veronica working at customer service

[@cdavid920]

"Not on this chipper Tuesday Morning" 😂

[@ITSACREWTHANG]

That line took me out🤣🤣

[@donaldchesser157]

I'm taking that

[@Hjaelteomslag]

Her tone while saying that was fantastic.

[@fabestar_]

What a beautiful response 😂😂😂😂. I was like whaaaat 😂😂😂😂😂. Love Veronica ❤

[@donnamoore9234]

Oo chyyyyyl!😂😂😂MY girrrrl!

[@rorenee5245]

Veronica's boundaries are goals

[@latoyaharrison5668]

Facts need to be more like her😊😂😂

[@TaniaDavis-d8t]

Customer Service life goals

[@KageKobushi]

If only corporations weren't more interested in having a better quality of customer, rather than quantity. Can you imagine if people actually got punished--like this-- instead of getting free things? Customer service is a hellhole if you've got no fallback. :(

[@DirtyJamesUK]

Veronica is definitely out of order here. Unprofessional. Too much sass and attitude. Just tell the customer politely that shouting or rudeness will not be tolerated at all moving forward and you WILL end the call if it happens again.

[@jamesTBurke]

Only if you're not the cause of the attitude

[@Sandshredder2]

In this day and age to get a real person on the line is a privilege. Be very nice to them.

[@Lulusvideos1]

So true! Now if people would only realize that and stop calling in with their nasty attitudes, trying to spread their misery! Soon they’ll be speaking to AI customer service reps, and they’ll wish they had been a little nicer to the humans they once yelled at!! Or worse, talking to call centers in other countries where you can hardly understand them. It’s already happening in my company.

[@jeanaprewitt9658]

To be fair, if it was easier to get a real person, people would be less pissed off by the time they got a real person.

[@atirad8]

​@@jeanaprewitt9658No excuse. Make a complaint about it . Don't take out your frustration on a human being, that's being arrogant. She isn't beneath you. jus because she's in service. Treat others how you wish to be treated.

[@atirad8]

Amen, and I only speak to a human being.

[@anthonyfrost9220]

Real and speaking english as a first language.

[@geographicoddity9444]

“My friend, Tone”. Lol😂

[@tetelestaijohn1930]

I can't breathe 😂😂😂😂😂

[@forest5658]

I spat my drink on that one..😂

[@reginamajors3687]

😂😂😂😂😂😂

[@andiem5150]

Tone? Tone Loc maybe? We all know Veronica is a "wild thang" in customer service circles. :)

[@TheSteinmetzen]

Is that Tone Loce

[@UncleMan3]

"This call will go CLICK and you will talking to my friend tone". Good one and will definitely be using that one very soon.

[@kdizzle839]

That's an oldie but goodie😂

[@JiggaDrew-uz4ki]

Yea she changed it up a little original it was. You wanna talk to my friend tone. Who. Dial tone click u hang up

[@BerylForrest]

😂😂😂 I loved that.

[@DarthIke77]

I did telephone collections for 2 years. The world needs more Veronicas.

[@allibababoo]

You're a p.o.s. for doing that job tho fr.

[@PFirefly06]

To be perfectly honest, collections are the worst calls you can get, and you called them, not the other way around. This skit might be accurate, but not anything to do with you.

[@DarthIke77]

@@PFirefly06 Exactly why I'm so much happier having left that predatory industry.

[@chosenlight7289]

​@@DarthIke77 I have to be honest I was in collections and hated it . I did not think it was predatory at all but the GROWN TAIL PEOPLE that REFUSED to PAY what THEY created then get mad at you because you had the nerve to call them. It was pitiful. Working there made me make sure to work at having my credit on point! You in debt and nasty like the cartoon idiot we listening too😂

[@coopercamacho]

Yea we do

[@PrettyDaised]

Her just casually putting on her lipstick is the exact level of calm I aspire to be 💙

[@lhurdle87]

Yep, it's called being unbothered. Goals.

[@Lulusvideos1]

Love that she does that so calmly, I work remote customer service and do the same thing. When I get a yelling customer I pull out my eyeshadow palettes and start swatching them on my arm. I just let the customer go on and on, when they finally shut it, I act very calm. I do whatever I can to stop that negative energy in my home. I’m quitting the first of the year and Veronica’s videos are helping me get through the days. 💄

[@Tally2727]

Veronica wanted to pretty her lips for that verbal ass whooping.

[@jamestodd9695]

Right

[@carolehayden8566]

🏆

[@things_i_say5951]

Will remember forever "I get paid to help you. I do not get paid to be yelled at."❤❤❤

[@Clevelandtrini888]

I love Veronica.... on this chipper Tuesday morning!😂😂

[@jocelynbelle2946]

Veronica code-switched real fast as soon as she got disrespected 😄

[@moderatecanuck]

Lol the Spanish Harlem accent came real quick

[@kylefrear7419]

"Call" became "cāwl" IMMEDIATELY

[@bash8387]

Amazing game

[@brazendesigns]

I’m convinced this happens to all of us from metro NYC, especially our moms when you get out of line 😂

[@jalaconey]

Definitely me. I match energy!! 😂😂😂😂

[@rubyblue444]

This call will go *click!* and you'll be talking to my friend "Tone"!! 😂😂😂😂😂

[@candyneige79]

I love her voice!!! 😂😂😂 plus she started with a proper English accent then girlfriend went Latina real quick!😂😂😂😂

[@cheddersnevets4106]

I had a "distinguished customer " tell me that i was exhibiting signs of micro aggression and he could tell i do this frequently (this dude loves free stuff and has complained more than once about someone for no reason). So i "broke down in tears" (not really, but he wants drama, he's getting Ophilia) and started professing how incredibly sorry i was for giving him any sort of negative emotion and begging for his forgiveness. By the time he hung up, he felt like a jerk. Mission accomplished.

[@belias360]

"He wants drama, he's getting Ophelia 😂" Period 😆

[@missbttrsctch]

😂😂🤣 👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾 *standing ovation* for Ophelia 👍🏾!

[@AM-..]

Reverse psychology…😆😆😆😆😆

[@DJRenee]

LoL 🤣🤣

[@american6183]

A++

[@lilys7431]

Not on this chipper Tuesday morning. 😂💀😂💀😂💀😂

[@bethweeks5943]

Yes! Hahaha - “this chipper Tuesday morning” LMAO!

[@doxcb4717]

Veronica needs her own tv show . I just can’t get enough of her 😂😂😂

[@PaulLanier-u3c]

I used to work at a call center. And for years I was afraid of getting in trouble. Then I became ready to leave whenever. So I tried to get fired. Apparently you can just say anything to those people.

[@EaglesQuestions]

Hell, depending on the place, some managers probably hope you do.

[@sadihamm9604]

Not all places let you say stuff like that to customers but if they won't listen talk over you or start using bad language they can disconnect the call in most call centers.

[@SasoDuck]

As it should be

[@MOMKAT1WV]

I had forgotten I did customer service on the phone. Almost 50 years ago. Not much has changed.

[@laticiadavis8627]

I worked in a call center for years where I worked if the customer was cursing at us were allowed to disconnect the call. I would often get my supervisor to listen in on disrespectful customers and she would disconnect the call.after I warned them if they kept yelling or disrespecting me I will disconnect the call.

[@blacktiger5985]

Veronica is teaching people how to be polite.

[@kberrie38]

I love it when they want you to pull up their account (without giving you their info) and expect you to fix their issue (which they won't tell you) while they scream profanity at you.

[@Jeslik]

to be fair, by the time you've gotten to a human who can help, you've already provided the phone-routing AI enough information about yourself for it to create and clone a duplicate of yourself. I know it isn't the CS fault that the system was designed to make you angrier, but i do sort of hope that my anger with the system and process somehow karmically passes through the system to ruin the penny-pinching bean-counter who decided they didn't need to optimize the system to improve customer experience. There is no reason i should need to re-provide my name/ address/phone/account multiple times on one call, trying to get an issue fixed.

[@ams197610]

​@Jeslik It won't change the system. You are just punishing the CSR.

[@dpc3324]

@@Jeslikthat’s a lot of words to say “I get angry and take my feelings out on people that I know aren’t responsible for them”

[@MikeDCWeld]

​@@Jeslikwhy would you think the human actually has any of the information you gave the phone routing software?

[@melissahelen88]

oh my god THIS. like, they'll call, interrupt your greeting, and just start ranting.. and then they're like, "what am i supposed to do? i need blah blah blah.." and you're like, um, who (the fuck) am i speaking to? can't really do anything if i don't know who you are 🥲

[@MOEMPR]

So many people need to hear this.

[@doctortimm3245]

Me ex-mother-in-law used to be so proud of her ability to get what she wanted when calling customer service. She would brag how she would yell at the CSRs, immediately demand supervisors, and threaten to get them fired. After she finished I looked at her and said, "So you verbally abuse customer service people to get what you want? That's not something to be proud of, anyone can be a raving lunatic. I bet you were on the phone for hours too, because they didn't want to help you." She was taken back by that, but before she could counter me I said, "I had a problem with [cellular company] but instead of screaming at them, I talked to them and they fixed my issue in 15 minutes. You spent hours and ultimately didn't get your issue resolved completely [billing error] and I spent less than that and got a new phone [warranty replacement]." Yeah, she spent nearly 3 hours screaming up the chain of command over a $7.00 charge on her bill, I got a brand new HTC One. Screaming only makes things harder and instead of helping, the CSRs were in full CYA mode due to her threats so it got dragged out.

[@astrophycis]

It's true, I work for customer service and it is much faster to resolve the problem when our customers cooperate. Many of them yell at us and I personally hate it because they refuse to answer questions that we need to properly identify the problem, it simply seems that they believe that those of us on the other end of the line have to know everything.

[@mjean6762]

My mom's that way and I was always so embarrassed by the way she acted (on the phone or not). Made me realize I never wanted to treat CSR's or anyone who is working at their job, for that matter, like crap. I have pleasant interactions, get my service and feel genuinely good about it. Some people are just miserable.

[@leelopez8605]

Profesional to Savage in 0.0 seconds 😂

[@MegaLorenaO]

OMG I love these videos so much. It truly helps us understand what our rights at work. Keep making more please.

[@williambiggs9752]

“My friend tone” lmao 🤣

[@spicesmiles]

Soo refreshingly well said Veronica! Maintaining your peace on these chipper Tuesdays. ❣️😅

[@lorit4320]

I love how she said don't play with me 😂😭😂

[@4789slydax]

Yay Veronica. Teaching people how to speak with service and customer service workers. Thank you.

[@daveolep7657]

Veronica sounds puertorican.

[@angelajackson5797]

Biddy, biddy, biddy, biddy, bum, bum. (I’m sorry I couldn’t resist) 😂

[@prettyxbonez96]

​@angelajackson5797 That is Hispanic or Mexican, lmao 😂

[@byofg3514]

She's NY Rican actually.

[@Electra-xm7lu]

That's a New Yorican accent... It is a fusion of black-american, new yorker, and Puerto Rican. Understandably, no one in P.R. would talk English like that unless they are from N.Y. True Puerto Rican accent, as in truly from P.R., is merely Spanish accent (no "th" or "v" and strong Rs and Ts) with a Puerto Rican flow.

[@Holdit66]

@@Electra-xm7lu On a visit to NY years ago my wife and I (we're from Ireland) got talking to a shop assistant who told us he was Puerto Rican and then said "You guys have a cool accent...I wish I had an accent." After we left we said to each other "What was he talking about, he DOES have an accent!" A week or so after we got home I was in a local supermerket and the American-sounding cashier told me the total which included a "fower" (4). "Is that a New York accent?" I asked her. It was. Made her day. :-)

[@jamestodd9695]

Found me a new hero. Veronica is a savage

[@TheWORD226]

I'm a Veronica and Veronica is representing!!!

[@RoniForReal]

Representing all of us!!

[@susanbazinet9664]

I work retail and I can tell you these customers DO exist. Veronica is my hero.

[@exertionofprivilege6127]

what an awesome world it would be if we were allowed to match customer energy! i think ppl would be much nicer when talking to strangers

[@DaraMoore-q5i]

I mean just do it. Nobody gets paid enough for the disrespect these customers think they can pull. You want me to do something for you but you coming at me shitty? I retain the right to refuse service, baby!!

[@stephj9378]

I always give them multiple thanks for their help . Never have a problem .

[@missbttrsctch]

You ARE!

[@tombase-rd6xg]

@@DaraMoore-q5i And you'd be fired so fast that you'll find yourself on the unemployment before you even know it. Customer service lines/call centers teach you not to do that or else. You have to remain calm yourself, because the calls are recorded.

[@robero11]

"Mr telephone man there's something wrong with my line." When I talk crazy to customer service, I get a Click every time.😂😂😂😂😂😂😂

[@cool_cat007smoove]

Indeed 👍

[@MOMKAT1WV]

Talking to my friend Tone. Love this. I actually love talking to customer service. So educational when both parties are polite and kind.

[@smorgasbroad1132]

Ack! I'm having flashbacks of my days in customer service. I wish I had had Veronica's wit and permission to give the verbal "()itch" slap. My friend was the "hold" button. Let them stew awhile. This is why I'm always very polite to customer service people, in public or on the phone. Veronica rocks!

[@nursemikole]

That caller chose violence and Veronica said NOT TODAY Buddy.

[@Browns2446]

One of the best I love Veronica’s voice Latina for sure possibly from NY!😂😂😂😂

[@octaviacarrero-falkner4762]

I am such a Veronica. Okay I love these little cartoons❤❤❤😂😂😂😂

[@smileyface5610]

Not in this chipper Tuesday 😂

[@samanthaking4360]

Veronica girl speak the truth

[@tessw9744]

You can be angry...getting thru the voice menu is frustrating enough, and getting passed around from person to person can make you angry as heck! But when I get to each person, i try not to carry any attitude towards them, because its not their fault they work for an inefficient company. 😂 And i always ask for the supervisor when i get a good service rep, so i can give them a glowing review. They hear a lot of complaint all day, they need praise when they do well.

[@NearonTC]

👏🏽👏🏽

[@kaygeeRandomness]

Veronica is my bestie in my head

[@things_i_say5951]

This is the job training we need.

[@candacechew76]

I worked retail for 5 years(in a pet store). We had a customer that got up in my face and told me that my job as customer service was to give him whatever he wanted because he's the customer and the customer is always right. I leaned over the counter to get as close to him as I could and told him, "You're right, the majority of my job is customer service. However, that does not mean that you get to use me as a verbal punching bag. I will not tolerate it. Now you can either pah for your things and go or you can just go without." He paid for his things and left and I never had another isdue with him. Didn't get written up for it either. My GM defended me and supported me.

[@overcomingobstaclescreates1695]

Good, because it's BS when people get written up for not letting others disrespect them. Healthy boundaries are a wonderful thing!

[@knightconsultingllc]

Oh my goodness! I’m obsessed with this channel. Thank you! It’s brilliant ❤😂😂😂

[@Chet_p762]

Veronica is everything and then some 😂😂😂

[@jasonkowens6820]

It's funny how Veronica and the customer switch between thicker Latino accents based on who's giving the other attitude

[@karicewillis]

I like that the same Voice Actress voices both Veronica and Veronica's Customer. 😀

[@xiaxiefrank3479]

Veronica is savage! I wanna be just like her

[@deyaniravelez3008]

❤❤Are you from New York? Cause boyyyy... the accent is allll us

[@runnyjonn74]

Literally on the ground laughing. I like Veronica so much 😂

[@hittrennathompson8286]

😂veronica😂 it's true girl...i have not heard that one in awhile...change your attitude or click you will be talking to tone😂😂😂

[@sharaa.5011]

I swear Veronica reminds me of my friend who is Puerto Rican and lives in the Bronx!

[@KyeKaiN]

I run into this girl on IG every now and again. She’s from New York.

[@nickmorphis7020]

My friend tone had me dying!!😂😂😂

[@OffTheBeatenPathWithRiver]

I want to hire Veronica! 😂

[@richardcampbell1851]

Don't mess with Veronica.

[@nastynat1001]

Exactly

[@barbfrontczak1791]

Ha lol 🤣 do you want to talk to my friend tone had me cracking up

[@TamikaCowart]

I love Veronica so much I never knew I much I needed this so glad I found her videos thank you keep them coming

[@temynator]

Real new Yorker right there 😅😅😅😅

[@tw8464]

Veronica is the hero of humanity and the working people of the world 🌎 👏 ❤

[@patriciabrown8666]

Veronica is standing business 👊🏾🐐🎉🤣💯

[@sommerfranklin9421]

Veronica is a True Hero for any and All service workers everywhere!!! 💜💜💜💜🔥🔥🔥🔥🎂

[@andrewcollins9702]

All the skits with Veronica are the greatest

[@AnamiShall]

"I do not get paid for you to sit there and yell at me" and that's on, period!😂😂

[@XsxLife]

I would definitely date Veronica!!! She got that New York Puerto Rican Boricua swagger 🌹🌹🌹 If your her Sword ⚔️ she will be your Shield 🛡️

[@angelataylor5698]

You'll be talking to my friend Tone😂😂😂 (as in dial tone👏🏾).

[@francieelias2138]

This is my favorite of all the Veronicas!

[@michellegaudio5310]

I LOVE these videos. The writing and Veronica's voice is absolutely addictive. Bravo! 😂

[@RobertoDeNegro]

Nahhh, you gonna have to repeat all-dat😂

[@sammysam2615]

Everyone, everywhere at some point working with the public has felt exactly like this

[@marcus813]

That customer chose the wrong CSR to play with!

[@myreonfrierson9222]

"Veronica for president", she's getting my vote.😅😅

[@linaroserodas3552]

😂😂😂😂😂❤❤❤❤ sounds like my cousin at her job ..😅

[@noclem8624]

Yooooo!!! Veronica is the truth and she’s from NY, don’t play wit her! 😂

[@Yomush]

I literally never had a problem with customer support whenever I call them. You just have to remember that they are people too and being polite goes a long way. Trust me if you calmly explain what do you need they will be happy to help you as much as they can and if they can't solve your problem they will be more inclined to pass you to someone who could

[@garlandgates9650]

You'll be talking to my friend, tone! To me out 😂😂😂😂😂😂

[@kjhaygood]

If I Ever Have to go back to customer service I’d Have to pull my scripts from the book of Veronica for sure. I really didn’t mind helping people but them yelling at me was traumatic.

[@jessiejammes8038]

Veronica is my hero 😂😂😂❤😂😂😂

[@OptimusPrime-qm6dq]

How I wish we could do this.

[@FeliciaStands]

You can just don’t swear and remind them why your checking them you’ll be fine just don’t be rude first

[@tiglesias7334]

I love veronica,she is my hero

[@zawjatsaid1]

I see myself some times in these rude customers before I was on the receiving end of it. If I catch myself acting up, I try and catch myself. No one deserves this

[@hippiechic6772]

This is Nuts! The "yeah, yeah...whatever, just pull up my account!".... Seriously?? . The caller does not even give their name and needs to address her attitude before making phone calls . Veronica is priceless

[@cathydraper3554]

Perfect in every sense of the word

[@preciousblackstone5051]

I am ❤ing Veronica. Solidarity sista! For real! And she had the nerve to ask, are you going to help me? Yeah, you and "Ton" can have a conversation 😂😂😂😂😂

[@adrianwoodruff1885]

"Also, you did not tell me what the problem was. I cannot provide the support part of 'customer support' if you don't tell me what problem you need my support with."

[@sweetkittykat2000]

As a nurse, when I go in to a patient's room and they immediately start with being rude to me, i tell them, "I'm trying to help you and you are being rude to me. I'll give you some time to calm down and adjust your tone before I work with you" and I walk out of their room. If they're major assholes, they'll be demanding I immediately come back as I walk out the door 😂 Be rude to me and you will get the bare minimum.

[@angrygrim1394]

Man!!! I love her!! hahahah I thought you was yelling at one of your kids not me.

[@theninjacat7200]

The truth...the accent. Just love it!

[@MarkieMcG.]

This is a whole mindset. It's holding your boundaries without being disrespectful in return. Understanding that someone else's emotions have nothing to do with you. You really have to be in tune with yourself to show emotional intelligence when someone is berating you. This is a lesson for us all.

[@borncreativity7268]

Naah you gone have to repeat all that because you start yelling and I thought you was talking to your kids or something cause I know you ain’t talking to me like that! Not on this chipper Tuesday morning!! Baaaahaaaaaa 😂😂😂😂🤣🤣🤣💀

[@rdsims8809]

I LOVE VERONICA!!! VERONICA FOR PRESIDENT!!!

[@rob7942]

Not "my friend tone." Lol😂

[@carly689]

I LOVE these! Bravo!!!

[@yvonnefigueroa9165]

Hilarious 😂😂😂😂😂. Messed with the wrong one

[@crystalmoore5288]

Chipper Tuesday morning took me out 😂😂😂

[@lauram4030]

I love every bit of this. I hear what my hard working mom goes through everyday and wish she had this type of backbone. She doesn’t get paid enough to deal with verbal abuse like this on the daily. Society needs to be better. Every time I call customer service they act shocked that I’m respectful toward them and that’s sad as fuck.

[@Lulusvideos1]

My son says the same thing, he says my job is abuse and wants me to quit now. I tell him I just have a few more months to go before I can retire so I’m tolerating it for now. If I weren’t retiring soon, I would definitely be looking for another job.

[@chelebelle2223]

GET AFTER 'EM, Veronica!! 😂❤

[@kathaysong5377]

I love Veronica.

[@Fran-mh2ef]

I love her voice inflection!!!❤

[@splendorneko2788]

My superhero Veronica

[@natashaosborne5561]

Not on this chipper Tuesday morning!😂

[@andrepretorius4702]

Veronica needs a raise!