What is Agent Utilization | MIS |

In this video, I tried to get you , what is Agent Utilization , how we calculate Utilization Agent wise on daily & monthly basis . If you are working for MIS or WFM role or planning for it then it’s more important to know about Utilization, Here I have told you manual way in my further videos I will tell about automated calculation through Erlang Theory..

[@rohankamble7620]

All Video Is Knowledgeable, Good Work, Very Well,

[@wfmmorebyid1356]

Thanks for your valuable response.

[@ranjitjojo]

Superb, thank you for sharing your knowledge

[@intra-daytrading576]

Super 👌

[@samghosal308]

Kindly share an excel worksheet with data. It would be really helpful to practice while we learn.

[@wfmmorebyid1356]

Sure , we will do the same.

[@VikasKumar-ey9sw]

Aux time m kya tranning break include hota h kya ya fir quality break, or team huddle

[@mohammedabidali1972]

Hi sir, Good job👍 Sir small help iwant to know to calculate language wise utilization

[@wfmmorebyid1356]

THANKS FOR YOUR VALUABLE FEEDBACK Will upload soon

[@neeraj.bisht7]

Is there difference between occupancy+utalization?

[@ManishKumar-os8qy]

What is definition of utilization?

[@gopalpatel4160]

Isme toh kese bhi calculate karo 100% hi aayega sir

[@VikasKumar-ey9sw]

Kon sa break include hota h

[@vijayhaldar2512]

Bhai ye galat hai

[@fiber2156]

##कृपया हमें सिखाएं कि जेनेसिस डायलर का उपयोग कैसे करें##

[@billasushanth]

can you please share the worksheet, it will be helpful to practice

[@akakarun8]

Thodi si khud bhi mehnat karke bana le... Sab bana banaya chahiye kya.. khud banaoge toh ache se yaad bhi rahega

[@sunilsharma9689]

Something on schedule adherence pls

[@TheJoker-qq8of]

Its always Production hours/Staff hours

[@Jack-eo1nr]

Where can I download this file?

[@vijayhaldar2512]

Kyuki staff time kam aa raha hai

[@MI-yc2rv]

Galat hai

[@wfmmorebyid1356]

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