Using Dealer Mode to Reset Bluelink on Hyundai Ioniq 5

[@LifeHackMEDIATV]

I just bought a 2024 Saturday. I came home and couldn't get bluelink to work. Call my sales guy sunday to look into it. He couldn't fix it. I came across this video. Try it and it WORKED. Bro you are out here doing GOD'S work.. lol Thanks man.

[@jorgetblohm1264]

I tried ans it worked. Previously I saved configuration to USB card, leaving it inserted through the reset process. After resetting it re-read the saved settings and to my knowledge everything down to name and stations was restored. Many thanks!

[@Yanquetino]

How does one save the car's "configuration" to a USB device? And then how does the car re-load it after the reset that the Ioniq Guy describes above? If I can do that, I'll try this solution.

[@Mathing_with_Leanne]

This video is literally AMAZING. Two certified dealers had no idea how to activate Bluelink. We almost had to drive the car an hour and a half away to get it fixed. I did it myself in 3 minutes!

[@TheIoniqGuy]

Glad you saved a ton of time!

[@Yanquetino]

Oooookay…! I took a deep breath and tried this. It WORKED! I now have Bluelink up-and-running. Finally! Now I just have to figure out how to set my phone as a Digital Key. Thank you, Ioniq Guy, for the guidance!!!

[@stephtu]

Thanks a lot! I've been calling them every week for almost a month, they keep on promising escalation but never get back to me with an update. This reset got it working immediately on my 2024 SEL. Everything except the odometer reading which is still stuck at 15 at the moment, hopefully that will eventually resolve itself.

[@dubbalubagis]

Bought my Ioniq 5 end of January 2024. Couldn’t get bluelink to activate. Had a case open for 8 days and had to keep calling back. Today they told me to bring it into a dealership to fix it but our nearest dealership is 70 miles away. The agent told me it was a software reset. I had already watched this video and assumed this was the same fix. So I just went out to the car and tried it and it worked like magic. Saved me the hassle of going to the dealership. The reset does remove your profiles and map search data, but it’s a small price to pay. Thank you!

[@KarenClyde-o4u]

I have an appointment at the dealer tomorrow for this, but I'm going to take these instructions with me, thank you so much! This explains a bit how the dealer who sold it to me didn't fix this before handing it over to me 4 days ago.

[@x10dude]

Thanks Ioniq guy for deciphering all the pics! You make the most informative videos for Ionic users on YT!

[@TheIoniqGuy]

My pleasure!

[@eddieboricua6214]

Thanks so much saved me a trip to the dealer. I bought my car 2 weeks ago and it hasn't been able to activate. But now it works thanks again.

[@teriharkness8964]

Bought my 3 weeks ago today, left with Bluelink activated but not connected. I opened a Bluelink ticket almost 2 weeks ago and tried to call 3 dealerships and two didn't answer, one called back and said it would take 3 hours. I finally tried it and worked perfectly. Thank you!

[@georgem9708]

I just finished doing this and worked perfectly. The expiration date still shows as the day the car was purchased, but other than that it seems fine. You will need to re- pair your phone and re - set saved locations etc. Thanks for getting this info out there.

[@tedlandau]

Thank you! Hyundai had been giving me the run-around on this for two months. My local dealership claimed to know nothing about this recall. I tried the fix on my 2024 Ioniq Limited and it worked perfectly.

[@cframe47]

Fantastic find. Betting this might finally solve the problem some of us have had getting OTA updates to work.

[@garyclark6747]

Blue Link needs cleaned up. We are often swapping profiles. When I hop in the car, the driver seat starts moving to the other drivers position so I tap any of the seat switches to stop movement (no problem). I then choose the correct profile which while it’s loading, the seat then starts to move again so I stop it again as I can tell it’s still trying to load the other profiles position (possibly a mix of the two profiles). I have to wait until it’s fully loaded and animation ends then at that point I press a memory button. Not sure if the fan speed is part of the profile but it’s often not where I set it. The HUD always displays the augmented hard right arrow indicator when loading the profile which again is not a big deal. Going to return to the dealership Monday for the lift gate TSB that apparently is expanding to now include my 2023. They confirmed it wasn’t part of the original VIN set but my guess is they started with the oldest first because they had the most wear on the parts being replaced. The TSB they are using was the washers one. 🤷🏻‍♂️ They provided the TSB paperwork upon request. I just wish the owner facing service history was as comprehensive as the dealerships records. Would be nice at time of sale to add peace of mind to the next owner. The trip software was ok but knowing I was heading to a DCFC then recalculated to not have enough range (because of preconditioning) and kept wanting to add charging stops before that charging stop. I kept ignoring all the rerouting which the last one was just a few exits away from the DCFC. Once preconditioning stopped because it reach the low SOC it then realized I had enough charge allowing me to arrive at 9%. We need to have the ability to remove added charging stops and agree to single digit SOC arrival as well as calculate the arrival SOC with preconditioning auto stopping at the low SOC. 5:53

[@ChrisLee-ff7ow]

Finally I am using bluelink after following his instructions. I appreciate.

[@Techjunkie172]

Came here to say, this worked great on our new 2024! Thank you.

[@velofelo]

2024 I5 owner, Bluelink never worked... So, funny enough, I just went out to the car to do this reset and much to my surprise (and delight) Bluelink is now working-- all on its own! OTA YAY!

[@CasPhoto]

Love your videos. You saved my life this time.

[@Yanquetino]

Very helpful, and I'd try it, but… I've already got an appointment with my local dealer to fix this Bluelink problem, likely using these same steps. I just hope the process doesn't delete all my settings, as it would be a pain to have to reconfigure the car all over again. Tsk.

[@filippopossenti1791]

Think you could use your recognition with Hyundai/Kia/Genesis to push for some software requests? Would it be worth creating a poll of best feature requests? I'll start with two: - lock access of the BlueLink config/account screens behind a PIN, so it can be de-registered if the car is stolen and can always be tracked down - add a PIN feature to the car so you can't start it unless you insert the PIN: would prevent some attacks that seem to be proving successful in stealing these cars

[@oyvindrepvik]

What other settings are available in Dealer mode?

[@TheIoniqGuy]

I poked around and it didn’t seem like very much. Seemed like mostly diagnostics but perhaps I’ll make a video on what’s actually there

[@mikeday5940]

That did it - thanks!

[@richdiorio3650]

Want you to know your videos are great. Got an Ioniq 5 2 months ago. I know you've talked about charging on several videos, wondering if you could help me. I don't drive much so I use the 110 charger which works fine for me. However now that it's getting cold is charges much slower. Does it cost me more if it takes a lot longer in the colder weather? Does the car have some kind of heater to warm the batteries so they charge faster? Thanks

[@TheIoniqGuy]

Thanks Rich. Charging on 110V should charge at full speed regardless of temperature. It’s only at higher speeds that the cells need to be warmed to considerably higher temperatures. Have you checked that your 110V charger is still running at 12A and didn’t get changed to charge at say 6 or 8A. If you are spending more time charging to the same percentage though yes you will be spending more as there are charging losses that compound over time.

[@richdiorio3650]

Thanks I just checked it and where I select the number was blank! It normally is at 12. Thanks I'll make sure it's on 12. I've never gone to a charging station, would the cost of that be more or less that my home charging?@@TheIoniqGuy

[@TheIoniqGuy]

No comparison. DC charging is going to easily be double or triple the cost

[@gloriavisel2560]

My AC charger was at the default 6-amp setting. When I clicked it up to 12, it would sit there blinking for a bit, and then drop back to 6 amps. I finally figured out to hold the button down while it was at 12 amps until it started blinking faster. Then it stayed at 12 amps. Double the speed!

[@TheIoniqGuy]

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[@AppyLikki]

Thank you I’ve had my 2024 for a full month and no Bluelink did this last night and works perfect now.

[@raddberkheiser6701]

I would have LOVED to do this in 3 minutes rather than the 3.5 weeks I waited to have Bluelink support fix it remotely. Good to know for next time Bluelink support wastes my time for 3 weeks tho.

[@SteveHeckler]

Exact same experience/duration.

[@richardweiss6181]

This is interesting. Do you know what expiration date should be showing for those of us with 2024 Ioniq 5s and perpetual BlueLink? As always, thanks for your service to the community!

[@TheIoniqGuy]

I completely forgot that y’all have perpetually Bluelink so I’m not entirely sure. Maybe someone with a 2024 that never had issues can let us know

[@retrotony4119]

Bro, thank you. Having this issue with my 2023 Ioniq 5. Will this reset any updates the dealer installed?

[@TheIoniqGuy]

No, this is only related to infotainment. It won't touch powertrain.

[@retrotony4119]

@@TheIoniqGuy Thanks

[@ericgregori]

How many TSBs have there been for the Ioniq 5 this year?

[@TheIoniqGuy]

Quite a few

[@DirkBraeuer]

I had a case with Hyundai BL for not getting the charging station details after NAV update, wrong expiration date in car and some orange dot on HD radio telling me to contact BL CS for activation. A few weeks after opening the case the charging stations details started to work and 3 days ago I received an email from BL asking me to check if the expiration date on my car is correct now and BL is working. I could confirm that the expiration date is correct now and BL was working (at least for charging station info and whatever else little I use it for) but the orange dot on HD radio screen is not (and I don't know what it's supposed to do). I emailed that info back today. I have a '23 I5 SE.

[@TorbenHahn]

Hi. I have exactly the described issue with my 2023 ioniq 5 that I brought from a used car dealer, but the previous owner is still blocking the bluelink. I tried the factory reset, but it didn't remove the old bluelink connection. Do you have any other ideas. BR, Torben

[@kevinback1415]

I wonder it can also fix nevigation update probelm. I am stuck on May update version.

[@GraysonA]

Do you know how to enter dealer mode in the GV60?

[@HusseinJayyousi]

Many thanks, I deleted the Bluelink profile and now I only have Guest profile and some functions does not work, unfortunately I cann't activated becuase the car was exported to my country from Korea, do you have any solution? please!

[@Jorxox16]

This worked! Thank you

[@christopherperry5769]

I bought a used one and can't get mine to work. Any advice?

[@IPC1982]

Any idea how to get into dealer mode in a 2024 Kona?

[@randyatkins3396]

I wonder if this will work on a Santa Fe? I bought it new 9/28/23 and Bluelink has never worked. The display shows Bluelink expired the same date--9/28/23.

[@kleinm]

Would performing this operation on my own have any impact on my lease? I’m tired of waiting on Bluelink, and they’re tired of me calling.

[@TheIoniqGuy]

No, go for it

[@kleinm]

My dealer confirmed that it wouldn’t void anything, so I gave it a shot. Easy to follow, easy to execute. I’ve got working Bluelink now. Thanks!!

[@EthanSmelson]

I recently purchased a 2024 Ioniq 5 SEL and all is great; however, I am unable to link my blue link account to my drivers profile. Does anyone have any troubleshooting suggestions?

[@Melyxt]

Can this work for a 2016 hyundai tucson limited? I have been having bluelink issue for months now

[@TheIoniqGuy]

I'm not sure. You can see if the screen code will work on your car

[@SC-ln4li]

works like a charm

[@sleepingsounds16]

I have a 2023 ionic 5. Noticed a huge mileage loss after some cold weather. I'm around 80 miles down from 299. Then when I put the heating on I lose more miles. Don't no what to do 😮 I'm in the uk. Will it go back up itself or do I need to take it in the dealership. I have the 320bhp awd version.

[@TheIoniqGuy]

The estimated mileage is based on the efficiency over the last week. Lower temps = less range. More heating of the battery and cabin = less range. What you are experiencing is just how EVs operate.

[@sleepingsounds16]

@TheIoniqGuy so when will it go back up I average 2.4kwh. Ive tried looking online to see what temperature it loses and gained. I'm about 110 miles down from 299

[@TheIoniqGuy]

It’ll go back up when temperatures go up and you stop using heating. There’s nothing wrong with your car, it’s doing what it’s supposed to do and estimate how far it can go based on external conditions

[@GabrielEtsHokin]

Use Eco mode, minimal use of heater/defroster (use the heated seats/steering wheel instead) and SLOW THE FUQ DOWN when you drive. I'm seeing 3.8-4.0 m/kwh here in 50-60 degrees (F) temps even in the rain. I expect it to go over 4.2 when it gets warmer out. Enjoy your car!

[@nathanwolf5547]

I picked up my ionic six on Monday and everything was working fine. By Monday evening it had done an update and by Tuesday morning the satnav didn’t know where it was. It would appear that the update hasn’t installed properly. Has anyone had this issue before?

[@reptilexcq2]

Just bought the car last night...2024 Limited RWD. The guy set up the Bluelink for me and I thought he said it take 48hrs...but this morning I checked and Bluelink is connected. Not sure if it connected last night since I didn't know anything about Bluelink. Expiration date showing 12/26/2043. So, I think it needs to be set up by the guy at the dealer because he said don't do anything on it and let him activate it.

[@TheIoniqGuy]

kzbin.info/www/bejne/fXfRoIJsfLeIgJosi=XdMgeB6o-tKFdZHt

[@reptilexcq2]

@@TheIoniqGuy Now it is showing 12/26/23 (which is the date I purchased it). Today is 12/27/23. But when i click it, it says it is successfully activated...so I guess i am good to go and get unlimited years in Bluelink+? The Map & Multimedia Over-the_Air updates is just for 3 years.

[@sprengmeister0815]

Ioniq 5 (2022) stopped beeing connective after parking it in an area with bad cell phone coverage... just using a pen and putting it into the reset opening fixed it immediately - no need to erase any settings - it just restarted the infotainment and now it is connective..

[@TheIoniqGuy]

Yeah this is just for people taking delivery of 2024s, not older cars

[@ChristopherBennett81]

Umm I had this problem driving off the dealership.. they tried to say it needs remote setting, we just used the little pin in the hole to reset the radio and it connected immediately!

[@egntwm]

Carefull with this. My bluelink was having issues but still showed signal and subscribed. Tried this and now its no longer activated

[@x10dude]

Is your Ioniq 5 a 2024?

[@egntwm]

@x10dude no it was 2023. However it just started working again. It's been a few hours since I did this process

[@x10dude]

@@egntwm. He did mentioned and showed that this TSB is for a narrow set of 2024 models. But glad to hear that it is working again.

[@egntwm]

@x10dude yes, I however had not had access to bluelink features for almost 2 months. Now I have access to all the features and even syncing my profile again. Only thing I still can't do is invite a shared driver. Keeps giving am error.

[@brianclaeys277]

Ioniq 5 owner. My Blue link has an expiration date of 11/27/23. I tried this procedure EXACTLY as described, twice, 2 times, and there was no change to my expiration date. But, what made me want to try this is there is no Bluelink account assigned to my car. When I press the Valet Mode on the screen in the car, it tells me there isn't a Bluelink account linked to the car. However, most Bluelink things work fine from my phone to the car. Doing this procedure did not fix this problem.

[@jcourt42]

I have had this reset done. My car finally connects with bluelink but still doesn't work. Bought my 2024 limited on 14 December 2023. Told to wait 24 hours for bluelink to work. 15 December went through reseting and trouble shooting, given a case number by bluelink told to wait 7 to 10 business days 21 December, called bluelink and told technicians haven't received case, will need to wait 7 to 10 business days 26 December, called bluelink and told technicians reset case,will need to wait 7 to 10 business days Did research and found your videos on a redit page. Requested dealership to do 091H. 03 January, bluelink hung up after i told them what was done. After being on hold for 30 minutes 04 January, bluelink had me reset head unit, still not working. Told ticket put in for tech support, had not been done yet. Wait 7 to 10 business days Agh. FRUSTRATED

[@geraldwelinsky3526]

thank you, thank you, thank you

[@jorgetblohm1264]

Correction: did NOT restore saved FM stations. You have the option to restore to default values, nothing appears to have changed

[@wchoi1023]

thanks, it worked!!!!!

[@ichandarin]

Will this void the warranty?

[@TheIoniqGuy]

No

[@tanertuncer4524]

Ugh the code 240 didn't work

[@lagolf_tour_atoz]

Tell me if it worked with trouble shooting I just bought it yesterday and its not working at all

[@tanertuncer4524]

@@lagolf_tour_atoz I got a reply from Hyundai saying take it to the dealership. Something about a technical something idk but they gave me the code 091H so the dealership would know what to do

[@OzzVidal]

I called and it was fixed within a week

[@MAGApepe]

imagine 2 hrs of setting set up and it wipes them all out ,,, ops lol

[@Anoyymushu]

You know the engineering password ?

[@SherpaShot]

Worked like a charm! I didn't have to do the second part of tiny button press / reset - after I rebooted, everything was good to go! Thanks so much!