WFM Call Center Top Most Interview Questions and Answers💥| Check Your Knowledge

WFM Call Center Top Most Interview Questions and Answers💥| Check Your Knowledge
This video talks about most important interview questions and answers which are asked during interview and you need to aware of all the questions. Questions about shrinkage , forecasting, scheduling , real time management.
Workforce management (WFM) is a call center staffing model that uses processes to ensure the right number of agents with the desired skills are hired at the right time. WFM helps call centers allocate resources, like equipment and agents, efficiently and effectively.
Workforce management (WFM) is an integrated set of processes that a company uses to optimize the productivity of its employees. WFM involves effectively forecasting labor requirements and creating and managing staff schedules to accomplish a particular task on a day-to-day and hour-to-hour basis.
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