Web Chat Tips and Techniques, Chat Support, Non Voice Customer Service, Digital Customer Service

Web Chat Tips and Techniques, Non Voice Customer Service, Digital Customer Service // This is the video description.
TRANSCRIPT: docs.google.com/document/d/1u...
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[@chance2646]

What a great introduction or refresher for anyone who chats with customers! Thank you for sharing, Rea!

[@antattackBAM]

I run customer support for my company, going to send this vid to my employees. Thank you!

[@Leo69675]

I'm currently working as a Chat Center agent. It is my frist week. I only take chats and only a few times in the day I have to make outbound calls to customers. I love the way that you don't deal with hearing angry customers over the phone yelling at you. But the counter part or downside with this is that you have to be very skilled with the multitasking as I take 3 chats at the same time, so you have to deal with 3 different situations, 3 different processes and 3 different outcomes or solutions.

[@Harmansingh-kw3ip]

Is the process godaddy?

[@qwertyytrewq2963]

Can really feel you. 🤣. Im new to chat and when the customer idled in your chat, new customer may be added in your bucket and the idle customer may return 🤣. Sometimes I handle like 5 customer at a time. Really thankful if a customer is very patient but when the customer is the type to ask "are you still there" even for a minute of inactivity, goodluck 🤣

[@Dailylifesupdate]

Where I can apply chat agent representative?

[@DateTwoRelate]

The chat/email reps I've dealt with often answer immediately with a long cut-and-paste (sometimes irrelevant!) with a link response and then immediately ask "have I answered your question?" or "[i]s there anything else I can help you with?" My answer: "I don't know as I haven't taken 5-10 minutes necessary to read what you sent me!!!" I like the fact that you answer the customer's question DIRECTLY in simple terms first and THEN provide a more detailed "see also" link reference afterward. Your approach gives a customer the luxury of accepting your simple (yet complete) answer and/or clicking on the link for more info if s/he wants it either immediately or at another time.

[@ReaNinja]

Right! Great to hear that ☺️

[@darylequiz6514]

Thank you, this is so helpful!

[@ReaNinja]

⭐ Happy new year, ninja! Here's the link to the chat flow: docs.google.com/document/d/1uiZ22l8FTVRCymd_xjhLV6KgkFKvNKsAgodIp2yG0qk/edit?usp=sharing

[@ariannesolis3397]

Thank you for this wonderful tips!!!♥️

[@warrenkarlcatapang1304]

This is so helpful. Thank you so much! ☺️

[@user-ug7qt5sp1j]

Thank you very much, very helpful!!

[@umrahnabrahams4066]

Thank you for sharing very helpful tips. Stay Awesome.

[@biswajitbala7730]

Thanks for describing easily and details

[@Arrow2601]

Nice explanation i understood everything 👌

[@cvmllrc]

Thank you miss Rea, this is a big help for me.

[@reginej]

thank you ate rea 💖

[@raviadagatla7103]

Thank you Mam. It was very helpful and the much needed one.

[@ReaNinja]

Glad to know ❤️

[@renielonos508]

Thank you so much ma'am. I already subscribe to your channel and to your FB Group

[@khreziahlabjata7514]

Thank you.

[@Thakur-tn6wf]

Thanku KZbin to recommended this wonderful channel... I really appreciate your efforts.. Thank you🌹🌹🌹🌹

[@ReaNinja]

💗💙

[@syedzeeshanahmed184]

Thanks

[@sherwinlarona1016]

Gagsti! Sobrang tama to. Legit! Pinanuod ko to before ako mag apply as non voice agent. Promise effective! Be careful sa punctuation. Got my J O ♥️ #TechM.

[@ReaNinja]

Congrats 🎉💗

[@kristelannepura3544]

Thank youuuu

[@felippee359]

HAPPY NEW YEAR REA, FROM COLOMBIA. BLESSINGS

[@ReaNinja]

Happy new year ❤️

[@felizangelinecabauatan8341]

Thank for this 😊😊Happy new year

[@ReaNinja]

Happy new year ❤️

[@Me.Cheyito]

You're awesome

[@andang9782]

Thank you so much for the tips..i landed a job because of it..blessings po!!

[@itsmecj2411]

Kailangan po ba magaling sa English or pede ba ng Tagalog???and saan place po yung company nyo??? thanks

[@legacydamaso6325]

Maam, may I have a call center list that has a chat support or non voice. Thank you!

[@dynamariet]

can u upload some examples of canned responses? my nesting will be on monday and I feel nervous.🥺

[@uwuuwu4388]

Hello any tips po for Largo acct sa Alorica? Naiintndhan ko Naman po ung Binigay na Picture pero knkbhan po me sa simulation mmya pls help

[@5_starscloud]

I like typing so this would be good

[@itsmecj2411]

Can someone quit anytime on that job or is there an end of contract???

[@Hemanthreddy2000]

Can any one send me the customer service chat scripts for Damage/Defective, Cancellation of order and modification of Order?

[@karlaramirez2201]

Tomorrow starts my trainning as a customer service agent (chat) and I have no experience at all!! If there's anybody who's worked in that position before and would give me some tips I'd highly appreciate it

[@danielmoreno968]

Cómo te fue en el entrenamiento y en el trabajo en general? Yo estoy a punto de empezar el entrenamiento la otra semana y me siento nervioso porque es mi primer trabajo. Si me pudieras dar tips o información te lo agradecería mucho

[@annalynlim7663]

Learn from the present. Don't think too much

[@karlaramirez2201]

@@danielmoreno968 cómo te ha ido? Yo pasé el entrenamiento 😅 espero que estés bien! Éxitos

[@eduardoluisrivas3754]

@@karlaramirez2201 con que empresa estas trabajando?

[@karlaramirez2201]

@@eduardoluisrivas3754 accedo Colombia

[@Showbizupdate586]

What apps did you use?

[@HardeepSingh-ir7ol]

I need some tips

[@HardeepSingh-ir7ol]

Please share some template s

[@vlogspot1777]

Hello! Maam, Do you have any sample chat flow for telecom chat support like T-Mobile? Thank you and btw I love your videos, I've learned so much on your videos.

[@ReaNinja]

Sorry, I don't have :(

[@meghanaseepan4169]

Did u get any for T-Mobile do share it with me

[@arvinbriones4032]

Ma'm can i ask?. In non voice call center there have a scripts for answering customers? Or by using own word?

[@ReaNinja]

For some requests. For the most part, you're going to create your own.

[@arvinbriones4032]

@@ReaNinja thanks po ma'am

[@itsmeriennaie]

❣️

[@HardeepSingh-ir7ol]

I am working with Us customer chat

[@swathipriya4646]

I want to work in sitel.... Already I've attended interview for chat process but didn't get selected....Don't know wat to do...????

[@mailee4188]

Where do you live? I can refer yoi to my program for chat cs

[@rosesimonbr]

@@mailee4188 I live in the 🇩🇴 and I want to apply for a chat position could u help me?

[@Rohit-ij6eh]

@@rosesimonbr 😅🤣🤣🤣

[@Rohit-ij6eh]

Hello

[@cristinahubilla2466]

Sis additional tip please just in case they conduct ng mock call during interview. sample concern of seller there comes a time that The Policy Of the company is not accepted by customer. How to handle this kind of situation? Give me mock call sample please.. TIA

[@antattackBAM]

Can't even understand your question. I hope you don't type like this to customers. Would not hire you.

[@maeadalia1896]

Hi mam. Im just new at your channel po. Gusto ko po sana na mag apply bilang non voice chat support. Meron po bang ganun na mobile phone lang ang needed?

[@ReaNinja]

Usually need ng computer/laptop

[@aldrinferrer7122]

need po ba magaling mag english sa chat support?

[@sebastianaristegui1397]

I just started taking my training for Chat CS.. They say chat is even more frustrating and stressful than voice CS 😥 is it true? I thought It would be easier since you are not talking over the phone

[@zoemendoza5808]

Not true !!!! I work as a chat representative for Spectrum

[@ReaNinja]

I guess it depends on your account and your preference or what your strengths are.

[@jagmohan4505]

Ma'am how to be more creative while dealing with customers in a web chat so that they can connect easily and simultaneously we can understand their queries? I want to emphasize a end user to get good ratings and tell me how to properly wrap up a chat.

[@jinkybonus1866]

Hello, Ma'am. Do you have any sample chat flow for chat support like Intuit account or Financial account? Thank you.

[@ReaNinja]

None at the moment ☺️

[@mavelsky5512]

Hello Miss Rea. I just want to ask po what if nahire as chat support then as in not computer literated then mabagal po magtype as in di po umaabot ng 30 wps, may possibility pa rin po ba makapasa sa training? Just curious lang po since I don't have BPO exp and start ko na sa tue ng training. I'm kinda nervous po kasi huhuhu

[@ReaNinja]

O naman. Just do your best.

[@patrice1879]

Wow. Anong company mo po?

[@reinee.6557]

Anong company po pinag applyan nyo?

[@maryroseaufl779]

hello, nakapasa po kayo training?

[@clairegracia5510]

Any update po? Naka pasa ka po ba?

[@batanguenachannel1193]

Hello San Po Ang legit na applyan Ng chat support angent slamat po

[@kanedelacruz3051]

Hi maam! I'm looking for a job chat support suit to me because I dont talk too much. I've been chat support for 1 year now. I hope I can get job in website because I need more money for my college.

[@komalbutere7465]

What iss biology

[@jerudamariepasigna67]

hi still hiring?

[@markanthonygarbosa6551]

Ano po ba yung mock chat

[@ReaNinja]

Test chat/chat simulation 😊

[@komalbutere7465]

Hiii