WHAT A MESS! The HONEST TRUTH about NEW Melanin Haircare Plumping Deep Conditioner by

[@SheReaDelSol]

UPDATE: My order arrived Thursday, October 6, 2022. I hope those still waiting get their orders soon.

[@JaiProdz]

Maybe your hair wouldn't feel rough if you had applied the conditioner and not an oil first. Oil blocks out moisture, which is why you want to apply an oil on top of hydrated or DC'd hair.

[@deborahobakpolo8651]

Im seriously annoyd with her tbh..like she does things wrong or steps that would affect how the product works then complains when it doesnt work out....

[@JaiProdz]

@@deborahobakpolo8651 like? Clown world!

[@missshannonsunshine]

Then what are hot oil treatments for?

[@JaiProdz]

@@missshannonsunshine ??? Google it.

[@deborahobakpolo8651]

@@missshannonsunshine there supposed to add nutrients n strengthen the hair, but doing it and then applying a deep conditioner is stupid asf 🤷🏾‍♀️

[@Bv3276]

Whitney came with receipts in her new video. Honestly, I get you’re frustrated but this video is terrible. I’m glad she cleared everything up. She’s been communicating this whole time! Smh and for you to put out this video shows that you didn’t actually check to see if she tried to alert people aside from the video. Shame on you! You’re not a champion, because if you were you wouldn’t be tearing her down.

[@cynthiamayzes108]

Exactly, so saddening how it appears that one can take so much pleasure in tearing another down with an apparent desire for gain or to attain the level of success of the target of such negativity. Those with true and honest integrity can see this for what it truly is. It is my hope that she will hold herself accountable and to the same standards, she spoke of and wants to hold others to. Praying God's blessing to all.🙏💖

[@TamiaPeach]

EXACTLY. I said this same thing a little while back, and everyone was arguing me down. I’m so glad Whitney did her video, because it shows that this video was disingenuous and not an attempt to be helpful at all.

[@Angelinesekle]

I ordered it May 12th and just got it October 4th. The preorder was a mess but to me she kept us updated. I got two emails and one of the emails was a link to the video. The customer service via IG was amazing too. She definitely overextended herself though.

[@dlilwon]

Whatttt??? You order in Spring and get it in Autumn? Whatttt???!!! 😮

[@queenjolie]

@@dlilwon yoooo hahaha lmao

[@blackeneddove]

I ordered pre order in May and got zero updates through email. It just showed up one day in October. 🙄

[@bajsunshine]

At least you got it. I never recieved it so I request my refund ...I ordered mines may 16th ..they claim it was shipped out end of Sept. Oct 22 went to check with the post office and fed ex. Negative results so the company gave me a refund

[@naomiW983]

After watching her for so many years, I bet she feels really bad about all of this. I hope she is able to rebound from this setback, learn some valuable lessons from her mistakes, and go on to do great things. Hope everyone gets their products soon or a refund.

[@specialkd5365]

She will. The DC was very good and my hair was crazy soft, I didn't like the scent at first but I actually liked it once in my hair, smells like lemon grass.

[@jayceklept]

After watching whitney's new video, it just goes to show that your video is completely based in ignorance of running business (like you mentioned), biased and pick & choose "evidence", and a completely one sided argument with the clear intention to bring hate to the brand. The brand did in fact keep in contact and update customers as much as needed but just because that frequency didn't align with your need, you get on your platform and spread misinformation like a child. Next time, you should use your platform more positively instead of bad mouthing the brand and the founder you so wholeheartedly praise otherwise. There's a fine line between holding a brand/person accountable and straight up bad mouthing and creating a biased narrative without any objective truths attached. This video is anything but objective and for that alone you should delete this video, sit with yourself and think about your actions and how you can do better next time and then upload an apology video with tears.

[@asiam1528]

Honey it’s not that serious and You were being very harsh and critical over a conditioner that you could have just cancel your order and go buy one in ulta, target, Sally 😑

[@MoNATUREnique]

I ordered mine in May and got mine on Saturday. I did send an email in August because I was curious what happened since not on other social media. They responded quickly and I was thankful they included freebies. I know shipping is hard for lots of small companies so I understood but agree communication more would have been nice. I used it on my daughters hair yesterday and I loved it because it allowed me to detangle quickly because of the thin consistency. I used a steamer too. I love the geranium scent. My favorite product is the twist cream. 2 month braid still have moisture when I undo it.

[@SheReaDelSol]

i have a comm background and I just cannot with this lack of communication.

[@MissDee757]

I've been looking forward to this. Love supporting Whitney and seeing her grow. Hopefully she gets this pre-order situation sorted.

[@SheReaDelSol]

Yes I want the best for her

[@Tammy.822]

This is worse than Camille Rose's Black Friday fiasco. Seems like a lot of these brands are overextending themselves but if you can respond to positive comments and promote other products, you can absolutely communicate with your customers about delays.

[@SheReaDelSol]

That’s all I’m saying. It’s a mess

[@Jennii26]

Completely agree with you!

[@ancestorbackforthelasttime]

🎯 thank you! This absolutely SENDS me whn that doesn’t happen

[@CocoaPuff01]

I got my camille rose products 3 months after I ordered it 😆 and that was only because I filed a dispute. They next day aired it

[@karmajames3275]

I never got my products and they took my money. Left me with mixed feelings about camille rose

[@RCJonieB]

You probably could’ve just opened the review by saying something like “I’m finally able to review this product because I had to go pick it up at Ulta. However, I’ve been pretty frustrated because I pre ordered back in April, still haven’t gotten my pre order product and didn’t get a lot of communication from the company about the delay…. But here’s my review”

[@alee7322]

I ordered mine pre-order in April also. I emailed them 4 times. I got 2 response the other 2 dates were lies. The exact same experience you got. I requested a refund and got 9/23 as a ship date, then an update through my shop app. I have supported This brand, love the 3-1 conditioner (I use it as my leave-in), the shampoo and the oil, not a big fan of the cream. Customer service is as important as how the products perform. I understand the problems with shipping because of the pandemic. That’s not my issue, nobody can control that. What your company can control is the communication with your customers.

[@SheReaDelSol]

ALL WE WANT IS COMMUNICATION

[@aaroncampbell1102]

I ordered in July and received mine last Friday

[@godsdaughter1962]

Angela Lee, the same thing happened to me! They only gave me updates when I contacted them. I asked for a refund twice, and each time they gave me an update when the product would be shipped. In September, I told the company that I have waited long enough and wanted a refund as I had requested twice before in previous emails. This time, they promptly gave me a refund within several business days. It restored my respect for the company. However, I will not purchase from Melanin Haircare again. The experience was a real turn off. I love Whitney, but her company has to be more professional. I wish her all the best.

[@alee7322]

I just got mine today. Included was a free scarf and lollipop that’s nice but a personal note from Whitney apologizing who have gone a long way.

[@Quell1964]

Nothing you said in this video turned out to be what actually happened 😂😂

[@MatiiT]

I’m so glad that Whitney provided receipts and didn’t blur out Sherea’s name. Sherea shouldn’t have dragged her like this.

[@Listening4n0w]

Whitney definitely has to get on her team about communicating to ALL inquiries! It's her brand and she's the one that's going to receive all the backlash! I do give her grace, this is a new company and she's experiencing growing pains right now.

[@SheReaDelSol]

I give her grace as well, but it’s okay to hold brands accountable.

[@SheReaDelSol]

@Trinity M I hope you got your conditioner and continue to buy and support like I told everyone in this video to do ❤️

[@ogonwaneri5553]

I love the courage and sincerity it must have taken to keep it real like this. I really hope you get your order ASAP.

[@SheReaDelSol]

I’m exhausted really

[@FineNaturalHairROCKS]

@@SheReaDelSol STILL no product!? That's crazy.

[@SheReaDelSol]

@@FineNaturalHairROCKS But EYE am somehow the problem

[@FineNaturalHairROCKS]

@@SheReaDelSol SMH! 🤦🏽‍♀

[@TressesOfAlexis]

Nah fr! We can love Whitney and still hold her accountable. This was a mess and everybody knows it 🤷🏽‍♀️

[@SheReaDelSol]

this the one

[@alee7322]

My nephew worked for me and I fired him for not doing his job. Still love him. Love and business are 2 different things. We love her so we supported her company. Her company let us down. There are consequences to every action.

[@moni9192]

I agree you love your family but they can make mistakes and need to be called out. I would be mad if people can go get it at Ulta before I got a pre order. Why pre order? I am glad I forgot to pre order lol.

[@MiVidaBellisima]

She’s going to fuck around and everybody will file fraud claims with the bank bc I would have been pissed….. I wanted it at first but the ingredients didn’t wow me

[@DaQuan-Boyd]

I thought y’all were referring to Whitney Houston, I need to go to bed lol it 3:11am

[@_darrinsmith]

I'm not going to lie I was super conflicted at the start of the video because you both are two of my faves, but I always respect your blunt honesty.

[@SheReaDelSol]

Faves fall too. That’s okay.

[@_darrinsmith]

@@SheReaDelSol will we be getting the skincare video soon?? 😁

[@SheReaDelSol]

@@_darrinsmith which one? Oh how to build a skincare routine? Yes lol

[@_darrinsmith]

@@SheReaDelSol that's the one! I also remember in one of your videos that you over did it with retinol or your exofoliants so maybe a video on how to safely fade hyperpigmentation in skin of color 👀👀

[@breyon5010]

i absolutely love and appreciate the way you addressed the pre order issue! i think a lot of content creators should take notes on how you explained your frustration in a respectful way w/o absolutely slandering the company/owner. it’s important we have these conversations w/ healthy dialogue for IMPROVEMENT!!

[@SheReaDelSol]

Thanks for getting it. I feel seen. THANK YOU.

[@cheryls.booker3336]

Let’s give Whitney and her team some Grace. I’m sure they realize now that this preorder fiasco has the potential to negatively harm her business. Communication was poor, and yes, the preorder process should have been halted. I hope they learned from this. I preordered her product, and received it last week. It. Is. Amazing. I love what it does for my hair! Whitney is a young, black, natural haircare icon and I wish her the best. I would have preferred an additional bonus deep conditioner, instead of a scarf, as a token of her appreciation but I hope she learned a valuable lesson from this experience.

[@SheReaDelSol]

We all want to see Whitney win. She will always have our support ❤️

[@TuTu4UrInfo]

I used to watch Whitney's channel all the time when first figure out how to manage my natural hair. I am proud at how far she has come, but agree that she should be held accountable for this mishap. I have never tried any of the Melanin hair care products, but hopefully she grows her team to a sufficient size and does better. And your hair is FLOURISHING!

[@SheReaDelSol]

Thank you hon!

[@michellew4737]

I tried her products and they did absolutely nothing for my hair. It was watered down and ineffective.

[@soriyazz]

@@michellew4737 I tried it 2x It's not for me.

[@yardleywood7585]

@@michellew4737 I think it's fine to say it did nothing for Your hair, but to say a product is watered down is quite a negative statement. The connotation being that they are skimping somehow. You can only know something is watered down if you know the original formula... And you don't. If you feel it isn't as creamy or thick as other brands, then make the comparison and say so.

[@michellew4737]

@@yardleywood7585 MY opinion based on MY review of her product. Skip along. ✌🏽

[@queenlizzie77]

I don't pre-order anymore nor any company that does not communicate with a paying customer (like Camille Rose Black Friday mess last year, it's been 11 months and I still haven't heard from them about my messed up order). Thanks for your honest review 🙃

[@SheReaDelSol]

Never heard about that…. glad I stepped away lol

[@gigireddick3239]

It is crazy to me that Camille Rose never replied about a Black Friday of 2021 order. Shameful they are definitely getting the side eye from me!!😏🤥

[@queenlizzie77]

@@gigireddick3239 I emailed them several times with pics of my original order and the products sent not matching up. No response. I waited because black Friday is hectic for a lot of companies, so I emailed them after the New Year and nothing. The hardest thing was the products missing was what I really wanted, not what I was sent. Never ordering from that company again. Once I'm done with the products I have, probably never buying their products again. I found better products that SheRea recommended that my hair loves.

[@KLT828]

This is why I always just wait for her products to drop in Ulta. Nobody got time for all that mess😂😂😂

[@CeceLove08]

GIRL HER KEEPING THAT PRE ORDER LINK ACTIVE MADE ME SOOOO HEATED IM GLAD YOU BROUGHT THIS UP!!!

[@SheReaDelSol]

I didn’t know it was even active after all the delays. I was shockeddddddd

[@Aniexo_]

I wasn’t able to pre order with the link

[@teflondonna139]

I was confused by that as well. I pre-ordered in May and received the items this very evening which is good since I was beginning to think my $90+ was just GONE and forgotten.

[@Bronxchick92]

I am OG Naptural85 subscriber. For some reason I didn't see the video where she launched the deep conditioner until the end of June and when I clicked on the link I was happy and a little surprised that I was able to pre order the product. Had no idea that would be a problem.

[@DaughterOfTheKing_]

But that plumping deep conditioner is the TRUTH! Whew!!

[@nicolewilliams9040]

Yes, I ordered in May & received my order late last week. I did get annoyed with all the emails about their other products like the socks & no product update regarding the pre-order.

[@SheReaDelSol]

Nuff socks, no DC. Chile lol

[@nicolewilliams9040]

@@SheReaDelSol Yes! You gave me some hope since you didn't hate it. Lol

[@Nathaliya2003]

I canceled my order end of July then bought it at Ulta last week. I absolutely loved that deep conditioner. I used it yesterday. It reminds me of mielle babasue mint dc but melanin is 10x better. Super moisturizing. It didn’t have much slip going on but then after 15min under a steam cap it was one of the best products I’ve ever used. I will be repurchase.

[@SheReaDelSol]

Glad you love it ❤️

[@pj2724]

Wait better than Mielle’s babasu mint deep conditioner?!? Oh I gotta try this then

[@akatrip2]

Thanks for the transparent review, sharing the good, bad, and ugly! Appreciate you sis.

[@Elle-qf8qj]

I feel bad for smaller brands like MH- it’s not easy in these times. But they should be careful. I loved Camille Rose but no longer buy it due to not receiving my order one too many times & getting no response despite repeatedly contacting them & having to get my money back thru my bank or PayPal. Hope they do not lose customers b/c I would love for the brand to succeed!

[@SheReaDelSol]

We want Whitney to win!

[@selamhazel4708]

Camille rose is easily found in all kinds of grocery stores though, that’s their advantage over melanin.

[@Coco_Plears]

I hope she can get everything figured before the next roll out, because I really want her to succeed! Your hair is BOMB!

[@SheReaDelSol]

As do I, we all do!

[@DaughterOfTheKing_]

She has been succeeded for years!! I love Whitney and to see black hair care line in Sephora and ulta 🙌🏽❤️

[@MinksKinks]

So I didn't order this product simply because of the $10 shipping threshold and figured it would be released in Ulta with the other products. However, waiting 5 or more months for a pre-ordered product is baffling. I understand a lot of things were out of their control, but I can't help but wish they would've kept this on the hush until they HAD everything they needed. I think we all want Whitney to win but damn girl. That will have ANYONE rethinking placing an order again.

[@SheReaDelSol]

It wasn’t giving sis, it wasn’t. I hate to see it

[@chulita097]

This was such an honest review. As consumers, we should hold companies accountable. it’s the only way to grow successfully. I’m sure MHC will appreciate the feedback.

[@SheReaDelSol]

I doubt it but I said what I said

[@leeann2831]

You spoke facts and I hope Whitney takes all the feedback and doesn't get discouraged but is able to make improvements. Communicate with your customers don't ignore them. I ordered back in April and just mine last week. I've used and like the multi-use conditioner and I'm hoping the deep conditioner works too. This process has not turned me off from the products themselves but has definitely made me weary of ordering direct from her site in the future.

[@MzKesha05]

I almost preordered, but I decided to wait basically for someone to review it, and I am glad it was you and thank you for your honesty. ❤

[@SheReaDelSol]

Thanks for watching girl

[@tbthom7691]

BUSH sis?!?! 😂😂😂 that almost took me out!!! I love how you can separate your opinion of the company from the product, still give your honest opinion and still make suggestions on how to make things better..

[@Lady9tails]

Thank you for the honesty and transparency. I hope this is a wake up call to all brands to get their stuff together. Communication with the customer is a must.

[@SIOBHANified1]

Thank you for such a thorough, honest review. I’ve never tried Melanin Haircare, but I’ve always wanted to. Been a long time supporter of Whitney’s channel. Hopefully she can get it together, because most of her products seem to get good reviews on here.

[@daniellewilliams2384]

I LOVE your honest review of this product! I will still support Whitney and her company, but the truth is the truth! Thank you for the high-quality video!! Whitney's new video seems to clear up a lot of questions/concerns that people had about the pre-order.

[@CinnCity78]

All the STANS getting on you for your honest review should take a seat. You weren't disrespectful in the slightest. You just shared your experience and lamented your frustration as a paying customer. That was your right! If you had the same review for a mainstream brand, no one would bat an eye. Yes, we support each other but we need to also hold each other accountable to leave room for improvement.

[@SheReaDelSol]

You would think..... lol. Thanks boo!

[@brandiem.williams9955]

Where is your product line?

[@ohzealous125]

You went all the waaaay in on this review! ... So glad you ultimately liked it... and your hair! You just cut it and it's flourishing soooo much! Get it girl.

[@SheReaDelSol]

People were happy I had to cut it and I know they fuming now lol

[@LoveSoca]

@@SheReaDelSol girl! 😂 sorry for them. Your hair is beautiful!

[@SheReaDelSol]

@@LoveSoca Thanks darling

[@DeborahArmand]

Thank you for being so honest and real! This video was so informative and entertaining at the same time. Keeping people accountable is a must, no matter who they are. Im looking forward to trying this product out.

[@carlysu]

Just came across this vengeful video while submitting an order with Melanin Hair care. During these three years of Covid many businesses had problems getting their products on the shelf. Its okay to be frustrated but why being so negative, yet pretending to praise? I'm wondering if you got any new subscribers out of this. If it's a manufacturing or other problem out of Whitney's control, then how is telling her to hire more people going to solve the problem, when they don't have the product to ship?

[@SheReaDelSol]

What does not having products to ship have to do with sending update emails? My issue isn't and wasn't the shipping time. My issue is and was the lack of transparency and communication. That is and was within her control because they sent multiple marketing emails a week and posted regularly on social media. If you didn't preorder, you will never understand how horrible this preorder was for customers. I'm a creator, but I'm a customer first.

[@MatiiT]

@@SheReaDelSol WHITNEY PROVIDED RECEIPTS THAT SHE/HER BRAND COMMUNICATED WITH YOU. JUST ADMIT YOU ARE WRONG AND ADMIT THAT YOU LIED!!

[@TamiaPeach]

@@MatiiT Girl. I have secondhand embarrassment from this. 😂 she just needs to delete this video!

[@charlottemccombs9931]

I was in the last group of pre-orders and got mine last week. It’s not fair that others who ordered before me are still waiting.

[@SheReaDelSol]

It’s just foolish at this point

[@sharonbanks8681]

I pre ordered mine in May and just received it YESTERDAY!!! She included a headwrap as a "free gift"... I haven't used the Deep Conditioner yet, but I hope it was worth the wait. This launch was a hott mess!! The sad thing is, the company didn't reach out and apologize about the delay, no email, no smoke signal, no NOTHING... BAD BUSINESS!!!

[@dsmathis82]

Wouldn’t putting an oil on before the DC create a barrier between the cuticle and the conditioner preventing the DC from penetrating the hair shaft? U should try it again skipping the oil. Maybe you’ll have different results.

[@SheReaDelSol]

I used it on a section without oil and TRUST ME, oil helped

[@dsmathis82]

@@SheReaDelSol Well thank you for saving me $32 lol. I'm not willing to risk it.

[@JazzMyneJoyy]

In general, I will never order from Melanin Hair Care ever again. It took over a month just for my shower mirror to be delivered. Whitney as a person is probably amazing but that delivery time was outrageous!

[@flyny42]

I appreciate your honest and thorough review as well as your willingness to hold the company accountable.

[@lisalove1108]

I don’t think this is Whitney’s fault….if it was Johnson &Johnson you would have more respect

[@thebrilauren]

Wow lol, I clicked sooo fast!! I'm so glad you ended up liking it even though your pre-order didn't come yet. Love that you still gave the product a chance and provided an honest, constructive critique. Didn't expect anything less from you though loll. Thanks for the tea :D.

[@SheReaDelSol]

🙏🏾🙏🏾🙏🏾🙏🏾

[@missasheliz]

She definitely needs to be held accountable. Two emails within 5 months is a big no. I am glad that you liked the product!

[@SheReaDelSol]

Glad I did too

[@ericwilliams5518]

$32.00 is very reasonable for 16oz when u got folks like Briogeo charging $39 for 8 oz and Its a 10 and Curl Smith charging 29 for 8 oz. Yall gotta learn to do the math and figure out what youre paying per ounce. My favorite deep conditoner is $35 for 12 ounces and it is 110% worth it and still a better deal and performance than Briogeo!

[@SheReaDelSol]

What’s your favorite deep conditioner?

[@jeanninegorden8142]

So basically to fulfill the orders to Ulta and Sephora, MHC used the preorders for that. They ghosted the requests for refunds because MHC needed the preorder coins to get the product to U & S.

[@SheReaDelSol]

I’m not sure. She said she had set aside product for the retailers. i’m trying to be understanding but at the same time…. this doesn’t look good

[@coriebarnes8680]

THIS is EXACTLY what I believe happened! 🎯 💯 🤔 She couldn't get the product shipped to her pre-order customers because she was busy shipping them to Ulta and Sephora! 🤨 Shame on Whitney and the Melanin Hair Care team. I'm disappointed. 😔 I hope they all learn from this fiasco and do right by their customers.

[@jeanninegorden8142]

@@SheReaDelSol oh ok. I have not seen any of her videos/post regarding the issue. I was speculating.....

[@SheReaDelSol]

@@jeanninegorden8142 on her ig

[@BEM4RU]

You did right! It wasn’t disrespectful. It was like holding your sister accountable because you care and you don’t want her business to fail. Someone on her team should have told her hey this is unprofessional. If no one did, then she needs do some rearranging and firing. Much respect. You always are honest.

[@20BeautyQueen]

Yeah I got a refund, I needed my $56 back because there was NO communication! I contacted and they said Whitney would address the delay but didn’t. I will continue to get my favorite Melanin products FROM A SEPHORA/ULTA! I hope she is healthy & well & is able to come back from this strong, and regain the trust of the customer base.

[@SheReaDelSol]

same ❤️❤️

[@SimplyDr.SheCole]

Girl, I like to died when you did the huff and puff with the slow eye roll! Love the personality.

[@SheReaDelSol]

😂😂😂

[@latoieshaw1920]

I appreciate this honest review. We love Whitney but it’s important we keep each other accountable. Things happen but accountability will make us better prepared for future issues. Them clips had me on the floor though!! 😂

[@SheReaDelSol]

you know imma always clown lol

[@Ally_416_Chic]

😯 I was not expecting that type of honesty, but I appreciate you

[@SheReaDelSol]

I went back and forth with myself

[@namaste_charlei]

Thanks for the honest review. Communication is key, especially when there are setbacks. As you said, being a small company is no excuse for going dark on constructive feedback. E-mail and Instagram posts are free! They gotta have unlimited texting in their phone plan. It would've been better for them to say Mid-October and get it to consumers sooner if possible.

[@SheReaDelSol]

Exactly this. If they said mid-October, this review wouldn’t have gone this way.

[@stara1968]

Love that u are keeping it💯 Whitney needs to be held accountable. I finally received my order this pass weekend.

[@SheReaDelSol]

Praise be

[@TheDivaIsIntheDetails]

I placed my order a long time ago too (whenever she posted the KZbin video about it) and just received my order last week. It had a sweet card, a logo lollipop, and a scarf. I think she knows the delays are bad so that's why I had goodies but she should have done video or social media updates. Thx for the tips, I will plop on a plastic cap and get under my hooded dryer or without a cap under my Huetiful steamer.

[@SheReaDelSol]

All i’m saying… update people

[@TheDivaIsIntheDetails]

@@SheReaDelSol you are so right

[@Kedesh14]

You’re right! Communication is key especially when money was spent. Business is business! Hire more employees to deal with getting the thousands of pre orders out, and communicate communicate communicate with customers. That’s a must, there is no excuse for the lack of communication. Same as you my issue wasn’t so much the wait as it was the lack of communication

[@SheReaDelSol]

That’s it and that’s all

[@queenla]

Wow! I am surprised and disappointed. You’re right. Hire more people. Communication and customer service is very important to me. Something told me NOT TO pre order. I am so glad I listened to my spirit because I would have been PISSED. Anywho…your hair is looking GOODT! ❤

[@SheReaDelSol]

Thank youuuuuuu

[@rebeArebel]

Thanks for the honesty. Keep up the great work! Just like you I also pre-ordered and I'm also still waiting. This experience with Melanin has been very disappointing. I will never do that again.

[@TamiaPeach]

If people say that they support Whitney so much, why not offer to help in real life? With customer service, admin stuff, managing her social media, etc? Everyone runs to social media to tear down, but why not build up and help a member of the community rise, if you can see they're struggling to do it alone?

[@Ilikefrogs..]

She's a business owner, if she needs to hire more people, she should hire more people. We all have lives out here, we can't just be working for a millionaire influencer for free.

[@Iwasonceanonionwithnolayers]

Support does not equal servitude. Consumers are not responsible, socially or morally, to donate their time and resources to businesses they support. This is really ridiculous. It was constructive criticism and her experience shared respectfully. There was no "tearing down' or "bashing." But some ppl will really just not be happy unless you join them in yesmanship, I guess. 🤷🏾‍♀️ smh

[@TamiaPeach]

@@Ilikefrogs.. Both of your responses have shown how disconnected our people are from each other, and it’s very sad. Yes she’s a business owner and influencer, however she’s a human first

[@TamiaPeach]

@@Iwasonceanonionwithnolayers Spreading false rumors is irresponsible. So is accepting whatever anyone says without your own research. I watched this video objectively, then did my own research. I determined that these claims are untrue. And I am perfectly happy, thank you.

[@Ilikefrogs..]

@@TamiaPeach Yes. A human millionaire with a million more resources at her fingertips than most people will ever have. And these "disconnected people" that you're speaking of are the ones buying her hair products, her merch, sending her gifts, and watching her videos so that she can make money from sponshorships and adsense. She has been built up and rose in the first place because of her primarily black audience. If she wants to hire a fan, fine, but as I already said, it's no one's responsibility to work for free. Let's not turn Whitney into Kanye West.

[@VirtueWithin]

I’m sure she appreciates your support and I truly hope she appreciates your honesty. Customer service is huge!

[@LoveSoca]

Perfect example of how 2 things can be true. The preorder was deplorable, but the product was satisfactory. Soft hair is my ultimate goal! I have extremely kinky hair (4c) maintained by a stylist. It’s growing, regularly trimmed, moisturized, but I feel it’s never really soft! Hoping to try this.

[@ericwilliams5518]

Try vine & branches hair care. It is bomb for dry hair. Small brand but lord those products are no joke.

[@lisafunchessrealtor]

Does applying oil coat your strands preventing any product from actually penetrating? Oil molecules are large and often too large to be absorbed.

[@SheReaDelSol]

A quick google search would tell you that hair loves and absorbs oil.

[@latashaowens2432]

One thing about SheRea she gone do a HONEST review and that why you’re one of my favorite’s 👏🏽

[@SheReaDelSol]

I had to

[@KaysWays]

I’m a fan of the line but for some reason did not hit go on the preorder. Now that I see ulta has it I will pick it up from there.

[@SheReaDelSol]

💯

[@sfrsh]

This was indeed an HONEST review. It's good to see that folks are still holding the brand accountable despite who owns it. I generally like Melanin Haircare products but skipped out on the pre-order because I like to watch reviews first. Unfortunately, Sephora Canada doesn't have Melanin Haircare products as yet and I've decided not to re-order until they do 🤷🏽‍♀️

[@SheReaDelSol]

makes sense

[@becb1231]

This is honestly why I trust you because you keep it 100 at all times!! ❤ much appreciated

[@Nille0212]

I just finished watching Alexis and hollered. I'm quite sure I'll be doing the same thing with yours. We can love and support Whitney and hold her accountable for this at the same time. But not 2 trimesters in waiting for the order. I spit my coffee all in my sink!🤣🤣🤣 This is why I watch hair contest while doing my hair. It always makes time go by faster.

[@SheReaDelSol]

😂

[@XtraOrdNaryChic]

Love your complete honest and fair review of the entire ordeal....from the pre-order fiasco to how well the product actually worked. I am going to check my local ulta for it to give it a try at least once.

[@Kay_1J]

Your video is disrespectful

[@yvetteallen4686]

Appreciate the straight-up honesty you always bring -- and the giveaway:)

[@callmechichi1711]

Thanks for always keeping it real for viewers. I enjoy your channel so much. Hair is looking goodt btw.

[@SheReaDelSol]

Thank you boo ❤️❤️

[@ancestorbackforthelasttime]

Thank you for speaking from a customers point of view, just because we say something doesn’t make one nasty, it’s what happens when one becomes frustrated

[@Meloyadina]

That non-existent communication was not okay. Love Whitney but this was a mess!! Nobody should be upset about you speaking the truth, and you did it very lovingly & respectfully!

[@SheReaDelSol]

You know how folks are

[@tarynmichelleart]

I don’t think $16-$20 for 8 oz. is average. I worked in a beauty supply store and most products there satisfied my budget of $1/oz. A lot of them were less. Maybe not expensive for KZbinr brands or “high end” but in general, yes.

[@SheReaDelSol]

I should have said it’s average for black owned brands and for the type of ingredients. That’s what I meant We know $5 products exist.

[@TiffanyyDior]

So you’re just going to like all the comments and not say anything? What about “communication and accountability” 🙄 You were loud in the comments before smh.

[@SheReaDelSol]

Babe, this video is three months old. What else is there to say? I said what I said 😂😂😂. Y’all can’t be this obtuse. Support Whitney and buy the conditioner (and everything else from the brand) like I did. It’s that simple. Support isn’t defending her in my comments. She has lawyers for that. Support her by putting your money where your mouth is. I’ve moved on, I wish y’all would to. Be well ❤️

[@ashleyl.6898]

@@SheReaDelSol Not gonna lie I’m not here to argue with you or talk down on you, but it doesn’t really matter that this video is three months old because this is the first time that I’m hearing of this situation and it’s because of you. It put a bad taste in my mouth about the Melanin company and made me consider not buying from the brand. Fortunately, I did see the updated video Whitney put out about what really happened and was able to gain a more factual understanding of all that really went down. I say all this to say that this video could have done some serious damage in terms of Whitney’s and her brand’s reputation, especially at a time like this when brands like Mielle are switching up on their loyal black customers that have built them up and supported them for years to make a quick buck. This video also puts your reputation on the line as someone who can be trusted when it comes to reviews and isn’t a good look. If you’re not going to take the video down (which I honestly wouldn’t want or expect you to do since you put a lot of effort into it), the least you could do not be so dismissive of the role you played in spreading misinformation to your subscribers.

[@SheReaDelSol]

@@ashleyl.6898 Serious question: Do you think Whitney was ever going to own up to ignoring comments and not sending emails? Secondly, did you think it was right for her to use my private inquiries as a customer in her PUBLIC video? Whitney doxed me so her audience could flood my comments. That seems to be lost here. Whether I’m an influencer or not, I’m a Melanin customer first and Whitney (Like Mielle) used private customer information to fulfill a personal agenda. Did I call her out publicly? No. I let it go and moved on. Y’all don’t know half of what goes on offline and behind the scenes. When I’m silent, it’s not to protect myself, it’s to protect others (even when they don’t deserve it). Y’all dead this. Whitney and Mielle aren’t losing a dime because of me.

[@ashleyl.6898]

@@SheReaDelSol to be completely honest I was a little shocked that she didn’t blur out your name from emails like she did for others and I don’t think that was the right thing to do knowing how people on the internet like to jump down someone’s throat. With that being said she did have the receipts proving that she never willfully ignored anyone’s complaints and concerns unlike you said she had. And anytime she was made aware of an issue customers had with shipping (I.e. customers who place their order back in April not receiving shipping or tracking information for their products until after the customers who placed their orders in July.) She sent out emails and made a personal video letting customers know the issues she was having with shipping and offered full refunds for the inconvenience. She had open communication throughout the whole time although I do agree with you that’s she could have put out more frequent updates. I don’t know what it’s like to be an influencer or know what goes on behind the scenes and I’m sorry that you received a lot of backlash for this incident. But at the same time you lowkey threw the first shots when you put out false information and I think that Whitney had to make that video to protect herself from the accusations that you made. From my perspective this video comes across as you wanting to spill tea that wasn’t necessarily there and it kind of backfired on you. You weren’t wrong for speaking out against the situation that happened to you and many others, but the tone of the video and the manner in which you did it wasn’t very classy for lack of better words.

[@SheReaDelSol]

@@ashleyl.6898 Melanin haircare sent out two emails between when I ordered in April and this video going live in October. TWO emails about orders when marketing emails about socks went out regularly. If that’s okay with Whitney and y’all, then that’s okay with Whitney and y’all. It wasn’t okay with me. I’m allowed to say that. I ended the video giving the DC a 7/10 (which is high for me), encouraged people to support despite it all, AND held a giveaway. But most folks never even got to the review and whose fault is that? If that’s not good enough for Whitney and y’all, then that’s just what it’s going to be. I’m not losing sleep and Whitney isn’t losing any money. I hope everyone commenting is buying the product. That’s what this was all about in the first place.

[@prissNcurlss]

Before I watch. I didn’t preorder but ordered from ulta and tried it over the weekend. I found it to be very strengthening and my clarified hair stiffened up like crazy upon application. I sat with heat and rinsed. Thankfully it softened up a bit. I couldn’t detangle with it either. I loved the scent and the packaging. And I’m hopeful that when my hair needs some protein this will be great to reach for. Oh and I used a 3rd of the jar-my hair is thick but short so I’on know HOW that happened. NOW ON TO YOUR REVIEW 💕

[@SheReaDelSol]

using 1/3 of a jar is easy lol

[@wandak9607]

Give MH a break. Ur comment on the product is definitely ur opinion but she deserves more respect. Things happened. I've ordered from the Mane choice w anticipation to receive and after a very very long wait w no communication, they chose to cancel my order w a horrible explanation. I look forward to seeing this company prosper. Lets try and be more positive. Less negative!!! Btw, perhaps ur results came from you mixing it with oil instead of just using the product by itself.

[@SheReaDelSol]

i tried it in a section without oil, trust me, the oil helped

[@wandak9607]

@@SheReaDelSol I know you're an honest influencer and I appreciate your feedback.

[@clew5010]

Thankful that you’re so honest in your opinion about each of her products.

[@jessielandsburg2680]

I absolutely agree with you. I wanted to be supportive and understanding but it just became too much. I ended up canceling my order, which included some other items I could only get from the melanin website, and just purchasing the deep conditioner from Ulta. Tell me why it arrived before I started seeing people posting that they got theirs from Melanin???? Anyways, having the pre order open and accepting more orders when they were on the midst of problems was wild to me and it’s the one thing I couldn’t understand or excuse ( along with the lack of communication of course)

[@SheReaDelSol]

Keeping the preorder open was a grave mistake

[@meshiapowell5113]

Have you seen this yet? She uses your correspondences as examples. kzbin.info/www/bejne/oIHdXoair7Sqm6M

[@jessefoyster3679]

Such a fair and well done review 👏🏾👏🏾👏🏾 💯from the Insider Tea I know you could’ve said WAY worse, this was dignified and honest and truthful. We all want to see Whitney succeed as an OG to the natural hair game, but no business owner is immune to critique, large or small. Supply chain and small business issues defenses while partially valid, fall to the ground when your products are now perfectly stocked and shippable and big name retailers like ULTA and SEPHORA of all places, and like you said communication is always free. At the end of the day we need to respect OURSELVES as consumers who spend hard earned money to support these brands, it’s okay to have standards and still support a brand.

[@SheReaDelSol]

We want our brand owners to thrive but not at our detriment ❤️

[@lennettewarner8338]

And this is why you're one of my fave KZbinrs to watch...you keep it all the way R.E.A.L!!! Communication is definitely key for something like this. I didn't do the preorder because I had a feeling it wasn't gonna go as planned. Just ordered it on Sephora website to try. Glad it was decent though after all that but nothing is worth months of waiting! LoL!

[@tfife]

Nothing wrong with holding our sisters accountable. Glad you still gave it a fair review.

[@Itsintheway23]

you said EVERYTHING I was feeling! I checked my emails DAILY waiting for any updates but basically heard nothing. I just got my order today and I'll be washing my hair tmrw. I am curious to see what it will do my protein sensitive hair.

[@SheReaDelSol]

Report back!

[@Itsintheway23]

Okay ladies so I used it! I have collar bone length, high density, low porosity and protein sensitive hair. I usually do a protein treatment once a month but as this was a balancing deep conditioner I still wanted to try it. I used this on towel dried hair that I re-wetted during application. So I only used a small amount of product. I would say less than 1/3 of the jar. I didn't notice any immediate plumping or clumping for me which was really sad. But it did make my hair nice and soft. Afterwards I went in with the melanin leave in but that ended up being too much protein so I switched to TGIN Triple moisture leave in. It's the next day. My hair feels good, looks good but I've definitely seen and felt it look much better. Overall, I do like it. It's not bad. It instantly soaks into my hair which I like. I feel like over time it will work better just because the ingredients are literally food for the hair, but it's definitely not my favorite as of now. If you didn't have to wait for a pre order I would say it's definitely worth checking out. The wait really increased my expectations so it's not a surprise that i feel a little disappointed. And if you use on wet hair one jar should last over 3 washes. For me, I only like to spend 8 dollars per day on wash day. So if I buy a $32 DC, I need it to last at least 4 washes and I have no doubt this will last for me. I will be using this for the next month or 2 and then I'll try to remember to come back and let y'all know my final thoughts

[@SheReaDelSol]

@@Itsintheway23 oh sis, this review was thorough. At least it wasn’t horrible. That was my only hope

[@patricejackson9566]

I love this honest review, we want to love everything that Whitney produce, but as we clearly see that’s not always possible…but we still love her though ❤

[@SheReaDelSol]

and the love won’t die

[@sheryl6016]

Thank you for your review SheRea. So I did try this new deep conditioner. The conditioner does go on very smooth and my hair looked fantastic after rinsing it out. Also my curls had the best definition I've seen in all of my wash days. That said, I did experience a little shedding but not blaming that on the conditioner, could have just been my hair shedding on its own. I think that for me, I will try it again and this time I may dilute the conditioner with a little water (in case it may have been too strong for my 4b,4c hair). I am now on day 3 after use and my hair does feel smooth and strong.

[@SheReaDelSol]

🙌🏾🙌🏾🙌🏾

[@trich315]

Thank you for this video. I had no idea this was available at ulta smh. I pre ordered in May. I inquired about my order last wk & it miraculously appeared on Saturday via fedex. Like you said no heads up no tracking no communication so disappointed. Glad you had a good experience with the actual product and thanks for the tip to use heat cuz I usually don’t ❤

[@SheReaDelSol]

Heat helps lol ❤️

[@FawnShea]

i started getting nervous when i saw the product sitting on top of your curls! i have low porosity hair so its usually a bad sign for me. im glad you said it was still very softening! i'd love to try it if it weren't for the price.

[@PriscillaB2015_]

I understand you all are upset, but it’s not like she wasn’t trying to go above and beyond to fix it. Plus, she can’t control it, this is world wide setbacks! Sorry, but it has always been a point of people holding some people accountable, but I bet a lot you won’t hold your faves accountable for their messy behavior!🤷🏾‍♀️

[@SheReaDelSol]

I hold people accountable everyday but you’re right about us all needing to have the same energy for every brand.

[@NerdyChef99]

I’m still waiting for my conditioner as well and I ordered mine back in May. This preorder was crazy. I hope that I do like the product at least after this long wait.

[@SheReaDelSol]

we can only hope

[@NerdyChef99]

So update my order came I didn’t know until after I commented on your video. Today is wash day so we shall see…

[@Shameca212]

Thank You Always Keeping It 💯 When It Comes To Your Videos. Your Hair Is Flouuuurissshhiingg & You Look Amazing!!

[@SheReaDelSol]

Thanks so much!

[@QiQiRoc]

I pre-ordered May 7th. My order was updated on September 21st and she added a free scarf… but it still hasn’t shipped … I only got 2 emails also. I’m sad about this but looking forward to trying it That XL mirror is clutch, I love mine.

[@SheReaDelSol]

Love mine too

[@MsCre8ivity87]

I had preordered, but since it kept being pushed back I requested my money back!

[@SheReaDelSol]

As you should!

[@queenyanniesuniverse5021]

LOVING the "WHY the f you lyin" clip!! Took.me.OUT!! LMAOoooooo

[@SheReaDelSol]

That’s a classic meme lol

[@fayton30]

I think you're wrong about her not updating us about the preoders. She did so via insta and the Customer Service on ig was also very helpful atleast it was for me. Sometimes a customer has to reach out to the company and let them know what's up. In my opinion i do understand her especially that she's a small black business company. You saying she should hire more people perhaps you should put into consideration that maybe the financial part of the company isn’t yet there but obviously im sure they would love to just so they can make every customer happy. Lets not forget this was her first biggest mistake and I'm sure she didn't intend or forsee this mess.

[@SheReaDelSol]

If you’re happy with the communication, that’s all that matters ❤️

[@k.frenche071]

I was on the fence when they first announced the d/c and then I saw your community post that it was on the Ulta’s website! I would’ve still waited for a review on it because the Melanin leave in was a HYPE and not what I expected it to be. Thank you for your honest review ❤

[@SheReaDelSol]

Thanks for watching