VW Tiguan boot lock problem and latch replacement

[@jenridge7768]

Amazing tutorial. I bought latch and m8 size tool bit. You just saved me all the diagnosis fee and labor at VW dealer. God bless you sir. For anyone else have 2017 tig, this is same removal. The trim is difficult to pry off, but you only need those first 2 screws and front corners.

[@AndrewFixes]

Thanks very much, glad it helped!

[@sjc1204]

Thanks Andrew. I was facing an expensive repair but your video was so easy to follow, I was able to replace the mechanism for under $30 USD.

[@mattpolitzer2920]

Thanks Andrew. Great Video! I did this repair about a year ago and now have the same issue/symptoms. Your video makes this procedure much easier than my last adventure. I winged it and got a good result, just undid too much unnecessary plastic. This is my wife's car and she is very appreciative of the repair work I do on our car(s). I'll order up another latch motor/mechanism. In the mean time it's manual release from the inside if the boot is needed. Thanks again, Matt P

[@happy.chippie]

Brilliant explanation & demonstration. Just followed your video & changed it in 20 minutes for under £20. Thank you 🙏🏻

[@FrikkenSpaceClownDad]

Thanks Andrew, I obtained the boot lock from VW Lismore, NSW (not far from Byron Bay) yesterday for AU$195.00. I watched your video twice then I went down the shed and installed it in less than an hour. It is working fine. I did disconnect the battery first but the computer reset itself after a few minutes with the motor running. You have saved me quite a few hundred dollars. All the best mate, Cheers Mick.

[@AndrewFixes]

That's great to hear Mick, thanks very much for taking the time to let me know how you got on.

[@JA-tu3iu]

195 dollars? :o i got my part off Amazon for 24 dollars :o really hope it works waiting for it today xD

[@georgecamacho1892]

Great video Andrew, thank you. Gave me the confidence to do it myself on my 2016 VW Tiguan. Received the part yesterday and took me less than an hour to do it. Helps to have the proper bit to unscrew the faulty lock.

[@mdmflyer]

Thanks for your video. I had the same problem (broken plastic drive screw) with my 2011 VW Touran and bought a replacement Gearzaar tailgate lock unit on Amazon Prime with next day delivery and was able to fit it within 30 minutes, thanks to your helpful advice. Mike

[@FourHarves]

If I was to take this back to VW it would have cost me a fortune but here in OZ for $45, Ebay and this fantastic video, Im fixed. Thanks Andrew.

[@AndrewFixes]

Great to hear Chris, glad it helped.

[@Joverine]

Helped a lot, when replacing mine. Used a cheaper $30-40 0ne from Amazon. Saved me about $300 thx!

[@petermcgreevy6386]

Excellent video, to the point and camera work excellent as well. Thanks from Queensland Australia.

[@AndrewFixes]

Glad it was helpful! Cheers Peter.

[@jatinderpalsinghchahal961]

Got your video on the next day of my Tiguan 2010 having same problem. Really liked the way you made video and explained. I’ll come back again after fixing my car. Thanks buddy 😊🙏🏼

[@raulalaris]

Great instructions. Fixed my 2010 Tiguan. $20 eBay part worked.

[@AndrewFixes]

Great to hear, thanks for your comment!

[@andreasschraub5463]

Good thing, watching your videof rom UK to get an idea how to repair my VW car over here in germany :) cheers

[@AndrewFixes]

Great! I'm really pleased it was helpful. Hope the repair goes well. Cheers

[@tonybrincat6879]

Thanks for your help Andrew, I’ve got the same problem with my 2013 Volkswagen Passat wagen. Ordered a new lock yesterday, watching your video reinforced my opinion that a new lock was required. Once again thanks for sharing your video. Cheers Tony

[@AndrewFixes]

Hi Tony, that's great to hear. Thanks for taking the time to comment. Cheers, Andrew

[@tomlongstaff9726]

Brilliant job mate replace it like you showed thank you.

[@XunGong]

Works like a charm. Thanks for the detailed process.

[@tjordan7067]

My man u are the best u just solved my problem thanks.god bless

[@AndrewFixes]

Great to hear, glad it worked for you.

[@basilpopowycz2658]

Thanks!

[@AndrewFixes]

Thank you very much!

[@Doubleoseven502]

Great video. This exact issue has just happened to my 2010 Tiguan Tdi. I will try and fix it after watching this tutorial.

[@AndrewFixes]

Thanks for your comment and I hope you managed to get it fixed.

[@Doubleoseven502]

@@AndrewFixes job done! I didn’t have to take the trim off. I was able to get to the latch just by pulling the plastic cover away slightly from the boot lid at the edge being careful not to snap or break it. New latch (£20) works perfectly. I think the solenoid had gone in the original. I wouldn’t have attempted it if it wasn’t for this great tutorial.

[@AndrewFixes]

Great stuff, glad to hear you got it fixed and thanks for your comment.

[@sapyproducts]

Thanks for sharing this video! Mine just stopped working on my 2013 Tiguan, so I’ll need to fix it.

[@pietrosacilotto9752]

Grazie mille Andrew, il tuo video mi è stato utilissimo, sono riuscito a sostituire il pezzo facilmente. Un cordiale saluto da Pordenone, Italy👌 .

[@jamescole5844]

Very good food for thought great video,,,have the same problem with my VW Tiguan,,,,,unfortunately its not available here in the Gambia so i ordered one from Ebay....Cheers

[@AndrewFixes]

Thank you! Hope the ebay part was ok and you managed to get your TIguan repaired.

[@ars2302001]

Thanks for the help amigo! Saludos from Argentina :)

[@csdjones1973]

Great video. I am having similar fault. Could it be the electrical signal not being sent to the latch?

[@aliturker48]

Thank you for your very helpful video. My car is VW Tiguan (2015) and I heard same noise but I am not sure that same problem. Technicians says this problem caused by switch failure. I couldn't decide what to do.

[@AndrewFixes]

Very hard to diagnose things remotely but my first thought would be that if your car is making the same noise as the one in this video, it's more likely to be the latch. The switch is still doing something if it's causing the latch to make a noise. Hope you manage to get it fixed and thanks for the comment.

[@aliturker48]

@@AndrewFixes You are right. Technician dismantled the latch and saw that the part of the plastic screw is broken. just ordered the plastic screw, we will replace it. I hope the problem is solved.

[@am_ga99]

@@aliturker48 did this work for you? i’m having the same problem on my 2015 tiguan

[@ycchung1473]

Obviously Andrew is an experienced "mechanic" who demonstrates not only on how to open the tailgate parts to gain access to the boot latch and to replace it but also points out some precautionary steps in order to avoid unnecessary damages/works. Best of all is his "curiosity got the better of him" that he force-open the damage latch to show why the damaged part is not working ....

[@AndrewFixes]

Thanks for your comment, I'm glad you enjoyed the video!

[@ericewallace1]

please tell me what those bits or sockets are called so I know what to buy. The same thing is happening to my 2012 Tiguan. Thank you

[@robseitz3340]

Thanks for the video. Now all I have to do is wait for the part. Cheers

[@AndrewFixes]

My pleasure, hope it arrives soon.

[@HG-ni7qv]

What is the size of that screw head to remove the latch? The same problem has happened with my car, but I can’t seem to find the correct size head to undo the boot latch

[@Chardonbois]

Very helpful video Andrew thanks for sharing your expertise is a very pragmatic and practical way. My Tiguan boot lock has just gone on the blink (which is how I found your video) but no response from either the key fob or manual tailgate release. So seems an electric issue but wondering if the lock needs replacing or whether it is the switch in the handle?

[@AndrewFixes]

Hi Brian, as you're getting no response from the key I think a lock (or wiring to the lock) problem is more likely as I don't think the switch would be involved in the key unlock process, although I suppose it is possible that if the switch is stuck on, it could prevent normal operation. If I remember correctly the tailgate trim has to be (partially) removed to replace the switch or the lock, so you could remove the switch first to test it before ordering any parts. I think the wiring to the switch is quite simple, just one wire in and one out, so the switch could be tested with a multimeter. If you want / need to investigate further you can download wiring diagrams from VW for a small fee: erwin.volkswagen.de/erwin/showHome.do This may help with checking the lock is receiving power at the correct pin etc. I was fortunate that with the car in the video I didn't need to do this, because the lock was making a terrible noise so I knew it was receiving power ok. I hope you manage to get it fixed.

[@Chardonbois]

@@AndrewFixes Thanks for the advice and signposts Andrew. I need to roll my sleeves up this week and have a look. I have now discovered the switch will operate if the fob is held very close to it- but it is hit and miss. I have also found a lot of water in the tailgate skin recently when I lift the boot- after usually after heavy rain. I can't work out how its getting in but can't help thinking this has affected the switch.

[@Chardonbois]

Hi Andrew. Finally got round to doing the job. The lock is now hanging off while I work out what I should be pressing to disconnect the wiring plug from the lock. Presumably a slotted screwdriver strategically inserted somewhere?

[@benhainesuk]

Hi Andrew, thank you for the great video. I have had three (inc original which lasted for 10 years) latches fail like this in the last 3 months and I cannot work out why. I assume it is because of some pressure that is being put on the latch mechanism causing the plastic bolt to snap, but I can't work out how. Do you you or anybody else in the community have any thoughts? Thanks

[@melissaroisenvitmildenberg176]

Thank you so much! You saved me a lot of money! Thank!!!!

[@AndrewFixes]

Great to hear!

[@hannahcruz1341]

I have a similar problem with our 2013 tiguan aside from the lock the rear wiper is not working at all . How to fix the rear wiper as well?

[@pmoss5146]

Thank you for this! Great video quality.

[@AndrewFixes]

Thanks very much, glad you liked it!

[@SouthpawDavey]

Got a golf estate same problem happened yesterday. Now I know how to fix it. Same strange noise.

[@jrrr7100]

Very helpful video Andrew thanks for sharing your experiences Thanks soo much

[@AndrewFixes]

My pleasure, glad it was helpful and thanks for taking the time to comment.

[@MichaelReed-gm4tk]

Great tutorial

[@pclarke70]

Thank you for this video, I just got the same problem today so now I’ll order a part! 😎 One question, you disconnected the battery, what effect did this have on the car? Did you have to reset anything afterwards? Many Thanks

[@AndrewFixes]

This car had an aftermarket head unit and I had to redo various settings in that, but nothing else. If I was doing this job again, I'm not sure I'd bother disconnecting the battery. Hope you get yours fixed. Cheers!

[@hernanvergara9313]

Hi, thanks for the video. I have a Skoda Yeti with this very problem. Does the battery need to be disconnected? Cheers

[@AndrewFixes]

I don't think it would be necessary to disconnect the battery.

[@hernanvergara9313]

@@AndrewFixes you're right you don't. I went ahead without disconnecting the battery. A handy tip though. If you need to drive with the faulty lock. You'll notice that the interior lights remain on, and the dash display won't let you access trip details. Unplug the connector on the faulty lock, secure the hatch/boot, then you'll have no interior lights and gain access to dash information. Cheers

[@nuttybex]

Got exactly this issue with my Mark 3 13 plate Leon atm!! Exact same sound and everything

[@AndrewFixes]

I wondered if this problem might be wider than just the Tiguan - sorry to hear it is! But hope you managed to get it fixed.

[@piposanchez]

This happened to me at the petrol station 3 days ago to my seat Leon. Very annoying, pissed me right off 🤣

[@sodathief]

my latch works but i think there is an issue with the catch/bolt thing that is spring loaded that it connects to. What's that called

[@christianvoyce1399]

Hi Andrew, I have similar problem with my 2009 tiguan where the boot keeps unlocking itself it doesn't fly open but you can hear the mechanism, last year I changed the lock and I think it fixed the issue but it recently started doing it again, I'm thinking it could be the wiring harness? Do you have a video on how to chance that or do you think that could be the issue of shall I try another latch Thanks

[@ozfriday]

Great Video! QUESTION: I have similar issues was the one that you addressed in this video, BUT... the replacement lock that I instaslled FAILED and now the back hatch is LOCKED and won't open. Is there a way to still open the hatch, even though it's closed and now locked?

[@AndrewFixes]

There should be a slot in the middle of the tailgate on the inside, towards the bottom. You can insert the car's key into the slot and slide it side to side to release the latch. You may need to be pushing on the tailgate at the same time to get it to open.

[@LMan3509]

Thanks for the video mate! was helpful

[@AndrewFixes]

Glad it helped and thanks for letting me know 👍

[@carlosparada7854]

Hi ! And thank you for the videos Im having the same problem but I can’t open the trunk how I can open it ? thanks

[@carlosparada7854]

It has the same noise and everything but I can’t open it is there a way to open it having this problem ?

[@andrewhatton8837]

I'm having the same issue, carlos..same noise and everything but it will not open

[@carlosparada7854]

I’m still waiting for an answer !? 🤷🏻‍♂️

[@AndrewFixes]

There should be a slot in the middle of the tailgate trim on the inside, towards the bottom. You can insert the car's key into the slot and slide it side to side to release the latch. You may need to be pushing on the tailgate at the same time to get it to open.

[@patriciaumphrey9978]

I live in the US and am having this same issue with my Tiguan but when I click the link it shows me the part I can order from the UK. I would get on eBay and search it myself but I’m afraid I would end up with the wrong thing being inexperienced with what to order. Any way you could help me find the part I need from eBay in the US? Thanks in advance lol!

[@romanplatos1667]

why is it necessary to disconnect the battery?

[@ChandleeStyle]

Mine did the same thing but stayed closed. The new latch lasted a day and now it won't stay closed like yours. Any ideas

[@ferdinandmaartens6369]

Hey Andrew, awesome video! I am curious, what flashlight do you have, cause it looks awesome! I would like to get myself one since it can slip into small cracks and it looks suoer bright!! This happened on my wife's car, going to replace it when the part comes, but the flashlight is really what I want to know about, lol! Cheers, and thanks for the content

[@AndrewFixes]

Hi Ferdinand, it is a Sealey Slimflex LED 180 and you're right, it's really good. I use it all the time. Thanks for the feedback! amzn.to/3gsBuoR

[@philipmacrae7435]

I missed the bit about disconnecting the battery. I think I have blown the fuse. 2015 Tiguan TDI

[@9304kevin]

Can someone help me to find the size of the bolt for the lock please

[@mauricioechavarri9826]

muy util! gracias - thanks from mexico

[@AndrewFixes]

Glad it was useful, cheers!

[@wildizer]

Hi Andrew. I'm having the opposite issue - the boot will not open on my 2013 Tiguan, rather than won't lock. When you grab the button on the tailgate - I get the same whirring noise as you. I assume the same part is causing the issue and needs replacing?

[@w00t_woot45]

If you're still having this issue - yes it's probably the same part. I had my lock break, at first it wouldn't lock but then after a few weeks it wouldn't open. I just bought an aftermarket part for cheap and just replaced it. Seems to have fixed the issue for me!

[@ethicalhack2956]

Genius! 👍

[@AllAboutBraces221]

I'm having the same issue right now, brand new tailgate after an accident i got into, 3 months later, now dealing with this. My car was in the shop a week to get the liftgate replaced in april 2020. 😭

[@clivedalsgaard-nielsen5921]

Thanks ,great help

[@AndrewFixes]

Great to hear, glad it helped and thanks for your comment.

[@JA-tu3iu]

The hardest part for me was finding the dang 12 point size 8 bit -.- everything online was confusing as hell and all stores i went to didn't carry it T.T

[@carlossosa5173]

how did you remove the motor? im trying to replace the plastic screw

[@AndrewFixes]

i'm sorry I can't remember exactly. I think I just levered it out. But I wasn't removing it with any intention of putting it back, so might not have been as gentle as I could have been. I don't remember anything breaking though - think the contacts just go through the motor housing to make connection inside.

[@marokan]

Thanks❤

[@Robert-sw1lt]

Replaced mine but it still locks then unlocks instantly. Leaving it partially closed but sets door alarm off when driving

[@dkhuong]

Thank you for sharing!

[@AndrewFixes]

My pleasure!

[@andrewhatton8837]

Hi Andrew so I've got this same issue. However the hatch will not open now at all for me to even begin taking the plastic off. Any advice?

[@AndrewFixes]

There should be a slot in the middle of the tailgate on the inside, towards the bottom. You can insert the car's key into the slot and slide it side to side to release the latch. You may need to be pushing on the tailgate at the same time to get it to open.

[@andrewhatton8837]

@@AndrewFixes thanks I did find that and it did open the car. The problem I then found is that one of the two torx bolts is completely stripped out so I cannot get the assembly off. Do you have any recommendations on how to get that off? I called a couple body shops near me just to see how much it would be for them to remove it by drilling it out and they quoted me around $100 to do that for one screw and I'd rather not pay that lol

[@patrickgolejewski9141]

Merci

[@grahamcole4240]

My 2020 Tiguan has the same problem.

[@philipmacrae7435]

As it turned out the problem was the switch with the integrated camera. Not the catch!

[@AndrewFixes]

Interesting, thanks for sharing!

[@andrewmeadors936]

This procedure is quite simple ............. but, why do all the demonstrations, including this one, not show how to open the deck lid so that you can work on it

[@Fredacas]

Why this happens?

[@AndrewFixes]

At the end of the video I dismantled the old latch to find out. A threaded plastic driveshaft had broken. Shame they couldn't have used a more durable item.

[@martyn164]

WD 40 and compressed air blown into the mechanism

[@djmpho3]

also the golf 7 uses the same system. ish design

[@gobbledygookgobbledygook9096]

There's something to be said for metal.

[@rfulch9079]

Thanks!

[@AndrewFixes]

Thank you very much!