Virtual Agent Academy: Using AI Search and other search tools with Virtual Agent

[@victorchen7301]

One quick note if you've upgraded to a San Diego+ release, the AI Search topic block is now named "Run AI Search" topic block. Please ensure your AI Search topic/fallback is utilizing that topic block.

[@nikhil.kamlekar7398]

Hi Victor, I have a requirement to show knowledge base articles with short description as per the end user keywords. How can I approach this requirement. Please Let me know.

[@edwintobia3702]

This is great! Thanks for this video. Question...if i want to expose certain end user self service articles and not IT internal KB's. Where would I go configure that? I thought i found it but seems to not work. Thanks in advance.

[@caovanho]

👌OK