Uncommon Sense Vodcast: Episode 45 - Adapting VoC to establish Voice of the Business

Have you ever questioned if your work is truly aligned with your customer's needs?
Drawing on a coaching experience where a project team faced this very challenge, PMI Director Consultant Sean Buckland underscores the importance of defining value from the customer's perspective and differentiating it from the business's voice. Tune in for insights on identifying barriers and setting meaningful objectives for sustainable success.
Video highlights:
~ Understanding Value from the Customer's Perspective (03:20)
~ Comparing Operational Definitions (04:36)
~ Identifying Barriers to Delivering Value (08:52)
~ Applying the Two-Step Process to Overcome Barriers (09:15)
~ Addressing Internal Business Challenges (10:28)
More resources you may find useful:
~ Understanding The Voice of The Customer • Uncommon Sense Vodcast...
~ Improving Through the Voice of the Customer • Improving Through the ...
~ Video: Using the Kano Model to Listen to Your Customer • Using the Kano Model t...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
SUBSCRIBE to our channel for more episodes from the Uncommon Sense podcast, so you can beat the forgetting curve with a rapid reminder of the tools hidden at the bottom of your toolbox. / processmanagementinter...
Don't forget to hit the bell notification to be notified when new videos go LIVE.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
More from PMI:
~ Dive into our Knowledge Hub for more tools, videos, and infographics pmi.co.uk/pmi-...
~ Join us for a PMI LIVE Webinar pmi.co.uk/webi...
~ Follow us on LinkedIn / processmanagementinter...
Take your improvement career to the next level with PMI's Lean Six Sigma Certifications:
~ Certified Lean Six Sigma Yellow Belt pmi.co.uk/pmi-...
~ Certified Lean Six Sigma Green Belt pmi.co.uk/pmi-...
~ Certified Lean Six Sigma Black Belt pmi.co.uk/pmi-...
Uncommon Sense Vodcast: Episode 45 - Adapting VoC to Establish Voice of the Business
#podcast #voiceofthecustomer #value