanner's replacement on Amazon. Just extension cables and general 1/4" cables

[@ScottvsWild]

@@SyntheticsV2 what he bought is in the description

[@johnnyguitar7921]

hello, mine does not power up properly,,, it seems the USB connection or internal power supply is the probelm, any tips? (while connectd the buttons can light up but it is not detected on any computer,,, thanks!

[@TannerTech]

Try opening it up, then holding the soldering iron to the pins where the USB port connects to the computer. This should reflow the solder and potentially fix your problem. Similar to this: kzbin.info/www/bejne/oGLdoZVqedipp8k

[@snokrektv]

Sir, my focusrite 2i2 usb light not working. Not green light even I plug to laptop

[@ashansasmitha678]

Do you interested in nikola tesla and his work in high voltage s?what do you think about Philadelphia experiment?

[@TannerTech]

The Philadelphia experiment is interesting. I know of a few good works of fiction based off that story. You mean the one with the teleporting ship, correct? Tesla's work with alternating current and radio is fascinating!

[@Hon3stAb3]

So i took my scarlett apart and nothing looks broken, not solder joints, nothing. I have no warranty. I was thinking it was software based, but i got it from my cousin and he gave it to me because of the same issue. But again, no visible damage. Any ideas?

[@TannerTech]

What seems to be the problem with it?

[@keiraferrari7764]

Looks like you swapped your R and L signals.

[@roneggletonmultimedia]

My broken jack on my old 2i4 looks just like that. I thought superglue would work too, so now its just all melty looking.

[@TannerTech]

Oh wow! I guess this is a common problem. Does it work?

[@roneggletonmultimedia]

@@TannerTech It was intermittent, so I figured I could bend it back together inside. It was broken in the exact way yours was. I ordered the parts you spec’d, but also the OEM part.

[@deuce-way1440]

So my problem is that I was playing around with my audio Jack as a signal input to a circuit amplifier I was building. I might have messed something up which creates the stereo channel because only my left channel works. Right Channel is completely dead

[@danevertt3210]

How old are you?? Fantastic skill you have

[@TannerTech]

I am 20 right now. Thanks Dan!

[@danevertt3210]

@@TannerTech I was hoping you could help me with something. I have the same brand, but a unit that has 6 inputs. I plugged the wrong wall wart into my unit and it died. Did you see a fuse inside anywhere???? I was hoping I’d find a fuse. In any event, any idea if this is fixable without sending it into Focusrite???

[@TannerTech]

Perhaps, was the wall wart the wrong voltage, or wrong polarity, or both? I'm not sure what model you have, the one I used runs solely off USB power.

[@danevertt3210]

@@TannerTech yea I have that unit too. I also have the same brand, some kind, but it’s bigger and had 6 inputs and outputs instead of 1 or 2. It required a wall wart. And it was a different voltage, that I know of. It was only several volts more then what’s required but it’s never worked again since.

[@samwilson6033]

I had this SAME issue. my mic did not work. I uploaded and deleted all of my software, pro tools, albeton, etc many times, I fought with London england for making a piece of crap and NOW, I pushed the button 48 v right beside the mic and I got sound. DOn't buy this companies interface, the reason mine stopped working was because I watched some movie that wanted to silence my mic; never again, PUSh the 48 v button by your mic. that is what fixed mine.

[@Milgamix77]

Really cool video bro. Plz spam more vids

[@TannerTech]

I'll try!

[@isozay9861]

Can I mail something

[@robertleach8429]

Sorry, it's beyond my pay scale!

[@cayxine]

42

[@jefg8rfivemgmodandmore928]

We know when he’s a gamer when he uses windows 8

[@TannerTech]

Haha, I'm not using widows 8 though... I have a windows 10 and an ubuntu machine.

[@jefg8rfivemgmodandmore928]

Yeah I got windows 10 pc but my other computer runs Manjaro but I like your videos

[@jefg8rfivemgmodandmore928]

Hay do you have like discord or anything thing like that

[@HiDefMediaInc]

Why in the 🤬 do I always run into these problems… My version does not have the screws on the bottom. It’s got three Dicky little screws on the back plate and that’s all I can access. There are no screws. from the bottom.