US CUSTOMS stole my package | Chanel | docLUXURY

[@ChaCha-xc9sw]

Ugh! This is why I’m afraid to order because of the drama in customs! You must have a great deal of patience! Kudos to you! 😉

[@jroc1856]

Don't worry 99 percent of the time it will clear

[@jeremythevirushuang6303]

So did you ever file a petition to get your item back? I have heard most people don't and if they did, it would be months before they are able to win the case. I heard from a few folks on the watch forum that even with real watches, CBP also confiscated their REAL luxury watch and deemed it a counterfeit. They do random screen and once found, I'm sure they pocket the item for themselves.

[@Winfire69]

Hi Rod soooo happy your were able to resolve this problem. I only purchase from Japan because they have strict counterfeit laws and the US has an agreement with them on that. But Singapore is not that strict. TFS

[@docLUXURY]

I agree with you about Japanese sellers! I've never had a problem purchasing form Japan. This was my first purchase from Singapore and probably my last.

[@cclibre3832]

She sent you a fake, period! Thanks for the education!!!

[@BashoStrikes]

At least you know who's got it! My problem lately is after it leaves customs and drops into the great void known by some as the collaborative system between private courier and USPS. I don't buy anything anymore that has a chance of being touched by this "right hand doesn't know what the left hand's doing" joke of a system. These days I simply pay top dollar and get the item in days at the most.

[@_CaliGirl]

I.m DONE ordering from overseas... who wants to deal with this every time. My package from Turkey has been seized in Customs. I have to contact them but I feel it's going to be a headache! So, money Lost!🤨

[@cavitycreep]

They obviously opened my package from china and didnt put the foam inserts back in the package like they found it and Ups ruined a 65k 3d printer. Now we have to wait forever for a new one. It looked like ups pushed it off a airplane and it landed in the parking lot.

[@annapajor3303]

She should replace the goods ..

[@shondale71]

I ordered an item from overseas thru eBay and it was seized by customs. I called FedEx Customs Department and was emailed a form to complete. I completed the form and emailed it back and I received my order within a week. Thank God I had no problems, however, I’m scared to purchase from overseas again.

[@shondale71]

@@Joqqr I received a message in tracking that read my package was held in customs. I called FedEx and they explained to me what to do which was to complete a form and email it back. I completed the form and emailed it back and a few days later my package was released from customs. BTW ~ When I called FedEx service I asked for customs.

[@sophieloves7092]

U were both wrong, it's Singapore which I know is a stereotype but it is for a reason. Also, for that amount and due to location, u were so wrong not to use PayPal, an them as the seller pays the seller fees, not you, so as a buyer u wouldn't have had to pay the fees. But with all I think u did wrong, as a seller, the item is their responsibility until it's delivered to you, so in the end, she should've refunded you and I'm glad she finally did.

[@KimberStarlette]

I would be sad if they took my package. I just did a LV unboxing. Love your videos.

[@beautyhoarder1133]

If they made an attempt to deliver it how come it went back to customs.

[@docLUXURY]

That's the fishy part of this story for sure! Apparently when this happens, the carrier (i.e., DHL in this case) for some reason alerted customs and handed it over to them. Why? I don't know.

[@mohammedmurady5048]

this always happened with DHL happened to me before they put they attempt did it to deliver but they really don’t they Didn’t they just have it with the customs and they want to save their ass

[@goodra999]

docLUXURY they wanted to steal your item

[@megaangelic]

@@docLUXURY They didn't try to deliver the item itself, they tried to deliver the notice paper that it had been held in customs. It doesn't go to DHL and back to customs ever. But the tracking number stops tracking the package and instead tracks their notice to you. Customs aren't the responsibility of the seller, so long as they have filled in the shipping details correctly. Just as if there was a customs charge, it would be your responsibility. However other countries will give the option to just return the item to the seller.

[@chiefstoneface4133]

Someone kept your shit bro. CBP ain't destroying nothing. It's conflict of interest at its finest. I never understood why there is a cost for you to buy shit from someone in another country. At most you should have to pay last mile postage but 250$ what is that like 35% tax. Whoever inspected that package kept it and sent it to their significant other. They seem the value to be $9 but want you to pay 250$ to take ownership what kinda shit is that. Bruh the US Government needs to be audited

[@colonial6452]

Stores in Abu Dhabi sold "Bolex" watches that looked very much like Rolex items. They were not counterfeits, but authentic Bolex worth every penny of the $8.00 that they cost.

[@nicolepletan9680]

Wow, that's quite a story! Great video and I'm sure it will help others. Since you're asking our feedback I definitely think you need to go through invoice or pay pal if you are purchasing anything from overseas. I've done FF domestically and fortunate I didn't have problems but probably not a wise decision. Without question, she should have refunded your money immediately when you presented her with the paperwork. Selling counterfeit items is illegal she's lucking that criminal charges weren't filed and it's ridiculous you had to push her to pay. I'm glad to hear that she did the right thing. Cheers!

[@docLUXURY]

Yes, I won't ever go through bank transfer or PP f&f if dealing with someone I don't know...especially if overseas. Now I don' t know if the item is counterfeit...the US customs people were very rude and didn't give me any information. At some points it seemed like they never even saw the item in person and were asking me to describe the item.

[@stamatispelekanos650]

I’m sorry this happened to you man. 😔 If this ever happened to me I would be hella pissed. 😡

[@LVCoffeeLVer]

That really does suck. I feel like for her it is difficult because she can't control the postal system. But as the buyer you also shouldn't have to be out the money or item. It sucks from all angles

[@docLUXURY]

Yes I agree. I think it is the responsibility of the seller though to ensure the item gets to the buyer...and NOT to blame the buyer for not being home...LOL. I worked with her to try and contact customs but customs people here in Minneapolis are complete douchebags! TBH

[@MeMe-yx3zr]

THE SELLER CANNOT CONTROL DHL AND MOST ESPECIALLY THE US CUSTOMS! SHE SHOULD NOT GAVE YOUR MONEY BACK!! ITS A FIGHT BETWEEN YOU AND DHL!

[@jimmyblues59m76]

I ordered a headphone amplifier from Poland six weeks ago. It should have arrived more than two weeks ago. The tracking info shows nothing after November 25th, 2019. The last tracking info has the package leaving Poland. There is no updated information showing that it was ever even received by U.S. Customs. This has me wondering If the package ever even arrived in the United States. If so, what happened to it once it reached US Customs? Lost, stolen, or simply sitting somewhere waiting to be processed. Frustrating!

[@beans8964]

Did u ever get it? And if so how long did it take?

[@Papasandthemamas]

Unfortunate situation. But it's also difficult as a seller.. you trust and assume that the package will be delivered and shipped appropriately.. but once shipped it's really out of your hands. I know as a seller that would be a very hard pill to swallow because it sucks for them too.. now they have lost their item and have nothing to show for it :/

[@sweetestdrugforyou6938]

If package was already in possession of DHL who only attempted to deliver once, how did it end up in US customs? Something is not adding up?

[@docLUXURY]

I agree with you, but I sell stuff myself and I choose not to send internationally because I know there are more risks involved...risks that I choose not to take.

[@docLUXURY]

so what I've heard is that if they attempt delivery and it goes back to customs...it is the carrier that raised a red flag and turned it over to customs. I couldn't get an answer to why this happened from DHL or from customs.

[@AbuMusa-sq7ph]

What did you do with the letter? Did you have to pay any money? And how did it ended. I have received the same kind letter. Going crazy. Don’t know what to do. Please advise. Thank you so much

[@uppercut1200]

I hope you filed a dispute with your bank or credit card company to get your money back. This is allowed when you do not receive the products you ordered

[@helenaha9754]

So sorry it happened to you but this case is confusing. How did the package end up back to US customs from DHL if it had been attempted deliver once?

[@docLUXURY]

That is the confusing part. Apparently for this to occur, DHL had to raise a red flag and turn it over to customs a second time. Why this happened, I don't know?!

[@m4astro586]

@@docLUXURY very strange, being that once the DHL Courrier has the package in his hands for delivery, the package is safe and will get to you..

[@brittgonzalez7265]

I have a question for you did they just seize the item and you were not held responsible in the end?

[@Lifeisbeautiful-ri2tb]

This is a terrible situation for both parties. I feel bad for what you went through but I also empathize with the seller since she no longer has the item nor any proceeds.

[@dimachkayp]

I can relate they still from me , 2.500 pounds worth

[@paolamuniz1801]

what happens if you ignore the letters?

[@PrimE-E88]

they destroy/return the item. Best course of action is to just ignore these letters

[@gfifer1]

If you don't respond to the letter within 30 days, they seize and destroy the item(s).

[@militender26]

Don’t they take any action if you don’t answer the letter?

[@MrsSuell1]

Did you get anymore letters??

[@Jaekeepzit100]

So what box will you check off?? What will you send back on the letter?

[@randomoverpopulatedworldid3286]

6 weeks! never ship through Los Angeles ISC they suck!!!!

[@bihadamarissa4304]

So sorry to hear that. That's a lot of money they ate asking you to pay to get your package.

[@roxanacarmouche4818]

Same thing happened to me 4 days ago. DHL said customs will contact me. What do you recommend me doing?

[@TheOuchiesS]

Roxana Carmouche what happened did they contact you? Happened to me .

[@ahmadhassan4766]

I save it all even broken chocolate in Ziploc and called a lawyer Monday I hope to be able to give them the broomstick

[@AnimeFanPan0]

stuff getting stuck in US customs can be bs my dude

[@RyneMcKinney]

So... I'm sending to someone in Canada and I forgot to put "Toys" on the form. Now i'm scared they'll confiscate it because they'll find the toys that weren't "declared"

[@dablade82]

Was u charged a fine for the bag by customs or did u just forfeit the item.

[@nicolesmith8268]

He liked everybody comment but yours. Lol that's why he got scammed

[@frankcastle1508]

"Was u charged" doesn't make any sense. It's not even close to English.

[@dablade82]

@@frankcastle1508 foh

[@frankcastle1508]

@@dablade82 FOH is not English nor jive.

[@Bananabread537]

@@frankcastle1508 says the wet dog in trailer 6 lot 8.

[@Advent397]

I would pay the compromise amount. If the item proves to be genuine, refund the seller the difference.

[@docLUXURY]

The compromise amount stated was just the minimum suggested and it didn't guarantee getting the item back. I just find it ridiculous that they even offer this option. It sort of feels like bribing them with money to have them look the other way!

[@OxanaLV]

What a story!? Did you get your money back? What's happened to the item in finale? Was the item fake? I never buy from individual sellers. My choice is always a boutique, Fashionphile, Yoogi's Closet. Watch your channel for long time. I am new subby. I hope we can be friends. I love luxury and fashion.🤗😗

[@designerbaglady6704]

So wait! Was it fake or was it just a problem with customs? I got something from Canada, my neverfull roses, that got stuck in customs and I had to actually pay Fedex to get it out of customs for me. It was nuts.

[@docLUXURY]

If it was fake or not, I can't say because I never saw the item in person. I don' t know if the item in the box was the same as the one I saw in the pictures. The US customs people were so rude and not helpful. They automatically said it was fake when I said where it was coming from.

[@designerbaglady6704]

docLUXURY wow! That sucks😫

[@DowneMixedBoi]

This usually happens when you lie about what's inside/the value of the package. So if it's a Wallet, and they write T-Shirt or Clothing, it will almost 100% get opened/audited.

[@xxdrowssapxx1]

I disagree. Why would they tell him it is counterfeit, rather than a reason like under-declaration of the value of the item?

[@docLUXURY]

I don't think she lied about what was inside. And she said she declared the value at about 75% of what I paid. Why? I don't know.

[@ITISKONY]

Usually? Stop making such blanket statement. Not all the time.

[@azzignment]

Hey sorry, I’m low key in this situation. Did you pick 3?

[@appo323]

I don't think DHL ever got it. This is happening to me right now. I have postal service updates and 3 small boxes coming from Thailand order was placed on Nov 27,2021 on Dec 8, 2021 the tracking on one box said had a shipping date on the 11th the others did not. Well i stayed home all day waiting for my box and it never came. The next day It Said that the box is in ics and it still is. I wrote an Email to postal services on sunday and someone called leaving me a message that the box did have a shipping date on the 9th but is now in ics and it can take up to a month for them to go thru it. I am crossing my fingers that they don't open (not all packages get open unless is suspicious) .

[@gamex9288]

What if take no action is it fine? I just gonna lose my money?

[@letanyabaucom951]

I'm having the same problem they told me that my doll that I ordered them on Mother's Day saying it was in US custom what that mean and how long do it take and if it's clear will they bring it to Chicago for me let me know and I still haven't got it yet is going on three months May June July 11

[@proudpinay2594]

I received letter like that but from DHL after custom release my package to DHL it’s been over a mo th I still have not heard about my package

[@cristinaalbero6329]

Hi is that okay to bring hand carry diy tote book in us custom ??

[@ifeomablessing9578]

Please I need help I sent a package(Camera) via FedEx in Nigeria to California since November 2021. The camera is worth $6,000. It got to US and the receiver was contacted to clear customs so as to receive it but the receiver said the package should be returned to me being the shipper. Up till now, I am yet to get the package return to me in Nigeria. A shipping label has been created for the package but the shipment is yet to be returned. I don’t even know the location of the shipment. I have contacted FedEx in US and they said the package is not with them, I was told it is with the US custom. Why would custom hold my package since camera isn’t illegal in US? Also, I wasn’t even contacted or informed by the US custom Please I really need help on how to go about this

[@8336849]

So what did you do about customs..

[@sunkiss4444]

I don't understand how come it went back to the customs. But you are right about them been such an Aehole

[@docLUXURY]

That is the confusing part. Apparently for this to occur, DHL had to raise a red flag and turn it over to customs a second time. Why this happened, I don't know?!

[@donnam1534]

Thanks for sharing ❤️❤️❤️❤️

[@ahmadhassan4766]

can you sue them?

[@militender26]

Hola ‘ acabo de recibir la notificación.. nose que opción marcar .. me puedes ayudar ? 🙏🙏

[@MsGgirl007]

Hello , Thanks so much for this video. I sent a package in July to Canada and she had yet to receive, the US Postal service is not helping stating that it is stuck in customs. Do you have a number to US customs , so I can locate the package. The person I sent it to thinks I’m trying to scam them and that is so not the case. Thanks any info you can give me will be helpful.

[@docLUXURY]

The customs office I called is the specific one to where I live and I got the number from DHL. Maybe USPS can help you find the right number.

[@noh3518]

So pretty much use PayPal?

[@xxdrowssapxx1]

I just wanted to say that im so sorry this happened. It must be heart breaking to find out all of this. If i may, the US customs actually protected you from getting a counterfeit item. It was pretty obvious in hindsight(and watching your video) that she was trying to pass off a fake as real. Let me list out why. 1. She overly reacted when customs seized the item. 2. She proceeded to offer you half the value back in order to drop the case because maybe she didnt want you to persue this incident 3. The reason customs seized it was not because of under-declaration, but it was counterfeit. If that were the case, it was likely it was a counterfeit. If it were real, they would still seize it, but the reason given would be under-declaration of value. 4. The lack of pictures proving its authenticity.

[@docLUXURY]

Thanks for the comment. The seller is pretty reputable on IG and on facebook so I can't say for sure. What I do know is that the US customs agents that I spoke to were very rude and did not help me in any way. On several occasions when I called, they didn't even ask for the tracking number and once I said it was from Singapore they immediately said "Yep, it's fake" . She declared it at about 75% of what I paid for it. Why? I don't know.

[@xxdrowssapxx1]

@@docLUXURY thats weird. Maybe you can file a complaint against that particular agent. Honestly though, if an item is authentic, and it is checked by experts within customs for authentication, you shouldnt be receiving such a notice. If they did assume it's fake, then they are complete idiots. Why would anyone in their right mind declare an item as being worth a few hundred dollars for customs purposes when they clearly know it is counterfeit. If i were to purchase a counterfeit item knowingly, i definitely wouldnt want the seller to declare the item as being worth a few hundred dollars. The custom people really didnt have any common sense. Did you ask why it is fake? Because there is a real flaw in their logic. Their logic is because it comes from singapore, therefore it is fake. So basically they are saying that all products from singapore are fake. That is definitely not true for the majority of cases.

[@steven7548]

U litterly said I didn’t get my money or refund but u say she gave me my money eventually what are u saying ?

[@stylevialauren]

I’m just thankful you finally received your refund! So which is the least bad option as far as customs is concerned?

[@docLUXURY]

Yes...thanks again for all the help! I think the last option is the best..juts to forfeit it. I personally haven't seen the item in person so I don't even know if it's the same item I saw in the pictures.

[@antoniogaxiola6086]

I had a same experience but I just sent the letter. I whish to know if they reply you the letter ? Thanks and I'm sorry about what happened I know thee feeling ✌️

[@zarehmarkarian767]

Is there a way to avoid this from the beginning?? I have a package coming from China in a few days.

[@docLUXURY]

Sorry for the late reply. Hope you got your package ok. I'm not really sure how to avoid something like this from happening.

[@zarehmarkarian767]

yes! I recieved my package and everything was fine. Thanks for responding and I love all your videos!

[@Zarkticut]

Zareh Markarian I recently ordered a package from China too and I’m freaking out. It’s a pair of shoes and I’m super worried. What can I expect or can someone just help me!!!

[@CPgalaxyXXOFFICAL]

Zach Slavin how did it go?

[@barbiemariee]

Did you go to jail ?

[@beans8964]

Is anyone else having problems getting packages from Germany?

[@spazsplak]

CIAB BeanS france

[@thereseswann2400]

Yes. I bought art supplies on Instagram from a company in Germany for 179.00. It took 8 weeks to finally recieve the packages. Meanwhile I purchased again similar items from another company less than half the price on Amazon and it took 2 days for me to recieve the merchandise. Go figure.

[@krystlenugent6000]

hello me to now that my problem my item hold the customs what i need to do can you help me for this one thank you

[@thisismicah3152]

What kind of package you have?

[@krystlenugent6000]

@@thisismicah3152 package lv from japan

[@rota6905]

Its US Customs and Border Protection not “border patrol”

[@premeyumlife443]

Y DHL send it back to customs? I’m glad u got ur money back. 👍🏻😘😘😘Sandy

[@docLUXURY]

I don't know why DHL sent it back to customs?! They left a door tag even!

[@MeMe-yx3zr]

SUE THE DHL AND DO NOT ASK FOR A REFUND FROM THE SELLER!

[@priscilagl4654]

Hi! I just experienced the same thing! What do you do with the letter? What was your answer. And did you have any Issues or penalties after? Thank you

[@rafaelcruz9949]

so did my wife. what will you choose. i see there is a take no action option.

[@itslegitkid6222]

Just happened to me my package arrived in my cities sorting facility an then it was seized for some fucking reason today

[@pancake_master0257]

I live in Arizona and my real madrid jersey which is a soccer jersey is in Los Angeles next to the airport and it says by Monday of tomorrow I should have it delivered I hope I do get it delivered cause this is my first time buying online and I bought my jersey on the official website of the soccer team I hope everything goes well 😔

[@cristinaalvarezarena5202]

Always pay with Paypal

[@carina808]

Who is this reseller from Singapore, u should let us know if not what’s the use of having this video out? To make her known is to educate her not to sell fakes and to let us buyers beware of these scammers!

[@docLUXURY]

I can't honestly say that it was a fake item because I never had it in my possession. I put this video out to tell of my experience and to show what happens when packages are seized by customs. Please send me a DM or email me and I'll share the seller. I don't want to do it here because they could get youtube to take down my video.

[@Sherriincali]

I tried to listen to your story but the rambling was too much to handle.

[@dannozynda4612]

Buying a new "brand name" item from Singapore is obviously going to be counterfeit. If you go to the manufacturer's website, you can buy direct or use their locator to find authorized dealers. Obviously, a $650 item is probably going to require a signature and the buyer should be responsible enough to take time off to accept that package (like I just did yesterday) or have it delivered to a location that sign for it for the buyer. US Customs (5:50) are not supposed to be for you, their job is to make sure items entering the US are doing so legally. In essence, they are there to stop people like you from breaking the law. Instead of blaming everyone else, accept the responsibility that you did wrong, like an adult.

[@sonyjaramillo4192]

Why the hell you don’t answer people questions when they ask you to help them with questions like: What option from the letter did you choose? Did you end up paying any fee? Did you get your package after taking whatever decision you made? But no you are just answering stupid comments. You are not helpful at all my friend.

[@GM-wo8rz]

Broke oriental Hong Kong Phoey gets his $9 plastic children’s wallet seized and is angry 😂

[@goodra999]

That’s just shitty that you had to deal with thieves, I suggest you take them to small claims and get a lawyer that has experience fighting against these people.

[@JohnnyMelwood]

😠

[@Perkeletricksterservantofrher]

Lol fedeal entity resells them anyways buy it back for full price counterfeited brand cost disgusting feddy scams $9 AW so sad mate

[@AR1GAT0]

This is a pretty bad experience.. but I think my ex's body being dumped and found on Halloween tops my horrible experiences =/ Anyways, good video, im learning!