Unlocking Value from Gartner's Critical Capabilities Report for SAM Managed Services

Host: Scott Hair, Anglepoint VP Lead Solution Architect
Speaker: Kris Johnson, Anglepoint Chief Product Officer
In this episode of the ITAM Executive, Kris Johnson, Anglepoint CPO, and Scott Hair, Lead Solution Architect, discuss the 2023 Gartner® Critical Capabilities Report for SAM Managed Services report.
One of the main topics of conversation in this episode is about what’s new to this year’s report. Gartner added three critical capabilities for SAM managed services - value realization, continuous delivery platform, and environmental sustainability services.
Kris and Scott dive deep into how end user organizations can use the Critical Capabilities report to evaluate potential Software Asset Management or IT Asset Management Managed Service Providers.
Additionally, organizations who don’t employ a Managed Service Provider can use the report to benchmark their own SAM and ITAM programs.
By listening to this episode, you’ll learn about:
The Critical Capabilities inclusion criteria, evaluation criteria, and main categories of evaluation
Each of the new critical capabilities evaluated: continuous delivery platform, value realization, and environmental sustainability services
How ITAM managers can leverage Gartner research to make stronger business cases for MSP selection
And more