UNITED POLARIS BUSINESS CLASS: UA2403 Newark to LAX

G’day, my name is Jayden, welcome back to my channel! This was my 9th flight in 2023; in mid January, I flew United’s Boeing 787-9 in Polaris business class from Newark to Los Angeles. Enjoy the video & thank you so much for watching!
Find out the latest travel & lifestyle news and reviews from a British perspective with new posts three times a week: callumelsdon.com
What you'll see in this video:
00:00 Intro & check-in
01:14 United Club near gate C123
04:42 Aircraft info & boarding
05:12 Seat 3A & soft products
06:05 Passenger announcement (PA)
06:23 Seat features
08:20 PA, taxi & takeoff
11:38 Inflight entertainment
12:06 Inflight service
13:17 Lavatory tour
14:12 Flat bed
14:52 Conclusion
16:57 Landing
19:35 Adelaide vlog
Future flight reviews include:
- Air Canada B737 MAX 8 Calgary to Vancouver (economy class)
- Air China B747-400 Shenzhen to Beijing (economy class)
- All Nippon Airways B787-9 Singapore to Tokyo NRT (economy class)
- Cathay Pacific A321neo Manila to Hong Kong (business class)
- Delta B737-900ER Los Angeles to Seattle (first class)
- Emirates B777-300ER Singapore to Melbourne (economy class)
- Japan Airlines B787-8 Tokyo NRT to Manila (economy class)
- Qantas A380 Sydney to Hong Kong (economy class)
- Scoot B787-9 Melbourne to Singapore (economy class)
- United B787-9 San Francisco to Singapore (economy class)
- WestJet B737-700 Vancouver to Calgary (economy class)
… and more!
Want to support my channel directly? Visit my PayPal.Me for commission-free payment: paypal.me/oneworldflyer
Be a patron of mine, your name will appear at the end of each video and help me with achieving Patreon goals: / jaydenwong
For business enquiry, email [e-mail]
As always, see you again on Thursday!
Jayden
#united #businessclass #tripreport

[@jokerface20]

Great video once again! i was fortunate enough to try United Polaris last year LAX to MEL which was great, I originally booked a qantas A380 business reward with qantas points but the flight was cancelled the day of my my flight and they rebooked me on polaris, i got 160 status credits for velocity from that which got me to platinum. united food was by far the worst part of the flight though, qantas food is better

[@JaydenWong]

Hi there! Oh it wasn’t a bad substitute flight I guess! I would be very happy with the bonus velocity points. Thanks for watching! :)

[@jokerface20]

@@JaydenWong absolutely, considering I paid qantas points and ended up being able to get the status credits for the flight as if I paid for it for virgin australia which i had gold with, was a pleasant surprise!

[@shizumaakiyama3129]

Yes united Polaris food is just not good. They need to do better

[@gunvaldsandhaland7757]

I Have Not Try Out UNITED POLARIS BUSINESS CLASS.Great Work

[@JaydenWong]

thanks Gunvald :)

[@TaylorTravelsTheWorld]

I love that United is flying widebodies on the premium transcon routes.... I've flown this route so, so many times. A lot of the time its on a 787. As far as premium cabins go United's Polaris wins. its the main reason i switched from being an AA elite. Finally made it to 1k with United... Great Video Jayden!!

[@johniii8147]

I prefer AA's Business and F on the transcons. Comfy seats and the food is quite a bit better.

[@JaydenWong]

I've only seen AA trip reports on those flights, their food do seem a lot better!

[@TaylorTravelsTheWorld]

@@johniii8147 I do as well. I’m disappointed AA is doing away with the flagship first product

[@johniii8147]

@@TaylorTravelsTheWorld It was expected. The new Flagship Business class looks as good or better than F on the 321Ts on transcons.

[@NavaVive]

I hope the airlines protects the man who saluted the plane 🥺💕

[@csunil9963]

That inflight meal looks delicious. The Adelaide portion at the end is quite interesting.

[@JaydenWong]

thanks for watching! :)

[@brittsaunders4621]

Great video and vlog as always, Jayden! Funny to think the 777 you flew on is 25 years old...I remember what a big deal it was when they were introduced into service with those giant engines and all their cutting-edge technology. Sad about the state of the bathroom at the lounge - that's really disgusting and inexcusable to have it be in that condition with all that hair everywhere, it's more like a college dormitory. And sad the grapes at the buffet looked like that, although everything else seemed good. The Polaris Business Class cabin is really nice, and the airfare was great for what you got - even with the more-like-economy meal. And again for a 25-year old aircraft, everything looked beautiful and clean. You've got to be careful with those hand soap pumps, or maybe work out less. 😉Ha ha! Thanks again for your great work!

[@JaydenWong]

Yep everything else was good indeed, except for the grapes and shower room🤣 Have to say, I'm quite impressed with Delta and UA with the way they keep their planes looking young. Qantas and Virgin Australia planes look like dinosaurs in comparison

[@louiseleonard1992]

Awesome thank you so much 🥰

[@JaydenWong]

thanks for watching!! :)

[@suejmaryoung]

Thanks for showing us Adelaide, reminds me of Melbourne city. Keep up the good vlogs!

[@JaydenWong]

thanks Sue 😄

[@imerali84]

Fly Polaris for a long haul international segment. This gets you a visit to the Polaris Lounge, which is a real treat!

[@JaydenWong]

I bet! Would love to try that one day!

[@NichLikesShips]

Just subscribed, really enjoying it!

[@kristypaul8067]

Thanks for taking us with you jayden

[@JaydenWong]

thanks Kristy!!

[@Plen3716]

Great video!! Thanks!!

[@JaydenWong]

thanks Jacob! :)

[@pilot_man]

Like it!

[@JaydenWong]

thanks!

[@JazzyJae88]

My favorite part of the video. The coat hook. I just love the way you say it.

[@JaydenWong]

haha thanks :)))

[@LeanderTravels]

Great video! I’ll be flying on United later this year, already looking forward to visit the new lounge in EWR.

[@JaydenWong]

Oh nice! Me too but SF to SIN. 17 hours😅😨

[@ifly1]

Cool feature at the end😂

[@moderate9984]

Great trip report, thanks Jayden. The cleanliness wasn’t great, but glad the cabin crew were fantastic.

[@ryansofly]

I know you're saying POLARIS, but I kept hearing HILARIOUS. 😂 Cannot believe last time I flew UA was SIN HKG SIN in 1997!

[@JaydenWong]

😂😂😂 Omg my mum flew HKG SIN HKG haha. She caught 747 there and after 5 days it was 777 (she caught one of the last 747 on that route)

[@ryansofly]

@@JaydenWong you know, when I first flew that route with an American carrier, it was Pan Am. 🤣

[@patriciafuchs5970]

Good info

[@JaydenWong]

thanks Patricia!

[@mba0005]

Great video, Jayden. Glad you enjoyed your flight. I was pretty horrified by the cleanliness of the shower room though. That was really disgusting. Looks like the plane cleaning wasn’t a whole lot better. The Polaris hard product looks great but United has a ways to go on the soft product.

[@JaydenWong]

Hi Mike, thanks for watching! I am flying United again in May from YVR to SF then to Singapore. The second leg of the journey is 17 hours. Excited and nervous at the same time😂

[@thomaswang703]

I would always remember this trip Jayden😎

[@JaydenWong]

hahaha cheers sir

[@BayAreaTraveler]

Hey Jayden, Surprising that this was your first time flying UA. Come to SFO and have a meet and greet :) Like your Adelaide vlog at the end. Helps me get a feel of other cities in Oz for my consideration to visit other places.

[@JaydenWong]

I want transit is SFO but not staying😭 One step at a time😂🥵

[@PeterK153]

Enjoyed the Vlog as always. I will be flying United from Chicago to Fort Lauderdale in May. Cheers Jayden

[@JaydenWong]

Thanks Peter, I am flying United ultra long haul from SF to Singapore in May. 17 hours 😮‍💨 but lowkey excited for it

[@gerbs139]

Good to see the live ATC feed is still offered (captain's discretion). Those of us who are oldsters may refer to it as "channel 9" from the ancient seat-side channel selector.

[@EpicThe112]

If you have that turned on at EWR 4R 22L are the main runways at the airport. Since UA offers EWR MNL via Guam the EWR B737 captain will say Runway 6/24 at MNL if he or she got transferred to GUM from EWR.

[@CLeungistravelling]

6:25 That coat hook looks like the one in the E190 lavatory :o

[@JaydenWong]

hahaha yup

[@jamessayers4046]

great trip report Jayden! I've flown UA from LAX to JFK in "first class" (Business), but I wasn't provided lounge access, I had Star alliance gold as well, I tried to gain access, but a loud "no". Heres to many more coat hoooooks!

[@JaydenWong]

hmm that's weird, when was this and which airline did you have gold with?

[@jamessayers4046]

@@JaydenWong both united and delta, star alliance gold and travel was before covid

[@dianeschroeder3980]

Glad you were on that 777 and not a 737 which is what normally flies that route from EWR to LAX. Polaris looked nice. In May I’m going to fly LAX to CUN in United first class on their Max 9, so definitely looking forward to that❤️✈️

[@JaydenWong]

I just booked my first Max flight! Air Canada Calgary to Vancouver in May! :)) Thanks Diane! 😊

[@dianeschroeder3980]

@@JaydenWong I was just at LAX plane spotting and we had reverse ops. It was so cool! This is my first Max as well and I’m totally looking forward to it.

[@rawasianchicago]

EWR-LAX and EWR-SFO are ps routes, which is normally 787 and 777 with a few 752 mix in but extremely rare for 737, what are you smoking !?!

[@shaunyip2153]

Thanks for the review, Jayden. Despite their low reputation (or maybe because of it) I still enjoy seeing how the legacy carriers are faring these days. And what a difference ten years makes to Newark. When I flew into Newark in 2013 with Virgin America from LAX, it was hands-down, the single worst airport I'd encountered anywhere in the world. And that's after having flown to over 100 airports in dozens of countries in every continent except Antarctica! I'm glad its been spruced up a little.

[@JaydenWong]

Hi Shaun! NYC area airports didn't have a good reputation but LGA, JFK and EWR all seem to be working on upgrading their terminals a lot. Hopefully there'll be direct, non-stop train services from Manhattan to all three airports soon.

[@luongtouch]

Nice! Love Polaris. Great video

[@azahariawang9155]

Jayden, in the lavatory you mentioned "I've done it again".. done what, i wonder... Hahahajaha

[@JaydenWong]

🤭🤭

[@EpicThe112]

9:48 Engine PW4077-4090 which makes a vacuum cleaner sound on spool up Taxi just like KE B777-200/er from HKG to ICN. In my case ICN-MNL on KE/OZ. Not the case with CX B777-200 silent but takes off with RR Buzzsaw

[@pbateson]

Great video. Nice Polaris business class seat. I am planning to fly on B787-10 from LAX to ORD; however, I changed to B737-900ER from DEN to CMH because my friend doesn't want to wait to arrive at midnight at Columbus airport. It's in next month.

[@JaydenWong]

damn from bed to sofa! I booked on the 787-10 originally but got 777. Same seats tho no complaints haha

[@Sydorrah]

Thanks for your review. I agree with you I dont think UA is the cleanest but I do like the Polaris seats. That's one of the best United Club lounges I've seen yet. The food served on UA is usually mediocre even in business. Looking forward to more reviews. That baby was going off on that flight lol always a joy😂.

[@JaydenWong]

yep a very nice lounge at EWR indeed. UA has average food onboard indeed, none of the flight reviewers say the otherwise seemingly haha

[@brilliantbutblue]

"Thirsty and chatty head to the bar." l will head to the buffet, thanks 👍

[@JaydenWong]

🤣

[@davidr4868]

OMG Jayden's first shower vid

[@stevenchung5996]

Hey Jayden you have gotten hilarious and funny so I wish we were brothers so you can make my day almost everyday so!.

[@heathertruskinger6214]

Hi Jayden Between those showers and the yukky stuff on your table on the plane...well ....🤢is about all I can say ! The meal looked a good size....I am guessing either this was filmed before you changed your diet...or eating the chicken was "taking one for the team" !!!😎 But yeah that cheesecake looked straight out of a Sarah Lee box !😅 At least you had lovely cabin crew, a decent seat, and a great nap !

[@JaydenWong]

Haha yes just weeks before I started vegan haha. My last non-vegan meal was actually on Australia Day onboard Cathay😂

[@imerali84]

Also, us locals tend to call it “Newark Airport”, or EWR if you’re an avgeek. :)

[@Guerry-3]

Hello Jaden! This is Guerry. Thank-you so very much for your as usual, a most informative and wonderful flight review. Indeed, it has been a very long time, but due to medical problems, I’ve not been able to do much “KZbin” viewing. And… I am a bit late with my comments, but hopefully you remember that I not only take my time when viewing, but I also rewatch videos so that I can write you something substantive. OK… So much for excuses. As far as I am concerned, your United Airlines experience was far from being noteworthy. In short, the only reason I would take a domestic airline is for traveling within the US. If I was to fly internationally, I would do everything possible to fly on a other than US carrier. But in defense of my country’s domestic carriers, for many reasons they have to cut down on a lot of amenities due to so many circumstances. They are doing their best, and I have to applaud their efforts. As a case in point, your 25 year old 777 is actually much less expensive to operate as a whole than upgrading the fleet with the latest aircraft. Indeed, newer aircraft do have better fuel efficient engines and a better aerodynamic design. But when you factor in the cost of a new aircraft, and a bunch of other considerations, the “bean counters” have figured that operating older aircraft is much less expensive. I was amazed when I heard the time of flight from Newark to Los Angeles. Luckily, the flight had favorable winds. I did do some research and discovered that airlines throttle back about 75 to 100 mph in order to save fuel. Before the price of fuel went through the roof, a flight from Newark to Los Angeles would have taken about 4 ½ hours. Without the favorable winds, your flight would have taken at least 45 minutes to an hour longer. But again, the airlines are forced into doing this, and I really do not blame them. As far as your flight review went, you were pretty detailed, and there was nothing for me to add to it. Thank-you again! As a side note and question, have you been to the Hong Kong Buddha yet? I have given you plenty of time, and I am looking for a Buddha trip review - JUST KIDDING! Please take care. I am looking forward to your next post.

[@JaydenWong]

Hi Guerry, hope you're doing well! Flying US carrier is not thrilling and uneventful. No wow-factors. The price do reflect this though usually. Japanese carriers are amazing in economy class but they also cost a lot more. I finally visited the Big Buddha yesterday with a friend from Australia. It was very foggy and wet up there. I would do it again, possibly hike up there! Cheers

[@aviationwithjeff]

The Newark United Club looks nice. Though I'm partial to the United Club at LAX. It's good you got the nice Polaris seat. Some of their "Polaris" 777 are 2-4-2 and seats face each other. Too bad you had a dirty table. I once had a seat where someone left a piece of gum in the small storage pocket.

[@Yukis.aviation]

2-4-2?? That was the standard like 30 years ago. Going on a long haul on one of those must feel horrible especially when you are in one of the seats without direct aside access.

[@aviationwithjeff]

​​​​@@Yukis.aviationhankfully United switched all their long haul planes with the real Polaris seat now. The 2-4-2 seats are on their 777 that fly domestic or Hawaii, though occasionally on transcontinental flights like Jayden took. At least now they do differentiate Polaris business and their "United business cabin."

[@JaydenWong]

haha yes I still see some UA 777 trip reports with the 2-4-2 seats 🤣 was happy to see real Polaris seats on the map when I was choosing seats

[@chishingjohn]

Not the Organic spider web grapes 💀

[@peteri8924]

Flying Polaris for the first time from LAX to SYD later this year. Seat looks ok but your food didn't look great. Just found your channel, great videos and you're super cute too!

[@VishnuPalaniappan]

Hi Jayden this is not me that is not me that’s my dad anyway hi Jayden my name is Gautham and nick name is g mAn and your videos are really good

[@JaydenWong]

thank you so much Gautham :)

[@BobbyTanDowd]

Yay!! 777 time

[@JaydenWong]

been a while since I last flew on the -200. Last time was early 2019 on JAL!

[@kenzen-ul4qo]

I feel like jeans aren’t that comfy on the plane, whether economy or business, but definitely when flying business I’d wear sweatpants

[@JaydenWong]

I just wear whatever I feel like really! Sometimes I get change in the lavatory :)

[@LoneStarFlightReviews]

After the controversies that United has created within the past few years, I was being anti-United for a while. But it seems like after watching this....they're....not that bad actually! Nice vid as always!

[@VisualApproach]

To be fair the food looks crap IMO. Zero effort.

[@LoneStarFlightReviews]

​@@VisualApproach: Yeah. The food looks as if they've just slammed the meat right into the plate, splattering the sauce or broth around the plate.

[@shizumaakiyama3129]

Nice video. I used United Polaris a lot and i can say the only complaint i have is the food. They need to do better

[@DJJason-DC]

Jayden, how far in advance did you book for a ~$600 USD business class ticket? That's a great price, which was common in 2021 when many seats were still empty due to pandemic. More recently, the lowest business class is at least $1,200 USD one-way.

[@JaydenWong]

About 3 months. Those fares are still available on selected dates, you just have to be flexible haha, maybe 5 days a month

[@RONNIERABBIT1]

I've looked into this but it's impossible to use points to get Business Class POLARIS in the USA. You have to pay cash for this one due to the massive population in the USA. I was really shocked at the condition of the tray table considering COVID & all. I'll also make sure to shower at the Hotel before going to the Airport. (Your experience was just scary Jayden.) Brilliant presentation & so informative. No one does a review like you do.

[@JaydenWong]

That’s not quite true because a lot of people are on waitlist for upgrades too in America. Massive population yes but in return they have more flights compared to say SYD-PER in Australia :)

[@brigittelehmann9749]

my first flight was on a united plain it was from germany to new york i was a little child how time flys greetings from the netherlands

[@JaydenWong]

thanks for watching Brigitte :))

[@jamesmoninger1982]

Nice video, but this onboard service is extremely basic and bare-bones. This is the service they bill as their "Premium" transcon product; the best they have. It's hard to excuse the meal all served on a single tray and the dessert packaged in plastic. I would look for other alternatives on this route.

[@DavidLee-tn3mo]

Jayden! You have not fulfilled your promise to sing in the shower! C’mon

[@JaydenWong]

😂😂

[@Bad_Karma1968]

😂😂😂😂

[@Muhammad_dawud]

😂😂😂

[@remarc69]

You had an accident on your jeans again, Jayden...lmfao 🤣🤣

[@JaydenWong]

😩😩😩

[@johnkim8957]

Wow, B777 is older than you, Jayden 😂, just teasing you. You must remember most U S Airlines can’t complete with most international air carriers, sadly, hope you had an enjoyable flight

[@JaydenWong]

must be very old if older than me hahah!! I know I am freaking old when no aircraft is older than me🤣

[@user-jv9gx9dh9k]

The inside seats are much much better than the outside seats.

[@JaydenWong]

totally. got outside seat a week after. Slept ok but was definitively more exposed and bed was shorter too

[@NTxRKxTL_Productions]

The Old livery is still on there

[@JaydenWong]

yep, plenty of them still flying around!

[@boggintime6693]

I'm gonna put it back on the hook. The coat hook?

[@JaydenWong]

Not really but probably a cat’s coat hook😂

[@pommydiva1]

well i couldnt get over how disgusting those grapes looked covered in cobwebs... eeew, and also yr table hadnt been cleaned on the plane. another eeew. i must say, Adelaide looks so inviting, i havnt been to south australia for over 30 years. ill hae to go on my next road trip

[@JaydenWong]

do come! hehe :)

[@Gaurav_Sharma3112]

Jayden try travelling on vistara

[@excusemehello5904]

You are so cute! 🥰

[@JaydenWong]

thanks :)

[@hamwank]

I agree Jayden the shower recess was gross I am all for cleanleness

[@sebweagle]

Hi Jayden I’ve been meaning to ask you why did you rebrand from One world flyer to Jayden Wong 😅

[@JaydenWong]

just felt like the name One World Flyer was no longer true haha. I fly other alliances now

[@sebweagle]

Yea that’s true😄

[@misterbig9025]

19:22 How come this guy didn't feel cold in mid January?

[@JaydenWong]

haha LA was cool, not too cold back in January. NYC was another story.

[@GaryInAmsterdam]

I think your capture the epitome of the US flight experience. A modernized airport (for the USA), a majestic UA 777 (I love the simplicity of the UA livery), however, the filthy (ewr) shower, the grapes at the lounge, the gate agent doesn't even look at you when checking in, the dirty tray table and mediocre inflight food. But what happened here in the WC? kzbin.info/www/bejne/jHeVppmEnL95iassi=OX2_9eORMLwCTBcU&t=842 haha You're so adorable. Nice to see that beautiful MG, Lilly and your friends in the city blog!

[@JaydenWong]

Thanks Gary! Sorry you meant what happened to the inflight lav?

[@GaryInAmsterdam]

@@JaydenWong Yes, I was teasing when you showed that you sprayed the soap on your leg "again". That happens to me too. The link was supposed to take you right to that moment.

[@davidr4868]

I still think the one in NRT is better

[@DavidLee-tn3mo]

What was the “plant based” choice 😇😇😇

[@JaydenWong]

not sure haha, wasn’t vegan then

[@geraldsnyder6482]

As dirty as the lounge shower room and tray table was onboatd I think you might have wanted to keep your shoes on in-flight.

[@JaydenWong]

haha don't scare me!!

[@kodyjjj8664]

Hi Jayden

[@JaydenWong]

hi!!

[@christopherwong1621]

Jayden, it gives me so much stress to see you leave your passport sitting out on surfaces in the lounge. Maybe I have an irrational fear of losing my passport?

[@JaydenWong]

it is a bad habit of mine 🤣

[@maureen8966]

Hi Jayden thank u for the video. Yes the seat did look good and like u said plenty of room. I hate when they don't clean things properly I would carry a pair of thongs with me so when I had a shower I can put them on.

[@JaydenWong]

Thanks for watching Maureen! Good idea!

[@Bad_Karma1968]

Flying the unfriendly skies 🙀 Wouldn’t touch the buffet Did u sterilize your seat Jayden ?

[@otherhenry3645]

2D needed a door.

[@robertgonzales3936]

do they serve you hot towell and always show the menu please

[@JaydenWong]

Yes I showed the hot towel in the video and I didn’t show the menu because there was no menu

[@robertgonzales3936]

@@JaydenWong what a shame business class with no menu always show the menu

[@rudolfpunt3286]

Yea you just call it Newark

[@woutergijs5246]

21:49 and than came a tsunami.

[@JaydenWong]

LOL!!

[@gw78787]

Nice video but who and the heck is running United’s catering department? Looks really bad!

[@brilliantbutblue]

I know my opinion will be unpopular, American CC are poorly groomed and unprofessional in comparison to Singapore or Emirates.

[@Fast_train_to_Tokyo]

👍👍

[@jasmadden437]

And Qantas

[@louiem5654]

Our standards aren’t as high….or strict

[@JaydenWong]

BA and Virgin Atlantic for example if you have long hair it must be a bun or all tied up, no ponytail. Qantas and Virgin Australia you can have a pony tail. USA whatever 😂

[@brilliantbutblue]

@@JaydenWong : US "we take you as you are" 🤣

[@johnlimhoustonus4503]

Heu Jayden how old r u?

[@JaydenWong]

i’m 23 :)

[@jimbohr]

glamorous?

[@carlosalvarez-ali9839]

Why do you sound like you talking through your nose did you have a cold?

[@Ramon_92]

Be carefull they dont drag youre ass off the plane for not wanting to give youre seat up that you paid for.

[@johnkim8957]

Screaming Baby, Yikes 😢

[@shizumaakiyama3129]

Is that a freaking baby crying 15:10 ! Jesus why do people put babies in Business class

[@johniii8147]

Usual Bad UA food.

[@normanmcleod7169]

That shower room was beyond disgusting. I have been told by several flyers that United has a certain reputation for flying old and dirty 'planes. Sadly yours was not an exception. On a lighter note, whether or not a prosecco is vegan depends on how it's made and what ingredients are used during its fining process. Unfortunately, some prosecco brands still use animal products - such as milk protein, fish oil, or egg whites during the fining process of their production, which makes them non-vegan.

[@JaydenWong]

Yep with wines it’s so hard to tell. In some restaurants they actually tell you which ones are vegan like how they do with food by adding the letters ‘VG’. If they don’t tell you I just go for whichever haha I’m not a strict vegan (yet)