Step-by-Step Building an AI Customer Support Agent in Voiceflow [FULL COURSE]

[@Voiceflow]

UPDATE: The Set step was upgraded after this video to better support Javascript. Please follow the instructions below: Set the Set type to 'Expression' and paste in this code: JSON.stringify(chunks) This will run javascript to turn the array into a string and prevent the [object][object] issue.

[@Cusnrns]

It would be great if you do a video explaining in a simple way all those API endpoints and how to use them

[@Voiceflow]

Try this video! kzbin.info/www/bejne/gYbUoYObf5t3obM Or check out our Developer Docs at docs.voiceflow.com

[@AxelREA-aiforluxe]

I had a trouble in the ticket sumition Zendesk ticket , in the output variable mapping , the ID and ticket ID , the conventions stpos there , after I cant see the message in voiceflow" Ticket created! Our support team will reach out to you via email. Your ticket ID is {ticketID}" . But the trigger is done in Zendesk , please help me

[@AxelREA-aiforluxe]

This is the message This ticket was created on your behalf. To add additional comments, reply to this email. I dont go to the event , i want refund This email is a service from AIForLuxe. Delivered by Zendesk [MK63W0-M6JJ4] Please help me

[@AxelREA-aiforluxe]

Minute 4.9 , what if I got more 200 URL with the option site map ?? I ve gotten 377 URL

[@Voiceflow]

It’s limited to 200 at a time, so just copy the rest and add them

[@MaximBode-z8s]

Unfortunately I am not able to create intents :(

[@marcopocaterra5582]

Hi Daniel. I have a question. Once I click on new agent it doesn't ask for modality but only name and language, and then it asked me to import a Web page. Can I still recover this issue? Any suggestions will be highly appreciated!

[@AjayyAI]

I think they've updated it, so we no longer need to select a modality. You can skip the web page import section and manually add your data to the knowledge base

[@Voiceflow]

Ajay is right! Voice and chat agents are now one - you can build, test, and launch both in the same project. You can toggle voice or chat inputs on the test window or in settings when deploying your agent.

[@marcopocaterra5582]

Thanks both very much!

[@guarromx]

I can seem to be able to create an intent, therefore i cant create another workflow.... is it an issue with me, is it that i have a free account? because it seems to me that some tutorials for me dont work. I do everything exactly as its said but it still doesnt work. I am desperate

[@Voiceflow]

Hey! To confirm, you can't create a new intent even in the Intents CMS by pressing "New Intent"? If the problem persists, please reach out to [e-mail] and we will look into your issue.

[@jefferypyle1353]

Would somebody from VoiceFlow login with the free account and try to follow this tutorial? Please attempt to follow it step-by-step. I can't replicate it.

[@arygrimreaper7110]

Guys i am having an issue, at 12:01, intsead of going to Response AI Step w/ KB, it goes to the knowlegde base workflow canvas and answers the question through there, I am not sure on how to fix this issue. Has anyone got a fix? thanks

[@Voiceflow]

Hi there! We released a new part 1.5 with the update KB search step. That explains how this works now.

[@Cusnrns]

How to use tags if i want to make my chatbot recommends product for users, or give discount for users who bought more than 3 times from the store

[@Editedbymtm]

I got stuck in the set step (minute 19:21), the output it gives me is “JSON.stringify[(object, Object)], [(object, Object)], etc. instead of strings. Do you know why it can be? Thanks!

[@Voiceflow]

The Set step was upgraded after this video to better support Javascript. Please follow the instructions below: Set the Set type to 'Expression' and paste in this code: JSON.stringify(chunks) This will run javascript to turn the array into a string and prevent the [object][object] issue.

[@Editedbymtm]

@@Voiceflow it worked! Thanks!

[@kognitifpedia]

12:05, When can not find the answer in KB (Not found), why the message appear from the system not from message that I made. For the example my message: "sorry, I can't find answer." but the message appear different which is "Sorry, I'm not sure about that one. Is there anything else". Did I miss a step?

[@Voiceflow]

If this is with the new template - you can modify this in the ‘craft response’ step in the KB Response workflow. There is an instruction in there to double check if the answer is in the chunks

[@arygrimreaper7110]

@@Voiceflow Could you tell what exactly to change and where?

[@arygrimreaper7110]

Currently stumpted

[@AxelREA-aiforluxe]

How can I do this chatbot in english and french , also the information I had its in both languages , please help me

[@MartinSansone]

No matter how I try in my model, when I get to variable to set JSON.stringify({chunks}) it continues to display JSON.stringify([object Object],[object Object],[object Object],[object Object]) What am I missing? alternatively - Using an expression for Javascript worked but I want to understand why its not working in the value field? .... if (chunks) { return JSON.stringify(chunks); } else { return "No data found in chunks"; }

[@Voiceflow]

Hi Martin - set the Set type to 'expression' and use this. An update was made right after this video to separate fields for expressions vs values. JSON.stringify(chunks)

[@kevinshelly4505]

@@Voiceflow This doesn't work either now. I have tried both the set and expression methods.

[@andrewh853]

Just show how to make a really good internal bot

[@Voiceflow]

What’s the use case that you’re looking to build?

[@jefferypyle1353]

This tutorial is only 3 weeks old and the environment does not match. It's a bad start for training. New Agent has is no option for modality.

[@Voiceflow]

Voice and chat modality are combined now! You can test and launch voice and chat agents together. It's a streamlined process that won't impact the core lessons of these tutorials.

[@jefferypyle1353]

@@Voiceflow There is no "Listening for intent. It is now listening for trigger. It does not show a no match nor does it let me add a new block.