We don’t follow our own rules, it all goes wrong!!!

[@beachamgroup2482]

Stay with the programme.

[@rmsdiagnostics]

yes mate I’ve let myself down

[@learigg]

For all the people saying don't use second hand parts and stupid customers. I have a vauxhall insignia with zeon lights, light switch went and none in the vauxhall system and 3 or 4 month estimated back order. What do you do put the car off the road or fit second hand switch from ebay for the same price as a new switch? Headlight went US, £1400 from vauxhall, pay upfront with no guaranteed delivery date, vauxhall last had these in stock two years ago. Again do you put the car off the road or fit secondhand headlight? Maybe think about what you put in tour comments and ask why people are using second hand parts. Also some insurance companies have changed their t&c to allow second hand parts to be used fir insurance repairs.

[@rmsdiagnostics]

it’s a judgment call for sure

[@benmayne7910]

Why do we do these things to are self’s It’s always when your trying to help out the customer Trying to DO them a favour and it blows up on you Mental really

[@rmsdiagnostics]

yep it’s my own fault

[@optix3100]

Autodoc from Germany took nearly 4 weeks

[@rmsdiagnostics]

crazy mate

[@davidnorton5887]

Never fit second hand, or customer supplied parts 👍

[@rmsdiagnostics]

yep I’ve let myself down,I should have sent the job away after I diagnosed the fault if he didn’t want to pay

[@martinjackson565]

They don’t realise about second parts you even get faulty brand new parts and they don’t understand

[@rmsdiagnostics]

lucky I am fully honest and they understand perfectly that it’s tuff😂😂 customer services at its best

[@chrisdunbar9831]

What scan tool do you guys use?

[@mrgrumpy9077]

come on Bob keep with the system 🤣 you might think about not fitting second hand parts going forward will definitely cause problems , you have no warranty or come back if the used part causes other problems , what if the part you use causes a fire. , guess who they blame and come after , sorry to be so negative but you need to cover your ass at all times , compensation claim for blame world we live in. . keep the videos coming 👍🧑‍🔧🥕

[@rmsdiagnostics]

we do have it listed on our insurance that we can fit used electrical modules and parts,but I fully understand what your saying.

[@65Lynchy]

Just gets better 👍just need to charge an idiot tax to your customers... sometimes you need to pay it for taking them on 😂

[@rmsdiagnostics]

thanks buddy

[@toeknee6588]

How many KZbinrs do you get ringing up to see if you can mend their car for free over the phone?

[@rmsdiagnostics]

no KZbinrs so far as we are not that big but a lot of customers calling,they start with “just phoning for a bit of advice “ my response is “we are booking for 2weeks time are you ok to leave a deposit?” 😂😂

[@benmayne7910]

The door handles from ford pal are likey to be 5 working days from Germany . They are a bit of a fiddle . But you can reuse the covers . new handles come with covers . But not painted

[@rmsdiagnostics]

yeah they are saying around 5-8 days but the customer never uses them so will repair when he is ready to sell it