Verizon outage: What happened & what is SOS mode?

Tech expert Burton Kelso talks with FOX 10's Ellen McNamara about Monday's nationwide Verizon outage that impacted thousands for hours. Many people reported being stuck in SOS mode on their phone, unable to send messages or place calls.
The issue started around 9:30 a.m. Monday. That's when DownDetector.com, which monitors online complaints about technology outages, saw a spike in the number of users reporting problems texting and calling.
The number of complaints about the Verizon outage had begun to slowly decline on Down Detector just after 12 p.m. ET but then plateaued when many users still had no service on their phones.
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[@Jpepperguy]

Of course it was an update 😂 good playbook! We’re all stupid out here!!!!

[@t.j.s8477]

MUST BE A DEMOCRAT

[@sergiozarate9739]

😂😂😂💀💀💀 facts

[@JohnBruno-yi1ex]

Guaranteed! Pos says ho use wifi! So you can get hacked ..fu@k verison!..

[@t.j.s8477]

UNRELIABLE? NO THAT WOULD BE VERIZON

[@t.j.s8477]

THANKS FOR TELLING US JACKASS

[@cindiemounsey4166]

This guy is clueless and blowing smoke up our .......

[@gregwilson6980]

I have a landline for emergencies. They are much more reliable than a cell phone. He's wrong.

[@lisascorp]

I agree. They were totally reliable for decades. But you don't see very many telephone lines up anymore, so it's possible they are less reliable now. I haven't had a landline since about 2006.

[@Beckyw10140]

Weird thing my phone dialed SOS AND my family said got a notifiaction i called 911. I not once touched phone and was in my pocket..

[@t.j.s8477]

VERIZON SUCKS!!!

[@rayjones7313]

SUCKS, YOU SAY? EVEN WHEN ALL THEY HAD WERE LANDLINES THEY SUCKED IN THE 80s. THE PHRASE "BIG DEAD DONKEY PRONGS" COMPLETED THE DESCRIPTION OF THAT TIME.

[@ShannonReed-rs3uw]

“Landlines are unreliable.”Hahaha Were not our cell phones unreliable today?

[@neilforker84]

Being an IT Professional, I knew within seconds what was wrong: sumpin was eff'd up

[@JohnBruno-yi1ex]

So what was it it? Maybe you should go work for those idiots who took all fing day

[@t.j.s8477]

LIAR!!!!!!!

[@richardmurphy9724]

Yes he is wrong they work for many years...we are in a mess up world now

[@JohnBruno-yi1ex]

It was probably a test for when they really fu@k us..big tech pieces of globalist sh!t pr!cks!

[@rincosplayerX]

I subscribe to all three carriers so this didn't affect me all that much

[@tristadexter9916]

No internet live in a country so no service no nothing it’s bull 💩

[@jptinc55]

Land lines are not unreasonable!

[@eugenedavis6792]

Thanks Verizon for the outage in which temporarily turn off my internet service!

[@cindiemounsey4166]

We have landlines and they work perfectly fine!!!!!

[@PlanetN3ptuneofficial]

Not only that playstation servers are down too

[@AmandaJohnson-i8x]

Landlines ARE TOO RELIABLE!

[@daniellelewinese1302]

5205 Jake Valley

[@t.j.s8477]

Hey Verizon!🖕

[@BreakTime10101]

I thought SOS mode let you call 911? He made it sound like you couldn’t.

[@lisascorp]

Right. ?!

[@LindaZeno]

My phone and tablet are both on Verizon. No problems. I also have Spectrum to switch over to if necessary.

[@shantzekimber8761]

I have both also now my spectrum WiFi just went down 🤦🏽‍♂️

[@Beckyw10140]

@@LindaZeno spectrum down too!

[@costapobre9522]

Tech expert?! Really? My 6 year old was able to solve it. VERIZON Garbage owes me MONEY!😮🎉🎉🎉😮

[@kylelinder4623]

How did your 6 year old solve this?

[@KristenBlack-vg3jx]

@@kylelinder4623😂😂

[@JohnBruno-yi1ex]

That's exactly what I'm sayin..credit our bills for ruining our days..they fu@k us if we are 1 hr late paying the bill yet they can ruin our day and we're supposed to say ...o it happens. I think not verizon you pr!cks!

[@Epin-Ephrine]

What makes you think they owe you money?

[@Beckyw10140]

@@costapobre9522 i agree wasnt able to use phone! No calls, no notifications til got home, couldnt use it...Thry owe money!!