Our Range Rover´s Cracked Knuckle got Fixed by Land Rover

[@ColinGarner-h1t]

Your treatment of those people at Land Rover was spot on . There is nothing to be gained from raising your voice or being rude . Good job . ❤

[@urugvajchernamazyj6240]

If you were rude you'd be stuffed😂😂😂

[@scroungasworkshop4663]

Well done and a great result. We purchased a 2018 Iveco based motorhome with a noisy diff at the beginning of this year, 2024. It was well out of warranty but it had only traveled 40,000 km. After doing some research I found out it was a common problem around the world and it was a recall issue in some countries. I wrote a polite email to Iveco Australia detailing the issue and the fact that it was a known problem around the world and asked them if Iveco would “help out” with the repairs. I was hoping they might cover the cost of the parts OR labour but to our surprise they covered the whole cost of the repairs. In the end they tried three times to get the diff right and eventually had to replace every part in the diff including a new crown wheel and pinion. The total cost to Iveco was $9000 so we are very grateful to them and of course the diff is now quiet. Like you, I was very polite and just stated the facts. No complaining and no criticising. I also believe this approach helped to get Iveco to cover the cost. Merry Christmas and we’re looking forward to your videos again in 2025. Cheers, Stuart and Leanne from a very warm Australia.

[@davidbaker3270]

just reading your letter and our company bought 3 iveco daily vans 72 plate 2 trouble free the other had 3 differentials in 6 months or about that time the last one being a complete new axle never been a problem since believe its got 26 thou miles on it now mines 48 thou and never been any trouble and the other ones been just as good but good polite talking to our dealer got a genuine response

[@writeStevie]

Had the same issue on a 35S180 within 2k km from new. Iveco fitted a complete new axle under warranty

[@TheGrimReaper1]

I listened to your speech and i think a box of chocolates wouldn’t go amiss for that unknown lady in customer service. All the best from England.

[@lefuedebout]

A master class on behaving as a salesman and interacting with people when making a complaint.

[@aussiebattler7789]

My method of repairing clunks and bangs on my series 2A and disco 2 td5 is to switch off my hearing aids , works 100%

[@Dave-in-France]

My wife works on a similar basis, she turns up the radio really LOUD !!

[@philhealey4443]

Vmax of my Series One increases from 45 to 60 mph in summer mode with the roof removed as my mechanical sympathy allows it to go faster before I think it will explode.

[@stevek3036]

Well done and good for you to look into this safety matter - the majority of L405 owners will have no idea about this possible failure

[@Wolfie387]

Outstanding news Christian & Vera...well done. Good manners cost nothing and courtesy wins hearts and minds.

[@nelsyoung833]

You made the 1st time ever warranty claim in Germany in a diplomatic manner. That is why the dealer was left with no choice to grant it under warranty. Good job! Best wishes for the new year 2025!

[@Heritage4x4]

Sadly to say it’s not about being diplomatic, it’s is a very known fault even confirmed via JLR - Topixs (technical reference repairs library and other information to main dealers and independent repairs) and recalls within the UK, it was only a matter of time before it was picked up in Germany and now can be found on the German Topix found on the service campaign, in other words a in house recall, a free repair. Call it out for what is…….., JLR being thinking they are Teflon well not in this case.

[@urugvajchernamazyj6240]

They just watch Christian and Vera every Monday😁

[@darrenjones6478]

Yet another brilliant video. A perfect and honest talk from Christian explaining how he took on a big company with the facts in a measured and calm approach. I’ve even got the wife to watch your videos with me!

[@cjhickspe1399]

This series will need an update in 2027 or so when the Bundesministerium für Digitales und Verkehr responds for more information on this issue. Excellent work guys. You probably saved a life.

[@grahamwest1079]

Another example of how to treat people, great Sunday viewing as always, many thanks.

[@dingleydell3250]

Morning Vera & Christian thanks so much for the videos in 2024 it’s the highlight of a Sunday morning for me in the UK loved the all the humour and LR expertise with a few OMG’s thrown is great viewing. I’m an LR owner with two RRS a 2014 & 2018 and yes they have their quirks and faults but love them, my niece has a Velar with the ingenium 180 engine which has just blown a turbo and wrecked the engine and LR have declined to repair she is now faced with £15K repair bill for a known issue with the engines.

[@stevehealy1971]

I actually used to fit the upper control arms on the 405 and 494 at the factory in solihull

[@ivomihov591]

Finally! Thank you very much! The best KZbin video for Sunday morning!

[@johnjoseph911]

Fair play to Land Rover for repairing a car outside of warranty. It sounds like they were professional and looked after you well. A very happy new year to you both and your family….

[@Colinpark]

Good job as a ex-Federal Regulator I can attest that being polite, professional and having your facts really helps. Dealing with Departments/government, letters that are c.c. to other impacted departments and/or your local politicians always get more attention. Been watching your video to avoid working on my Series driveshaft and my L322 rear camera.

[@sheepdogman1]

Great video Christian and Vera. Merry Christmas and a Happy & prosperous New Year

[@CraigK80]

In the UK Report this through the DVSA if your vehicle falls outside the Vin range for recall. Great vid guys as always 🇬🇧❤

[@GaryMartino]

Wishing you both a healthy new year and a huge thank you for all you do here. Your videos are a big motivation to this old retired guy that started life as a car mechanic. My L494 is better off because of what you do. Just changed my left front air strut and it all came out fine. Thank you for your grace and patience in all that you do.

[@Vera_and_Christian]

Thanks

[@Dave-in-France]

What a brilliant video. You illustrated not only the quality of engineering knowledge that you possess, but also and equally import, your professional, calm approach to dealing with others, who may or may not help you depending on your politeness and courtesy. LR TIME is without doubt, in my opinion, the very best channel to invest your time on, for owners of newer (LR3 & LR4) Discoverys and RR LR 405 and newer.

[@philipmadhatter4006]

Another Sunday morning joy ❤

[@michaeldallimore8590]

Absolutely agree with keeping all interactions at a professional level no matter who you are dealing with. Well done for persisting with this one. I look forward to the video when the German authority issues a recall! Happy New year to you both.

[@michaeltietzCologne]

Ich "liebe Euch beide" - es macht immer wieder Spaß diesen Kanal zu genießen. Hoffe Ihr hattet ein geruhsames Weihnachtsfest - for today, I wish you all a happy new year . . . .Grüße aus Köln

[@jrnmller1551]

Well Done Kristian, your work experience helped a lot, when working with claims, keep emotions out off it!!! Merry Cristmas and happy new year to both off you!!

[@abbasmojarrab469]

Christian and Vera, congrats on getting the Mall Crawler knuckles taken care of by the Land Rover! In my humble opinion this issue could have been prevented if the parts were made of drop forged SAE 6000 or SAE 4130 steel, yes it adds a b 0:04 bit more weight, but the parts would last the life of the vehicle. Even drop forging aluminum ones that “don’t get machined on the outside of the knuckle” (the process that negatively impacts the structural integrity of the part by cutting the aluminum grains) would have been a better design. I was impatiently waiting to see the replacement knuckles just to see if they machined the outside of the knuckle.

[@petesmitt]

One of the things I do when assessing a vehicle for purchase is to see if it has all steel suspension..

[@rvarsigfusson6163]

It is strange that this part is not reinvented and made more beefier and stronger. It is just minor changes on it and not even noticeable for most people. Maybe there will be an aftermarket part on the shelf quiet soon..... Chine made!!

[@Td5Adventures]

There is a famous Swedish artist who died in an armoured L405 that crashed on a highway and no cause was found, according to the news. Check into it. His name was Lars Wilks. The L405 travelled in high speed with bodyguards and suddenly swerved into incoming traffic.

[@twig3288]

I read the Wiki article 🫢

[@johnmoruzzi7236]

Heavier vehicle driven hard will find weak points and cause failures…. responsibility is shared.

[@jackbrownakawillylee5646]

An exploding tire led the driver of the unmarked police car carrying Vilks to lose control over the vehicle, which crashed head-on with a truck. In June 2022, the Swedish Prosecution Authority stated it was “a tragic accident” as it announced the closure of the investigation after an “extensive analysis, with a technical investigation on the spot and the questioning of witnesses.”

[@danwaterloo3549]

Christian and Vera, Happy New Year! Glad the queen is up and running and safe and fun to drive!

[@Vera_and_Christian]

Thanks

[@simonbailey2151]

Thanks to you both for all the entertainment this year, best wishes to you and your family for 2025. I think I am part of the 1% in Germany who view your channel: also beste Grüße aus Frankfurt und guten Rutsch ins neue Jahr!

[@Anne6621]

when I was little my favorite tv show was The Adventures of Ozzie and Harriet and now my favorite Sunday morning tv show is The Adventures of Christian and Vera , OMG !! , Bravo Christian for giving a lesson on common decency and this is something sadly we lack in America , especially now

[@stephendawson9947]

Very impressed with JLR . Another great video and thanks for the tip on the tie rods. Hope you had a great Christmas and have a lovely New Year.

[@anthonyreed2228]

Well done guys, excellent job, no less than I would expect from you! A very merry Christmas and I wish you a prosperous New Year.

[@alan988]

I checked my 405 on the UK website and found that it was part of the recall , LR told me they would order the parts and fit them when I bring the car to them . They said there was no need for an inspection as they always need changing . It is booked in for the end of the month .

[@Vera_and_Christian]

👍👌🙋‍♀️

[@PietroH53]

And a Happy New Year to the both of you. Another interesting video. Your"Rant" (being personable to the Land Rover lady) was actually the Recipe for Life. Best Wishes!

[@kwinterburn]

Your method was perfect , using the Beaurocracy to perfection ,

[@scotsdunc]

it should be remembered that the €5000 cost is the retail cost of the repair & not the actual cost to JLR, although it will still be a substantial amount. Ive just had my 4 year old nissan NV250 works van with 56000miles in to the local franchise dealer here in scotland for excessive wear on the steering rack & they have agreed to replace it under warranty, no fuss or drama, their cost for workshop time was £180 an hour i think it was. Whilst main dealers dont often get it right its good to here that when they do they get the credit they deserve. All the best for 2025

[@johanndork5364]

When I was a motorbike dealer, we only got reimbursed for warranty work in a credit for future parts orders. Didn’t help our cash flow…

[@rvarsigfusson6163]

Did have a recall on my toyota offroad and mountain truck about steering issue. Didn't show up because I already did the fix with making it all stronger when I put on bigger tires on the car....... I felt it was just to get me in to the shop.....

[@scotsdunc]

@johanndork5364 it's not right is it

[@alfredearlydmin4395]

Christian i simply enjoy you and Vera's work ethics and methodology working on your land rovers. My ohpa taught me how to work on people's wagons.

[@garycooper6817]

I would like to wish you a Happy New Year and thank you for all the lovely videos this year you have made thank you very much again

[@jussihaukka9745]

Sunday's best thing, new video. It's nice to watch my own time in a Lexus. Happy new year!

[@bernelnery2191]

I have watch previous episodes about this knuckle and I am so glad that you got LR to finally got them to fix it under warranty 🎉

[@GrevilleRyan]

Another video well done and clearly explained for everyone to understand Vera and Christian. I had not expected to have my weekly LR fix due to the holidays, so I was pleasantly surprised. Thank you for a great year of being able to watch and enjoy your videos. I look forward to watching your videos next year even though I will move back to the Philippines in January. It was in the Philippines that I came across your wonderful channel so I will maintain my weekly LR fix when I am back. The sad part is that I will have to sell my own Land Rover before I leave. I love Land Rovers and used to supply the air suspension modules and ARC bar for them... Many a chuckle has been had over the year and I thank you both. Have a wonderful New Year Vera and Christian...

[@lordbrian6702]

Thank you for Vera being there at the end, I have a Mercedes that has never broken, I used to have a series 3 (1974) so this is nostalgia for me. I also being from the UK feel sorry for people who by our cars. LOL

[@byrney987]

I dont even have a LR, BMW owner but this is still the best youtube channel there is. Well done Vera and Christian 😂

[@WCSPete1]

It's interesting how the new knuckle casting line is different from the old. I had experience back in the day mainly with drop forged items where the old fellas in the company were 'Let Go' early and the newer less experienced guys made tools that produced the 'wrong' grain flow in the material which led to failure when machined ie not cleaning up.

[@garytilley3217]

Well done Christian. Many could learn from your wise advice on your approach with Land Rover

[@divendrazz4680]

You are both amazing people. Mr Christian. You are a honest and humble man and good things will come to you in some way. Fantastic job. Very detailed information about the process of making your claims. 👏🏻👏🏻👏🏻. Happy New Year 👍🏻

[@Vera_and_Christian]

Thanks

[@thomaskeane429]

VERA AND CHRISTIAN you are indeed professional's and thank YOU for another great video, im looking forward to YOUR DISCOVERY 4 VIDEOS AGAIN 😊❤❤

[@juergenbatschauer]

Alles Gute für euch im neuen Jahr, ich geniesse jeden Sonntag euer Video, macht weiter so!

[@davidjohnson4626]

Well done and a happy festive season to you both and the boys, from New Zealand. David (Discovery 2 V8) and Qunying (Freelander 2 diesel)

[@CharlesTimothy-en7to]

Morning Christian and Vera I hope you had a great Christmas and wish you a happy new year. Another great video and you are 100% right with your attitude with Land Rover. Stay safe you two.

[@NicholasTerry-p8g]

Another great video in-depth explanation.right approach will always get best results.Being polite cost you nothing,seems sadly lacking in our world at the moment.Looking forward to some new video in the future.

[@raimundo3621]

Chistian and Vera, it was great to have you all this year, happy new year to you 🇧🇷❤❤️

[@RSMGAZ]

Excellent video as usual and many thanks for that . I hope that you had a very good Christmas and had some relaxation time I would also like to wish you both and all your family a happy and prosphora's new year, see you next Sunday ,

[@shiftmotorsports9803]

Desktop mechanic here, I think the parts you replaced at the end are called end links. Tie rods go to the steering rack. Happy New Year!

[@johnready630]

Mechanic here (retired) stabilizer rods/arms which Christian does call them afterwards. :)

[@AJB1]

But desktop mechanics, retired mechanics and any sort of mechanics will know what he's talking about given he's just pointed at it, regardless of what name is used... For what it's worth I call them drop links!

[@Pesmog]

At my families car repair workshop we would call them 'anti-roll bar drop links' 🙂🙃 The internet uses multiple different names for these. 👍 I have changed quite a few of them over the years. Diagnosis is that there would be a rattle at low speed on a slightly rough road when driving in a straight line. Often when you jack the car up they feel fine, but to best detect the play or wear in the link knuckles there should be no twisting load on the anti-roll/sway bar. 👍

[@johnnyknap]

You did a great thing raising awareness of this problem! If the new parts are very similar in design to the old ones I wonder what’s to stop the problem recurring? Best wishes for 2025 and thank you for all the entertainment and education in your fantastic videos.

[@Gary-o7k8b]

😂 good morning guys, great video, wishing you happy New Year and I love how you smile so much when you’re driving the Queen always puts a big smile on my face too

[@roberto9666]

Vera and Christian, thank you so much for a great year of entertainment and instruction. Happy New Year from a D2 and 2016 L405 Vogue SE TDV8 owner.

[@nolinovio6748]

Your attitude and way of dealing with people go a long way especially if you treat people with respect. This can be an example for many of our dealings with not just Range Rover , but with many other dealings with people. You guys are so funny! “…women hate women…” 😅

[@HuntlelyScouting]

As evp of sales and been in our industry for over 36 years, your comments on sales is 100% true. People buy thru relationships.

[@danbreakey]

Great video! ❤ While the sway bar end links solve most of the clunking, I would also replace the sway bar bushings as they are cheap and easy. My final clunking was stopped after replacing the worn out front struts and engine mounts. In the rear I also replaced the rear shocks. My queen is a 2013 with 186,000 km.

[@user-hg2vo2bk2btoyotaray]

A great video as always 👏. A happy new year to you both and happy Landrovering !❤

[@rogerjeck9281]

thanks for the knuckle updates! glad to see the sway bar links fixed most of your klunk, I find the same thing on my various vehicles, those links seem to be generally underbuilt for the job at hand...happy new years😇

[@GunnarMiller]

SuperAlloy International is a well-regarded company (they supply to a number of automakers), so as the cracked knuckles are a supplier issue, I would imagine JLR would in turn have some recourse with them. As for the tone to take when dealing with an issue such as this, one of my great-grandmothers always said "you catch more flies with honey than with vinegar", which I suppose was somewhat ironic as she was 8th-generation Pennsylvania German, and Germans are usually 99% vinegar ;-)

[@Gast-v7w]

Surprise, surprise JLR Holland did repair my 2015 L405 also under warranty! It took me some time to convince them and had to do the “cracktest” by myself but after a while they came around. Vera and Sebastian again, many thanks for all the information and you probably protected me for a nasty incident.....

[@promethbastard]

Christian.. Sebastian is that guy who used to race in F1.. 🤣

[@avid521]

(check the names!)

[@tonysquibb]

I thoroughly enjoy your videos and humour Wishing you two a Very happy New Year

[@g-side4816]

Respect always takes you further, if I'm not mistaken there is a bullitin for knocking suspension changed a few arc pump valve filters that block up restricting flow great video as always

[@norb0254]

To be honest being rude gets you nowhere ,you just need to think how you would react if someone is being rude to you on the phone..You are trying to get their assistance after all...And i know it can sometimes be hard as some people can be unhelpful and have attitude..Excellent video ,they make my sunday mornings whilst having breakfast

[@user-hi9kg7hd7r]

Mine went (snapped last October 2023) definitely a recall over here in Uk 🇬🇧 must be nice to have your car back again.. 😊 Adrian

[@Robbie-in9ci]

Guys, Informative, Entertaining and hugely enjoyable.....surprised German bureaucracy is that bad.....I thought UK the worst! Have a happy New Year with good health and Happiness to you and your family!

[@garywilliams5675]

A very happy New Year, to my favourite couple, from Germany, please keep up your excellent channel 🥂 🎉

[@Vera_and_Christian]

Thanks

[@patrickburton6130]

Excellent review of the issue and your approach to resolve it.

[@anthonywilson4873]

I am impressed with your description of customer handling. There is a lot of psychology involved involving ego and ape side of brain. If you went on an expensive training course you would be taught this and be able to quote it. Unfortunately many people can quote all of this but their brains are not able to employ it in the instant of need. Stay calm, stay neutral, stick to the facts and be realistic. Less Stress, better outcomes. Take the emotion out it just gets in the way of rational thinking.

[@Quaker-sn5fr]

Happy new year to you and your family. Thanks for the entertainment this last year. You are my favourite channel. ❤🍾🍺😀

[@peterreynolds8443]

A victory for common sense. Love your videos. Merry Christmas and a Happy New Year

[@davidpattison5860]

Hi guys All the best to you both and your family for 2025 , Many thanks for all your videos throughout the year , I and many others I’m sure appreciate what you do, thanks Vera and Christian 🙏🏼🙏🏼🙏🏼 Regards Davy 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇹🇭a Scot living in Thailand driving a Toyota 👍👍👍

[@johnlawlor-ow3zk]

another very good episode best on you tube looking forward to next week 👍

[@DMoore-w2o]

I agree, I had a problem with the DEF system and premature timing chain stretching, out of warranty, on a low mileage Discovery Sport and Land Rover / Austral Land Rover in Brisbane fixed the issues at their cost. Disappointed we have the problem, but thankful that Land Rover stood by their product. Dan

[@remog38]

Thank you for a years worth of great videos Happy New Year

[@TheDaf95xf]

Christian what a gentleman you are when dealing with your Queen 👸 recall 👍🏻 It did make me laugh 🤭 when you said Vera would of shouted at the lady lol 😂 Lovely seeing the Queen 👸 trundling round 🤩 Wishing you both a very happy new year love Stevie 😍🏴󠁧󠁢󠁥󠁮󠁧󠁿

[@martvandenthillart9140]

Well worth the wait! As usual great video and even better your attitude to expose potential danger. By the way, I believe the supplier in Taiwan bears less responsibility than the designers and quality testers at JLR. The aluminium part was designed too much on the edge of component weight reduction. And/or with disregard of proper engineering principles for cracking...

[@Vanos2530]

Happy new year 🎉, absolutely agree with you there. Deal with people the way you would like to be dealt with, and you will rarely have issues getting what you need. I NEVER get my cars serviced at dealers and I have never been rejected on a warranty issue. Looking forward to another year of LR with you both. Best wishes from dusty Australia!

[@robertmoss9468]

Hi Christian/Vera, with a quick calculation on the US figures for repairing these knuckles is £80 million. But more importantly is how the US cares for its citizens. Can you imagine how much a law suit would cost a company if a US citizen was injured due to an accident involving these knuckles. £80 would be small cheese. You have done a super job in highlighting this problem with the Queen👍🏻 PS I was going to make a comment of women hating each other, but I think I’ll pass on this one 😐 Happy New Year Both

[@rvarsigfusson6163]

The cost i Germany is with a sale-tax and that is 17-18% in Germany I think. Then you can lower the cost with about 15% ..... and the RR dealer do not have to pay full price for the parts and and...... not so much as it seems to be but a lot anyhow.

[@robertmoss9468]

Thank you for your reply, I worked for GM and design faults are well reported what ever the auto company (Not LR I know) What ever the % is if theses design faults cause Death, then what is the cost of a life?

[@monzarace]

Good video. Thank you for lots and lots of good videos all through 2024, and a Happy New Year 2024-2025! Happy 4-wheeling from Copenhagen.

[@Vera_and_Christian]

Thanks.

[@gordonbritton3215]

Glad you had a good result pleasant persistence is always the way, have a lovely new year 👌

[@sukhwinderkainth3615]

Happy New Year and well done for a very successful and informative year. Great content, please keep them coming. Thankyou.

[@jollygreengiant7072]

Wishing you all a happy, healthy new year. Great channel, very informative.

[@bryangrimshaw5607]

don't worry, BMW had 1.5 billion recalls in 2024 according to Google. so LR is positively angelic by comparison. my 2012 Volvo was recalled for seatbelt replacement in 2022 10 years later. on the other hand my Australian Ford Falcon 2009 had none.

[@davidG-kg5xz]

As always, a wonderful watch on a Sunday, wishing both a wonderful New Year and look forward to more content in 2025

[@milabaigar]

Always look forward to LR Sunday 👍 happy new year you two 🤣😂

[@simonbarker2567]

Very good episode, intelligent and humorous! Have a happy New Year!😊

[@CanariesExplorer]

A recall should be mandatory as any sudden failure in suspension or steering components can result in serious injuries or deaths to road users. At marginal costs and discounted labour rates the real cost to LR should be much less than the retail prices you show, maybe €1500 per car.

[@henryfoster3212]

LR Time 💯 I hope you had a merry and happy Christmas and I hope you all have a safe and happy New Year I hope everybody in your family have a good year too thank you all for taking the time for making these videos cuz they always bring a mile to my face and make me happy to see y'all working on the raindrop😊

[@Rickwardful]

Excellent Video. Just to let you know that I had a front end clonking on my L320 RR Sport, on which I spent a fortune trying to stop, having initially started with the tie rods. It turned out to be a wheel bearing that was the problem all along! The next time it happens, they will be the 2nd thing I replace.

[@RolfIberg]

And that's why genuinely polite people stand out.

[@paulbainbridge6425]

Best wishes for the New year you two !!

[@aallan646]

That's something i learnt decades ago , be polite and respectful to the person. Remember, the person you first contact has no idea about your problem or situation. They didn't build it or design it. Only trying to sort things out, give them a chance. See these idiots on social media shouting and screaming down the phone at someone! Do you think anyone will go out of their way to help you after shouting for ten + minutes? Treat people how you would like to be treated.

[@umm4134]

You're my Land Rover Hero Christian and Vera Weldone

[@syncrosimon]

Great result, that’s some expensive parts. LR cost to produce probably more like €200 each side.

[@arronlunn308]

Well done. Great to see you get it sorted. A shame it's taken so long, but at least it's done. I wish you all an adventureous 2025 from UK

[@PhilipBloomfield-n6w]

Great video guys, glad you got it sorted, hope you have a wonderful new year from the uK, Range Rover sport l494

[@BerlietGBC]

Would be interesting to see the retaining device fitted to the VIN range 1 vehicles in the US recall Happy new year to you both ❤

[@waterpowerspaniels]

You two have a great New Year and congratulations on your win with Land Rover May the Queen continual to rule the Autobahns for many a year