Was Warranty Denied Because of Social Media Post?

[@iabconsulting]

I had a GM that blew the catalytic converter. The car had 40,000 km and was under 4 years old. The dealer refused to fix this under the Warantee. In Canada the law is that these converters are Waranteed for 5 years or 80,000 km which ever comes first. I was very upset but thought, why not make a complaint with the manufacturer. 1 hour after I made the complaint, the dealer called and told me they would fix the problem.

[@UncleKennysPlace]

What was the excuse for not repairing it under warranty? It will cost the dealer nothing.

[@macbook802]

Anytime you talk to the manufacturer they will make the dealer fix the wrong.

[@YoMumzinnit]

You trusted them to do that work after you Karen’d them? Yeah buddy, your ride is going to start having problems…..

[@E.J.Crunkleton]

@@YoMumzinnit That's not karening. Karens don't have a legitimate complaint, they emotionally abuse people to get them to give in to their demands.

[@dmdx86]

@@YoMumzinnit I missed the part of his comment where he “Karen’d” them. He simply asked the mfg’r to honor the warranty they are legally bound to.

[@TheRealScooterGuy]

Quite some years back, I had a neighbor (retirement age or close) whose car was having issues. It was new enough to be covered under warranty. She had her adult son take it the dealership to figure out the problem, since he understood cars better than she did. During casual conversation with the mechanic, he (the son) mentioned that he raced cars at the local track some weekends. The mechanic stopped working on the car and disappeared. A bit later the service manager came out and said that the problem wouldn't be covered under warranty since it was clearly caused by the man's racing. Apparently, nobody told the service manager that the man had brought in his mother's car. Anyway, the man called his mother and told her the problem. She then called the owner of the dealership (who was in another state) and the owner called the service manager and (not very politely, I was told), informed the service manager not to be stupid. The owner of the dealership was my neighbor's ex-husband (her first husband) and they were on good terms, which is why she bought her car there. (The son was her son from her second marriage, so he didn't have the same pull.)

[@CT_Taylor]

shows you its about whos greasy hands you shake an giving a reach around. This is the way of high society , its beuatiful .

[@jessedukowitz6267]

Well the mechanics tell because they don’t get paid doing the work. It’s a waste of there time to fuck around with warranties. Well I should be more clear they don’t make that much they make some money just not enough for there time and effort to do the work

[@rafezetter8003]

@@jessedukowitz6267 that's the fault of the warrenty companies NOT the poor customer who paid money in good faith.

[@davidzarodnansky4720]

I have a small clock designed for use on a motorcycle (mounts on the handle bars). The warranty states that it is waterproof except if exposed to water, rain, or other substances, then it would no longer be waterproof, and the warranty would be void.

[@benwagner5089]

That's like saying I can stop a speeding bullet... once.

[@davidb6576]

@@benwagner5089 Nonsense! You can stop a speeding bullet multiple times, the question is how soon before you're unable to say "ouch!".

[@robertsmith2956]

@@benwagner5089 Sane people would make you stop TWO. double tap or die.....

[@benwagner5089]

@@davidb6576 It was a quote from one of Jeff Dunham's comedy shows, the one with a mediocre superhero.

[@davidb6576]

@@benwagner5089 Dunham's a mediocre comic, so I guess it fits...

[@EffendiChung]

A costumer came with a wheel bearing squeaking not half a year after buying the car new. We advise him to go to the dealer and claim warranty. He said he did, but they said wheel bearing failed due to speed driving on an uneven road. The car was at 700 km, really clean, the tyre nubs are still fresh, but apparently the dealer said that the only way the bearing could go squeaky is because the car was driven rally style on an "uneven terrain." I sent him off to another authorized dealer that I know the chief engineer of, and he said that it needs a new bearing because apparently the factory applied too little grease. Needs 3 days to acquire the new part and a day to replace and regrease the whole 4 wheel bearings. All within warranty service.

[@fffrrraannkk]

Speaking of warranties, I just got a call from a guy asking to renew my car's warranty. He was really nice and accepted my Best Buy gift cards for payment! 5 star experience. I didn't even know I had a warranty to begin with.

[@My-Pal-Hal]

I got the Same Call. And I don't even own a car. But I couldn't pass up a deal like that. So took a bus to get the gift cards at Best Buy. Had to pick up a Computer Too. Seems it has issues already I didn't even know about yet 😂🤣 😂 😳

[@SlimShady771]

Was he from Nigeria? 😆

[@arinerm1331]

The laughter your comment gave me was worth **MUCH** more than the 👍I gave it. That was brilliant.

[@fffrrraannkk]

@@SlimShady771 He said he was from the "warranty department" in East Dakota.

[@jamessimms415]

If I bother to amuse them w/my time; I simply respond I have a 1946 Packard,a 1950 DeSoto, & a 1955 Studebaker

[@ZephyrGlaze]

"We noticed you NASA bumper sticker and have therefore denied your claim as taking your car into space voids the warranty. "

[@My-Pal-Hal]

But Sir. Earth's atmosphere extends some 6,200 miles into space. Unless you can show me how I got there and back, on a Single Tank of gas. I'm getting my attorney 😂 👍

[@robertsmith2956]

your upsetting my muslim heritage with that remark.....

[@My-Pal-Hal]

@@robertsmith2956 "Robert Smith". A Fine Muslim Name. Such History 😂

[@TheRealScooterGuy]

Elon Musk will read that, and say "Darn." (So far, I think he is the only person to put a car into space.)

[@robertc.9503]

@@My-Pal-Hal It's 62 miles, not 6200....

[@GMLiska]

10 +/- years ago I was a customer service rep for CDJR--typically helped people while their cars were being repaired--and one customer had told a previous rep that he drove the car on a race track. He told me it was so he could "exercise" it. He was really upset that his repairs wouldn't be covered under warranty! There was another guy who said a mechanic from a dealership told him he could go more than 10k miles without having his oil changed (right around when oil changes on his kind of vehicle was changed to be done at 10k miles), didn't have it in writing, didn't know who or which dealership said it. The engine blew due to "oil deprivation." He admitted he knew he didn't deserve it, but he still wanted his repair at least partially covered. . . Sorry, no dice! He was NOT understanding in the least. So many stories!

[@earthwindflier]

As a private pilot and a former skydiver, I have heard of SEVERAL instances where the FAA bagged people for operating outside "legal" parameters for what was posted online. If you share it....assume EVERONE is seeing it.

[@ttww1590]

Steve has covered several.

[@UncleKennysPlace]

_Trevor Jacob,_ for example. Had all of his certificates cancelled.

[@muddobber6863]

@@UncleKennysPlace Same happened to Bruno Vassel.

[@earthwindflier]

@@muddobber6863 how about David Lesh (Half Moon Bay)? I don’t think they ever recovered the plane, but that whole story stunk to holy hell.

[@mytech6779]

But the FAA doesn't ONLY use an out of context online photo and the person under investigation is allowed to explain their side of the photo. They use it to support other evidence, or to initiate an investigation but because photos are easily doctored it legally can't be the only evidence. ( Note this is different from multiple photos/video taken by multiple people, each of whom will swear their own photo/vid was not altered. )

[@Paxmax]

"Warranty does not cover normal use" -Nokia phone manual found on car floor in '94 or so.

[@kenbrown2808]

that should read "wear from normal use" which is to say, for example; the tread wears off tires in normal use - the warranty will not cover that. similarly, the nokia warranty will not cover any wear that is caused by normal use.

[@ThePrufessa]

​@@GeorgeWashingtonLaserMusket sure they do. buttons, especially the Nokia ones, wear out with time. screens get scratched over time.

[@Paxmax]

@@kenbrown2808 Haha, that sounds resonable, that was a funny misprint/mistranslation though =o)

[@ThePrufessa]

​@@GeorgeWashingtonLaserMusketthe case will also get nicks and bumps over time.

[@kenbrown2808]

@@GeorgeWashingtonLaserMusket phone batteries have a projected lifespan. plastic also wears with use. and "normal wear and tear" is a very common clause in warranties. the bottom line is that warranties are intended to cover defects, not to cover normal wear.

[@KalijahAnderson]

Encouraging customers to do things commonly done on a track, and then denying them warranty coverage because they did normal things you do on a track, should be illegal. That's basically a bait and switch tactic.

[@daveds50]

Well... as a long time car racer that has done all types of competition events, I can assure you that drifting is quite a bit different than doing a track day or autocross. On the road course track day or autocross, you are pushing and holding the car to it's 100% limits, but if you go beyond those limits, you actually end up going slower. Absolutely beating the crap out of the car, and sliding around, will be slow. A fast driver is actually easy on the car. On the other hand, drifting a low powered car like the Scion FRS, Subaru BRZ, Toyota GR86, you really have to purposely abuse the car at around 120%-130%. To drift one, you pretty much have to be flat to the floor riding the rev limiter the whole time to keep the tires spinning. Go too low in the rpm range, and the car just grips and it's not going sideways anymore. In the distant past, Subaru (who also make the engines for the cars mentioned above) used to give new WRX and STi buyers a year SCCA membership... I have personally witnessed a few WRX's oil starve on long sweeping corners and crater the main bearings due to an inferior windage tray design. Subaru stopped giving SCCA memberships soon after. But drifting, is as hard abuse on a car as I have ever done. It's way beyond what the manufacturers designed the car for. I expect the engine not to last very long, and catastrophic failure is no surprise no matter what car/brand you are driving. I don't blame the manufacturers for voiding warranties for that. Lucky for me, my competition cars are well past their warranty, and I own all the tools and knowledge to fix anything that happens to them. I did autocross one of my street cars when it had 1000 miles on it though, and it did specifically say in the warranty that any competition would void the warranty. (Nothing bad happened though) But, read the fine print... I knowingly voided my warranty and did not care. I doubt the manufacturer of that car knows about it, but since it just got past it's warranty period trouble free, it's doesn't matter anymore.

[@michaellowe3665]

Dodge includes drag slicks with the demon challenger. That seems like a clear case for track use.

[@daveds50]

@@michaellowe3665, yup, I read it that way too. However, read the warranty carefully and make sure that there is nothing that says if you take it down the drag strip, that will void your warranty. Somehow, I doubt it would say that with a Demon, but you never know. But then again, it could be like some of my competition rulebooks that say, "If it does not say you can do it, then assume that you can't". With a lot of the modern cars, they have a OBD II data logger built in the ECU. That's how they know that you were going... say... 100 miles per hour before the crash. Some manufacturers don't care if you take it down the drag strip, autocross it, or even take it to a HPDE track day. some manufacturers do care. However, when you drift a car, that data logger may show that you were riding the rev limiter for a whole minute straight at a time. That is considered abuse and should void a warranty. Ask any long time drifter how many times they have rebuilt or had to swap their engine. I've done a couple myself. The rebuild was because I simply wore it out in a fairly short time, the swap was because a broken rod decided to poke a hole through the side of the block. If that car was new enough to have a data logger, I'm sure it would show 7500 rpms for minutes straight on the rev limiter... multiple times... probably for a half hour or more total. And the only disappointment for me after a catastrophic failure, is that my day of fun is done at that point. But if it was a new car under warranty, I would not even bother trying to make a claim. Common sense should tell you not to do that to a new car... but common sense is not always common with some people.

[@everythingpony]

@@daveds50 bruh drifting can be faster then turning

[@daveds50]

@@everythingpony, Not in this world, unless you are racing in dirt. Been road course racing and autocrossing for 32 years very successfully, and drifting for 21 years. Anytime you break tires loose, you are just spinning and not traveling forward. No fast road racer or autocrosser wants to spin tires, as all you will do is lose time. Drifting is fun, but not anywhere near the way to go fast. Go ahead, try a HPDE track day and see how many will pass you when you are sliding around.

[@terrancecoard388]

I know two people that bought pickups off the showroom floor that was lifted and tricked out with large tires. Both had to get work done and their warranties were denied because it was not OEM and that was at the dealer wear they purchased the vehicle.

[@stevelehto]

I represented a guy with a very similar story here in Michigan.

[@SlimShady771]

What a scam lol

[@sirfrancisbacon4344]

Were they new or used?

[@terrancecoard388]

@@sirfrancisbacon4344 Brand new...off the showroom floor and went back to the same dealer.

[@sirfrancisbacon4344]

@@terrancecoard388 dang that sucks

[@mben9312]

ive heard it said at dealerships, "We can fix it; "even if it takes every cent they have!" followed by shop laughter.

[@JiminyP91]

I used to have a late 90s hyundai elantra in the owners manual it said "This engine is meant to be red lined it will not hurt the car." I'm not sure if it was a bad translation or if it was the truth.

[@johnree6106]

One time I was going to buy a used car the dealership had a warranty on it after a certain amount of mileage on the car the warranty would be void. Took a look at the listed mileage on the contract and the mileage that the warranty covers and ut would be void after driving it home a couple of miles away from the dealership.

[@johnlewis5815]

When we were teens my best friend borrowed his moms Cutlass, he was cruising past this old man’s house who was always yelling at kids. So Dave dropped the car into neutral, revved the engine up and dropped it into drive. There was a horrible noise, he had torn the tail completely out of the drive train. He fessed up to the Oldsmobile rep, Oldsmobile covered the repair “because the car should have handled it”.

[@robertsmith2956]

Gas cap latch broke in '86. Went to dealer to buy one. It was on recall from '74. got it for free.

[@sootymammal2891]

Vote with your dollars people. BMW charges for heated seats.. Don't buy BMW. Toyota not covering warranty.. Don't buy Toyota.

[@nunya3163]

It is only a matter of time before we hear of a car company using their remote diagnostic data to deny warranty claims.

[@mytech6779]

Insurance is already trying this. Avoid any company that offers a good driver discount if you install a tracker for a few months, they are just grooming customers to be tracked all the time. Beside that the tracker data is a total sham, basically just an acceleration sensor collecting data that isn't at all relevant to good driving habits. (Like not stopping on the highway creating traffic backups or the ability to merge.)

[@trbstang]

@@mytech6779 and yet, my insurance agent told me just to turn off my phone if I happen to take the car to the track or whenever, to prevent it from reporting. I forgot once, and it showed me driving on the track with a few notes about cornering and acceleration/ braking, but I never got a speeding notice even though I hit 120 on the straights! :D But I certainly enjoy saving about $200 a month on all 5 of our cars by using the app! My wife and kids are all good drivers.

[@mytech6779]

@@trbstang You didn't save anything, they just add $200 to the base quote then gave you a coupon for $200. The devices don't measure speed(or know the local speed limits), they can't even tell if acceleration is due to actual change in speed or going up/down a hill. So if you live on a steep hill it dings you for excessive acceleration/braking. The units I have seen communicate with cell towers, but that has nothing to do with a personal cell phone. In fact most record the data at all times then dump it to the network when they get a signal.

[@trbstang]

@@mytech6779 sorry, but I've had the same insurance agent for almost 40 years, a family friend, since 1983, so I know what the rates have been. I had two teen male drivers, (both 21 now) my 20 something daughter, and my Mustang on the policy, all full coverage except one 04 car worth $3k, and my auto premiums dropped from $450 ish before the monitors, to about $250 a month now. On my phone app it shows everything from any drive, from start to finish. It flags sharp turns or hard acceleration or braking. I know, I get several notes when I drive my Mustang spiritedly. And it tells me every time someone goes about 8-10 mph over the posted speed limit, which I have checked on numerous times. So I know it is monitoring us, but I really don't care. I'd rather save $2,400 or so a year. My kids can decide on their own when they are paying for their own insurance! Drive Safe and Save app with State Farm. I can't comment on any other system as this is the only one that I've used, but it is 100% cell phone app based which communicates with the little stick on beacon in each car to collect and transfer the data. Nothing connects to the car computer. If you have no cell phone or if you turn off Bluetooth (the app tells you it can't monitor if you do) it doesn't record a trip. It works and saves me $$$$ and as an accountant, that's what matters.

[@mytech6779]

@@trbstang That is a different system, I was talking about a thing that plugs into the OBD2 port under the dash.

[@twainguy2]

Back when the Lancer Evolution 8 first came to the US, one of the local Dealers would go around to track days and take photos of VIN numbers and send them to Mitsubishi to cancel the warranties. I don't know if Mitsubishi actually took action on it, but it was a well-known situation to look out for around here.

[@volvo09]

I heard the same thing from Subaru, which this car is made by...

[@christschool]

Why would the dealer do that? If they do, they are unlikely to get paid for warranty work not to mention the bad customer PR they'll get in the local community. Who would buy a car from a dealer that would do this? Dealers are independent franchises, not factory reps.

[@volvo09]

@@christschool I believe it was undercover factory representatives of some sort, not actually "dealers". It's true, a dealer has no incentive to be out there reporting that stuff.

[@twainguy2]

@@christschool They may have just assumed nobody knew it was them, I cannot say for sure, never dealt with that dealer because of this, even after mine went bankrupt and they were the only one within 100 miles of me. As for the work, they probably just assumed they would get the work anyway and you would pay them the retail rate for it, instead of the factory rate.

[@Alverant]

A business will do anything to deny a claim.

[@GraemePayne1967Marine]

I have heard that the manual for Jeep "Trail Rated" vehicles state that they are "not intended for off-road use" ................

[@Sailor376also]

My favourite A Ram pickup sold with the snowplow package. When the transmission crapped out at 8,000 miles,, the warranty was refused , because he was using it to plow snow. A jeep with the off road package being denied because it was used off road would not surprise me a whit,

[@robertsmith2956]

My uncle bought one, and had all the neighborhood signed up. next 3 years not a flake. LOL

[@Sailor376also]

@@robertsmith2956 Laughing (not at your uncle) I know of some ski areas that are as dry as those driveways

[@max0r4axor]

Have you read about California to start charging home owners taxes for using their own private water wells.

[@SlimShady771]

Yes ridiculous. Stop complying people.

[@TheRealScooterGuy]

Seems really off-topic for this video... But hey, if you have a story idea, I suggest e-mailing Steve with links to where he can find it published elsewhere.

[@EXROBOWIDOW]

I put a license plate frame on my Subaru advertising a horseback trail riding company. Good thing I didn't have a warranty claim-- the dealer might have said "Neigh" to my claim because I allegedly drove the car down a bridle path.

[@johnme7049]

@EXROBOWIDOW You laugh BUT.....

[@nateTrh]

The thing is that his warranty was denied by GST which is not a part of Toyota North Amercia. They're the dealer network here down south and they're known for subpar service. Toyota would love to get rid of them I bet but they can't void all the contracts they have with them.

[@juanc5149]

The corvette in question is the early c7 z06. GM eventually decided to do the same fix. It even overheated while being tested at Motor Trend’s driver car of the year that year.

[@nunyabusiness7477]

The engine has a rev limiter from the factory. I shouldn't matter how hard you drive it. So long as the factory specifications are still in tact.

[@JoseJimenez-zi9zy]

Corvette and other hi po GM cars have this problem. Driven hard, they’ll all overheat. Inadequate cooling. Racers all run oil coolers. I used an electric water pump with a voltage booster and ran it on 15-16 volts. Worked great for track days until the voltage booster failed. The Vette I drove at Bondurant’s school ran hot too. Fixable, but not from dealerships. They are production cars not race cars.

[@Antony_Jenner]

Miss Suzu ki had a daughter Grand Vitara born in 2012 had a crack in her block, Miss Suzu Ki said too bad it's because of her friend Miss Treatment. Her block being very photogenic has many photos of her crack on google in the same place. Miss Suzu Ki refused to acknowledge such photos.

[@ttww1590]

Tyler Hoovie has(had) a car billed as a street legal race car that needed pre-race dealer inspection to retain warranty.

[@jwarmstrong]

Overheating in stop & go traffic is common back to the 68 & 71 - the fix was idle the engine up 500 rpm in summer - back in the 60's we knew never to let the dealer see race track tires or track numbers on our new cars since that may cause weeks to never delay in a warranty repair

[@straycat1674]

This is a great way to keep people away from your product. The expert did not even physically look at the vehicle. A lawsuit would not be good press.

[@underratedgarage]

A teardown may have given clues as to whether the failure was caused by oil starvation from drifting or excess gasket material in the pickup tube. As a warranty admin myself, I would have informed the customer that they can have the oil pan removed at their expense to see what the pickup tube looks like so we can make a more informed decision. We have denied claims before for vehicles with track video showing hard launches, etc. I had a friend with a 2002 WRX who had a transmission claim denied because they found a brand new, never installed boost controller in the glove box. He fought that, but still lost.

[@robertewalt7789]

How does drifting damage the engine?

[@underratedgarage]

@@robertewalt7789 lateral acceleration moves all of the oil to one side of the oil pan (unless it is specially designed with baffles to prevent that), which can leave the oil pickup tube starved for oil.

[@rediscoveringamerica3003]

I had an issue with my 2018 Mustang GT when I bought it. New process of chrome lining the cylinder walls on the gen 3 coyote 5.0 caused the rings to not seat and I had high oil consumption, using about a quart every 500 miles. Dealer wouldn't touch it, said it wasn't an issue. The issue only went away once I tracked the car once on a HPDE day. Running that motor hard to between 5000 to 7500 rpm for the day finally got those rings to seat and no issues since. Makes me wonder how many others are out there with the same issue that never got the rings to seat daily driving the car?

[@walmartdog1142]

One of the car magazines had a ‘Vette out on a long term evaluation and the engine blew up. This was an aluminum engine. Aluminum can have a stickiness about it when parts are closely fitted. One or more of the main bearing caps stuck when it was being assembled and didn’t seat all the way down, even after being torqued to specifications.

[@whitejodeci8926]

Was probably a c6 z06. They are known to drop valves. I wouldn't touch one that hasn't had the heads addressed

[@Shauma_llama]

When dealing with Toyota, if the dealer is denying claims, Kilmer always recommends contacting Toyota Japan. Although I wonder, if he knows this car has a known issue doing this thing, he did it anyway?

[@robertsmith2956]

Waking the CEO up a few nights a week because of the time change, might get some action.

[@SnipedGaming]

Kilmer doesn't know his head from his ass.

[@barbarabeard6017]

Wow! That was thorough! Thanks! Will pass on if needed. After 23 yrs still driving my 99 Chrysler LHS, coast at 90 on freeways, with wty issues only twice for same mfg defect re transmission (they paid once, denied cvrg 2d time). Basically added oil and coolant and typical small maintenance all these yrs! Still runs beautifully. Last car was 82 Buick Riv, 18 yrs no problems, donated to church. So 2 cars 41 yrs. I'm good for now. :) Could use paint job but afraid to rock the boat. We are both aging together. Oh, and I don't use dealers. ;)

[@landshass2849]

Toyota poked themselves in the eye denying the claim of that guy, that gr86 is just a Subaru they should have turned a blind eye and let Subaru pay the bill.

[@bige9830]

Couple of points. As a dealer technician I've always assumed that it's not the dealer's warranty to void. And that as a dealer technician I have to prove failure to the manufacturer , Before any warranties are voided. Now I have had situations like this before . There's no warranty on the vehicle until the technician determines cause of failure. In this situation the Dealer should have requested tear down time from the customer to determine cause of failure. Without cause of failure you can't avoid the warranty. Yeah and a picture is just simply not good enough.

[@RickC_]

When the Transmission went on my dodge truck dodge said it was because of "all of the towing" I did. I never towed anything but did have a trailer hitch because I did want to get a boat at one time but never had one.

[@terrydavis8451]

Our justice system in inherently unjust because for most things you cant win unless you have money.

[@ctom4932]

My dealership product lines includes some very popular dirt bikes that get used in racing activities. Do not put photos or videos of your new dirt bike on Facebook or any of that. Your extended warranty you paid extra for just a month ago, they will reject the claim we file on your behalf. And don't put numbers all over it either. Or at least not on it on any photo shoots or while we have it. We need to submit pictures as part of warranty claims. The part that disgusts me, the guy who sells this warranty at my dealership, he drives a new Porsche after his 2 YO Audi got "boring", he doesn't tell you anything that I just said. He sells so he gets PAID, he doesn't care if you get the assistance you thought you paid for. Me, the product lines I service, I try my best to help you. And I try my best to get double the labor from the manufacturer. Today, $80k chaparral left the lot. After I noticed only 3 speakers worked, diagnosed and repaired the fault. .7 hours real time to locate the connector with a wire pulled loose from a poor crimp. I'm submitting for 1.2

[@williamharrolle8349]

Manufacturer will do anything to avoid any warranty when it comes to the drive line. Water damage in the interior of the vehicle will do the same thing again. Better off driving an older vehicle and get the best of both worlds and buy and build it the way you want. Best vehicle is no computer and power additives. That would convince the car manufacturer to build them the way when you had the time of your life.

[@robertsmith2956]

Yep, no claymores in my steering wheels. No anti lock death trap device that sets off the claymore either.

[@dannelson6980]

No computer? That pushes you to pre 80's, though I love my 50 year old cars. It is not workable for everyone.

[@williamharrolle8349]

@@dannelson6980 because these guys these days can't handle a v6 without air conditioning when we grew up it was 500 hp and 2 windows down and a bench seat so the lady could sit next to you while you drove listening to the radio.

[@justme1958A2]

I honestly believed warranty's are worthless until I had a "brand" name chain saw lock up. Less than 10 hours of use [ I'm not a logger]. Well I took it to Authorized dealer. Low and behold they found a chunk of the piston broke. Thinking they would saw it was due to abuse, NOPE, fixed it and was VERY friendly about whole thing.

[@My-Pal-Hal]

Yeah. Most any GOOD,.. equipment dealers know the Drill. Or Chainsaw in your instance. It's usually more than money with them. AND,.. KNOW ABUSE IS WHAT THEY SELL 😂 ... I ran the a equipment rental dept for years

[@darkguardian1314]

10:19 Stickers....like someone wearing a T-shirt and people would automatically assume they are the T-shirt. I get this a lot with novelty T-shirts. It’s just a nice shirt or it was a gift. 🙄 Young generations are so one dimensional in thinking.

[@supertec2023]

As a technician who works on cars nothing pisses me off more than a guy who wants to do it play race car driver and then make somebody else pay for it. If you want to be a race car driver get a sponsor you don't see John Force going back to the dealer to get his engines replaced after every run no because you're racing the car you accept the responsibility

[@tentingaroundflorida]

social media has gotten several folks in trouble.

[@kenbrown2808]

the phrase we coined for my wife's niece was "you just told on yourself" (this was before social media was a significant thing)

[@TheRealScooterGuy]

@@kenbrown2808 -- I sometimes say to people, "I feel like your comment will be 'Exhibit A' at a future court proceeding."

[@dmatech]

That appears to be the understatement of the day. That's why I try to make it at least a little difficult to figure out who I am.

[@oldfordman68]

Subaru promotes the WRX as a off road track car in the fine print says NOT to take it off road they then send you information about events where you can take it off road and if you enter the event they void your warranty

[@rdaw33]

The other day I saw a little blip on the internet that Toyota said they would cover the repair to satisfy that customer. I hope that is true. Please do a follow up if possible........

[@fountainvalley100]

For seven thousand dollars sounds like consulting an attorney would have been a good idea. Also making a note to self to never buy a Toyota.

[@scod3908]

Maybe "never buy a subaru", as the 86 has a subaru engine...

[@kylesmatthews]

I work at a popular pleasure boat company dealership and there are cases where warranties will be denied because the boat owner has posted installing extra ballast exceeding the manufactures recommendations. We also have customers who voided the warranty on the entire boat for having accessories installed in a way that causes safety issues, ie fire hazzards

[@robertsmith2956]

and how would a fire hazard make the sail rip down the middle?

[@kylesmatthews]

@@robertsmith2956 who said anything about sailing?

[@kylesmatthews]

@@robertsmith2956 fire hazards can be removal of safety equipment, badly installed wiring, etc

[@allwaizeright9705]

I guess when they say "BUMPER to BUMPER" warranty - They are referring to the space between your front or rear bumpers to the bumpers of the cars around you...

[@maxsdad538]

NASA stands for the National Auto Sports Association, think of it as IMSA Lite. BTW, a common problem with drift cars (actually, race cars of ANY kind) is that the centrifugal forces can cause oil to pool away from the oil pickup and cause oil starvation. That was the whole reason for the development of dry sump lubrication systems for performance vehicles.

[@johnme7049]

Toyota Tacoma's apparently are known for having a problem with oil starvation. If you operate your 4X4 at much of an incline it will starve for oil if it is not ON the full mark and even then you don't want to push it.

[@NinJestre]

So basically they're buying the track day for you to void your warranty, nice 👍

[@Garth2011]

Gotta remember that warranty pay is usually less than customer pay. Lots of these denied warranty claims are likely related to dealers not wanting the job due to warranty labor rates.

[@nicholasvinen]

They should complain to the manufacturers that they are being underpaid then. Don't take it out on customers, it isn't their fault.

[@Garth2011]

@@nicholasvinen Too hard, they go the easy route because they are used to easy money vs. deal with folks who know as much or more than they.

[@jasong6027]

Uh, going to the track and opening it up, letting loose a little bit is one thing, but drifting is abuse of the car for sure. They shouldn't have to cover that at all. You broke it you pay for it

[@BigDaddyJinx]

Correct. You don't drift when you race. You take the oval like a normal racer, or you take the quarter mile. Drifting is what smol pp types do to try and impress a bunch of nobodies. Like you said, that is clear abuse of vehicle as they are not designed to drift. Race yes. Drift no. Drifting is not racing. If I were in a court room and it were my call damn right I'd find for the dealer/manufacturer. You wanna drive it like a coked out teenager who has every poster of Vin Diesel, then that's on you not the dealer.

[@jdlives8992]

And they wonder why someone burns the car lot down like the old man

[@Omniseed]

seriously, these people and organizations think they can gleefully expand the surveillance capitalist state forever and without consequences for them, and they're simply wrong. one way or another, these abuses and systematic eradication of personal privacy and anonymity will be turned on its head.

[@liquidfiretibby]

Doesn't matter if he drifted it or not. You're well aware of the Magnussen (sp?) act that says the dealer has to PROVE that the customer directly caused the warrantied part to fail. Drifting can NOT void an engine warranty

[@robertsmith2956]

We were hill climbing for fun. I watched an idiot drove up till he slowed to a crawl, then tried to do a u-turn and rolled the jeep all the way down. LOL IQ is NOT a requirement to own a car.

[@IgoZoom1]

My 2006 Mazda3 also suffered “catastrophic engine failure” while under warranty (800 miles before the 50k expiration). The dealer said it was a spun bearing and asked for my oil change receipts. They tried to decline coverage because my mechanic uses receipts that have no invoice number (implying they may not be sequential or might be fake). They called my mechanic and asked about oil and filter brands and specs and even accused him of faking the receipts! It took two weeks and many phone calls up to a district service manager. Finally, I reached my breaking pint and went back to the dealer. I walked into the GM’s office and told him I wasn’t leaving until they agreed to fix it and give me a loaner car OR the cops dragged me out. They chose to do the right thing, but an attorney probably wound have been a smarter idea!

[@jameshwang4750]

I think in this case NASA is not about the space agency. It stands for National Auto Sport Association.

[@hugokatz]

Good publicity for Toyota. Guess the internet works both ways.

[@erikstrawn3885]

According to what I've seen, the issue was excess RTV in the oil pan when Subaru built the engine, and it's a common problem on the GR86/BRZ. You can't race your way to too much RTV. I'm preparing to replace my car in the next year or so, and I was cross-shopping the GR86 against a Miata, but the GR86 is firmly off my list.

[@russlehman2070]

Car warranties usually cover "defects in materials or workmanship". If excess RTV in the pan isn't a defect in workmanship, I don't know what is.

[@ka1133]

And if anyone actually believes that this was the “one and only time” he drove this way … I have some great swamp land for sale in Florida.

[@nunya3163]

At such low mileage, it might be that he waited until it was properly broken in before jumping on it.

[@mehmeh533]

Thank you. I didn't buy that either. Nor can you tell me that drifting doesn't hurt the car. And no, 'having fun' in a sports car does not require drifting. I'm sorry, but this all sounds like 'I fucked up my car doing stuff that I knew very well voided the warranty but I want them to fix it anyway'

[@TheRealScooterGuy]

@@mehmeh533 -- More likely, "I messed up my car, not even thinking about the warranty until after something broke." -- but yeah.

[@ttww1590]

A spun bearing could be abuse or warranty, so a tear down would be needed as would explination of resonable steps prior to racing.

[@scod3908]

Drifting on the red limiter is clearly abuse, the guy needs to take more personal responsibility for his actions. Most car guys accept that they void their warranties when they mod/track their cars.

[@UncleKennysPlace]

We bent over backwards to help the customer, back in the day. We sold the "Big Four" Japanese motorcycles, as well as Honda and Fiat (the old ones, not today's version.) One guy had dirt in the intake tract due to a broken case, and I told him that the engine seizure wouldn't be covered if there was any grit inside. He said "You'll find grit no matter what!", so I put him in a chair to watch the mechanic. There was grit everywhere, and grind marks on the piston. (Kaw rotary valve single, BTW.) He was deliciously embarrassed. We didn't care if he had raced, BTW.

[@scod3908]

@@criticalevent There are so many people in these comments saying they'll never buy a Toyota because of this... they don't seem to realise it was a Subaru engine 🤣

[@robertsmith2956]

@@scod3908 Which has another problem. NGK japan parts are now chinese made BOXED in japan. chinese bearings fail on subaru engines. They go cheap on the structural support instead of a solid bracket.

[@krassimirpetrov7131]

This guy is in one of my car groups - glad you are covering

[@streetcop157]

I used to love taking cruisers in for warranty work…..cause they knew we were doing stupid stuff in them….but they sold them as cruisers

[@algernoncalydon3430]

The specialist was the usual BS. Had similar issue with a big roller door. The company claimed they sent a "forensic analyst" to assess the damaged door, which failed due to binding from the botched installation. Despite showing a video of the door installation and how they bashed the rails up and bent them while installing, and a video of the sound of the door screeching as it opened and closed they fought fixing it. Since I had the only key to the building and it was always locked they could not explain how their forensic specialist got into the building. Companies fight warranty work as a default. They don't worry about being dishonest. The think making stuff up that sounds official makes them smart, when it just makes them look like morons.

[@arinerm1331]

Insurance companies are exactly the same way, **especially** health insurance companies. One company's client was shot, loaded into an ambulance while unconscious, and was transported to the nearest trauma center. He underwent surgery to save his life, and his "most excellent" health insurance declined to pay for the hospital service because the hospital was not in network and the client failed to get permission to go there.

[@Allantitan]

@@arinerm1331 so an unconscious person has to call their insurance company to get permission to be driven to the nearest trauma center while unconscious and presumably dying? 🤔

[@freethebirds3578]

I watched your video about your Mom's Honda yesterday, and this connects. Car companies that abuse their customers lose their customers. I used to think Toyota was a terrific company. My parents brought home 2 Toyotas one night in December 1984. Those cars didn't die; they had to be killed in wrecks. Now I'm not so sure about buying Toyotas. Thankfully, I have discovered Subaru, and they have never been bad to us.

[@creamy9000]

unfortunately toyota has bought a controlling stake in subaru.

[@CortMarshal]

The Toyota in this story was made by Subaru...

[@byronwatkins2565]

A friend had a claim denied because he drove his new car to a car SHOW and they noticed the sticker. As he was leaving, the AC sprung a coolant leak all over his passenger's carpet. After MUCH serious correspondence with HQ, they did repair the leak, but his carpet was forever after stained. When he is 80 years old, I pity the dealer... They have large financial incentives to deny claims; OF COURSE they will deny claims every time they can make up a reason and force you to spend your resources to prove them wrong.

[@TheRealScooterGuy]

I wonder how many people will get the reference to being 80 years old.... lol

[@nicholasvinen]

@@TheRealScooterGuy by that stage I guess you have little left to lose, might as well have a car-b-que.

[@djombock]

I didn’t know what a gr86 was so, I looked it up. On Toyota’s website there is a video of one doing a burnout

[@My-Pal-Hal]

Oh no no no. That was simply a Stuck Parking Brake. We have since had that problem corrected 🙂. ... 'use of braking systems of any kind, at any time, voids all warranties' , simple 😏

[@dannytravis7118]

I don't know if this will help in future cases for you or not. However all these modern cars have on-board computers and they monitor all the sensors. I think they also recoerd what's going on with the sensors. So in theory you should be able to hook into the computer with a laptop and download the recorded information. I know the shop of my trucking company I work for can do this. In fact with the tracking device on my truck they can access the computer remotely. I've had issues in Pennsylvania and the mechanics looked in the computer from Kentucky and figured out what the problem was and sent me to a shop that was able to make a repair. And in a different instance they told me what I could do to bypass the problem, and a different time they were able to remotely reset the computer so I could get back to Kentucky and they replaced the bad sensors. If my company has this ability with the older computers then modern new cars with more advanced technology should be able to do this too. I don't know much about it but Ford f150 have some Ford pass they call it and it links the vehicle directly to your smartphone.

[@nunya3163]

They do not just record, they are actively sending telemetry back to the manufacturer.

[@robertsmith2956]

They won't tell you a bearing spun, or even WHICH bearing spun. Even the oil pressure wouldn't tell you since it would still be flowing through the rest of the engine. Don't even tell you what airbag is leaking, suspension, brake, etc....

[@dannytravis7118]

@@robertsmith2956 true enough however they fired 2 idiots for pushing the clutch in and free wheeling off big hills then dumping the clutch and blowing up the motor. They were trying to do Georgia overdrive and fucked it up. The computer showed engine rpm compared to speed mph the shop Forman showed me the data from those two trucks. Both were pretty close to the same 600 rpm speed 85 mph then sudden increase of rpm to 2500 then quickly no rpm.

[@scotcoon1186]

I bet there was engine overspeed codes cleared trying to hide it from the shop. Autocross or circle track you'll have the occasional over-rev, but the semi-controlled-skid guys haven't figured out how to stay off the governor. I was told this story by a service manager: a guy took his lower-mile Dodge Cummins to the dealer for a crank- no start condition. Called him back, "your pistons are all melted, a complete motor with turbo will run you about so much, the core is good..... I know it's still under warranty.... stop in and we'll talk to the owner, see what we can do." When they walked into the owner's office, he had his computer screen turned facing the door with dude's magazine article pulled up, including pictures of propane and cng systems on the truck. He quit arguing about the warranty at that point.

[@DC-si8xw]

how do you over rev a car that has a rev limiter by drifting? if you could downshift into 2nd gear at 90 miles an hour you could do that by overriding the electronics. but not by bouncing off rev limiter while spinning tires

[@nicholasvinen]

@@DC-si8xw that's true but bouncing off the rev limiter repeatedly is still not a great idea. It causes extra vibration and stress. I blew out a muffler once accidentally hitting the rev limiter on a bone stock (supercharged) car. When I had it tuned later, I asked the tuner if he had raised the rev limit because I noticed it would rev higher than before. He said yes, because "the harmonics generated by bouncing off the rev limiter are not good for the engine" (or words to that effect).

[@jamesbarton1969]

I have a lawyer and I'm not afraid to use him

[@paulcollyer801]

I’m employed by a very large company with a very large liveried fleet of vehicles. (UK) We had a number of our small vans (medium sized car based) that began to experience seat mount failure. The manufacturer (wont name em) put it down to driver abuse, until car drivers of the equivalent car model with the same seat mounts began complaining. While they stopped charging us for replacements, they never refunded us either. It’s a common practice, and in very large companies, it’s never chased up.

[@johnclary729]

Steve NASA in this case is National Auto Sport Association, not National Air and Space Administration.

[@jeromethiel4323]

Never trust a dealership. It is never in their interest (although it should be), to side with the consumer. The manufacturer might be the only one who cares if the brand is tarnished. The whole car dealership situation is just broken, and needs to go away. The manufacturers should be allowed to sell themselves.

[@gregjames2684]

Over 25 years ago , while driving big truck , I ended up at a Caterpillar repair shop near the docks around New Orleans, , , While waiting & browsing around the shop one of the mechanics explains how the tug boats appears to always blow their motors just before the warranty expires in order to get them rebuilt , , , In effect , the tug boats paid for the motors only once since they always got them rebuilt under warranty as long as they only had to show the motors broke under normal , or regular , use of the purpose it was installed to perform , , ,

[@ROCKENSTIENCUSTOMZ]

Appreciate you love from Spokane Washington

[@MobiusTFS]

I personally know this guy and know all about this one. That "drift" was an oversteer on an autocross Test and Tune course (cones in a parking lot and you can’t get above 70mph). I believe the “Drifting” claim was made by the FSE in order to worsen the case against him so Gulf State Toyota didn’t have to deal with the warranty. And there is the crux of the issue. The Tech was a representative of Gulf States Toyota (a distributor of Toyota vehicles in the TALO area), which is not Toyota Corporate and is known to be a really scummy sort of group. When he had got a hold of corporate, they didn’t know about this when he called and were really only made aware when the news started spreading like wildfire. He didn't have any over-revs or misshifts. He did in fact do an engine tear down and documented the RTV blocking the screen up in the oil pickup, which points to the claim of low oil pressure due to the blockage.

[@ttww1590]

Guy drove on course with low oil pressure seems a point for Toyota, not the owner.

[@MobiusTFS]

@@ttww1590 There is no pressure gauge sensor on this vehicle, only oil temperature. No real way to have known. No CEL popped up before the engine wouldn't start back up.

[@scotcoon1186]

Doing his own teardown may be his undoing.

[@MobiusTFS]

@@scotcoon1186 He only did it after the FSE never inspected the car and denied the warranty. Aside from that, Toyota has now stepped in is honoring the warranty after the hubbub that this caused.

[@russellagamohamadi2451]

I got a story for you. Love to see if I have a lemon with Toyota. I’m on my 3rd transmission maybe 4 on my 2020 corolla hatchback. I have 35k on the car which is still in warranty but they stopped warranty at the 3rd one saying 1st dealership said I was racing the car due to my exhaust and front baldish tires , took intake and exhaust off car take it to a 2nd dealership to say lowering my car is breaking the transmission when it’s just on some lowering springs. Now stuck with the 3rd one sitting at a dealership.

[@jamesm.9434]

GM removed the throttle body position sensor off the powertrain 100K warranty after 2010 for 5.3l 1500 pickups. I don't know how a powertrain works without air entering the motor.🤔

[@Saiyanjohn415]

If you're a field technician and you don't go into the field to get the work done! How can the work be credible or acceptable?

[@johnme7049]

@John Wilson He DID get the work done. The work was perfectly acceptable because he delivered the results for which he was sent. The 'Field Tech' was there to represent the dealer NOT the consumer. You can bet he gets a bonus for denying claims.

[@threadtapwhisperer5136]

Hellcats/1320 superbee models Dodge wasn't warranty-ing the rear subframe that'd yank itself out of the car when launched. Stock N everything, not a dodge fan, not sure if they decided to start covering that stuff.

[@bitcoinbeavis7742]

It happened to my 86 right before the warranty went out. I got a new free engine, however, the same flawed engine but at least it was new. I was right under red line when it blew. Really if he didn’t redline the engine shouldn’t blow whether on the track or not. It has a redline cutoff so it shouldn’t blow. Definitely, a lot of others have had this same problem. I sold mine because I was worried after the warranty ran out. Still a fun car just better be able to pull the motor yourself and rebuild it when they blow.

[@Overonator]

They will look for any reason to deny your warranty claims. Just like an insurance company.

[@Milnoc]

Makes me glad I bought a cheap used car out of warranty. I don't have to worry about this crap. Even if the car fails on me later, it would have already done its job.

[@nunya3163]

My folks just leased a brand new car, at 1,900 miles it is in the shop with computer issues already.

[@scotcoon1186]

Lay out the math on how many years it will take a new EV to pay for itself in fuel savings, vs rebuilding what you have, the responses can be fun. Like my paid off car, driving it 3500 miles a year at 25mpg and $5 gas, after a crate motor, paint job, and transmission, I can still drive it another 160+ years. The climateer's heads explode trying to comprehend the idea that I won't live long enough for that trade-in to make financial sense.

[@robertsmith2956]

@@scotcoon1186 I WANT a dead battery tesla. Just to melt it down and make hundreds of guns from it.

[@Goob_V10]

Seriously now? The “GR” in GR86 literally stands for “Gazoo Racing”. I think that fact speaks for itself.

[@colchronic]

One time I ordered wheels from my car from a company called fitment industries however they arrived extremely late and I already found another seller so I refused the package and they basically said to me that if I removed my negative review on Google that they would make sure to refund me for the full amount but if I didn't take it down then they would only give me 80% because of a 20% restocking fee this stuff happens all the time thankfully I had ordered it with PayPal so I was able to just contact PayPal and dispute the transaction and was refunded the full amount and the review was left up

[@Jack-gy7cs]

The one Toyota I owned was the most undependable vehicle I've ever owned. The three Hondas I owned were the most dependable vehicles I've ever owned. Will I ever buy another Toyota...NO.

[@jonathanmarois9009]

I might be mistaken, but there are ad "rules"/guidelines in many countries stating that: Ads must not show drivers using cars in a way that is not compliant with rules of the Highway Code or security rules;

[@kenbrown2808]

they don't have that in the US.

[@robertsmith2956]

It's NOT an add, it is a SALES PITCH. LOL

[@Br3ttM]

The FTC did something about the "warranty void if removed" stickers, maybe drivers could convince them to push companies on denying warranty claims without any evidence that what the driver might have done actually caused the damage. It's hard to argue the dealers/manufacturers are acting in good faith if they don't have any evidence or actually see the damage. Proof of racing does not equal proof that racing caused the damage.

[@kennbones]

I'm sure this has been mentioned, but the original Facebook post included photos and video of RTV sealant in the engine oil pickup tube.

[@andrewlydecker811]

NASA = National Auto Sport Association

[@mustangecoboosthpp3869]

Mitsubishi used to go to autocross events and copy down serial numbers of Mitsubishi Evo's and would put them in the Mitsubishi system to deny warranty claims.

[@keithe2150]

My father had a model a that have been in the family since the day was purchased and he put a NASCAR sticker on the back with that void his warranty :-)

[@avi8r66]

Everything you say can and will be used against you. This has wide applications.

[@igotaction]

Now Cole, when you go to shift and that little needle on tach reads 9,000 rpm, that's bad.

[@My-Pal-Hal]

"SHIFT" 🤔 I better Google that 😂

[@lanmarknetworking3034]

Can we just go back to a time where the Company making the Potato Chip wasn't allowed to also own the Company making the Pepto?

[@benwagner5089]

Quite similar to the movie-making companies also owning the theaters in order to block their competitors showing their films. Now the companies can't own the theaters, but people from one board could also be on the other board, so the distinction isn't all that different.

[@Le_Comte_de_Monte_Felin]

What kind of childhood even allowed 'pepto chips'???

[@benwagner5089]

@@Le_Comte_de_Monte_Felin They mean the company selling the sweets is also selling the medicine for eating too much sweets.

[@robertbrowniii5459]

Years ago my wife had a Mustang. I was drag racing a dragster and she would always come down to the track later in the afternoon. We would always prepay and get are pit passes and put the stickers on the cars. My wife had at least 10 stickers on her car from the drag strip. Her Mustang blow a motor and they denied the claim saying we abused the car by racing it. We had to get a court hearing. The judge sided with us telling there lawyer did you actually read the stickers on the car or just see drag-strip on them? They told him yes that’s why the motor blowup. The judge said then how do you race a mustang with a ford motor at super Chevy events. The company had to refund all our money. Oooooo one more thing the manufacturer can go back into history of the car or truck computer and get the max rpm’s and speed because the computers on the cars store it.

[@robertsmith2956]

Well the max RPM from the engine that blew up and ended in the junk yard that sold the computer.

[@notabannedaccount8362]

This is why I don't use social media.

[@OSUCharger]

Says the Pooh posting on social media.

[@mikelarry2602]

I just don't use photos or real name.

[@notabannedaccount8362]

@@OSUCharger NotaBannedAccount is not my real information.

[@davidh9638]

Facebook is evil. Twitter is toxic. Just say no, folks.