Using Planmeca Romexis© Viewer

[@ivaylorusinov6075]

Hello, I've downloaded the software, but when I try to run it displays "Support for the current operating system not included". How is Win 10 64bit. not supported?

[@PlanmecaGroup]

Hi there! Thank you for reaching out. We suggest you contact your local Planmeca distributor so that they can look into the matter more closely. You can find a list of our distributors here: www.planmeca.com/dealers/.

[@minhnhatbk]

How I can fix error : Not enough memory to open 3D volume data

[@PlanmecaGroup]

Hi there, Thank you for reaching out. To solve this problem, please make sure that you are using an up-to-date version of the Planmeca Romexis Viewer software. The memory processing has been enhanced in the newer versions compared to older ones. You can download the newest version on our website: www.planmeca.com/software/free-image-viewer If you are already using the latest version, another potential cause for this error might be the memory of your computer/device. Romexis Viewer automatically detects the available memory on startup. If it finds that there is not enough free RAM to open the image, this message appears. CBCT images from a Planmeca device can be of high resolution and file size, depending on the imaging parameters used. Therefore especially high resolution images, such as images captured with endo mode (75um) or large FOV images, require more memory. Unfortunately it is not technically possibly to show such images with less memory without degrading image quality. Please make sure to close any other programmes that might be using RAM at the same time, this might help to startup Romexis Viewer.

[@ubobcat]

Not working on Windows 11

[@marver111]

I tried to open my cbct on multiple computers and it loads to 40% then closes 🤷‍♂️

[@PlanmecaGroup]

Hello there, And thank you for reaching out! It is likely that there is a problem with the image file since it doesn’t open on other computers either and especially if you can open other images without problems. If the problem continues to occur, it is advisable to contact your local Planmeca distributor so that they can look into the matter. You can find a list of our distributors here: www.planmeca.com/dealers/.

[@dinosconstantinou2832]

Same here!

[@PlanmecaGroup]

Hi there, Thank you for reaching out. To solve this problem, please make sure that you are using an up-to-date version of the Planmeca Romexis Viewer software. The memory processing has been enhanced in the newer versions compared to older ones. You can download the newest version on our website: www.planmeca.com/software/free-image-viewer If you are already using the latest version, another potential cause for this error might be the memory of your computer/device. Romexis Viewer automatically detects the available memory on startup. If it finds that there is not enough free RAM to open the image, this message appears. CBCT images from a Planmeca device can be of high resolution and file size, depending on the imaging parameters used. Therefore especially high resolution images, such as images captured with endo mode (75um) or large FOV images, require more memory. Unfortunately it is not technically possibly to show such images with less memory without degrading image quality. Please make sure to close any other programmes that might be using RAM at the same time, this might help to startup Romexis Viewer.

[@iflaholmaz5790]

yes I have the same problem

[@PlanmecaGroup]

Hi there, Thank you for reaching out. To solve this problem, please make sure that you are using an up-to-date version of the Planmeca Romexis Viewer software. The memory processing has been enhanced in the newer versions compared to older ones. You can download the newest version on our website: www.planmeca.com/software/free-image-viewer If you are already using the latest version, another potential cause for this error might be the memory of your computer/device. Romexis Viewer automatically detects the available memory on startup. If it finds that there is not enough free RAM to open the image, this message appears. CBCT images from a Planmeca device can be of high resolution and file size, depending on the imaging parameters used. Therefore especially high resolution images, such as images captured with endo mode (75um) or large FOV images, require more memory. Unfortunately it is not technically possibly to show such images with less memory without degrading image quality. Please make sure to close any other programmes that might be using RAM at the same time, this might help to startup Romexis Viewer.

[@valsalakannampurath3957]

How to fix error.... Not enough memory to open 3D data

[@PlanmecaGroup]

Hi there, Thank you for reaching out. To solve this problem, please make sure that you are using an up-to-date version of the Planmeca Romexis Viewer software. The memory processing has been enhanced in the newer versions compared to older ones. You can download the newest version on our website: www.planmeca.com/software/free-image-viewer If you are already using the latest version, another potential cause for this error might be the memory of your computer/device. Romexis Viewer automatically detects the available memory on startup. If it finds that there is not enough free RAM to open the image, this message appears. CBCT images from a Planmeca device can be of high resolution and file size, depending on the imaging parameters used. Therefore especially high resolution images, such as images captured with endo mode (75um) or large FOV images, require more memory. Unfortunately it is not technically possibly to show such images with less memory without degrading image quality. Please make sure to close any other programmes that might be using RAM at the same time, this might help to startup Romexis Viewer.