Vestiaire Collective Storytime - Buying & Selling Your Luxury Designer Handbags

[@RominaRoseMay]

Hey darlings! Let me know what experiences you have with Vestiaire Collective - have you ever bought something from them or sold your designer handbags with them? Xx

[@leilaamro2575]

I bought boots that were listed as never worn. They came in the mail and SURPRISE they’re used! Not letting me sending them back even though that I contacted them two hours after receiving them. They are scammers please watch out

[@giotakanli1117]

I have amazing handbags but I am not able to sell them on Vestiaire:( They are there for over a month now… Any suggestions?

[@RominaRoseMay]

@@giotakanli1117 It can easily take a couple of months to sell your bags on Vestiaire Collective. That's ok if you have a certain price in mind. If you want to sell your bags quicker, you can always think about reducing the price - I hope that helps!! 🤗❤ Xx

[@kizzylam517]

I've heard so many mixed review stories about Vestiaire. I've bought two bags from there so far and luckily they came as expected. I also tried to buy another two but the bags didn't pass the authenticity check which is somewhat reassuring although of course disappointing. The one thing I would say is that their customer service isn't particularly good when you have a question or a problem which is probably the only thing letting down that platform.

[@RominaRoseMay]

Oh wow - that's reassuring indeed! 😊❤ This is the first time I've heard from someone saying certain bags haven't made it through the authentication process. Thanks for sharing your experience with us - I just received a new bag from them in the mail yesterday and I was lucky this time too 😉❤ Xx

[@heyitsmeJLC]

VC is amazing and I totally agree that there are so many beautiful gems to be discovered on the platform ✨ Excited for your upcoming reveal 💚

[@RominaRoseMay]

I've actually received the bag in the mail yesterday and the unboxing video is up now 😊 I couldn't be happier with the bag this time - she's absolutely stunning (and just like you said even more so in person) 😄💖 Xx

[@CS-ly3lx]

My experience buying from VC has so far been very good. I appreciate that they ask what country you want to buy from. So if you are based in Europe, for example, you can specify that you only want to see items offered from European sellers. That saves you import taxes and high shipping rates. My most recent purchase was from a seller who noted "from a non-smoking household without pets." I found her very considerate to mention that.

[@RominaRoseMay]

That's really nice indeed! 😊❤ My last two experiences buying from VC have luckily been better too! I'm gonna reveal the latest bag I bought from them on Friday. Thank you so much for watching and sharing your experiences with us 😊❤ Stay safe Xx

[@Kadelle]

thanks for your honest thoughts on your YSL bags! They are both beautiful, but I can see how you may not use them *as* often! I have only bought on VC, not sold. But now I think I would even consider selling on there someday! :)

[@RominaRoseMay]

It's definitely an easy and carefree way of selling 😊❤ I've actually received my new bag from Vestiaire Collective in the mail yesterday and this experience has been a lot better than my last one - I couldn't be happier with the new bag this time around 😄❤ Xx

[@JenniferMartinez]

What in the world?? SO not the same bag. I’m glad you got your money back :) I love your earrings 💕

[@RominaRoseMay]

Thank you so much love 😊❤ Yes, it was quite an unpleasant surprise haha 😄❤ Thanks for watching and stay safe Xx

[@veraw5063]

I sold several bags on VC and like you said they are very reliable! I always received my payments on time and I feel it's an easy and carefree way of selling Xx

[@RominaRoseMay]

I feel exactly the same 😄❤ So glad to hear your experiences with them have been positive too 😊❤ Xx

[@veraw5063]

@@RominaRoseMay

[@veraw5063]

@@RominaRoseMay I watched your Bvlgari bag unboxing again and I'm madly in love with your bag. I really wanna find one too x

[@RominaRoseMay]

@@veraw5063 Haha 😄💖 I'm sure you will find one - keep me updated Xx

[@yohanadiahs9960]

VC is amazing when finding good deals, and no website can beat the variety of items that are offered there. But yeah, sometimes we're just 'unlucky' (probably 5% of my purchases were not as expected)...

[@RominaRoseMay]

I totally agree!! 🤗❤ Xx

[@TheCenia3003]

I really want this little Dolce & Gabbana bag that I can only find on their site but I'm afraid to buy since there are soo many negative reviews (from the buyer's perspective).

[@RominaRoseMay]

If there's an item that you really really want and you can't find it anywhere else, I would risk it 😉❤ There are still many more positive reviews than negative ones - and I've received my new bag from Vestiaire Collective in the mail yesterday and I couldn't be happier with her this time 😊 The unboxing video is up now if you wanna take a look 😄❤ Xx

[@robinm1164]

Thank you for sharing your experiences with us! Sadly I haven’t got any experience with Vestiaire Collective. Usually I’ve purchased preloved/vintage items from Fashionphile, and with them I’ve only had excellent experiences. However, their prices unfortunately tend to be very close to the retail store prices.

[@RominaRoseMay]

I completely agree - I love love love Fashionphile even though they are a bit more on the pricier side 😊❤ I do have quite a lot of bags from them in my collection and I stalk them almost every day haha 😄❤ My new bag from Vestiaire Collective arrived in the mail yesterday and the unboxing video is up now - I was really lucky this time and I absolutely love the new bag 😊❤ Xx

[@marjan3010]

Vestiaire is my favorite preowned website. Even though the duties are high for US customers, I prefer Vestiaire over Fashionphile all the time. At the end of April, I bought a LV Neo Noe in "never worn" condition from a private seller. I could not be happier with my purchase. It was as described and in brand new condition. Sorry for your bad experience! I do prefer a private seller because they are more flexible in their price adjustments. And I looooove Bulgari bags! It is on my wish list but they don't appear as often on the Vestiaire website. Thank you so much for this informative video.

[@RominaRoseMay]

Thank you so much for watching 😊❤ ...and I completely agree - private sellers are a lot more flexible with their price adjustments than professional sellers. My Bvlgari bag actually arrived in the mail yesterday and the unboxing video is up now - I'm so happy with the bag and I was really lucky this time. I hope you'll find your perfect Bvlgari bag soon too 😊❤ Xx

[@marjan3010]

@@RominaRoseMay Thank you. Can't wait to see your Bulgari bag!

[@mistyminnie730]

I’ve also heard mixed reviews! But I just purchased my first item from them! They’re a professional seller so hopefully no issues! Thanks for your perspective!

[@RominaRoseMay]

Fingers crossed! 😊❤ Do let me know about your experience with them once you've received your bag. I've actually just received my new bag from Vestiaire Collective and I couldn't be happier with her this time - the unboxing video is up if you're interested 😊❤ Thank you so much for watching and stay safe Xx

[@imtubing]

love your honesty and perspective

[@RominaRoseMay]

🤗❤️ Xx

[@sandyjean-baptiste368]

I just brought my second bag yesterday from Vestiaire Collective & it’s another Chanel bag, it will also be my last....lol. The 1st bag was from an Expert Seller...the vintage Chanel WOC was listed as fair condition, but there was nothing wrong with the bag that a leather cleaner didn’t fix...but this time I purchased a Chanel cloth tote in good condition from a private seller. Just waiting patiently for my new bag 😉

[@RominaRoseMay]

I can't wait to hear more about your Chanel cloth tote - I've actually just bought one too recently, on my trip to Japan! 😄❤ Did you see her? I made a reveal video about her (she's printed with many many flowers and she's from 1997) 😊❤ Which cloth tote did you get? ...and I've actually just received my new bag from Vestiaire Collective in the mail yesterday - I couldn't be happier with her this time 😊 The unboxing video is up now ❤ So happy we are both such pre-loved bag addicts haha Xx

[@Serena_9]

They charge too much commissions from the sellers and authentication fees used to be included with the sale price, but they have now charge buyers for this service and delivery charge. However, it seems a bit safer than buying something from eBay .

[@RominaRoseMay]

I completely agree - even though they have reduced their commission fee, it's still too much. Wherever I can I always try to sell my bags privately before listing them on VC but with the reduced commission they are still a better option than many pre-loved shops 😊❤ Xx

[@Serena_9]

Romina Rose MayIt may sound Funny, but I would prefer to sell my stuffs of eBay when they do like £1 commission fees every now and again and I buy pre-love from Vestiaire. The fact is that I know I am selling authentic goods so it’s better for me not to pay too much commissions :)

[@RominaRoseMay]

@@Serena_9 I completely understand 😊❤ That's a great way of doing it! I had a really bad experience with a buyer once and VC just gives me a feeling of security - it's an easy and carefree way of selling. But yes, eBay sounds like a better choice with only £1 commission! 😊❤ Xx

[@angelicat9623]

@@Serena_9 Be careful with eBay as it always on buyer side. Heard horrible stories that even item was delivered and had proof of delivery the buyer claimed that she received an empty box and got refunded. Some used the bags, almost destroyed the bags in good condition, returned authentic bags claiming the bag was fake and received refund leaving seller with bag much lower in value

[@mnl4455]

I have a very bad experience as a buyer because whenever I pay, the sellers either change their mind after they confirm the item is available and then just lie about why they cancel later, or even remove their account, and then I have to wait for the refund and stress about it, at this point I don't know if I would buy again it's so disappointing...too many people posting there just to see if there would be a buyer :/..maybe it's better to buy from professionals or only people with many sold items I don't know...

[@RominaRoseMay]

So sorry to hear that!! 😔❤ Xx

[@mariellec.2028]

My experiences with VC were pretty mixed, too. I think I've bought five bags over them and only received two because either the seller took the bag off the site AFTER they had already accepted my offer and everything or VC canceled the purchase themselves because the seller wasn't shipping fast enough (I think they've got a 5 day rule). The other two times I once received an awesome bag that was just as described on the site and once I got a tiny micro bag that can't even fit my phone because the measurements on the site were off. Can't do anything besides selling it myself now but I definitely won't get my money back.

[@RominaRoseMay]

Thanks for sharing your story with us!! 🥰 I hope it will be helpful for people who decide whether or not to buy from VC!! 🤗❤ Xx

[@emmachengkl]

I ordered a Gucci Marmont from them which was supposed to be 'brand new' condition. I found three obvious creases/folds on the bag which they missed. I sent them an email, they apologised and said it'll never happen again. Three weeks later, (through my cousin) I bought a Dior Book Tote which also was also listed in 'very good condition' but when it arrived, I saw an orange stain on it. When my cousin emailed them, they said sorry once again and stated they'd never let it happen again (obviously it did happen again...). I'm just not a fan anymore sadly

[@RominaRoseMay]

I completely understand - at least they apologised and took the bags back I assume? You never really know what you get from Vestiaire Collective unfortunately. Thank you so much for watching and sharing your experiences with us!! 💖 Stay safe Xx

[@emmachengkl]

@@RominaRoseMay Oh..they were perfectly unhelpful. They said sorry and asked me to relist it. Stay safe too, cheers.

[@missindependent4711]

I just returned a bag I purchased from a private seller. If the seller does not disclose certain issues with the bag you will receive a full refund. That was my first purchase bye the way.

[@RominaRoseMay]

Happy to hear everything went smoothly for you!! 🤗❤️ Xx

[@elizaward2478]

I know there are mixed reviews about vc but I've never had any issues purchasing from them! love XXX

[@RominaRoseMay]

That's great! So happy to hear you've only had positive experiences with them! 😊❤ Xx

[@elizaward2478]

@@RominaRoseMay I just ordered a new bag on vc! a vintage monogram dior bag! love XXX

[@RominaRoseMay]

@@elizaward2478 Congratulations! 😊❤ I'm currently waiting for a new bag baby too 😄❤ Enjoy your new bag! Xx

[@david_dor]

I don't like that they edit my pictures. Some of the edits they do are poor. I have submitted a few pics I edited myself that look excellent with a white background and they think it's taken from a website so they don't except them.

[@RominaRoseMay]

I'm sorry to hear that - I didn't come across that problem yet. I'll keep my fingers crossed that they'll accept your pictures next time!! Thank you so much for watching and stay safe Xx

[@Chicago48]

I opened an account and closed it within 24 hours after reading the 1-star negative reviews for VC. I couldn't figure out where or how to contact the customer service. If they want to be a player in ecommerce they should have a US office and they should have online chat. That YSL bag -- you would think they would TEST the bag to see if a phone could fit! :) They just made the bag as a display and not a functional bag. Those bags you sell looking more like store display bags, not functional at all. They're pretty, but you can't put stuff in them.

[@RominaRoseMay]

Vestiaire Collective can indeed be a "hit or miss kinda thing" unfortunately. I had my bad experience with the LV Alma bag but just a couple of weeks ago, I also had two wonderful experiences with them (I ordered two Bvlgari Serpenti Forever bags). I think it's really important to do a lot of research into the seller and try and communicate with them as much as possible e.g. ask for more (specific) pictures to see if they actually sell the bag you see on the photos etc. They definitely have a customer service and you can contact them when you're logged into your account (or call them on the phone). Thank you so much for watching and sharing your opinion with us! Stay safe Xx

[@maereilly3596]

Thank you. Very informative

[@angelinacooper1133]

Their rating system is flawed. Sometimes very good condition means almost new and other times the item is actually in fair condition only. It's a hit or miss kinda thing x

[@RominaRoseMay]

I couldn't agree more - especially since my last experience with them was so bad... but I actually couldn't be happier with the new bag I received from Vestiaire Collective yesterday 😄🤷🏼‍♀️ The unboxing video is up now 😊❤ Xx

[@r.n.4934]

I agree... plus it takes forever for them to ship your items 🤷🏼‍♀️

[@Amal-nx3ic]

Could you please explain what direct send means please . I am new on that website. Do I have to pay the shipping when I sell something direct . I didn’t even say yes to that option 🥺

[@RominaRoseMay]

You don't have to pay for shipping as a seller. VC will provide you with a shipping label once a sale has been finalised!! Xx

[@shyglo879]

Enjoyed watching!

[@RominaRoseMay]

Glad you enjoyed it! Xx

[@ShweMyaukMyauk]

Very well executed video, detailed and also sectioned properly. References and photos etc Typish Deutsch! They are irresponsible and people have issues with them too. It’s easy to say that you have like 90% good experience but it just takes that one time to drive you crazy.

[@bella4644]

Hello, I just purchased a Balenciaga Velo bag from a private seller on VC. The seller is from Spain and it's direct shipping. I am in the US and I paid using Paypal. Will I be receiving a bill from customs? Thanks.

[@RominaRoseMay]

Hi there! 🥰 Usually Vestiaire Collective already charges for customs at checkout, however I don't know how it works with direct shipping 🤷‍♀️ It would be great to know, please keep us updated! 😊❤ Thank you so much for watching and stay safe Xx

[@alexandrumesaros594]

Hi Romina I am looking to buy a watch from Vestiaire Collective but I have never encountered a online shop that asked me for details such as the credit card Sort Code and Swift/BIC code. Can you please confirm that its how you add payment details? Because to me it seems really strange.

[@RominaRoseMay]

Hi there!! You only have to add your BIC and IBAN if you wanna sell with VC - you don't need this information if you want to buy something from them!! I hope that helps!! Xx

[@alexandrumesaros594]

@@RominaRoseMay You have been of great help since I couldn't find this information anywhere else. Thank you very much. 😁

[@mireyam4599]

This just happened to me I had a Gucci backpack that arrived and smelled like cigarettes . And another Gucci silk scarf that was ripped and both were supposed to be new 💔💔💔💔 I contacted vestiaire and they told me to send the items back and they would go through "another inspection" I don't understand how they made it through the first one in the first place .

[@RominaRoseMay]

I'm so sorry to hear that - any smell should definitely be mentioned in the description box. It's a good thing that VC at least offered to do a second inspection - please keep us updated as of what they decide to do. I really hope you'll receive a refund for both items ❤ Xx

[@mireyam4599]

Romina Rose May I have an update ! They decided to refund me for the items 😌😌😌😌

[@RominaRoseMay]

@@mireyam4599 That's amazing! Congratulations! 😄❤ I'm so happy to hear that 😊❤ Xx

[@rebeccalo247]

Just curious, are there reviews you can post on the seller? How would we know if this seller is good or bad besides seeing the badges they have from the site?

[@RominaRoseMay]

Hi there! 🥰 You can see the items they sold and read the comments on these items. If something was wrong with the sale people often leave angry comments haha! 😄❤ Thank you so much for watching and stay safe 😊❤ Xx

[@rebeccalo247]

@@RominaRoseMay Great idea, thank you so much!

[@r.n.4934]

i bought a chanel broche from them once and didn't have any issues but shipping took weeks :( xx

[@RominaRoseMay]

I think this happens pretty regularly - especially with private sellers. In the past, Vestiaire Collective gave private sellers a time frame of one month to ship the product while you have two weeks nowadays to ship your items before the sale gets cancelled - this speeds the process up. I try to always ship my bags off within 2 working days and most expert and professional sellers do that. So glad to hear you liked your broche 😊❤ Xx

[@r.n.4934]

@@RominaRoseMay that's definitely the way to go xx

[@RominaRoseMay]

@@r.n.4934 😊❤ Xx

[@aga2353]

I want to buy a bag from a Japanese seller, I live in the EU but im afraid of the customs. Did anybody have any experiance with that?

[@RominaRoseMay]

Hi there! 😊❤ You have to check how much % customs tax will be added to the value of your purchase in your specific country. You can easily google that! 🥰 For example, here in the UK we have to pay an additional 30% taxes. If you buy a bag for £1000 you will end up paying £1300 - I hope that helps! 😊❤ Thank you so much for watching and stay safe Xx

[@SaraH-wt7dx]

@@RominaRoseMay I'm in EU. If I buy from EU do I still have to pay tax?

[@RominaRoseMay]

@@SaraH-wt7dx Hi there! 🥰 If you live in the EU and you buy a bag from an EU country, then you don't have to pay for tax - I hope that helps! 😊❤ Xx

[@Amal-nx3ic]

Wer bezahlt eigentlich den direkt Versand ? Der Verkäufer doch nicht oder ? Danke im Voraus

[@RominaRoseMay]

Als Verkäufer hast du keine Kosten!! 🤗❤️ Xx

[@Amal-nx3ic]

@@RominaRoseMay danke Romina ☺️.

[@SD-ef7xk]

Did you get the bag from expert seller ??

[@RominaRoseMay]

No, unfortunately not. I got the bag from a private seller with no badge 🤷‍♀️ Thank you so much for watching and stay safe 😊❤ Xx

[@eugeniaamiri9886]

Do you Dell your earings?

[@RominaRoseMay]

Unfortunately not - but thank you so much for watching and stay safe! 🥰 Xx

[@SimpleCookie12]

Is this app free to download?

[@RominaRoseMay]

Vestiaire Collective is free to use 🤗❤ Xx

[@debraalleyne1760]

I just received my first item but it is fake and looked completely trashed!!! I'm so disappointed.

[@RominaRoseMay]

Hi there!! 🥰 If you bought the item from a professional seller just return it immediately. If you bought it from a private seller contact VC - if it's fake they are obligated to take it back. I hope that helps!! 😊❤ Xx

[@eugeniaamiri9886]

Are you from Uk?

[@RominaRoseMay]

Hi Eugenia! 🥰 I'm originally from Germany but I've been living in the UK for the past seven years! 🥰 Thank you so much for watching and stay safe Xx

[@josiegomz2350]

VC lost me @ 50%

[@RominaRoseMay]

They have actually reduced their commission fee but it's still too much indeed 🤷🏼‍♀️❤ Xx

[@asappooh6270]

😂🤣u so funny

[@RominaRoseMay]

🤗❤ Xx

[@catalinah5188]

Can you speak German? You sound so German when you speak English ☺️😅

[@RominaRoseMay]

Yes haha!! I'm German!! Xx