Website Maintenance and Care Plans - what are they and should I offer one?

If you think carefully about what you offer then you can provide a longer-lasting-relationship with your client.
I will explore 2 Plans and 3 Addons.
Website Maintenance and Care Plans - what are they and should I offer one?
Hire us to work on your Website! [e-mail] or visit websquadron.co.uk
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Equipment Used:
Softbox Lighting Kit (to focus main light onto me in a dark room): amzn.to/3feqH18
Soundproof Panels (to provide a dark setting, and prevent sound bounce): amzn.to/3HVfwqa
3m Ethernet Cat 7 Cable (to maximise the Internet Connection as the room is upstairs): amzn.to/3GlBvGw
Anker 6 in 1 Adaptor (for the Macbook Air to increase USB-C, USB-A, HDMI, Ethernet Ports): amzn.to/3tiukLA
USB-C to Lightning Port Cable (from my iPhone to my Macbook Air): amzn.to/3K2tGaU
Powerline Adaptor (boosts internet connection from downstairs 380mbs to the upstairs room 120mbs): amzn.to/3r8YcYc
Floodlights (positioned to glow onto the walls): amzn.to/33mRqWD
LED Light stands (either side of me): amzn.to/3Iaerez
Fifine Dynamic Microphone: amzn.to/3osbxu2
Floating Shelves: amzn.to/3Fhxyl1
Hanging Pendant Light Holders: amzn.to/3qgwnhg
Vintage Light Bulbs: amzn.to/3K0bQ8B
Music used:
Track: Will You Be Mine (Remix)
Free download: brokeinsummer....
Artists: brokeinsummer.com
Contact: brokeinsummer....
Music provided by Audio Library Plus
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PPPS: We only build with Elementor Pro

[@maddy1mymk]

This will be an amazing things to have. I bet there is lots of people like me, that started a website with youtube videos and no previous knowledge about a website and thought it was a easy thing to get done until you realize is so much more involved.

[@YasinPatwari-kj6od]

what do you mean? isn't something you can learn in about 20 hours?

[@danplumadore647]

I've just begun offering such a plan. Part of the plan is based on developing a comprehensive monthly report which details not only what we did in terms of upgrading and updating, as a Data analyst in a prior life, I add detailed data on the sites performance. The report is then summarized and ends with a comprehensive consultation on next steps. The reason is that I also take care of SEO. So far, it's worked well and also builds on what you mentioned, relationship building.

[@websquadron]

Great idea and method. I know what you mean about the data analysis from a past life kicking in with regards to our approach :)

[@rg-web-design]

Spot on about hosting packages. No need for that headache.

[@KeyJayHD]

Thanks for this! This was a great framework to get my maintenance packages drafted.

[@taylorrose8699]

Awesome video mate! I’m about to have that “client retention” conversation with my CEO, I’ll definitely be using the “care plan” tactic. Cheers! 🍻

[@innovativewebdesigns1489]

Thanks Mate, another informative video

[@websquadron]

No problem 👍

[@WebDevNiko]

i plan to include hosting in maintance plan as if the client website go down im sure ill be first they contact regardless if i do hosting or not. And i can put multiple websites on same hosting plan

[@clickbaitpolice9792]

it's a good video. very good video in fact

[@websquadron]

Big thanks

[@thijs7504]

Thnx for the great thoughts 💭

[@websquadron]

My pleasure 😊

[@imagoadvertising426]

Great video, like always. Question: If a customer is paying for a WordPress maintenance basic plan where I just take care of wordpress, theme and plugins updates, what would you say to the customer if their website breaks down and it is not a wordpress, theme or plugin issue? How would you handel that? Specially having limitations on programing and no be able to resolve the issue for the customer. Thank you!!

[@websquadron]

You clarify that the maintenance is to manage Backups and Updates, but you are not responsible for any issues relating to Emails or Hosting related. You will investigate as best as you can but you cant be responsible for 3rd Party items. For instance, a garage may give you paint-protection on your new car, but they can't be responsible if a scratch on the car door penetrates the paint.

[@imagoadvertising426]

@@websquadron Thank you!!!! 🙌

[@thijs7504]

Thnx!

[@tscolasolutions]

this video was so helpful. i have a question however. for a beginner web design / agency freelancer, would you recommend using wordpress or another platform such as webflow? Thanks

[@websquadron]

I like to use WordPress. The huge community and support is a big reason for that.

[@creativemigraine]

What other services might you offer if you don't mind me asking? Do you have another video where you go a bit deeper?

[@websquadron]

It can depend on the client, but have you seen my $1 Budget Packs? learn.websquadron.co.uk/#packs

[@KedarBhatlive]

I handed over admin username password to a client. He messed up with a elementor page. I fixed it & charged separately on hourly rate. I hand over domain hosting renewal responsibility to the client, since they are the owners of the website. My question is, do we hand over admin control to the client? What's the best practice? My worry is if the client decides to handover the wordpress website to another developer, my code snippets, customizations etc will be copied... Pl guide...

[@websquadron]

Technically they can do what they want with the codes as they’ve paid for it. If they do decide to have full admin controls then make sure they are aware of where and when your support begins and ends,

[@rebelinc]

I would also charge for site GDPR

[@websquadron]

Good point

[@clintongallagher]

. And fixing shit that breaks after updating.

[@websquadron]

Yes!