Upwork Client SALES CALL Breakdown & Review

[@lexdevillefreelancing]

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[@thevirtualislander]

Active listening. When the client is talking I'm most likely taking notes. They're gonna be telling me what they're doing and how things are going and where they want it to go to. I'm in Social Media so I really make sure to take notes and ask anything they leave out or ask for more info on one or two things

[@lexdevillefreelancing]

Record your calls! If you're taking notes, you're actively writing/typing rather than active listening. I call that a distraction for both you and the client. ;) I think a lot of freelancers write notes because it gives them something to do - a place to look (avoiding eye contact), an activity for the hands (avoiding stillness). Use a call recorder so you can review your calls later. Give 100% attention to the client who is right in front of you when you're on the call.

[@AndyBlackJnr]

Great breakdown Lex. Thanks for sharing. I never studied sales calls and picked up some good tips here. I use "So" quite a bit to transition. I didn't realise I was also keeping control of the call. I don't mention price in my calls, but do so in a follow-up email. I'll think about mentioning price in the call going forward.

[@lexdevillefreelancing]

This call is a bit older. I don't give a price on the call now either. I send a formal proposal later on. I studied sales some, but most of it was useless because it was all about selling. You and I know that the client will pretty much sell themselves if you make yourself valuable for them.

[@neel6978]

@@lexdevillefreelancing how should we get better at sales then? Some courses you might suggest? Or books you might have read already? Thx again for your amazing content.

[@advanced-developers]

good video

[@sanny9765]

You're Amazing! Really grateful for the day I stumbled across your channel. I have been binge-watching your videos and since making my proposals more YOU-focused, I have been getting a lot more responses. I recently started off as a freelancer and I'm more leaning toward the Customer Service/Support niche for now. Where I fall short is in the project management tools aspect, For example, I would get asked "have you used Slack/ HubSpot/ Asana before?" And then I would respond by saying "No, I have not, however, I am a quick learner who adapts efficiently to new applications/software." So, they end up choosing someone else who already has experience using those types of software. Can you please provide any suggestions on how to respond to that question to make myself stand out more regardless if I never used their company's software/applications before?

[@lexdevillefreelancing]

Hey Sanny, thanks so much for the comment! :) The first thing I would do is go check out Slack/HubSpot/Asana/Monday and any other commonly mentioned platforms. Most clients use the same platforms over and over. Go learn a little bit about each one, and then if a client asks you that question, you respond with, "Yes, I'm familiar with that(those) platforms" because now it will be true. Most of the platforms offer some kind of free trial that you can sign up for. Some platforms like ActiveCampaign even have entirely free training tutorials on their site. Whenever I get asked if I can do something new, I always respond with "Yes" and then figure out how to make it happen afterward.

[@itstenebro]

@@lexdevillefreelancing great response actually, you definitely got me as a subscriber.

[@sanny9765]

@@lexdevillefreelancing Sounds good! Will do... Thanks :)

[@itstenebro]

I'm starting to get into copywriting, I don't have issues with writing, and have plenty of ideas, a lot of KZbin creators say to write a lot before getting into this, I am confident I. My writing skills. Any suggestions on how to really start on this?

[@lexdevillefreelancing]

Have you watched the copywriting tutorials I've been posting on my main channel page? I've put out 4 of them over the last week or so. Step-by-steps on how I recommend people to start. I had limited writing experience before I started, but it didn't matter because I leveraged my personal style and personality. That way I would be valuable to whoever liked my style. ;)

[@itstenebro]

@@lexdevillefreelancing I had posted the comment, then went straight to your videos 🤝 Just finished the first video! Thanks brother

[@MichaelVernyVO]

Now I just need to adapt this for voiceover

[@lexdevillefreelancing]

Definitely. A big part of voiceover is just targeting the right clients in the first place. There are clients who will pay a ton for VO and others who pay very very low. :D