What Do I Need To Run Ubiquiti UniFi Cloud Gateway Ultra?

[@georgem6216]

Got mine last week, extremely easy to setup. Thanks for the prompt delivery Tech Geeks

[@The_Tech_Geeks]

Enjoy it

[@COR0NAD0]

Did you have the dream machine pro and if so, is it as fast? Close to 1G throughout?

[@The_Tech_Geeks]

We have run tests on the UDM-Pro and SE. It is important to note it has a 10Gb/s WAN port as an option as well as a 2.5Gb/s on the UDM-SE and a 1Gb/s on the UDM-Pro. Both of these units can do 1Gb/s in our tests with no issues.

[@srengregersen8172]

How does it handle a power outage? I've been running a CloudKey for some years and we always had to recover from a backup whenever it got disconnected from power without gracefully shutting down first. I hope this issue has been fixed in the Cloud Gateway Ultra, but I cannot find any info about it yet.

[@The_Tech_Geeks]

Good question. I have never personally had an issue with a cloud key, but what I can say with the Cloud Gateway and the Unifi Express that we tested, we pulled the power out regularly and the device restarted without loosing any config. I hope this helps.

[@srengregersen8172]

@@The_Tech_Geeks Sounds great! Thanks for the answer. Now, I'm just waiting for it to become available in stock. Thanks for a great video btw.

[@ztech-consulting]

@@srengregersen8172 Why not get a 500VA UPS for your existing gear? If the power cuts are long then get a 1500VA UPS.

[@thewallacepf]

Awesome video! May I give you a suggestion? When testing Multi-WAN Routers, avoid pulling the cable that connects your GW to those ISP routers/modems. When you pull the cable, you're causing an interruption at the Layer-1 which will be very easy for any device to detect (And this isn't a reality from an outage perspective). The easiest way to validate this test and really see how long the gateway takes to commute between WAN Connections would be, interrupting the uplink from those ISP Routers/Modems to the ISP itself, I mean, pulling the WAN cable/fiber from those devices. With that your maintaining your Layer 1 and 2 connectivity and your GW will need to detect it using Layer 3 or anything above that. As per my understanding, this device uses an Echo Server from Ubiquiti to validate the link connection but I can't see more information about how frequently this synthetic monitoring occurs and if this is configurable or not. TL;DR: If your multi-WAN uses Layer 3/4 monitoring to detect outages you should test forcing them to work on that level once Layer 1/2 doesn't represent the reality and will be too easy to detect. Hope it helps! Thanks for your content.

[@The_Tech_Geeks]

Thanks for your comments. In my instance the ISP connections were those two cables as they are then upstreamed to the rest of the network. I could not remove the physical network connection to the ISP for that network as it is on an SDWAN and will just self heal. I will see if I can work a better way of doing this by maybe swwapping the VLAN out or sending it a NULL route and record the results in due course. Again thanks for your input.

[@avinash0072355]

Excellent video! Thank you so much.

[@The_Tech_Geeks]

Glad it was helpful!

[@JasonsLabVideos]

I bought one too, rock solid device !! Love it !! Good video too !

[@The_Tech_Geeks]

Awesome! Thank you!

[@shALKE]

@The_Tech_Geeks You can see it at 18:08, its in the internet connection settings for Smart Queues, what is the information they mention when you press the I icon?

[@The_Tech_Geeks]

I created this addtional video with that testing in there for you - kzbin.info/www/bejne/emjMeoFnfbeCZsU

[@anildivecha]

pardon my ignorance, but do I need a dual WAN modem to plug the WAN from the router to UCGU's WAN for it to work? At the moment my ISP has provided a giga speed modem but it only has one WAN and when i plug LAN to the UCGU WAN, the 200mps drops to 9mbpds. What am I doing wrong?

[@The_Tech_Geeks]

This sounds like you may have an issue with the Duplex of your switch port, or something on the UCG-Ultra not playing correctly with your ISPs router. If you are presented with an RJ45 connection from your ISP then you may not need the Giga speed model at all and you can plug the UCG-Ultra directly in. If you need to keep the router, then I would suggest you do the following. 1. Connect a computer to the port of the Giga Speed modem that you are testing and run a speed test. If you get 9Mb/s then you know it is an issue with that modem or its setup. 2. If when you have done the above you get a good speed, then it is most likely the port speed on your UCG-Ultra that has the issue. First make sure you have a local user set in the UCG-Ultra and log in locally to the device on its LAN. Go to the internet settings and I think it is under manual for the port, you can change and try 1000 Full Duplex. This will force the UCG-Ultra to use a 1Gb/s port speed this may then fix your issue.

[@MrBrettStar]

It would be great to see a guide for upgrading from cloud key/usg to the ucg-ultra. The guides online seem to be hit and miss. There will be a LOT of people doing this shortly now that there is more stock in Australia (including me).

[@jonhoare446]

Yes! I have the USG/CG2+ combination, and I am starting to look at the transfer to CGU with the Cloud Key being demoted to running Unifi Protect only. There's not much progress so far as the family is trying to use the internet, but it´s unclear what you should do at what stage. I want to transfer all the network config from the CG2+ to the CGU, but it´s not playing ball so far. I have a feeling that this will be one step forward, two back for a while...

[@The_Tech_Geeks]

Totally understand. I will put it on the production list and see if we can make a video that covers this.

[@soundwave6769]

@@The_Tech_Geeks did you make one cos i got one and now brain melting lol

[@Bigdonk71]

Is this UCG a replacement for the USG, and how do you transfer your controller from the USG to the CGU?

[@The_Tech_Geeks]

Good question. This is one fo the replacements. If you already have a cloud controller then the UXG-Lite or UXG-Max are probably more direct replacements. If you are wanting to upgrade the controller as well, then the Ultra is a good option. To migrate the config you can do that from your current cloud controller. I did a video on the UCG-Max if you use the chapters, there is a section showing how to migrate the config - kzbin.info/www/bejne/gamWo4SAo7V5fLc

[@bruh_4911]

Thank you for a great and helpful video! Especially the tip on how to handle an ISP with 192.168.1.1 was extremely helpful. Since I am new to Unifi I probably would have been stuck on that. Thanks from a Swedish follower!

[@The_Tech_Geeks]

Glad it was helpful!

[@chrisnewman7281]

I enjoyed looking at your video. I’ve just bought a few unify devices and I did have a quick question in regards to configuring a small Home network which includes a UCGU and a Ux . I’m using the EXPRESS as a Wi-Fi access point to various devices and an addition I’m using the cloud gateway ultra to provide access for some hardwired devices. My question is this as far as plugging in the WAN cable isconcerned, should i be plugging it into the back of the ultraor or can it simply go into the back of the Express? logic would seem to dictate that by putting it into the back of the gateway the security will be implemented on the adjacent Wan port. However, if what would happen if I plugged the WAN cable into the WAN port on the UX instead.?

[@The_Tech_Geeks]

Good question. Your WAN (ie your internet) should be plugged in to the WAN port of the device you are using as the router / gateway for your network. In your setup I would expect you to plug the WAN of the UCG-Ultra in to your internet connection. If your UX is being hardwired to your UCG-Ultra then again the WAN port of the UX should connect to one of the LAN ports of your UCG-Ultra. I hope this helps.

[@chrisnewman7281]

@@The_Tech_Geeks thanks for the reply. That’s my first experience using multiple devices. I usually have a single device that handles all the three functions security access point Wi-Fi. Router

[@DuncLowe-l8b]

Great video. Helped loads. I have a question that maybe you can help with. If I add the cloud gateway ultra to an existing Unifi network (currently managed by cloud keygen 2) and the existing network router is supplying 192.168.0.1 to 254 the cloud gateway defaults to .1.1. Do I need to readopt every single AP and device (there's about 20 across the units). They seem to take up a .1.x IP but adoption always fails. Any ideas? Is it a reset for each one?? I Hope not!

[@The_Tech_Geeks]

Good question. In your setup since you already have a router running, it is important that in the network setup of your UCG-Ultra that you turn off DHCP on the LAN and statically assign it an IP in the 192.168.0.1 range (you should block that IP out in your router so it can't be assigned to anything else) Once DHCP is turned off on your UCG-Ultra then your router will be back in control of the network. At this point you have two options. 1. If you are taking the Cloud Key out of the network, I would migrate the config to the UCG-Ultra and make sure the UCG-Ultra takes over the IP that the Cloud Key was on. This should mean all Ubiquiti APs and devices, will auto adopt back to the new controller. 2. If you are leaving the Cloud Key in the network, then once you have made the IP changes to the UCG-Ultra you will need to factory reset each access point and then adopt to the new controller. I hope this helps further.

[@DuncLowe-l8b]

@@The_Tech_Geeks that’s great thanks. Just to clarify that if I remove the key gen and replace with cloud gateway (and upload config to ultra) I shouldn’t need to reset each AP ? Can’t see a value keeping key gen.

[@The_Tech_Geeks]

Correct, if you migrate the config the APs should join the new controller as long as it was set up with all the previous controllers details.

[@anandaabey7237]

Can someone please explain how to connect UCG to Telstra Modem/Router 3 , because my home set up is NBN RJ45 cable is connected to Telstra Modem 3 WAN port. Thanks in Advance🙏🙏🙏🇦🇺

[@The_Tech_Geeks]

Hi, I believe we chatted on the phone, but just for completeness sake.... In the instance of Telstra NBN, then you need to first check if you ahve a standard house phone connected to the telstra router. If you do, then we can't remove that from the setup. So as a result I woudl do the following. 1. Change the LAN IP range of the Teltra Router (but default it will probably be on 192.168.1.xxx which is the same IP range on the UCG's so they will loook like they are not working when you first connect if you don't make this change. Change it to something like 192.168.15.xxx 2. Connect one of the spare LAN ports of the Telstra Router to the WAN port of the UCG 3. If you have wireless that is going to be managed and provided by the UCG, then I would suggest in the Telstra router turning off wireless. I hope this helps.

[@anandaabey7237]

@The_Tech_Geeks yes we talk, Thanks in deed. I must say you are a gentleman the manner in which you explan to me this morning. It is very hard to find people like you who will put customer first.

[@The_Tech_Geeks]

Thanks, at the end of the day we are all looking for solutions.

[@andrewjosephson2480]

Thanks for the video. I'm struggling to block access to the default/management network from another vlan/wifi network. EG. Despite configuring firewall rules to deny WiFi vlan 192.168.47.0/24 access to Default LAN 192.168.1.0/24. Any ideas?

[@The_Tech_Geeks]

Thanks for reaching out. Do drop us an email to [e-mail] with some screen grabs of your rules if you like and one of the team can check for you and see what is going on.

[@TheStevenWhiting]

Is it actually a router or not? Looking for a new router as the new ISP doesn't provide one so I want to get a decent one.

[@The_Tech_Geeks]

The Cloud Gateway Ultra is a full router along with being a Ubiquiti controller for up to 30 other Ubiquiti devices, ie switches, access points etc.

[@slam5]

got one as a backup to my udm-pro se. great way to backup at a lower cost than having 2 se's.

[@The_Tech_Geeks]

Good option

[@fatalradius]

Hey, thanks for the video! I think the phone configuration is what throws me off the most. Although it looks simple, how is remote management after the initial phone set up? I would like to set this up for a small business but also be able to manage the gateway remotely when I'm not on-site.

[@The_Tech_Geeks]

Once you connect it up to unifi.ui.com you can then access the device across the internet either with the Unifi Network app or a web browser, so becomes very easy to manage after the intial setup.

[@KenMac100]

Can you turn off the router feature and just keep the cloud key features?

[@The_Tech_Geeks]

Yes, it is a little messy but possible. You will need to give the device an IP address and make sure you turn off DHCP. Your current router will then continue to give out IP addresses and the UCG-Ultra will at as a cloud controller only. The only issue you may have is getting updates to the system, which normally needs the WAN port connected with a valid IP. Depending on what your current router can do, you could add a seperate LAN network IP range just for the WAN of the UCG-Ultra and then it would work as intended. I hope this helps.

[@KenMac100]

@@The_Tech_Geeks Thanks for the info.

[@shALKE]

Can it handle 1Gbps with IDS/IPS and Smart Queues enabled ? Usually on the Smart Queues there is an I and its saying what it supports.

[@The_Tech_Geeks]

You will notice we do a speed test around 19.25 through the video. This is with Suspicious Activity enabled in Auto. This is essentially IPS/IDS. I didn't notice and option for smart queues from that menu you can see there.

[@The_Tech_Geeks]

I think you may have it confused with the Unifi Express. The specs for the Cloud Gateway Ultra show Application-aware firewall rules Signature-based IPS/IDS threat detection Content, country, domain, and ad filtering VLAN/subnet-based traffic segmentation Full stateful firewall

[@shALKE]

@@The_Tech_Geeks You can see it at 18:08, its in the internet connection settings for Smart Queues

[@The_Tech_Geeks]

I just did this extra video which may help. Still says don't use on a connection over 300mb/s but hopefully it shows you how it performs in our tests - kzbin.info/www/bejne/emjMeoFnfbeCZsU

[@KurtCobain2021]

can i use cloud key gen 2 as well?

[@The_Tech_Geeks]

Yes you can. Just turn off Unifi Network on the Cloud Key Gen 2 Plus if you are not using it to control that.

[@DannyD_Live]

So this device doesnt need any cloud key device?

[@The_Tech_Geeks]

That is correct. If you only need to use Unifi Network, it has it built in. If you are wanting Unifi Protect and Access etc, then maybe look a that new UCG-Max

[@maxhagen8850]

Thanks for the video. Just one negative. Have you counted the number of times you say "alright"? It does detract from the content.

[@The_Tech_Geeks]

Sorry about that. I don't run from a script and I am just human, and many people are way better at this than me, I just create these videos to often help our customers and reduce the pressure on our support team.

[@maxhagen8850]

@@The_Tech_Geeks Don't get me wrong you do well. And I appreciate it. It was just for your information/improvement as you choose. I know it is difficult to fit everything in to a work day and produce videos as well. 👍

[@The_Tech_Geeks]

I will see what I can do :D

[@DavelSaverage]

Why is your price over 50% higher than all other Australian sellers? Genuine question.

[@The_Tech_Geeks]

Yep, and none of those other sellers have actually shipped any yet, when we have shipped hundreds :D The only issue is we have to air freight small quantities at a time and have to cover extra import duties so at the moment that is why our prices are higher, because our costs are higher.

[@rafars2246]

I see no point for ubiquity if you can't save your recordings on the cloud such as with nest. If they enter your home they'll take your equipment and you will never be able to see footage. What's the point?

[@The_Tech_Geeks]

Good point. You can now archive out footage to OneDrive, Google and Dropbox, so there is progression happening.

[@rafars2246]

@@The_Tech_Geeks Yeah but it is not so easy either to do so. I am just pissed with google asking for $150 a year lol. Looking for alternatives, but after having the ease of of use with nest, it is hard to switch. Cameras with google are kind of crappy quality.

[@sorjai.]

What if I already have another wireless mesh network that's from another brand? Can I use that with the UCG Ultra??

[@The_Tech_Geeks]

If you are just wanting a router, then yes it will work with other devices from other brands, but only as a wired router.

[@PabloTBrave]

Has to be in stock first gateway ultra and udr are never in stock in the eu or uk

[@The_Tech_Geeks]

It is a hassle, but the UCG was in stock in EU for around 30 mins today so far. It generally sells out in less than an hour and they list a few times a day. The UDR is a different story and there are very few if any of those in the world at the moment.

[@PabloTBrave]

It's a big problem. my unifi network is 7 years old and my usg3 is on it last let's but I can't get a replacement gateway , so may be forced to go to another supplier. Unifi seems to focus on new products which are also not available rather than supply chain isssues , which could result in people without a service for many months. if you can't buy /repair it doesn't matter how good the eco system is .

[@The_Tech_Geeks]

If you reach out to us at thetechgeeks.com and it is a UCG you are after we have stock and can certainly sell one to you if you are after one :D

[@PabloTBrave]

@@The_Tech_Geeks thanks for the offer but I got proper stung with tax when ordering my artem watch strap from Australia, ended up being nearly twice the price

[@The_Tech_Geeks]

Not suggesting you buy from Australia. You can buy from our UK office with UK VAT :).

[@EstherCampbell-p1k]

Hernandez Scott Harris Patricia Martin Jose

[@The_Tech_Geeks]

I hope this helps you guys.

[@Aier0]

You have leaked your Wan ip at 07:42

[@The_Tech_Geeks]

Yes but this is a test network we use so not really worried about that as it changes regularly anyway.

[@MorrisonGrover-s3h]

Rodriguez Robert Perez Scott Jackson Nancy

[@The_Tech_Geeks]

I hope it helps

[@simonm8127]

Do Aussies pronounce Router like the US, I didn't think so? Grinds me, it is a router as in hooter! C'mon man you're a Brit, well accent is. No offence intended. 😁

[@The_Tech_Geeks]

Haha, I am afraid if I say it the English way it will become an X-Rated channel here in Australia as the english way we say router, means something very different here in Australia !

[@simonm8127]

@@The_Tech_Geeks lol 😂 fair dinkum , we all love routing ! I know a lot of aussies so know where you’re coming from. Forgiven .

[@MrBrettStar]

I often say it’s funny how in Australia if it’s a route for roads we pronounce it root but if it’s a router we use the American pronunciation. Most countries use the same type of pronunciation for both.