Using Conflict As An Opportunity With Matthias Schranner

Matthias Schranner is a former hostage negotiator, and the CEO of the Schranner Negotiation Institute. Trained by the German police and the FBI, Matthias has spent his life navigating the toughest negotiation situations. Today, he facilitates negotiation training for organizations, government institutions, and even the United Nations to help them negotiate effectively and achieve the outcomes they desire.
In this episode, Matthias explains the importance of conflict in negotiation, why you should embrace fear and uncertainty, and how anyone can use conflict as a driver for solutions and conversation.
01:46 - Matthias describes himself and his work
04:28 - Key learnings from working on the streets
06:02 - The main cultural differences between the Middle East and Europe
06:46 - The difference in American negotiation styles and other countries
11:53 - Tips for everyday negotiations at home and in life
15:15 - The reasons people avoid uncomfortable conversations
17:05 - Understanding that conflict is an opportunity to come together
17:49 - Why fear and pain are the best drivers in a negotiation
20:05 - What happens if you lose the relationship
20:32 - Managing respectful communication, whilst digging deeper
25:08 - Ways that men and women communicate differently
31:06 - Negotiating with someone who is conflict-averse
33:21 - The reason for writing books
35:03 - Details of Matthias' next book release
35:56 - Why other Negotiators are not viewed as competitors
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Connect with me on LinkedIn at / lousin-mehrabi
Connect with Matthias on LinkedIn at / schranner
To learn more about the N-Conference happening in Zurich on October 7th & 8th 2021, head here: schranner.com/product/n-confe...