Unboxing: UniFi Cable Modem (UCI)

[@Plague_GG]

Even though DOCSIS 4.0 is not widely available, I’m kinda surprised that a modem launching this late in 2023 doesn’t support it yet.

[@jfbeam]

Or for that matter the decade old spec for high-split, and 1.2GHz down. I know it takes years to get your first design through the CableLabs gauntlet, but this is just stupid.

[@bad__syntax]

Manufacturers are limited by the availability of chipsets and DOCSIS 4.0 chipsets may not be available (at all or in quantity) to meet the manufacturers requirements.

[@DavidA20200]

Ubiquiti always seems to lag behind. I mean they don't even have a UniFi Cloud gateway that supports 2.5gbe clients yet, even though they have the U7 Pro APs with 2.5Gbe uplink. Makes 0 sense.

[@headlibrarian1996]

@@DavidA20200 They're coming out with a gateway that has SFP28 LAN/WAN, yet I don't recall Ubiquiti selling an SFP28 switch.

[@sherifmusic]

Great. Just need one for Fiber now

[@Darkk6969]

Wish this had SFP+ ports. That would have been great to have. DOCSIS 4.0 is starting to become mainstream so hopefully they will have that in the near future.

[@Sevenfeet0]

Docsis 4.0 isn’t a thing yet. Nobody has it outside of some field testing that Comcast and Cox have been doing this year. Comcast made press releases about it last year saying it was going to be deployed in some places about now but so far, that has not happened.

[@robtaylor1424]

Yeah, concerned about future longevity of a product that doesn’t have changeable ports sfp+ and is this limited to version three of the cable spec or can it do the brand new version four after an update?

[@JonesersRX7]

Will 4.0 be software upgradable or will it new hardware be required? I haven’t read the literature on 4.0 yet…

[@Chad_at_Big_CAT_Networking]

More like it needs to have a SFP port so you can put fiber between your cable modem and router to electrically isolate it.

[@mekt0r]

@@Sevenfeet0 They've deployed the modems and 2G DL plans, but thus far they're limiting UL to 200Mbps from what I can tell. @JonesersRX7 They make you rent their modem/router combo for it. No 3rd party hardware out yet. Can't post links here, but just google "comcast docsis 4.0" and the article about it will be the first hit in the search.

[@UltralifeTech]

The big advantage I see is this is the only rack mount Cable Modem on the market, that I can think of. I hope we see others.

[@metalmanexetreme]

And getting to decide for yourself when your modem updates, can’t tell ya the number of times I was in the middle of something to have my internet cut out and find out the dmn Xfinity gateway was updating.

[@PWingert1966]

I’m not sure there is enough to man, considering everything is going for her object

[@SaroshAnjum]

Comcast business modems which are all in one devices are rack mountable

[@jttech44]

There are tons of modems in the business space that are rack-moutable. That's the norm really. You don't see them for home users because home users don't have racks.

[@jttech44]

@@metalmanexetreme This won't change that situation at-all. Your ISP has access to your modem's config while it's connected to their network. They can change the provisioning on the fly, whenever they'd like.

[@nutnfancy2]

You all are the first to have a review! Thank you!

[@laufgeek]

I hope that Vodafone Germany will also support this in our country soon. I will order the modem immediately. I currently have the TC4400

[@holeinthesest]

Imagine unify priced things appropriately. No way in hell docsis 3.1 with no sfp+ is worth $300. Had my cm1200 for many years. Very good for $110

[@Hyde-Jahf]

My next modem will need to support docsis 4 and be approved for Xfinity's increased upload speeds. Especially at that cost. Hopefully Xfinity can be convinced to certify the upload speeds on this unit but, knowing Xfinity, I'm not going to hold my breath.

[@gordontyler9317]

UCI needs to add a WAN MAC cloning feature so you can just use the WAN MAC ID of your existing cable modem. Then you shouldn’t have to activate the device with your cabke company.

[@Niklaos]

Seriously, I was just about to come and comment "why not clone your surfboard's MAC address?". If that's not possible that's just wild!

[@chrislex2598]

Such a feature would never be permitted as per the DOCSIS ratification process. If you take a moment to think about what it is you're asking for, such a feature would lead to easy theft of service as how you could just go searching the web for leaked MAC addresses of provisioned modems. Find one on the same cable provider headend and all you'd have to do is clone it to get free service. Nevermind the administrative nightmare this would create for the ISP having to now consider the possibility of misappropriated MAC IDs on the DOCSIS network.

[@someitguy2175]

​@@chrislex2598The MAC should be associated with your physical connection to their network. You can't clone a MAC from NYC and use it in LA for free service.

[@drozcompany4132]

Last time I provisioned a new modem on Comcast, I cloned the WAN interface MAC on the gateway, not the cable modem MAC. They didn't care about the CM MAC only the port the modem was connected to.

[@Niklaos]

@@chrislex2598 I also did clone the MAC address of my gateway using Open WRT in the past. I didn't need to talk to Comcast to provision it. Maybe Comcast needs both the Modem's MAC and the gateway's MAC?

[@UnknownProductions0]

really hoping they come out with a fiber version compatible with att

[@misteraon]

Probably no need for one. I’ve seen people using the appropriate GPON SFP module and plugging the fiber right into the router. I think the only trick is getting the network settings configured correctly which includes a vlan assignment.

[@UnknownProductions0]

i dont want a hacky way to do somthing, and i have a bgw320 which it doesnt work with. you need a "key" from an older modem. id like it to be official and just work. @@misteraon

[@SteveSunny]

That's most likely never going to happen given how hard it is and how much it took for people to find a way to bypass ATTs current router for their fiber service.

[@UnknownProductions0]

Not if it becomes an approved router just like this one is for comcast. @@SteveSunny

[@SteveSunny]

@@UnknownProductions0 Att doesn't have an approved routers list for their ftth service. They basically force you to use their gateway so until that changes, an Att version is not going to be viable.

[@EthosAtheos]

Another good reason not to use the cable companies device is to prevent double NAT and SIP ALG issues. Even when the cable company says they aren't NAT'ing your traffic and play and/or are dumb when it comes to SIP ALG. I am a little dubious of the adoption of devices on the outside of the firewall. I know Unifi patched an issue recently around this recently. But the idea of it makes me uncomfortable. If it is easy it probably isn't secure as it can be.

[@BR0KK85]

Is this EU compliant? Can this be used in Germany?

[@laufgeek]

I hope the same for us in Germany. But at the moment its not compatible.

[@grantwilcox330]

An RPS connection would have been nice hopefully in a future update. I will definitely be looking at this to my UniFi equipment. I just RMA a UDM Pro SE that the power failure reboot freezing issue (Yes I do have it connected to a UPS). UniFi was nice enough to send the replacement unit first.

[@MariuszChr]

280 is cheap... NETGEAR CM2000 is non rack mounted, non unifi, and costs more - 300...

[@fernandopenah]

They should have made it a fiber modem as well.

[@herobrineplayer1688]

A fiber "modem" would basically just be a media converter (which already exist) & a ton of routers already have SFP/SFP+ ports on them for WAN connections which can take GPON modules or whatever type of module the ISP uses. Though some companies (like AT&T) force you use their box and force you to use their box.

[@fernandopenah]

@@herobrineplayer1688 interesting. I have yet to see anyone in the USA to run the fiber from the ISP (i.e Google, ATT) directly into an SFP interface. I think there’s more to it.

[@herobrineplayer1688]

@@fernandopenah As I mentioned it is mostly because the ISP's don't allow you to use your own, especially for residential customers.

[@Uruz7Laevatein]

@@fernandopenah with Pfsense or Ubiquiti, it's pretty much plug and play, the actual GPON module is technically the "modem" itself

[@bren.r]

@@herobrineplayer1688 you don't technically have to use their gateways. The only hurdle is the handshake that happens. With some relatively basic script that someone wrote it allowed me to bypass AT&T's gateway when I had fiber and a USG.

[@JRansom02]

I'm not sure why he said gigabit over coax is a lie. Spectrum offers 1g async down for residential; soon, they'll be changing plant to support sync speeds. With DOCSIS 4, they'll be able to offer like 10.

[@audguy]

Exactly, I hsd to go bsck to a spectrum modem, but it had a 2.5 gig port and now I am getting around 1.2 gig down.

[@oneupkoopa4980]

Gigabit over DOCSIS a lie? Are you joking or being serious? DOCSIS 3.1 can achieve speeds well over 1Gbps easily.

[@sccsuk]

Care to explain how gigabit on docsis 3.1 is a lie? Pretty sure my 1130mbps down would classify as gigabit?

[@Dragonited]

Don't use blur to hide sensitive information. Blur is a non destructible method and can, with the right technique, be reversible. Use black bars instead.

[@l27tester]

Why they hell would they make this DOCSIS 3.1 and not 4.0. Very stupid decision

[@Likeomgitznich]

This product seems utterly confused. Its product page makes it seem as if it’s expected mostly for residential use, but is built like a business device while not being really up to snuff in that arena. It’s definitely vastly over priced as well. For $279 it should have an SFP or at the very least a couple of additional ethernet ports. At most this should be $199

[@oneito947]

it should have added PON as well for those with Gpon conection

[@bren.r]

They proably released this just so they could charge $300-500 for a fiber version. Ubiquiti is letting money get to their heads and is straying from their roots.

[@deepspacecow2644]

PON is alot more finicky compared to docsis.

[@timramich]

Why? All you need is an SFP module to do PON. You don't need a whole box.

[@deepspacecow2644]

@@bren.r They already make ont units. Also, if your isp even allows it, you can replace their onu with an sfp

[@RemScanProducts]

Does it provide cable freq and levels?? Status ??

[@unified-it]

No :(

[@wzk921109]

For this price, Docsis 4 and 10G should be expected.

[@robtaylor1424]

I do like the idea of a modem with more than one downlink port so you can test outside of your network where problem might exist.

[@wkm001]

You should show b-roll while you are trying to read your phone. The distance you hold it is quite awkward to watch.

[@MH-ev3wr]

Don't be a douche. Not everyone has perfect eyes.

[@KadenCartwright]

DOCSIS 3.1 is actually up to 10gig rx. Single gigabit rx is DOCSIS 3.0

[@ghostsintheforum]

Gotta love backwoods multigig hillbilly fibre😊.

[@Chris_In_Texas]

Too bad it won't work with Optimum. Oh well, guess I have to wait, to see if they will be able to be certified with them.

[@ebrown405]

It's unfortunate that the UDM Pro you have doesn't support for 2.5Gbe because your UCI does. The SPF+ does support 10Gb on the UDM Pro but your UCI doesn't, only ethernet (2.5 Gbe). As a gamer, I'd strive for the lowest latency possible & highest bandwidth out of my internet / cable modem connection. That's a very expensive OCD habit, that for me, doesn't justify the performance bottleneck of having a UCI just so it can look good in a rack setup. Still, good info shared. Much appreciated. I had no idea about the UniFi Cable Modem (UCI). Have you thought about using a wan port SFP+ to ethernet module that would support 2.5Gbe in a backward compatible speed standard to the UCI? Now that would be a project to report on. Although it may not entertain the OCD inside you. :p

[@yourpcmd]

I stock and sell SURFboard SB8200 for $119. I also sell Ubuquiti, but I will not be stocking and selling their cable modem, it's much too high for what it is. Besides the city I'm in, 90% are on fiber lines with upwards of 3 gigs asymmetrical, 10 gigs coming.

[@unified-it]

I would give the SURFboard ⭐️⭐️⭐️⭐️⭐️. Let's hope we get more fiber here in SWFL.

[@joeblow5214]

@@unified-it I had a Surfboard 4 or 5 years ago on Mediacom 1Gig and I had nothing but problems to the point I gave up and used their provided modem.

[@patti4832]

I hope Ubiquiti will release a VDSL modem in the future

[@unified-it]

Doubtful, their solution for that is UniFi Talk.

[@lifeaccordingtobri]

Great video! I'm in FL, West Coast, above Tampa. We have Spectrum. Had issues with service decided to replace our surfboard (same one you had) with the UCI so Spectrum couldn't say it's our equipment any longer. Easy upgrade, easy adoption, and Spectrum got it up and working quick. Even got a speed boost somehow. The old surfboard was getting us 290-350 download the UCI is 450-459 down. Not bad.

[@jamesedwards2119]

What do you mean gig is a lie on coax? I get more than that but not symmetrical yet they are working on it with the mid steam spectrum split.

[@Billy318197]

That is exactly what he means. Also the fact that coax throughput is highly dependent on neighborhood traffic where fiber can reliably hold more connections at reported speeds.

[@unified-it]

^^ Yes. Also latency is usually high, so it feels slower than a 50Mb fiber connection. That higher latency also means you rarely benefit from those speeds beyond seeing the number in a speed test.

[@jamesedwards2119]

@@unified-itI can only speak for this area but my latency is pretty low I have the dream machine se it monitors my latency it's usual 31ms (10gig internal network). My steam game downloads above gig speeds continuously. Most of the internet is still hfc hybrid (fiber coaxial) so your going to be using coax somewhere between point a to b. Data travels on coax at 85% the speed of light to the node where it changes to fiber. The fiber in this area is converted back to rf at the premise with an onu. I know that fiber is mostly better but I guess my point is I get the full 1.2 + almost always when I don't is right at a gig. I have 2 providers the other is 1 gig failover it's also consistent. The main problem with coax isn't shared bandwidth it is noise on the line interferes with performance and it's almost always their internal wiring loose or bad connectors or bad drop to premise.

[@jamesedwards2119]

@@Billy318197 It's almost always bad wiring at people's homes instead of network conjestion I fix it every day.

[@timramich]

Because all of their bragging about gigabit speeds and symmetry coming in the future is all based off of small-scale metro-area tests. It never pans out once bandwidth is shared in the real world. It especially isn't gonna happen in the rurals.

[@grantwilcox330]

Spectrum at the moment only allows for residential connections and not business connection. I believe it has something to doing with the ability to purchase static IP on a business account. On my residential connection I've notice that my ip only changes when I either there is a new MAC address connecting to Surfboard S33 or there was a long term outage. I use a dynamic dns for wireguard VPN connection.

[@JRansom02]

It's weird because, even with Spectrum's new business modem, scripting for the static is only done on the router. So, even if you don't want to utilize it for routing capabilities, you still need their router in bridged mode.

[@grantwilcox330]

​@@JRansom02thanks for the explanation. I can also see why spectrum would want their equipment on the premise for reliability etc. Any news about the high split upgrade coming to your area? I'm located in the Youngstown, OH area so I would imagine we would be some of the last ones to get the upgrade. In certain areas we have at&t and the cable company Armstrong rolling out FTTH.

[@JRansom02]

I keep hearing the high split is coming in spring for our area from my contacts. I'm just north of you in the Lake and Ashtabula County area. AT&T is moving to FTTH in a lot of Lake. They have less of a presence in Ashtabula and Geneva. In those counties, Windstream's Kinetics division is pushing FTTH very heavily.

[@grantwilcox330]

@@JRansom02 Your very close then I think we maybe in the same region then. I'm really on the fence about getting the UCI. If there could be confirmation that it will be compatible with the high split coming I would be all for it. Spectrum has no competition here in the village that I reside in. We have century link but they only offer 10meg DSL at one point I was looking for a failover ISP so the system has a back up. I do have the at&t failover unit but with only 1gig available it doesn't last long if there is an outage.

[@bluearcherx]

DOCSIS 3.1 supports 10G down and 1G up, even if Comcast doesn't do it yet. They may one day, or at least symmetrical 1G

[@jfbeam]

Actually, the best D3.1 can do is about 7/2. And this thing is limited to 85MHz up and (108-1002) down, so it could reach 7 down, but not remotely 2 up.

[@Vyndiktus]

Really? Ubiquiti needed a full 1U for a cable modem? Honestly though, friends don't let friends get trapped into the Unifi Ecosystem. Prosumer trying to pretend to be enterprise.

[@Phil-D83]

I miss the days of the Motorola cable modems with modified firmware

[@sfdajm1]

Will this device be updated to work outside of the United States? And will the DOCSIS standard be upgraded to 4.0 via software update?

[@LVang152]

Nice product, but $199 is what I am willing to pay for a modem. I paid $120 for a SB8200 while on sale.

[@Gren4te]

Why does ubiquiti focus so much on 19” rack units where 10” with an adapter would possibly be cheaper and suits more usecases? This depth is such a waste of rackspace. The could’ve easily made the formfactor half of 19” and enable a dual UCI deployment in 1U and make it 10” compatible at the same time. And no SFP support is also annoying.

[@TheKaiserlol]

Working with "EuroDOCSIS" 3.1? EuroDOCSIS uses 8Mhz Channels and not the 6Mhz Channels used in NA.

[@lightscribe]

Soooo…… recently moved and restarted service with Charter Spectrum in Missouri. I purchased the UCI gave them the MAC/SN and they could not activate it. I thought something g was wrong with my modem. After going through several sessions with tech support and sales and activations they pretty much said that their system is coded not to activate it because of my market has symmetrical speeds. Any suggestions?

[@AA-kj4ic]

Ubiquiti is always lagging behind, DOCSIS 4.0 was released in 2017 and they just now launch a DOCSIS 3.1 modem which will be obsolete very quickly. Comcast already rolling out DOCSIS 4.0 in select markets. Not worth the price.

[@dputra]

Sad that my ISP won't allow third party equipment like this 😢 Their router sucks so bad, everytime I asked them to change their ONT I always get faulty unit 😂 I am waiting for another ISP to enter my neighborhood so I can escape from their shitty service

[@jdmgtfour]

I would love to get this modem however Xfinity/Comcast as not yet "approved/certified" it for the higher upload speeds in areas that have received the mid-split upgrade and have OFDMA carrier active. At the moment the only stand alone modem option with 2.5gb ethernet is the coda56, which is what I ended up getting. The CM3000 is also listed but the Netgear has yet to release it.

[@stevensalter9697]

This is not exciting, its not unique its overpriced, and an SB33 does the same thing for $100/less. Docsis 4.0 would have been exciting, it doesn't seem to give you any additional statistics in the unifi network softare like RF signals, packet loss on the WAN side... meh.

[@letter17]

I just installed my modem. Unfortunately, i had to get Xfinity involved. The option to put my own modem in was not an option in the app. Then I get told it will cost me MORE to have my own modem vs their modem because of unlimited internet ($30 a month vs $25 for their modem).

[@lovedfriend2020]

I don't know where in SW FL you live but I know Cape Coral we had fiber and now where I live now in an appt they have Summit fiber. It sucks its only 200 but oh well.

[@straat9066]

Just got Verizon 5G. Getting 300mbps with no external antenna for $45 a month and got a free Xbox series x and a $200 Amazon card which I spend on an external antenna 😂

[@JJFlores197]

Man. If this had come out years ago, I probably would have bought one. We're getting a fiber ISP laying fiber in my town so as soon as its available, I'll drop Comcast so this wouldn't make sense to buy in my case.

[@dcasiano92]

You just earned my follow after you mentioned SWFL. Great video !!!

[@markdavid_21]

I wish they would just create a Modem/Gateway all in one. The dream machine is nice, but I don't need the hard drive or built in switch. They are also leaps away from being comparable with pfsense. Just add the coaxial to the dream machine pro and I'll consider buying it. 😂

[@seagypsybnb]

Just as a PSA: Comcast business will not let you use a static ip address with the ubiqiti UCI. Residential is able to from what I've read.

[@Lee-qy3bc]

Thanks for uploading, can you pull metrics that may identify issues i.e. signal strength etc. from the UCI?

[@unified-it]

Very little, I showed everything we get in the video. I am sure we will get more features in future firmware tho.

[@chrisscheerer7607]

*This* is what I'd hope to get when spending the extra money! (Aside from the glorious uniform rack display) The analytical data potential would have me buy in a heartbeat; yet with UI I doubt such soft features would be available anytime soon. 😢

[@fflowwiththego]

I opened a support ticket looking for exactly this, and Ubiquiti assured me those features are coming in the next unifi network update

[@TheTechnoPilot]

I’m sorry but I’m so incredibly confused that this isn’t a fibre unit with SFP+ support for up to 10gb.

[@CP-b-Me]

Comcast sucks, i had unlimited with their modem, swapped to my own to get out of the fee and then i got an untold data limit and over data charges 😢. Then i could get unlimited for an additional fee but of course its more than there modem rental fee. So basically i had swap back to there modem to get the lowest cost. So things might be better for business account but for home users, comcast sucks.

[@ryanyancey7412]

Your eyes are driving me nuts. Its very obvious you are using AI to make your eyes look at the camera. They just wiggle back and forth and do not look natural.

[@asdfasdfasdfasdeff]

Someone else said it here but worth repeating - the fact that this can speak to a internal controller via the firewall WAN port is dubious and wrong. This device should only work as a standalone unit and not be able to speak to a controller on the internal network.

[@ericm5202]

I hate when they don't specify the chipset in enterprise grade modems. I'm just searching for a BCM3392 or Puma 8 for future increased upstream bandwidth with the new DOCSIS 3.1+/4.0 expected to release early next year. I can tell it's neither of those chipsets because it only has dual orthogonal frequency division multiplexing instead of quad but I'm still not sure what chipset it has.

[@ericm5202]

@@wojtek-33 unfortunately, this is my only option where I live as comcast is the only provider with decent service. Thankfully they're pioneering the DOCSIS 4.0 and have already started pushing upload bandwidths for current subscribers of Gig+ plans

[@luisotaviomc]

I get all the reasons but the price. Here in Brazil it’s usually free (you don’t get any discount for not using it) and a tin of headaches on support…

[@JW-jl8iq]

This did not work on my network. is there a special setup for to acclimate to my network

[@mavrickmp]

you ar so lucky.... in belgium is it mostly not posible to use you own modem. we need to use the junk from the isp

[@TheSonyExperience]

so glad I have fiber up to 5GBs in my neighborhood. Have had fiber in the last two homes and i hope to never have to go to cable again.

[@jolex_nerd8132]

starlink is just PoE+ wan connector. get an adaptor to convert their cable to standard rj45.

[@MaxLeopold]

The ISP Unit often cannot handle the onslaught of Devices in a Smart Home...

[@SteveSunny]

So the mac address isn't available through UCI? If that's true, looks like I can see why people hate on Ubiquiti

[@MH-ev3wr]

Yeah, that whole looking on the box thing is a fucking nightmare.

[@SteveSunny]

​@@MH-ev3wrHonestly can't tell if this comment is a joke or not but if you're paying $270 for a normal cable modem that is supposed to be integrated well with UniFi, the least you would expect are basic features like being able to remote control every aspect of the device. What if your primary cable internet connection goes down but your secondary is still up so you remote in through the secondary and try to configure the find the MAC address to give to your ISP but now you can't do it?

[@Daanswerkeys]

Gigabit on MOCA 2.5 with a fiber ONT and RG-6 cabes is not a "Lie"

[@logiclust]

This device needed an IPMI on it. that would have mede this compelling

[@JoebDragon]

to bad comcast makes you pay an lot for unlimited add on but when you rent there own hardware unlimited is free

[@NSFWHarold]

It's worth mentioning (as I discovered today while setting mine up) that the UCI will ONLY adopt on certain Unifi Routers, and does not support Self-hosted controllers at this time.

[@Brenna_stubbs]

Goddamn it nearly is perfect for me I only wish it support rj11😢

[@PWingert1966]

A lot of TV and telecom providers that offer TV service through IP use a secure VPN with encryption keys managed through the provided cable modem. Lately, they are requiring you to use their modem if you have TV service since the IP TV box talks on a secured encrypted channel to the modem and if it can't find it you are out of luck and get no TV until it is put back in the network. Even putting it on bypass doesn't work since it's on its own private VPN network. So, I am not clear on the value of this in a majority of current and future setups where the TV and internet are provided through the same router. Another issue is for troubleshooting. In most cases, the provider can see all the way to the HDMI connection on the back of your TV. Without their box being present they may refuse support services until it is reconnected. Or, it may be a term in the service contract that you must use their modem for service and support.

[@ketapillar]

Another thing to add is if you are using xfinity they will put you on a data cap of 1tb / month if you are not using their rented modem. Depending on your area you could pay $30/mo to remove the data cap or if they are your only option in the area be prepared to cough up $10 per 100gb afterwards.

[@tombarber8929]

Also Comcast/xfinity business will not let you BYO modem if you have a static IP with them. I don’t know the exact technical details but I’m guessing it’s how they do the provisioning of the static IP

[@PWingert1966]

@@tombarber8929 I think it’s an issue regarding the BGP routing between area. They would need to setup a route for you individually across domains

[@MH-ev3wr]

@@ketapillar Even using the xfinity modem there is a cap of 1.223tb/month.

[@ketapillar]

@@MH-ev3wr Just another example of them screwing people in different areas. I'm on unlimited because of xFi using their modem. Removing that I would be on the 1tb cap unless I changed to Comcast Business. Which is slower and costs $320. What really gets me is 5gb fiber is 5 houses away on the next street over. Those still on Comcast there pay $38/mo for 1.2gb unlimited while I pay $120 for 1.2gb (just internet). I'm screwed because I'm on one of the 2 side streets they never pulled fiber to in my neighborhood when they did it 6 years ago.

[@khalidwahab1982]

Hi. I was wondering if ubiquity make a fiber modem as well?

[@benwhittle7204]

This should have had DOCSIS 4.0 and POE power….

[@HARLEYMLM1966]

How can you be OCD and give the wrong MAC addresses?

[@aquilafasciata5781]

Howdy sir, great video; I would recommend you move the frame a little farther away, it’s very distracting that I can see your eyes reading the teleprompter 😅

[@unified-it]

Thanks for the tip. No teleprompter tho. I think I'm looking at the video monitor off camera tho.

[@thesavo]

Is spectrum in the north east states the only ISP not charging a modem tax?

[@camomrn3243]

Anyone have luck with getting this on optimum????

[@maciejleszcz]

Why is not available in Europe, we have the same connection via coax cable

[@dubradiolol]

Saying "gigabit on coax is a lie" - bro you lost credibility right there.

[@leo_craft1]

I want to hack my iliad sfp module so I can get rid of my wierd system

[@paultech9385]

Great content! Please Please do more. I installed a Talk system for a client because of your vids. You should do clarification on their locked vs unlocked phones. Other vids I would be interested in; quick vids on what’s new on console and gateway updates, the connect series, and more talk vids.

[@shalamigri]

Just activated mine last night with Spectrum residential. So far, so good. Would not activate via the spectrum activation link. I had to call up and give them the mac address displayed on the display screen.

[@rd806]

I’ve done the same for spectrum but my speed now is limit to 1Mbps. Did you have any issues?

[@shalamigri]

@@rd806 Everyone in my area is experiencing issues with Spectrum right now. Something about a node in our area. Besides that I'm getting like 900M down and 40M up. I'm on the 1G down and 40M up plan.

[@electronicgaming1252]

We need one for Europe (Germany)

[@roger38888]

The next day 😂. Thank you for the explanation.

[@tntjr3777]

He needs bifocals. Someone please tell him.

[@byrd203]

mine is straight up aris modem here then a enterprise grade router

[@enayet123]

You get charged for the equipment too? What the f?

[@papagunit]

Wish it had link aggregation for WAN

[@potato2941]

This why I hate Unifi they never hit the mark for enterprise. No dual psu or ups rps option. Also at least two lan ports for HA.

[@jareddory2155]

That’s not how HA works. THE HA console goes behind the main dream machine. This is ahead of that.

[@unified-it]

This is fair feedback, I would like to have seen an RPS connection.

[@potato2941]

@@jareddory2155 That is if I use Dream machine what if I have two palo alto in HA mode? If one PA dies at least I have a chance the second PA will provide service but it can't because this cable modem only has 1 lan port.

[@bobbyt2012]

Would have liked to see some sort of interesting integration out of the box. Signal strength, connection reliability info...something. Seems like they pushed this out before the software was ready, even though it was leaked like a year ago.

[@unified-it]

The cool thing about Ubiquity is that they will probably add those features in software later.

[@skibird7733]

I came here to say this as well. Most cable MSO's have locked down even their tech's ability to see signal ratios at the modem. They don't want customers to see how close to the noise-floor their data signal is and thus the ability to point the finger back at them. Exposing the data points to a UI user is paramount in order for me to pull the trigger on this. I'll live with my 'velcro' until I see some movement on additional data points...

[@bobbyt2012]

@@skibird7733 Yeah, given it's not a novel DOCSIS standard (3.1), it seems like you're paying about a $100 premium just for it to look nice in the rack. If they had some analytics on top of the signal data (or something like that), I probably would have ordered one already.

[@jttech44]

@@skibird7733I have the arris modem pictured and it'll spit out all of that info, including a complete provisioning config file that you can read with a text editor.

[@jfbeam]

@@skibird7733 And the reason many ISPs turn off the local UI is because of their 16mil customers, only 10 know what those numbers mean. The rest of them call in issues that aren't issues. As long as your modem passes traffic without locking up or rebooting, then there's no customer issue. As much as I hate the practice, I fully understand their position. (I don't want those calls. Nor do I want to have to erase those tickets from the system.)

[@OriginalJetForMe]

Can’t believe it’s not DOCSIS 4.0

[@edwardspiegel4489]

I’m just gonna wait for fiber 😅

[@mike82y]

Hi for a home owner, is it worth buying UDM SE or just going for Pro should be fine? I am planning to have 2 poe cameras, 3 access points, and g4 doorbell

[@Sevenfeet0]

UDM SE for sure. The cameras are PoE powered and will need a PoE switch in order to function. The UDM SE has that…the Pro does not.

[@rory_rox]

SE is $220 more than the pro at the moment. Something to consider is instead of buying the SE you can buy a pro and put that $220 towards a PoE switch that has more PoE ports.

[@unified-it]

^ This

[@Sevenfeet0]

@@rory_roxa great point. I had forgotten about the sale. Just know that a PoE switch (like the Lite 8 PoE for $109 would still need to be purchased. Also, don’t forget the cost of a surveillance class hard drive.

[@brandonculler8550]

Hmmmm… no fiber input or output???? Seems like a miss

That will probably come with the pro version.

[@harryshelton]

Having to "activate" a modem with a mac address with your isp is a weird concept. In the UK, you just put in BB login or static details into your modem directly and it'll work

[@technerd9655]

It's normal for cable internet because cable internet doesn't use PPPoE which requires a username and password to authenticate your account, DSL providers and Telco FTTx providers here give you a modem/gateway, but they don't authenticate the device, just your login credentials. Cable providers rely on hardware authentication via MAC address using what's called BPI+ (and I think there's a newer version) that's part or the DOCSIS standard. This prevent hardware spoofing and therefore, there's no need for PPPoE, just DHCP or static if on a business connection (residential accounts can't get a static IP typically, but you can usually get a business account at a residential address). as an IT Pro, I hate dealing with PPPoE, it's a completely unnecessary PITA. It's so each to troubleshoot a cable connection than it is a DSL or telco provided FTTx connection.

[@JJFlores197]

@@technerd9655 I remember as a kid when we had AT&T DSL, it used PPPoE. I had no idea what that was at the time, but I distinctly remember seeing those terms. When we got upgraded to AT&T U-Verse, they did away with PPPoE. Not sure what authentication they used. At that point, it wasn't a pure DSL service. It was a hybrid fiber system where they ran fiber to the nodes and then the regular phone line to the house. As far as I'm aware, the pure AT&T DSL service is largely abandoned.

[@jfbeam]

That's technically possible here, too. An unassigned modem will still come online, but be limited to a "walled garden" that only has access to the self-activation portal. Most ISPs still ask for the HFC MAC, but they could figure it out from their backend services. (the DHCP server knows the modem through which your address was assigned.)

[@timramich]

My ISP (Comcast) wanted to charge ME hundreds per month for me to keep my own cable modem. They absolutely DO support Surfboard modems. They just want to push their giant, overcomplicated, and unreliable crap on you.

[@PranitDagla]

Incomplete product. Compromised connectivity options.. no mac adress cloning.. and regular ubiquity shenanigans...

[@gunsnmammons]

Optimum is the only provider in my area. Unfortunately waiting for them to be supported to buy.

[@Razor2048]

Seems like a bad UX to not provide the modem WAN MAC address in the app. Many other device makers include the WAN MAC in the UP for easy copying and pasting.