Client says, "Can I get a better price?" You say, "...

[@abzy3k1]

The 7 ways you can avoid discounting price. 1. Get them to remove things off their basket 2. Offer a lower priced model 3. Offer a totally different product 4. Offer the same product but a refurbished / second hand / used version 5. Offer a free service / training 6. Offer a gift 7. Give financial options / payment plan Thank me later

[@pratimambekar1587]

Great .thanks

[@JosephMcCray]

Victor, I have you be honest. You are flat out the best sales training guy I've ever seen when it comes to technical sales. PERIOD! End of story! I'm big consumer of technical sales training materials (at least 2 books a month), and been a long time Zig Ziglar fan. I have to give it to you and say that I've never seen anyone in this space with the volume high quality technical material that you have. I wish you nothing but the best and continued success good sir!

[@VictorAntonioLive]

Well, Joseph, you made my day :-) Thank you so much for the kind words! All my best. VA

[@hglhugodiaz780]

by the way, he don't like to be called "sir" :D

[@galanfink4028]

"I always give my best price"... and that's what I tell my customer. I'm not trying to get rich by ripping off my client but I DO want to justify my existence and my work.

[@bngr_bngr]

Ill go shop some place else.

[@TheRealJamesRussell]

@@bngr_bngr business owners don't miss customers that dont wanna pay a justified price.

[@bg1616]

@@TheRealJamesRussell "Justified" is highly subjective as well.

[@ericachungmd8163]

Thank you, Victor, for your videos!! I’ve only stumbled upon them this week and have thoroughly enjoyed the way you lay out the materials! Your voice is clear and strong. The outline of the material is easy to grasp. And you are very humble about it all! Thank you so very much again for all of your hard work!

[@AA-lq5pu]

Looks like I found my new game changer channel! I think I am going to be a new person after this. Thank you so much. Your communication is clear, conscience and extremely helpful, I love that go into the why which is very important since it enables the person to truly think with the data and therefore apply it.

[@Ankit-ce3jm]

I've seen many sales teachers instead of telling how to deal with such situations they start motivating saying you have to believe in yourself but this man right here is completely different from the herd

[@abadonslayed]

This is solid advice. Not corny unprofessional trash that most sales coaches sell nowadays. Thank you sir!

[@ExtraordinaryLiving]

Briiiiiilliant! 8:44 "For every concession you make, you ask for something in return." Right on, an eye for an eye ... *NOTHING IS FREE!* Ha! Even if we are "desperate" for the deal. *We train how people, customers included, treat us.*

[@VictorAntonioLive]

Thank you :-) VA

[@dhobbs1974]

That doesn’t work on, I pay bottom line price out the door no matter what.

[@kendrickking9945]

I love the podcasts. U provide the psychological reason behind everything which makes it simple to understand.

[@VictorAntonioLive]

Thank you Kendrick...great feedback! VA

[@johngibson3089]

Victor, you're good on this thing named SALES. I salute you and appreciate you. Thank you

[@raysfonexchange]

Excellent delivery & well put together..... my 1st time here, looking forward to listening to more material.

[@VictorAntonioLive]

Welcome Ray and thank you! VA

[@clydeb7713]

This is a true method I've used for years that usually works like a charm. Customer asks: can you do better? I look at them in a thinking position and say sure, then I give them a higher price! I then say it's better for me and laugh. I then say which price do you like better?

[@KingBean904]

Love this video. You're absolutely right when you condition your customer by giving discounts. This video also reminded me of family and friends seem to want discounts because you know them. I have to remind them that is a business not charity. That sounds cold, but to your first point, it conditions your customer. Nice vid VA.

[@VictorAntonioLive]

Thank you KB! It' is business!! :-) VA

[@JK-zl9cq]

How exactly do you word it though, like I know the intent and strategy, but I can't think of a way to say it without sounding like a dick...

[@matiasgibbs251]

Any advice on what to do with customers which we started with the wrong foot? (which we gave discounts and are now in the "special price" zone.)

[@PreeminentbrandsNet]

I really like his content. He is not just talking around the subject from a psychological standpoint. He is giving actual techniques.

[@VictorAntonioLive]

Thank you! VA

[@reinaldodelgado8370]

very good Victor, that's exactly what I need to handle discount objections. thank you.

[@VictorAntonioLive]

Good luck Reinaldo :-) VA

[@mikeviraraman6226]

Reinaldo Delgado l

[@bettycatuse7612]

Thank you! For going to the point and no around the bushes I listen to you videos over and over and over thanks for sharing these valuable tips

[@estebannegrete2718]

I just discovered you. Compare to other people I was following I believe you are the best by far. Thank you!

[@VictorAntonioLive]

Awwww.....Thank you! VA

[@mahdar1000]

I am more confident in selling than I was. You @ Gem of Sales!!! Thanks a lot.

[@VictorAntonioLive]

Thank you Mahdar!! VA

[@st3v3nb915]

That’s why I give a higher price all time even if the material is cheaper for me to get because I know they like to lowball so I don’t really loose any profit .

[@r0mm31]

As a newbie in sales, your training and guidance is pure gold. Thank you Victor!

[@VictorAntonioLive]

Make it happen and thank you! VA

[@incognito8325]

Finally someone that actually teaches something concrete. Thank you Victor!

[@VictorAntonioLive]

Thank you! VA

[@kenostubbs5356]

Such a Brillant technique...thank you

[@VictorAntonioLive]

Thanks Keno! VA

[@RepublicOfNoCode]

1. Take out what you don't need and let's recalculate the price 2. Have 1 or 2 scaled down version. (Good , Better , Best). If you can't afford Best go for the Good or Better ones. 3. Offer a substitute product. Buy this other product instead. 4. Offer an extra used product. 5. Offer a free service or training. Very similar to the previous one. 6. Offer a gift. 7. Payment plans

[@rondopham7178]

Mr. Victor, your the best!! Eighteen years in new home sales. I just finished Sandler Selling System sucks. Sandler tell you to be scumbag salesperson. I'm hooked with your system.

[@VictorAntonioLive]

Thank you :-) VA

[@timgroup9390]

Excellent, great solution. I hope u can have more videos like this. Thanks.

[@nelixnkes]

Often, I compete on price. K-Mart is getting crushed by the dollar store due to price. However, if people pay more... they get superior service. Sadly, in the real world, my customers will go with the company... that gives them the best price.

[@VictorAntonioLive]

When you're selling a commodity product and serve a market that doesn't have a lot of disposable income,...it's tough! VA

[@mukundnamase]

Thanks Mr. Victor!!! Your videos are very helpful!!! You are the Best👍👍

[@mobiletechno9717]

1:17 devalue the product is not good for future.

[@ramoslui116]

Love all your advice. You the man!!

[@VictorAntonioLive]

No...you're the man! :-) VA

[@anthonynoronha7636]

Well said. !!! This is Anthony from Mumbai, India saying God bless you Victor.

[@incognito9092]

Nice to hear expertise

[@Coopercaroline2000]

Amazing advice!! I wish I had listened to these advices years ago!!! Thank you!!!

[@danvroque]

this is exceptional value! wow! love this video!!

[@VictorAntonioLive]

Thank you!! VA

[@mishacol]

Thanks Victor! You are my teacher. Can you please make a video on "In other place they sell this product for lower price" objection?

[@SarahDunlap]

Ive listened to this podcast a few times and always take in something new each time. I sell high end fitness equipment and at times when I know the product the customer is buying is the absolute best thing for them, I would rather see them extend their payments than drop to a different item that wouldn't be such a good fit for them. I think those seven tips could be prioritized differently depending on WHAT and how you are selling. Thanks again, Victor! A++++

[@ngalindan603]

Learn't about Victor via Grant Cardone's event, man am pumped, what great content, back on phones again, first 5 figures in my business this month!!!!

[@nuitran1774]

I'm a big fan of Grant :))

[@PraveenKumar-qq6xc]

Your project is too good for me Sir. I am here in direct sale company named Forever Living Product International. Thank you sir for such amazing guidance to improve sales ability.

[@VictorAntonioLive]

Thank you Praveen! VA

[@PraveenKumar-qq6xc]

May I mail you my quarry sir. If you are comfortable in mail communication. Please share me you mail ID, I will be thank full to you Sir.

[@roshankiranti9750]

It is really awesome technique to deal with the discount...I am always asked to provide discount. Thank you for the beautiful tips I am gonna use it

[@piyushkeshwani4403]

thanks for making this video keep it up doing nice job from your every new video i learn something new thank you for your service

[@VictorAntonioLive]

Thank you ...VA

[@jabbarghaffarasad1309]

Victor you are my mentor in the sales marketing thanks for cool tips

[@VictorAntonioLive]

Thank you JA from VA!

[@vishalporwal3443]

HI Victor sir, i am from one of your youngest followers. I have been following your videos for a couple of months. I run a small scale business (PVC pipe manufacturing plant) and the main problem is how to convince distributor who is dealing with big brands to buys from a young company like OUR'S. If we talk about quality(pipe quality) our product is better or at least equivalent to the branded ones. Please share your views whatever you feel.

[@christiehobbs3827]

Wow Makes sense... I am doing to start doing this Thank You for all the great tips Looking forward to your new training

[@elsienongeih9721]

I LOVE THIS PROGRAM, HAVE LEARNT ALOT ESPECIALLY THATOF THE GOLDEN RULE. THANKS SO MUCH.

[@VictorAntonioLive]

Thank you :-) VA

[@ankreative9410]

Lovely. Implementing this right away. Thank you for tips❤️

[@ifrahsabeena2181]

All the ideas you shared are really brilliant! But I need to have a suggestion from you Victor that currently I have been working with an organization of Spain and their product range is too high for the salon because their product is only directed for the salons and nobody buys that easily. I mean everytime I have to face this kind statement that No, it's too expensive come up with low prices!! U know the salons owner are not easily convinced.. And that makes me feel somehow very disappointed.

[@VictorAntonioLive]

So you represent a company that has a high-end salon product and when you approach salons they say, "No it's too expensive, my clients won't buy it." Is that the challenge Ifrah? VA

[@adamlovetts2306]

I have been doing or giving lots of deals and discounts, I guess I am a giver? I also feel good when I give discounts! I don’t regret any discounts till the moment. I offer web hosting and website design services. I also did succeed in making a relationship with those clients and still help them whenever as needed. I think I am on the other side of the video message, feels good when helping others and giving them the best deal and discounts. Also discounts would be the first new signups.

[@mnoble247]

In competitive markets discounts are part and parcel of the process. This is especially true in markets where very little differentiates product or service.

[@kossisossou8345]

Thank you Victor

[@VictorAntonioLive]

Thank you...VA

[@robecampa1]

starting my own company and scared to death to call up custumers... thank you for your insight

[@VictorAntonioLive]

Be bold Roberta :-) VA

[@jrcolombianemeralds212]

You are the man Victor!!!

[@VictorAntonioLive]

Thank you JR! VA

[@howardbrownonline]

Great info!!! I agree with this to the MAX!!!

[@VictorAntonioLive]

Thanks Charles!! VA

[@beatricei.gardiner13]

I’ve learnt so much from your video sir. My word I had to subscribe right away. I love the advice you gave on not devaluing your product. I wonder though, how would you handle this question in selling handmade jewellery, “where did you buy your pearls”?

[@mopar21]

Only a weak customer asks for permission to get to the terms at which they will do business.

[@SamsteadPropertyLinks]

Thanks Victor, it's always insightful listening to you everyday.

[@VictorAntonioLive]

Thank you Samstead! VA

[@cottondai]

Awesome tip. Thank you Victor.

[@deswalford]

Victor, you are the tops! Thanks for sharing bro.

[@dhobbs1974]

As a buyer I never ask for a discount, I just tell the salesman that I’m only willing to pay a certain amount for the car, now that being said I’ll give him a fair offer, I’m Not trying to rip the dealer off. Sometimes they’ll say no but will almost always call you back in a few days to sell you the car at your price. Like I said before, they won’t call you back if you give a crazy offer but if it’s a fair offer, they’ll call you back because they’re not going to let that car sit on the lot, cars only make money when they sell, not sitting on the lot.

[@aleksandarnikolov144]

What you can do when a customer asks for a discount is: Mr. Customer, I understand that the solution (x product) doesn't meet your budget requirements. Based on my experience, every time I've asked my management for a discount they always ask back for some sort of commitment. With that being said, if I get you that extra 5%, would you be able to place an order with me by the end of this month? If he says "Yes", you've go the psychological lock on the prospect. Then you come back to him after 2-3 days and you say this: Mr. Customer, I haven managed to get you that extra 5% only by the end of this month (that he actually committed for). This way you do not lose your credibility and you demonstrate how passionate you are in order to meet the end user's prerequisites. This has worked for me many times. I hope it does work for you too. However, I do like this video. Victor is a sales God! :)

[@lolokfdxtdxtd]

I disagree with a lot of this. I think it sounds very conceeded to tell a customer "well I know you can't afford this" and somewhat insulting, and could easily destroy rapport. at my workplace, we create repeat business by giving a customer a good deal on their first purchase, so that they will come to our store, and not best buy or other electronic stores. The more times they come back to us the more money we can make in the long run. People will also spread information like , "oh I went to this store and they gave me a great deal, you should go here!" That kind of word of mouth is great for market share. It creates a memorable experience when you can give a customer and aggressive price, because it gives returning customers/potential customers a reason to shop with YOU and YOUR store rather than best buy. One I can definitely agree with is offering financing. It sounds a lot better than "well why won't we look at something else since you can't afford this." I'd love to hear your thoughts on this.

[@chrisbaker2669]

I as a customer will always ask for a discount it works a lot of the time.

[@027JABD]

Love this advice. Thank you!

[@ricardow.paulsen8172]

Thank you Victor. Great help!!

[@rafaellarios3707]

I once faced a one year service contract with monthly payments discount request by saying to the customer he would get a discount only if he wrote a check for the full year right on the spot, and he agreed!

[@VictorAntonioLive]

Nicely done Rafael! VA

[@chineselearn598]

1000 thanks for so wonderful and practice tipps.

[@jayeshbhatt7148]

In India if you don't give discount your boss gives discount to customers because boss is always right and boss have different stand.

[@williambarabanitz3858]

Guy shops for a Toyota Corolla @ 5 dealerships. He buys the car @ the business that gives a discount. The commission is less, but the product is sold. The only vehicle that I bought @ the advertised price was a Land Rover Defender 90. All the other dealerships were charging a premium for the limited-production vehicle. Has Victor ever sold anything?

[@renemarquis6322]

Thank you for uploading those videos! Great content!

[@ianpotoski4377]

If the customer absolutely needs the discount on the purchase for a service not a product, how do you ask for something in return? Example: XYZ Pest Control sends a sales rep to sell preventative termite coverages. The total cost for the preventative treatment is $1,300.00, customer says, "I need a discount, then I can buy." Since this is selling a service, how do you ask for something in return?

[@VictorAntonioLive]

Extend the contract comes to mind. Mr. Client, I am allowed to give a 20% for clients who are willing to extend our contract for 2 years instead of one. So, would you like to do a 1 year at X or 2 years at Y? Does that help? VA

[@wamanijacob6277]

this is better than "Believe in myself stuff".

[@nilimahaldernilimahalder8244]

Yes it has happened to me...they lost trust for over discount

[@hassanbenjamin1765]

Really a gem Mr

[@carinasoria8445]

Thanks Victor it's been very helpful your video thank you so much

[@stefjoseph-kruyswijk6892]

I already felt uncomfortable when I see no price while shopping. Now I get another eerie feeling when they start throwing discounts around. Thanks...

[@couponsanddailybargains]

Enjoyed the video. Great information.

[@accurateart1717]

I was literally thinking about that last scenario throughout and when I heard u talk about that after all the ideas I’m like hell yeah victor is a genius and idea u gave about that last situation made it all worth

[@michaelbetti2107]

wow that is brilliant excellent strategies

[@kostalanis4984]

You're the man Victor!

[@InayetHadi]

I hope you would do a reality show working with a business owner to make cold calls and get more clients.

[@InayetHadi]

I would be your first business owner contestant.

[@VictorAntonioLive]

Hmmmm...... :-) VA

[@danwood6172]

I'm thinking about going back into sales. I struggled on customers saying "You are going to say that your the best company to deal with...cause you want a sale cause your on a bonus or commission (silly eg I've given) I used to come out with I'm not on commission i believe in the product I'm selling. But surely they is better way. I've not done sales for 10 years n did good job but i know I can be better. I didn't have KZbin when selling wish I did yes we had books but didn't like reading

[@TheBrickwall1192]

This video is brilliant, thank you!

[@st3v3nb915]

Very good advice

[@VictorAntonioLive]

Thank you Steevn! VA

[@AmitKumar-le7fe]

Thanks for everything..👏

[@gregsmith7828]

"IT ALL DEPENDS" WOULD BE MY ANSWER. IS THERE VOLUME? REPEAT BUSINESS? FUTURE BUSINESS? BECAUSE IF IT WAS A FAIR PRICE TO BEGIN WITH, THEN I'D SAY NO

[@VictorAntonioLive]

Good questions for sure Greg! VA

[@madanmohan4817]

Hi Victor, your videos really helped me. Thank you

[@roshanthaiveli6896]

Please post the pointers one after another. Also please let me know what to do in case any guest wants to take same packages for the same experiences but at an incredibly low price. The guest states that there are better prices elsewhere.

[@tommynickels4570]

Victor, why throw in a screen protector when that should have been added on the bill. A screen protector is a necessity which the customer must pay for. The same argument can be made for giving away free gifts/services: why didnt you offer this to me before? Why did I have to ask in order to get "insert free item/service"?

[@magdyali2581]

amazing tips as usual... but what if I have been handed over an account and the previous salesman had already given in to the discount conversation.. "your predecessor always used to grant us a discount" is a sentence I keep hearing

[@VictorAntonioLive]

Oooh...tough one and a good one. I had a salesperson who use to do that and when I took over as VP I ended up firing him because he couldn't sell the value now that discounts were NOT acceptable. The problem was like yours, the clients still expected them. When I hired the new salesperson we discussed the 'no discount' policy. We also discussed which clients were too valuable to lose. Our STRATEGY? On the clients we valued we FROZE the discounts. On the ones that didn't we let them know that the discounts ended at the end of the year. We obviously didn't lose any of the big ones BUT they also DIDN'T ask for further discounts. This was good. And yes, the less valued accounts, we lost about half,..but those clients weren't really buying much so the impact was minimized. Sidenote: When new clients came onboard and told us that ABC company got a better discount, we setup a system where if they bought X level of products a year (a threshold I set very high) we would give them the same discount..until then, the price was set. Hope that helps Magdy! VA

[@VictorAntonioLive]

I used your question on this week's podcast. kzbin.info/www/bejne/oYLWiJ9ojZqdjJo

[@JayneCobb88]

before watching I wanted to put in my response to this question "Can I get a better price" "Absolutely! We can lower your price per sqft by installing more volume, what else would you like coated?" Customer can either upsell themselves and you can lower your margins slightly, increasing total profit OR customer can buy the price you just presented. I consider either a win. Now let's see what Victor says...

[@Elias-yv8se]

Your a beast Victor!!

[@TwistedTentacleInn]

Great tips!

[@jagannathreddy6198]

Thanks victor

[@amirag9467]

thank you so much

[@VictorAntonioLive]

Thank you for listening Amira :-) VA

[@moonlightrose7295]

Solid helpful information. Thanks!

[@AmadeusFrazier]

The last 2...You can do without.

[@IncredibleHulkster]

great tips. Very helpful.

[@VictorAntonioLive]

Thank you Najeeb!! VA

[@ligiace9514]

Starting a new job soon selling furniture, your videos are awesome and I love ur voice

[@stepndance]

Víctor Antonio, All of the seven ways are good if you are selling a product, what about if you are selling a service, which is not tangible, how would you go about it??

[@incantatis]

Very useful. Lot of thanks!

[@tomjens2046]

Since you mention he asks for a discount after all the negotiations/before closing deal it seems like it is almost a sure deal. Why not include some responses where you do not give him anything (free training, free gift etc still cost you something)? So what could be the response or responses where you give him nothing?

[@VictorAntonioLive]

Tom, I would offer 3 options: Good, Better or Best. If he can't afford the BEST, then let's go ahead and get you started on the BETTER since it fits your price range. VA

[@tomjens2046]

Sure, but I am talking about those situations (in my experience, usually, if they ask for price reduction only before closing they are prepared to pay full price, they just ask for the sake of getting lucky with the discount) where I know they can afford it. So in those cases I am not interested in even mentioning my cheaper product (unless I do not care which one of products to sell as margins are the same. But for this argument assume that I am more interested in selling my best and not the cheaper). Or do you mean that this line is not really offering cheaper product, but just stating "no discount, get cheaper if you want" :) What I used to do is say something "can't do discount, my price is fair/best/etc". Or something like that. You do not recommend something along those lines of "my price is already very good" etc etc? :)

[@IconArcade]

tom jens I think the first strategy fits best for your scenario. You may be overthinking. You could say "Mr Customer, at our company we stand behind the of our products, if you are hesitant on the total price, perhaps we can remove some of the items that are less so a priority at the moment."

[@ddfelder2]

This is gold